Muchísimas gracias por su opinión, seguimos trabajando para dar un servicio mejor. Saludos

Dear Evelyn ( you should put your name when your want to sounds credible) ; This is Patricia as we have talked by whattsapp, my apartments advertisements is announced for 6 people, specify, one king size bed, two twins and one sofa bed.( we don´t lie about how many beds are in). you have never called me.. i was called you in January to explain all your doubts and to offer you to cancel without penalty ( we have tended all info you have been request during this months ago before you arrived to Laguna Golf, so you knew perfectly about the apartment furnitures, and also you had the web site pictures and information details). we have blocked the apartment for you more than 4 months, and when you try to fight with us about the sofa bed, our manger in the property show how to use, and you know , the sofa was working perfectly the problem was you do not know how to manipulated, and start to make no sense complaints. we have tried to refunded your money again ;- if you were unhappy in Laguna Golf, and you answered us NO, WE ARE OK... .and then you were trying to get your reservation for free "blackmailing" with your review will be very poor . we told you, our rates are more than well, competitive, our area is quite and nice, the pool, is great, people around so nice, and apartment is exactly like pictures. we are connected with the guest 24 hours ( remember i was answering you by whattsapp in minutes everytime). As we told you we work everyday for people who came to enjoy , not for problematic, or impolite visitors. You were my guest, you insult me and my team.and tried to take advantage of a familiar Business . We continue working as always. Greetings

dear Natasha; first of all thank you have used your real name, so we can make reference to your reservation. We are a small, quiet, private hotel, guarded 24 hours and with very tight and fair prices, very fair for the service we offer. We are inside an area of ​​residential condominiums and we recommend renting a vehicle to have freedom of movement in the area and avoid tourists paying abusive prices of Punta Cana taxis. In addition, we have perfectly specified our extra charges in all our announcements (if you have an email that informs you that there is no additional charge, by sending it to the booking website, you will be refunded the full amount). Our apartment is the same as what you see in the pictures, and the roofs and others do not fall down .. sometimes the rains of the Caribbean leak in all the hotels in Punta Cana, and to repair them we must wait for the rain to end . about the electricity that you paid, I must remind you that although you spent a few days out, not all of you, you turned on the air conditioners on 24 hours while they were not. With the purpose of getting damaged? Our rates are fair with each client, and by charging electricity separately, we can lower our prices for everyone. It is a pity that there are people who do not make more responsible use of the facilities. We attended all your calls and requests and as we have verified, they did not leave the apartment. Even so, we will review all the possible inconveniences that you may have suffered with us. We are very sorry how to serve you, and we continue working to improve day by day. Greetings

we have checked about your "cancellation". i am going to share some information about that. (i will try to avoid insults and liers like yours) we can not cancel reservations... that is an only option has our guests directly from their reservations web sites. we only apply the web site penalty in case you lost your cancellation time. this is because, the web site take the money, not us. we did not received any money from your reservation, because we only confirm them by telephone we didi not received any information from YOU about your arriving time, or flight details as we asked several times as you can checked... Next time, try to read all the info, try be HONEST with your own "history version", and give us a favor, if you are going to behave like an intractable staff, do not travel and stay at home. People use to travel to enjoy , not to fight. Also remind you have taken one of our best ever deals.. so it was ok if you had responded our e mails, and accept our welcoming conditions, had been more intelligent. By the way, your review about our apartment is not important for us.. everyones knows that many people try to use this to get something that does not fit. Just about your USA visitors comments, where you from? here it is the owner, A Spanish woman, and my Husband comes from Boston. thanks a lot. Greetings.

Efectivamente la información era incompleta y no lo sabíamos. Hemos contactado con la web para asegurarnos que se modificaba y actualmente aparecen todos los cargos detallados. (gracias a usted por hacérnoslo saber ya que lo desconocíamos) Muchas gracias por su comentario. Esperamos poder recibirla en un futuro. Saludos

Dear Lionell; thanks for your nice words about Laguna Golf Bávaro. We would like to remind you as we explained by phone, mail and in person that an extra charge was applied because you had made a reservation for 4 adults and finally stay 5. You were wrong when you insisted that you had paid for an apartment for 6, as we showed you on your booking budget.. anyway an extra charged of 160 usd for a 16 days stay in... it is more than good price in high season. I am sure next time you come back will check properly your information details before make a reservation. We hope to see you soon, and thanks a lot again for choosing us for your vacations.

thanks so much, we are very gratefully to listen your words and suggestions. we try to improve our services everyday. thanks a lot

thanks so much. we are listen carefully about your suggestions to improve our services. greetings

Muchas gracias por su comentario. La información sobre la fianza esta indicada en nuestro anuncios, pero sin duda tomaremos nota en darle más protagonismo, ya que quizá pase desapercibida y esto ocasione algún malentendido que por supuesto queremos evitar. un saludo desde Dominicana.

thanks so much. we are very happy for your words.

Laguna Golf had never visited for a person like you. we trust in you will never visit our country again. we are only interesting in people who came to enjoy and relax in Bávaro, not in aggressive and unrespected visitors. During more than 10 years never had seen this before. THANKS SO MUCH TO BE SO FAR. and we are very sorry about posted your flight because of your time in dominican jail for wreckage.

Muchas gracias Doña Gilmar. Ha sido un placer tenerles con nosotros. Sean siempre bienvenidos. Gracias por las fotos¡ son preciosas. Así los demás huéspedes podrán ver que Laguna golf es tal y como se muestra en la foto. Un slaudo.

thanks very much for your comment. we will working hard to listen your suggestions and improve our services. thanks to explain how cheap is our air condition systems, and to understand our terms and conditions, for save money our guests. just pay for what you use. not to pay for what the rest of the people did not used properly. you are always welcoming again. greetings.