해변에 위치, 백사장, 비치 타월

러쉬 데이토나 비치, 태피스트리 컬렉션 바이 힐튼 여행 후기

2.5 out of 5
러쉬 데이토나 비치, 태피스트리 컬렉션 바이 힐튼
2323 S Atlantic Avenue, Daytona Beach Shores, FL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 251개" "
평점 8 - 좋아요. 999개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 183개" "
평점 4 - 별로예요. 999개 이용 후기 중 130개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 116개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Pool closed due to construction
Hotel staff were very nice. The pool was shut down for construction and we weren’t aware of this until after paying and getting to the property. That’s the main reason we come is for the pool and beach access. Overall decent hotel.
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 23일
Although our excellent staff left a positive impression on you during your stay, it is saddening to know that we fell short in meeting your expectations in some aspects. Please accept our apologies for the unavailability of the pool due to the ongoing construction and any disappointment caused. Rest assured that we'll take note of your comments and make sure that things will be communicated appropriately to guests during the booking process and upon check-in. During your next visit, we hope you'll get the chance to enjoy our pool!

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: General Manager 님, 2020년 3월 19일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

dana 님, winter haven fl

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
this was a last minute plan by my husband . we got a room late saturday night to wake up to the beautiful beach off of our balcony . unfortunately we have a 1 year old so i was happy they had a pool and served breakfast . the room was pricey but for a nice hot meal and everything it was worth it . when i received the email after purchasing the room it had no say so of the pool being down and no served breakfast . yes i seen it was under serious construction but no where did it say everything was down . also i am a house keeper for residential commercial and construction and our room was disgusting . really wish to have had a better stay
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 18일
Dear Dana, Thank you for your feedback. We would like to apologize for the inconvenience caused by the ongoing update to our hotel. We will speak with our team to ensure better communication across all channels to ensure the satisfaction and convenience of all of our guests are fully realized during this period. Please consider coming to see us again in the future to witness our various improvements.

2/10 - 너무 별로예요

Amber

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 17일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Jeremy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
horrible
It was nasty the bed was sunken in super dirty and the bed full of bed bugs
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 10일
Dear Jeremy, Our team is always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Reports of this nature are taken seriously, and we have asked our pest control team to make an extra trip out to the property to ensure everything is as it should be. We hope for another chance to impress you going forward.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 10일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 10일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Marty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The bathroom was disgusting. Looked like blood and dried urine on the floor. No weatherstripping around outer door so you could see daylight and hear all of the traffic. Very dim lighting ..maybe so you couldn’t see how dirty it was
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 10일
Dear Marty, Thank you for telling us about your stay. It's unfortunate to hear about the issues you observed, and we hope you let our front desk team know, giving us the chance to make things right. We will discuss your feedback with our team so improvements and repairs can be made. We are currently under renovation with exciting plans on the horizon, so maybe you'll give us another chance down the road to deliver the impeccable stay you expected. Thank you again for reaching out.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
really clean and the space was really nice, staff really friendly
2019년 4월에 2박 숙박함
답변 제공: General Manager 님, 2020년 3월 6일
It's fantastic to read your positive feedback on the cleanliness of our property and the friendliness of our staff. Your next visit to Daytona Beach Shores Hotel is highly anticipated, and we wish you safe travels ahead!

2/10 - 너무 별로예요

Bijo

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Advertised breakfast but sign up in office said they no longer had the breakfast. Doing construction and started work at 8:00 am. Couldn’t sleep. No coffee pot in room and no coffee in lobby. Doors were hard to open and sliced my finger trying to close the door. Room smelled of dog pee. I would not have stayed if I didn’t prepay on the app. Men on crane right outside our window and able to see in. Very disappointed.
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 5일
Dear Bijo, It is our goal to deliver a relaxing stay amid the ongoing renovations, so we apologize that we were unable to achieve this in your situation. Your feedback will be kept in mind as we continually work to improve our guest satisfaction. Please give us a chance to make it up to you once the updates are completed.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ocean view was beautiful. The was nice and clean.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 3일
On behalf of our team at Daytona Beach Shores Hotel, thank you for reviewing your stay. It's a delight to know our well-maintained accommodations and beautiful views added to your experience. We would be delighted to host you again during your next visit to the area, and we wish you safe and happy travels in your adventures ahead.

4/10 - 별로예요

Rebecca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful! Don't waste your money, through this site
Building is under construction. No breakfast as advertised. No coffee. We paid for an ocen view, but have a view of parking lot. Black out curtains don't block sunlight. Dirty, noisy, uncomfortable. Not the fun, relaxing family weekend we promised our kids. Also, the hotel.com price was way over what the hotel would've charged. Waste of money &time!
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 3일
Dear Rebecca, Thank you for informing us of your experience. We are very sorry to read that you were disappointed with your stay due to some concerns with our ongoing modernization. Details regarding our renovation work are available on our site, but we are sorry if you did not feel well informed. We are very excited about the future here on Daytona Beach, and we ask that you allow us the honor of a future chance to serve you. We look forward to changing your perceptions.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
RUN!!! This place is not at all as described! Most rooms are open- meaning no windows or doors! There is NO breakfast as mentioned or even coffee!!! The carpets are frightening and the odors...well that’s a whole other situation I don’t want to describe. Booked an hour out for 2 rooms w my beloved grandchildren after traveling 23 hours from Michigan.. the ONLY redeeming feature were thank GOD the beds were new... this was definitely NOT worth the price... Enraged by the audacity to rent these rooms! RUN!!! Stay in your car! I wish we would’ve! 😡
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 2일
Thank you for notifying us about your recent experience, we pay close attention to all feedback we receive and are constantly seeking to improve. Although we provided you with a new bed, we deeply regret the concerns you mentioned about the conditions of our facilities and will be speaking with our team immediately. We wish you safe travels ahead and hope you'll consider giving us another chance to do better in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

4/10 - 별로예요

Will 님, Tampa, FL

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under going renovations so nothing was available bathroom in my hotel room was moldy, the front desk manager however was very accommodating and waved a resort fee because of this and was upfront about the fact they were undergoing renovations to the property. I feel that Orbitz should not be marketing these kinds of hotels because people from out of town have no way of knowing beforehand.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 27일
Dear Will, Guest feedback is welcome and appreciated, and we thank you for sharing your thoughts with us. Please accept our apologies for the inconvenience that resulted from our ongoing renovations, and that our staff's offer to waive the resort fee did not feel like enough to compensate. We are working hard to improve our guest experience, and we would be happy to host you again and show you a better stay once our hard work is complete.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff, clean room. No mention on Expedia about the renovations going on and that the breakfast room and pool were closed. Can't wait to see it when renovations are done.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 25일
It was our pleasure to provide you with clean, welcoming accommodations, and we're so pleased you enjoyed your visit. Thank you for your patience while we update the property. We're excited to share the completed renovations, and we hope to see you again when the work is complete.

2/10 - 너무 별로예요

Julie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here!!!
When we arrived we were told unexpectedly that the hotel is under renovation. Pool was closed, no breakfast available and only a handful of rooms in the hotel were in use. The remaining rooms (bulk of the hotel) were gutted and the place looked like a slum. We decided to make the best of it, but the room condition was horrible. Clearly barely cleaned or tended to and very dated. I can handled "dated" if it is kept up - and it wasn't. It was a terrible stay and it cost us almost 1000$ for 3 nights. If it hadn't been Daytona 500 race weekend we would have certainly demanded a refund and stayed elsewhere. Sadly for that weekend there are virtually no vacancies in Dayton and we had travelled 1600 miles to be there. The customer service was very lack luster and no one even asked about our stay. There was construction debris everywhere and overall the place was awful.
2020년 2월에 3박 숙박함
답변 제공: General Manager 님, 2020년 2월 20일
It is our goal to deliver comfortable accommodations and excellent customer service, all at a great value for our guests. Please accept our sincere apologies if you experienced differently and for any inconvenience you encountered as a result of our renovation efforts. Rest assured, we will remind our housekeeping team to be more attentive when servicing rooms so that they can perform better in the future. We will speak with our team as well to ensure our high standards in hospitality are fully met at all times. We can't wait to share all our fantastic improvements when your adventures bring you back our way. Please come back soon!

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and beach were great. The hotel was under construction and so there shelled out rooms and it seemed dangerous to walk through construction zones. I would be willing to stay there again after the construction and remodel.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 20일
Thank you for your recent visit. While it's great that you appreciated our friendly service, we apologize for the inconvenience caused by the ongoing renovations. The current projected end date for these updates is September 2020, and we've got some exciting plans for the future, too. We hope for a second chance to impress you once the improvements are completed.

2/10 - 너무 별로예요

TP 님, Sauquoit, NY

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. The entire place was under construction. No breakfast. No pool. No sitting area. Was suppose to get oceanfront efficiency. Got oceanfront room with 2 beds. Small refrigerator. Definitely didn’t get what I paid for.
2020년 2월에 6박 숙박함
답변 제공: General Manager 님, 2020년 2월 19일
Thank you for recognizing our convenient location. However, we apologize for the inconvenience caused by the ongoing renovations. Please give us a chance to make it up to you once the improvements are completed.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under renovation, unaware of that when I made reservations. No breakfast, no pool, no coffee maker, no blow dryer. Most of the units were gutted. I will have to say the staff was friendly. But for the rest of it very unhappy. ☹️
2020년 2월에 2박 숙박함
답변 제공: General Manager 님, 2020년 2월 19일
Although our friendly staff left a positive impression on you, it is saddening to know that we did not meet your expectations in some aspects. Please accept our apologies if you were not properly informed of the ongoing renovations we are undergoing. During renovations, the pool, tiki bar, and complimentary breakfast are not available. Again, we are sorry that you did not experience the stay that we aim to provide everyone whom we are lucky enough to serve.

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함

2/10 - 너무 별로예요

Disappointed

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not much. No breakfast as advertised. No heat or water glasses. Half the building destroyed. Little sleep due to animal in room above and air hammer that started at 6am. Forklift blocking exit driveway. Terrible and no refund either from Expedia.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 13일
It's our goal to help all guests have an enjoyable stay in Daytona Beach and we're disappointed to hear that your visit was less than satisfactory. As you mentioned, we are making some exciting updates to the property and while we are in the middle of these renovations, some of our amenities are not available. This information can be found online and our front desk team is always happy to help answer any questions. It's our hope that you will consider staying with us again in the future. It would be our pleasure to show you the various ways in which we have improved.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 2월에 2박 숙박함

4/10 - 별로예요

Joyce

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not as advertised, something's missing!
This hotel is going through MAJOR Renovations. Be aware hotel is not as shown or advertised and yet they charge full price and don't tell you any of this till you walk through the doors and see they are in a mess. It's a little too late to find another booking at that point.
2020년 2월에 2박 숙박함
답변 제공: General Manager 님, 2020년 2월 13일
Dear Joyce, Thank you for your feedback. It's unfortunate to hear that your recent stay didn't live up to your expectations. Our team is continually working to deliver a better experience for our guests and apologize for any inconvenience those efforts caused during your visit. We will speak with our team to ensure better communication about this matter so there won't be any surprises. We know we can do better and would welcome the opportunity to demonstrate it.

8/10 - 좋아요

Kirby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Construction
Construction going on, most of the building
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 10일
Dear Kirby, Thank you for your patience while we update the property. We have some exciting changes planned, and we look forward to hosting you again when the work is complete.

6/10 - 괜찮아요

Eric

단체 여행
avis
il etait annoncer dejeuner continental pas de cafe
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 11일
Dear Eric, Thank you for sharing some thoughts about your recent visit. We understand that our breakfast service didn't fully meet your expectations. The property is currently undergoing a major renovation, and we apologize for the inconvenience this caused. We will look into your comments regarding this matter as we work to further enhance our guests' experience. Our team is working hard on updates to the property, and please consider coming to see us again in the future to witness our various improvements.

10/10 - 훌륭해요

Dennis

좋아요: 직원 및 서비스, 객실의 편안함
Goodbye to a great place
Was always my favorite but being remodeled into a plush resort. Now it will be out of my budget. Gone is the good breakfast and area is torn apart. Very few guests. No coffee on site. It is the end of an era for me. Like the $3 charge to park on the beach. The staff as always are polite, professional and personal. Especially Rhonda who was always most helpful. It was so bad I checked out a day early and the cost of one night not used was my goodbye. I will miss the old place.
2020년 2월에 4박 숙박함
답변 제공: General Manager 님, 2020년 2월 10일
Dear Dennis, We're happy to hear that we could deliver service in line with what you remember, though it is unfortunate that not everything was as you expected. Please know that certain amenities—such as the pool, tiki bar, and complimentary breakfast—will be unavailable while our property is undergoing renovations. This does not mean we are doing away with them for good, and we would love to deliver an even better experience the next time you pass through town.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is under constuction right now but has beautiful view of the ocean :) the constuction did not bother us at all. Loved it here will come again.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 10일
Thank you for choosing Daytona Beach Shores Hotel. Our team is happy to hear that our current efforts to improve did not detract from your visit. We hope to deliver another fantastic view the next time you're in town, so don't be a stranger!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was not the best . Didn't know they are working on hotel. So no free breakfast. Other then tht beautiful . Love the beach,
2020년 2월에 4박 숙박함
답변 제공: General Manager 님, 2020년 2월 6일
Despite some of our ongoing rejuvenation, we are glad to know you enjoyed a pleasant stay with us. We delight in hearing you enjoyed our proximity to the beach, as well. When our hard work is complete, we look forward to welcoming you back for an even better stay.

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
weekend stay
The stay was acceptable. I look forward to the new accommodations, remodeling was in progress. No continental breakfast as it was also under construction.
2020년 1월에 2박 숙박함
답변 제공: General Manager 님, 2020년 2월 4일
Dear Robert, We're glad that you had a pleasant experience with us. Thank you for joining us in your travels, and we look forward to delivering a more satisfying experience for you once the renovations are completed.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Affordable, clean, comfortable
Very affordable, clean, comfortable, overnight stay.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 31일
Dear Thomas, It makes us glad that you commended our well-kept property and affordable rates. We're thankful that you spent time with us at Daytona Beach Shores Hotel, and we look forward to your return!

2/10 - 너무 별로예요

Julia 님, Tampa

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction. No breakfast. No coffee. NO WIFI. No water initially. No hot water until evening. Water filthy, couldn’t bathe. No ice. No vending. Was told I could cancel but had to find my own lodging. Faulty doorknob/handle. Was told Expedia would call me and refund. Did NOT HAPPEN. Expedia NIGHTMARE.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 21일
Dear Julia, We are sorry for your experience. Our maintenance team is working on getting everything back in order. Also, we do serve breakfast, and it sounds like you may have missed our serving hours. Again, we apologize for your experience and we hope we can have a chance to redeem ourselves in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire hotel was under construction and looked abandoned. Very disappointed.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 15일
Thank you for making us part of your recent visit to Daytona Beach. We appreciate your patience and understanding while we are rolling out updates that will bring new and exciting features to our property. Please consider coming to see us again in the future to witness our various improvements.

4/10 - 별로예요

Joe

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad Idea!!!!!!!
The hotel is under renovation - no mention is made of this on the hotels.com web page. The construction is extensive and loud!!!!!! Terrible stay!
2020년 1월에 2박 숙박함
답변 제공: General Manager 님, 2020년 1월 15일
Dear Joe, Thank you for your review. We're sorry to hear that our renovation efforts were not something you were aware of before your visit. This is not typical of our service, and we are looking into the issue so we can ensure we are delivering our most up-to-date information to our guests. Should you return to town, we'd love for an opportunity to show off our exciting changes.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being on the beach was the ONLY good thing. Key card did not work; toilet so loose it felt like it was going to fall over; chicken bones on bathroom floor; place was very run down; carpet wet. It would have been helpful if Expedia and hotel website would have said the place was being remodeled. Would never stay here again.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 13일
While our proximity to the beach area was an advantage, it saddens us to know of the other aspects of your stay that were less than perfect. Rest assured, your concerns will be discussed with the right departments for the benefit of future guests. Also, we will work better on communicating our policies and updates. Should your travels bring you back to the area, we hope you will allow us to welcome you back and provide an even better experience.

2/10 - 너무 별로예요

Francis

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 1월에 3박 숙박함

8/10 - 좋아요

Iren 님, Windsor

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on beautiful beach , vrey delicious breakfast, nice view
2019년 12월에 3박 숙박함
답변 제공: General Manager 님, 2020년 1월 8일
Dear Iren, Thank you for sharing how much you enjoyed your stay! It's great to hear that our beautiful views and close proximity to the beach added to your experience. If your adventures bring you back to town, we'd be happy to host you again.

4/10 - 별로예요

Rafiq

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wow!
When we first arrived we noticed right away the place was in the middle of a remodel. The check-in process was good and staff was friendly. We got to the room and it was disgusting. The floor was incredibly dirty. There was food and other things on the floor from a previous guest. It took the hotel about a day and a half to get it vacuumed up. We went and actually bought house shoes from Wal-Mart due to the floors being so dirty. There is no telling if the bed sheets had been changed before our arrival. The bed sheets were old and had stains on them. The sheets were also not changed during our entire stay. The faucet in the kitchenette did not work for the first 2 days of our stay. Early in the morning contractors worked on rooms directly next to us throughout the day. The ceiling in the bathroom began to leak water onto the toilet area at one point and maintenance had to be called. The leak stopped but the source of it was not found. The breakfast was mediocre and was the same thing every morning . The only good thing about this place was the location. There is a staircase directly to the beach.
2019년 12월에 5박 숙박함
답변 제공: General Manager 님, 2020년 1월 4일
Dear Rafiq, Thank you for your feedback. We're glad you felt welcome upon arrival and that our proximity to the beach worked well for your visit. However, we apologize for any concerns about cleanliness as well as for any disruption from our renovations efforts. We have some exciting plans for the future, and we hope you'll come to stay with us again when the work is complete.

2/10 - 너무 별로예요

Tom

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel needs to do significant renovation to meet the standard of hotel business in the US
2019년 12월에 1박 숙박함
답변 제공: General Manager 님, 2019년 12월 31일
Thank you for sharing your thoughts with us. We're very sorry that you weren't satisfied with the condition of our facilities and will be passing your comments along to our team. It is certainly very important to us that we offer a welcoming environment for our valued guests. We wish you nothing but the best and hope to have you back soon.

6/10 - 괜찮아요

Charles B.

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Under reconstruction. That was nit mentioned when I made the reservation.
2019년 12월에 3박 숙박함
답변 제공: General Manager 님, 2019년 12월 31일
Dear Charles, Thank you for reaching out to share your feedback after your recent stay with us. Providing our guests with a comfortable, relaxing visit is what we strive for, and we hope your accommodations met your needs. We apologize that our renovations were not mentioned when you made the reservation. We have exciting plans for the future, and we hope you will return so we can make sure you enjoy an excellent visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful view of the beach. Close to shopping and restausnts
2019년 12월에 2박 숙박함
답변 제공: General Manager 님, 2019년 12월 20일
We believe in the power of making an excellent first impression, and we're glad to know when we get it right. As you highlighted, our location is fantastic for easy access to various shopping and restaurants in the area. We look forward to our next chance to serve you.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
The only good thing about this hotel is the ocean view. The staff (checkin, cleaning crew, and maintenance) were great but the manager leaves alot to be desired. Despite booking a room with a kitchen, none were available and the manager wouldn't take responsibility instead blaming Hotels.com/Expedia for the mistake. The hotel is under renovation but they are nowhere near finished so be prepared for alot of noise by 8am. If you really want to enjoy your vacation, stay somewhere else. There are alot of choices along the shore.
2019년 12월에 5박 숙박함
답변 제공: General Manager 님, 2019년 12월 11일
Thank you for your thoughts on your recent visit. Please know that when making a reservation through a third-party site, room preference is not guaranteed. We apologize for this inconvenience and have passed your feedback to our team so we can ensure we are delivering our best. That being said, we're glad that our team was a highlight of your visit and we hope for another chance to impress you going forward.

10/10 - 훌륭해요

didier

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: General Manager 님, 2019년 12월 5일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Scary as hell!! Would not stay there!! Had to stay somewhere else!! Looked unsafe and under construction!! Did not know when booked room!!!
2019년 12월에 1박 숙박함
답변 제공: General Manager 님, 2019년 12월 3일
Thank you for your patience while we update the property. We apologize for any distress this caused, and we hope you'll come to stay with us again when the work is complete.

6/10 - 괜찮아요

Leroy 님, Columbia, SC

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Being remodeled. Paint chips on floor in room and hallways. 70s style bathroom. TV remote didnt completely control TV functions. Tiny bath tub. Room lights too dim. Said ocean view but instead partial ocean view. Breakfast was okay.
2019년 11월에 3박 숙박함
답변 제공: General Manager 님, 2019년 12월 3일
Dear Leroy, Thank you for your patience while we update the property. We apologize for any inconvenience this caused. Please also accept our apologies for any disappointment with the view and lighting. We'll keep this in mind moving forward, and we welcome you to stay with us again when our renovations are complete.