숙박 시설 내 편의 시설/서비스

어로프트 뉴올리언스 다운타운 여행 후기

3.5 out of 5
어로프트 뉴올리언스 다운타운
225 Baronne Street, New Orleans, LA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 559개" "
평점 8 - 좋아요. 1001개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 104개" "
평점 4 - 별로예요. 1001개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 56개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Location was good, but hotel was not satisfactory
We did not have enough amenities. There was an abandoned toothbrush in the bathroom.
2017년 11월에 5박 숙박함

10/10 - 훌륭해요

Sunhyo 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location is good. The staffs were kind and helpful. I felt safe at hotel. At night, the noise wsa not annoying, I slept well. Breakfast was not satisfactory except ramen. I would like to recommend this hotel to any purpose visitors. Generally I was good at all facility
2017년 11월에 5박 숙박함

10/10 - 훌륭해요

Alondra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great ! Hotel was really pretty !
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Alondra, we're thrilled you enjoyed your stay at Aloft New Orleans Downtown! It delights us to hear you found our hotel visually appealing and the service to be superb. Thanks for choosing us, we hope to welcome you back soon!

10/10 - 훌륭해요

LaToya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was beautiful, front desk ladies were amazing, and the room and view were beautiful. Every staff member I encountered was so friendly. A very refreshing trip.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
LaToya, thank you for sharing your wonderful experience at Aloft New Orleans Downtown. We're delighted that our stunning property and your room with a view contributed to your enjoyable stay. It warms our hearts to know that our front desk team members were accommodating and everyone you encountered displayed genuine friendliness. We're glad to have added a refreshing touch to your trip and eagerly await your return visit.

10/10 - 훌륭해요

Shenelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Shenelle, it's truly wonderful to learn that you appreciated the warm assistance provided by our team members at Aloft New Orleans Downtown. Thank you for taking a moment out of your day to share your experience. We hope to see you again on your next trip to the area!

10/10 - 훌륭해요

Velvet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very specious and clean rooms!! Definitely my "go-to" hotel when I'm in NOLA
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Velvet, it's fantastic to hear that Aloft New Orleans Downtown is your "go-to" hotel when you're in NOLA! We're thrilled that our spacious and immaculate rooms meet your expectations. We eagerly await your return on your next trip to the city.

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was the best everyone was very helpful, kind, and professional.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Brittany, it brings us immense joy to hear that you appreciated the diligent efforts of our Aloft New Orleans Downtown team members. Their dedication to exceeding the expectations of our guests is truly what sets us apart. We sincerely look forward to sharing more memorable experiences with you on your next visit.

2/10 - 너무 별로예요

Jodi 님, Novi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room given to us had ZERO windows. Nice room. Nice hotel. Claustrophobic & went to ask if we could have a room with a window was told no. Will NOT stay here again without the guarantee we will have a window! The website said NOTHING about no windows in some rooms!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Jodi, we regret to hear about your recent stay. While we endeavor to offer a variety of rooms to cater to all preferences, we understand your concern with natural light. We will consider your remarks about room descriptions on our booking channels to ensure transparency. We would be grateful for a second chance to demonstrate the excellent service for which we are known.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is a little inconvenient
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Eric, thank you for your feedback. At Aloft New Orleans Downtown, we acknowledge that our parking situation might not suit everyone. We are continuously looking for ways to improve guest convenience and service. Looking forward to welcoming you back for another stellar stay.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT LOCATION
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Krystal, it's fantastic to hear you appreciated the prime positioning of Aloft New Orleans Downtown. We trust this added value to your visit and we hope to welcome you back soon. Enjoy your day!

10/10 - 훌륭해요

Mekiyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved every second! Extremely friendly staff , easy parking , and very clean rooms.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Mekiyah, it's delightful to know you enjoyed every moment at Aloft New Orleans Downtown! Your compliments on our team members' friendliness, convenient parking, and pristine rooms are much appreciated. We look forward to your next stay with us.

10/10 - 훌륭해요

Sedrena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love love love. I’m staying there everytime we go
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Sedrena, your enthusiastic words about Aloft New Orleans Downtown make our day! It's wonderful to hear that we've become your go-to choice for all your stays. Can't wait to welcome you back on your next visit.

6/10 - 괜찮아요

shyonda n

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The tv would go in and out, the installation was terrible, the door in the room can lead to the other room. I like the bar, the pool table area, lobby clean and spacious.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Shyonda N, we appreciate you taking the time to share your feedback. We're sorry to hear about the inconveniences you faced regarding the television and room layout. Rest assured, we are continuously striving to enhance our guest experiences and will take your feedback into consideration. It's rewarding to know that you enjoyed our bar amenities and common areas. We hope we can welcome you back in the near future for an improved stay.

10/10 - 훌륭해요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful hotel with lovely staff. It’s so close to everting too.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Erica, we greatly appreciate your positive words. Your praises of Aloft New Orleans Downtown's aesthetic and its convenient proximity to local attractions is gratifying to hear. It's wonderful to know our hardworking team members contributed to making your stay enjoyable. We look forward to the opportunity to serve you again.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay! Enjoyed the location and nearby dining options. The staff was SUPER professional and helpful. Rooms and facility were very nice. Planning to come back!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Michael, we're thrilled to hear that you had a memorable stay at Aloft New Orleans Downtown. Our team members' professionalism, the enjoyable location, and our delightful dining options seem to have had a positive impact on your experience. We're grateful for your feedback about our rooms and facilities and we're excited to welcome you back in the future!

10/10 - 훌륭해요

Kennedi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Kennedi, thank you for choosing Aloft New Orleans Downtown and for your top rating. We are thrilled that you enjoyed your stay and we can't wait to welcome you back again in the near future.

10/10 - 훌륭해요

STACEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed March 5-8. The room was nice and clean. The hotel was surprisingly quiet even with kids playing in the hallway.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Stacey, thank you for sharing your experience at Aloft New Orleans Downtown. We are delighted to hear that you enjoyed our clean rooms and peaceful atmosphere, even amidst the lively activity. We hope to have the chance to welcome you back soon. Safe travels!

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room temperature was 78— they did nothing about it. Booked a king room, was given a room without a window. Fire alarm went off at 8am, we went down 17 flights of stairs with ZERO EXPLANATION on what was going on. Horrible customer service, dirty hotel. And HOT
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Daniel, it's clear your recent stay didn't meet your expectations, which we deeply regret. We acknowledge potential issues regarding the room's configuration and climate controls. Ensuring guest comfort remains our utmost priority. The incident with the fire alarm truly seems unsettling, and although we have safety measures in place, communication seems to have fallen short. As for your comments on service and cleanliness, we strive to provide an excellent experience for every guest, and it's evident we missed the mark this time. Please consider giving us another chance to better serve you in the future.

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Thank you for the fantastic rating, Claudia!It's outstanding you had such a wonderful experience at Aloft New Orleans Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Valeria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place within walking distance of lots of restaurants. Valet parking was helpful for the area! Staff were friendly.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Valeria, it's a delight to learn that your experience at Aloft New Orleans Downtown was a great one! We're thrilled you appreciated our strategic location near many dining spots. Also, it's wonderful to hear that our valet parking service benefited you and you found our colleagues to be friendly. We hope to serve you again in the future.

10/10 - 훌륭해요

oStepBacks

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Heart of everything you need
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
It's wonderful to hear you found Aloft New Orleans Downtown's location perfectly placed for all your needs. We're pleased you had a fantastic experience. We hope to see you again soon!

8/10 - 좋아요

Angelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was fine. Thank you.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Angelia, it's wonderful to know your stay at Aloft New Orleans Downtown was satisfactory. We're grateful for your kind words and looking forward to having you with us again soon. Thank you for choosing us.

10/10 - 훌륭해요

Jahmela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very nice
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Jahmela, it's a delight to learn you found Aloft New Orleans Downtown to be very agreeable to your tastes. We appreciate the concise praise and hope to become your preferred choice for future stays in New Orleans.

10/10 - 훌륭해요

Nikia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was amazing
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Nikia, thank you for the glowing review. It's delightful to know that you had an exceptional stay at Aloft New Orleans Downtown. Your kind words describing the property truly encapsulate what we aspire for every guest experience. Looking forward to welcoming you back in the future.

6/10 - 괜찮아요

Cheryl 님, Federal Way

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was great only down fall house keeping loud in the morning in other rooms,the installation is horrible folks was stomping above. Sleep was a hit or miss if you a light sleeper like myself. I recommend Virgin Hotel New Orleans.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Cheryl, it's unfortunate to hear that noise disturbances affected your stay. We understand the importance of a good night's rest. Noise insulation is something we continually work on to improve guest experiences. We appreciate your feedback as it helps us strive for improvements. Our team truly cares about all of our guests and wishes to provide a relaxing stay. We hope we can welcome you again for a more tranquil experience.

6/10 - 괜찮아요

Titiuana

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Titiuana, your rating is noted. It seems there were aspects of your stay that were satisfactory while others might have not quite met your expectations. We truly value your feedback and are committed to improving where necessary. Please consider giving us the chance to better serve you in the future.

10/10 - 훌륭해요

kareem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 27일
Kareem, it's fantastic to see such a high rating for Aloft New Orleans Downtown! We trust you enjoyed your time with us and look forward to having you back soon. Thank you for choosing our hotel for your stay in New Orleans. Safe travels!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was decent. The location is less than a mile from bourbon street. The staff was friendly and helpful. My only issues were the room could of been a little cleaner and the the fire alarm went off 3 times one morning.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Ashley, thank you for choosing the Aloft New Orleans Downtown and taking time to share your feedback. We're pleased that our convenient location and welcoming team members positively enhanced your stay.However, we regret to learn that you had concerns about the cleanliness and interruptions due to fire alarms. Rest assured that issues like these are not common and your comments have been taken on board to review our procedures.Thanks again for the review. We hope to welcome you back in the future for an even more satisfying stay.

8/10 - 좋아요

CRISTINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable to canal st and bourbon street, only complain was fire alarm kept ringing and no announcements were made until everyone was in the main lobby.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Cristina, it's good to hear that you appreciated the prime location of Aloft New Orleans Downtown. We regret to hear that there was an issue regarding the fire alarm during your stay. Rest assured, we have taken note of your feedback and will work on improving our communication for such contingencies. We value your input and appreciate your understanding. We look forward to welcoming you back in the future.

8/10 - 좋아요

Sarah 님, Surrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Nice rooms and pool area. Only downside is valet seems overrun and was MIA and the water pressure in bathroom was very low.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Sarah, it's wonderful to hear that you appreciated the prime location and pleasing aesthetics of the Aloft New Orleans Downtown, including our pool area. It's regrettable that you found some aspects lacking during your stay, such as our valet service and water pressure in the bathroom. We value this feedback as it highlights areas for improvement to strive for an even superior guest experience. We hope for another opportunity to give you a five-star stay in the future.

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스
My room was clean and comfortable. More attention to detail would have made my stay better. For example, there was no alarm clock so I had to pick up my phone every time I wanted to know what the time was. Lighting around the bathroom vanity was poor.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Suzanne, thank you for taking time to share your feedback. It's gratifying to hear that you found your room clean and comfortable. However, we're sorry to see that you had issues with certain room amenities and lighting. We understand how these aspects can impact the overall experience and we'll be sure to pass this on to the relevant team members for their consideration. We aim to offer a seamless experience for our guests, so please don't hesitate to request anything you may need next time. We hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Kameshia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we enkpyed our stay
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Kameshia, it's wonderful to hear that you enjoyed your stay at Aloft New Orleans Downtown. We strive to provide all our guests with an exceptional experience. We hope to have you with us again in the future, ensuring your stay is just as enjoyable.

10/10 - 훌륭해요

Kimberly

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Thank you for the great rating, Kimberly!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft New Orleans Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Jessica 님, Bayonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Jessica, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Aloft New Orleans Downtown!

8/10 - 좋아요

Tysean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Tysean, thank you for staying with us at Aloft New Orleans Downtown and for taking the time to rate your experience. We are pleased to see that it was a positive one. Your feedback has been appreciated and we hope to welcome you back in the near future.

8/10 - 좋아요

Sylvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen horei
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
シルビアさん、レビューを残していただきありがとうございます。アロフト・ニューオーリンズ・ダウンタウンで良い経験をされたと伺い、大変嬉しく思います。貴重なご意見を賜り、今後とも当館をご利用いただければ幸いでございます。

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Mothing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Thanks for the fantastic rating, Melissa!It's outstanding we could exceed your expectations during your stay at Aloft New Orleans Downtown. We're all looking forward to your next stay with us.

8/10 - 좋아요

Lydie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Decent size room with the necessities. Nice lobby area to chill. Thin walls.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Lydie, it's great to hear that you appreciated Aloft New Orleans Downtown's prime location, ample room, and comfortable lobby area. We acknowledge your concern about acoustics and we're committed to look into it. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Camisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nice
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Camisha, it's wonderful to read that your experience at Aloft New Orleans Downtown was enjoyable. It's always a pleasure for us to deliver a top-notch stay for our guests. We're looking forward to welcoming you back in the future.

2/10 - 너무 별로예요

Marlene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
We appreciate your feedback, Marlene.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Thank you for sharing, Jorge!At Aloft New Orleans Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Malene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chyna welcomed us when we arrived Saturday morning from the airport. We arrived at the hotel at about 9:20am and she allowed us to do an early check in. Chyna also helped us book our pub crawl tour of the city. Chyna was very helpful with our stay and I hope you see this review Chyna because you definitely represent the aloft hotel very well. Thank you for making my first Mardi Gras experience a memorable one.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Malene, it's wonderful to hear about your positive experience at Aloft New Orleans Downtown. It's pleasing to understand that Chyna was able to considerably enrich your visit, making your first Mardi Gras experience indeed unforgettable. Know that Chyna and the rest of our team greatly appreciate your kind comments. We look forward to welcoming you back for more memorable experiences.

8/10 - 좋아요

Semian

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Semian, thank you for choosing Aloft New Orleans Downtown and leaving a rating. We're glad to learn that your experience was largely positive. Still, we aim to make every stay perfect. If you have any suggestions for improvements, do not hesitate to share. We hope to see you again soon!

10/10 - 훌륭해요

Samantha

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Samantha, it's uplifting to know you had a wonderful experience at Aloft New Orleans Downtown. We trust our unique blend of service and amenities will keep our place at the top of your list when you're next in the area. Thank you for choosing us, and your high rating is greatly appreciated.

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here were all super friendly and welcoming! The rooms were clean and very nice. It is within walking distance to bourbon street and the French quarter.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Samantha, it's wonderful to hear your positive feedback regarding your stay at Aloft New Orleans Downtown. We're delighted to learn you found our team members to be welcoming and our rooms to be immaculate and pleasing. Also, our convenient location is indeed one of our key features and we're glad this aspect resonated with you. We appreciate your review and hope to welcome you back soon!

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Jonathan, we're thrilled to hear you enjoyed your time at Aloft New Orleans Downtown. It's always a pleasure to know our guests appreciate the vibes we aim to deliver. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

Shekeva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had to switch rooms due to the sheets having hair on them. Also the sink area was not clean.The room I moved to was nice. Although the initial room I left was disappointing.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Shekeva, we appreciate your feedback and we're truly sorry for the initial issues you experienced with room cleanliness. It's great to hear that you found the second room to your liking. We certainly aim to provide a flawless experience from the start, and your comments will help us improve. We hope to have the opportunity to serve you again.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely comfortable stay
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Sharon, it's a delight to hear your stay at Aloft New Orleans Downtown was extremely comfortable. We continually strive to offer an outstanding experience and your feedback shows that we are succeeding! We look forward to welcoming you back on your next trip to New Orleans.

10/10 - 훌륭해요

Jared

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Jared, it's wonderful to see your perfect score! Aloft New Orleans Downtown is thrilled you had a great stay. We immensely appreciate your time in rating us and look forward to your return visit.

10/10 - 훌륭해요

Leonette V. 님, Chicago

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything about the Aloft! I'm always satisfied every visit 😊
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Leonette V., it's delightful to hear that you love everything about Aloft New Orleans Downtown. Our team is thrilled that your stays always meet your expectations. We eagerly anticipate your next visit. Thank you for sharing your satisfaction with us!