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로열 팜 빌라스 케언스 여행 후기

3.5 out of 5
로열 팜 빌라스 케언스
184 McLeod Street, Cairns North, QLD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 65개 이용 후기 중 30개" "
평점 8 - 좋아요. 65개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 65개 이용 후기 중 9개" "
평점 4 - 별로예요. 65개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 65개 이용 후기 중 2개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Colin

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Needs maintenance to toilet bowl, bathroom door, blinds, painting. Patio advertised almost non existent. No privacy when on patio or inside when overlooked on both sides.
2022년 10월에 7박 숙박함
답변 제공: manager 님, 2022년 10월 14일
as mentioned on checkin the door had fallen off and tracks were on order and is now fixed. toilet bowl is fixed today with a day gap in bookings. new curtains are coming in a few weeks, patio thing noted jsutnoone has ever mentioned that before. painting is on the agenda as well.

10/10 - 훌륭해요

Lonson

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 7박 숙박함

2/10 - 너무 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 객실의 편안함
Worst stay ever
Rude staff, uncomfortable beds and no sound proofing on rooms. Royal Palm Villas Cairns is likely to be the worst accommodation I have stayed in. All information I was provided with says check-in from 14.00. We arrived at 14.05 to find no staff. A sign at reception says we’re likely out back or upstairs and to call the number. I call and they’re not even on the property. We need to wait 10 minutes for them to get here. Once the lady arrives, she looks up my booking. She finds it easily but is determined I haven’t paid, despite all of my receipts and emails from hotels.com stating I have. After some time she calls another manager and fortunately all is sorted, but being treated like a liar is poor customer service. She then asks for a credit card to put against the booking for any incidentals, standard practice and I hand it over. However rather than any secure procedure to do so, she takes a picture of my card on her phone. Needless to say that card has now been cancelled. The booking is for 3 adults but there is only 1 double bed in the room. She informs me they don’t usually accept bookings for more than 2. She has a think and says she can provide a rollaway bed later. I set up the bed once it arrives to discover an almost paper thin mattress. The most uncomfortable bed, you can feel every bit of metal in the frame below. I took to sleeping on the sofa instead. The blinds are old and broken, the bathroom door does not close. You can hear every sound from all other rooms.
2022년 9월에 3박 숙박함
답변 제공: manager 님, 2022년 10월 14일
when booking thorugh third party booking websites its hard to determine these things at times. this complex is work in progerss, new curtains are coming this month, renovations are in progress

2/10 - 너무 별로예요

Peter

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Care factor zero by the operators who run this place and several others remotely. Never saw staff and reception never open. Fan in bathroom covered in muck, several lights blown, no washing up tools, no lift, parking difficult between trees, front gate broken, fire information behind front door impossible to follow, Overpriced for what is provided. I was told off by the operator for expecting to arrive at 5.30pm on a weekday. Should be considered for a new version of Faulty Towers, it would be perfect.
2022년 8월에 5박 숙박함

8/10 - 좋아요

Conny

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
great hotel, with a beautiful appartment and also a nice balcony. It was not possible to cook, since the hotplate was really dirty and rustet No lift
2022년 7월에 4박 숙박함
답변 제공: Manager 님, 2022년 7월 20일
thanks for review, glad you liked it. There is nothing wrong with the hotplate, just old, sure it maybe rusty and dirty looking, its cast iron, all iron rusts with age and stove works fine. we cant replace it every 6 months cause it goes rusty. When the kitchen renovation date comes it will get replaced with a glass top one that wont rust.

4/10 - 별로예요

Amy

별로예요: 숙박 시설 상태 및 시설
Pretty poor management, only saw a staff member 1 time during my week stay & I had to call to have them come to the reception desk from another venue. Also when I asked to leave luggage on my last day for a few hours until my flight it was made out to be a major inconvenience for him, even going to lengths of him saying “ahh, I have my kids that day…. I’ll try & come by”
2022년 6월에 6박 숙박함
답변 제공: manager 님, 2022년 6월 30일
well when you do not specify an arrival time we are not going to wait around all day for you to arrive, don't blame us on that one. as for luggage, i was giving you options, you may have to wait a while if you wanted to leave luggage. running a very small place like this can get quite boring sitting there twiddling your thumbs, i do have a life you know and we are nowhere near busy enough to employ a receptionist to twiddle their thumbs and wave at each guest as they walk past. for all you know i could be cleaning rooms or out the back most times you walk past. as i mention before its a small place and we don't have staff around, not busy enough.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for money, place was clean and comfortable. Very close to shops and food venues. Only down side was directly below the landing route for aircraft, but only an issue if sitting outside. Reception not always attended but a phone number provided that was always answered. Would definitely book there again.
2021년 10월에 4박 숙박함
답변 제공: Manager 님, 2021년 11월 4일
thanks for the review, glad you liked it here. Reception is very boring as next to no volume comes through so we go out at times. Cairns city area in whole pretty much suffers from the planes coming over the city, but it is not all that often it occurs though.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was comfortable and clean The condenser unit on balcony makes it too hot to sit outside Found the administration services to be lacking
2021년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very Clean well maintained owners very helpful and friendly
2019년 8월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location. Well equipped. Wi-fi connection excellent.
2019년 6월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the friendly managers the location and the security
2019년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Bathroom tiny. Otherwise quite spacious with an adequate kitchen.
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location...a short walk into the CBD. Friendly owner operators. Well appointed kitchen.
2019년 3월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Villa was spacious, immaculate, and comfortable. Kitchen had supply of coffee, tea and creamer which was a nice amenity. Laundry avail in the room made for easy wash & dry. Location was easy to find and nice quiet neighborhood. Easy drive to downtown and many take away restaurants nearby. Best feature was the friendly and helpful managers Peter and Helen. They were always available to answer questions and setup bookings. Most highly recommend Royal Palm Villas. This was a great experience!
2019년 1월에 4박 숙박함

8/10 - 좋아요

Ron

Acceptable accomodation at a good price. Very roomy. A little old but no real problems. No shampoo supplied
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 9월에 6박 숙박함

10/10 - 훌륭해요

Steve 님, Gold Coast Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay. Lovely hosts, clean and well maintained rooms, and close to everything. Villas with balconies are nice too. Really enjoyed my stay.
2018년 9월에 1박 숙박함

8/10 - 좋아요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Stay
Greate view and comfort from the balcony. Good orientation from the Manager/Owner upon my arrival. Clean, cosy and affordable accommodation.
2018년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cosy little motel in Cairns
Convenient location for the local living requirement. Nice and secure car parking space Spacious room and well-equipped kitchen - the kettle should be cleaner although it is still usable.
2018년 7월에 4박 숙박함

8/10 - 좋아요

grace 님, NZ

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
quiet clean well equipped, 2km from centre of town.
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

Richard 님, West Wodonga Victoria Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Truly excellent experience
Service was great. Friendly, helpful. The unit was clean and very pleasant, peaceful decor. All appliances were in good working order. The bedding was comfortable and we slept well. We enjoyed our stay very much. Thank you.
2018년 4월에 1박 숙박함

10/10 - 훌륭해요

Jane 님, St. Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed twice, before and after a dive trip.
The location was great for touring the area, especially the Barrier Reef. The room was spacious and it was wonderful to have a washer and dryer in the room! The kitchen had everything you would need for simple meals. The couple that run the Villas are really nice and welcoming. You can walk to the beach and shopping and restaurants very easily.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Matt 님, Worldwide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good
Located fairly central to the main CBD. Good facilities. Nice staff
2017년 9월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay
We had a great time at the Cairns Royal Palm Villas. The owners were very friendly and our room was comfortable. It was close to the bus routes and near shopping.
2017년 7월에 5박 숙박함
답변 제공: Peter & Helen, managers. 님, 2017년 8월 12일
We're glad you enjoyed your stay with us at Royal Palm Villas.

8/10 - 좋아요

ZOU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good apartment for a family
It is a comfortable self-service apartment with a quilt night. An old gentalman services very well. Only pity is it's a little far from town center for a big family with older and children.

8/10 - 좋아요

Pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and clean
We were made to feel welcome .Within a 10min walk to the beach and close to shops and restaurants. The room had a kitchen which was well equipped and also a washing machine and dryer in the room which made a longer stay comfortable.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great management couple very friendly room was very nice good area all and all a good place to stay

10/10 - 훌륭해요

Sue & Albert 님, Mission Beach QLD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable, close to everything
Stayed here twice, will do again, close to shops, hospital, clean and comfortable and very helpful owners.

10/10 - 훌륭해요

tim 님, Bris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
comfortable stopover when travelling nth Qld would recommend to anyone. Peter was very friendly and efficient I would recommend staying here to anyone. Very handy to esplanade shopping restaurants. Quiet location generous size rooms all facilities clean and Well maintained. Will definitely be booking with Royal Palm Villas Cairns next time in Nth QLD

6/10 - 괜찮아요

Lloyd 님, Adelaide

좋아요: 청결 상태
별로예요: 객실의 편안함
Aged apartment but very large. Uncomfortable wicker furniture placed 20 feet away from 18 inch TV. No AC in the bedroom. AC unit placed in the furthest corner of the apartment.

8/10 - 좋아요

Jackie 님, Sydney

좋아요: 청결 상태, 객실의 편안함
Host is very personable and friendly. The decal is older style but all in good condition and very clean. Great for no fuss stays that doesn't need much room service and facilities. There is no lift in the building so just be sure you are able to carry your luggages up the stairs. All in all a very pleasant stay.

6/10 - 괜찮아요

Sophie 님, Le Plessis Trevise

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nous avons séjourné 2 nuits dans cet hotel, le gérant est accueillant . La chambre est simple mais confortable. Wifi gratuit sans limite.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very pleasing
Very happy with accommodation. The lounge was very spacious, and the bedroom , if wanted, could be partitioned off. Lovely large shower cubicle, very comfy beds with crisp sheets, kitchenette fine, air conditioning that worked well, washing machine, tumble dryer, iron and ironing board. Bonus for us was that being on ground floor we also had a large patio area, totally private. Very clean throughout, would definitely stay there again.

10/10 - 훌륭해요

Georg 님, Albersweiler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alles super, supernette Vermieter
Zentral gelegen. Ruhiges, gut ausgestattetes Apartment (fehlt nur die Filterkaffeemaschine), netter Pool, liebe hilfsbereite Vermieter. Danke nochmal, daß wir während der Tauchkreuzfahrt den Mietwagen kostenlos parken durften! Eine runde Sache für relativ wenig Geld! Super Infoboard und tolle Tipps von Peter! Jederzeit wieder!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien, très grand, très confortable. Peter est très sympathique et serviable. A savoir: il n'y a pas de service de ménage quotidien mais l'appartement était nickel et approvisionné à notre arrivée. Quartier un peu loin du port (30 minutes à pied) et sombre la nuit (pas très rassurant). Supermarché tout proche. Petite piscine

8/10 - 좋아요

sarah 님, newell beach

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable studio appartment, close to allfacilis
I only stayed one night but the apartment was comfortable and good value for money.And the location was close to all facilities.

8/10 - 좋아요

duncan 님, Brisbane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lovely hotel but not great location
I loved the hotel itself, the managers were very friendly and helpful, the room was lovely and the whole place well cared for. Unfortunately it is down the dark end of Mcleod Street, a long walk from the esplanade and CBD and not exactly safe at night. I suppose the price reflects this so I am not complaining, just letting others know. Cairns can be a bit feral. It has lost that country town feel. The CBD at night reminded me of Kings Cross in Sydney. A bit disappointing as there is lots of good stuff to do here.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best.
Having previously stayed in various places along Sheridan street, I was pleasantly surprised with the quietness of Royal Palm villages. Only one night did we hear the music of the restaurant at the back and did we need to close windows. Air condition is great at times like that.

10/10 - 훌륭해요

Janette 님, Wollongong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Villa - 20 walk minutes from City Centre
We had a wonderful time in cairns , the accommodation and the owners were excellent, It was a quiet place not far away from anything. We had door to service with any of the tours that we had organised, so there was no need to hire a car.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wohlfühlen in Citynähe
Das Hotel liegt auf Höhe des Krankenhauses am Ende der Esplanade. Esplanade und City sind schnell (auch zu Fuß) zu erreichen. Der Besitzer verwaltet die Rezeption selber und ist sehr freundlich. Rezeption ist von 7:30 bis 19 Uhr besetzt. Im Eingangsbereich finden sich etliche Prospekte über jegliche Veranstaltungen inkl. Mietwagenbuchung. Habe ich zwar nicht gebucht, wird man aber direkt im Hotel buchen können. Die Zimmer sind schön eingerichtet. Die Küche ist ausreichend ausgestattet, die Kochutensilien waren sehr sauber, man sich also beruhigt selber versorgen. Praktisch fand ich Waschmaschine plus Trockner, darauf würde ich zukünftig viel öfter achten und entspr. weniger Gepäck mitnehmen. Das war wirklich sehr angenehm. Ein Minuspunkt gibt es für die Wasserversorgung. Nach gut 2 Minuten warm Duschen wird das Wasser kalt, da aus dem Waschbeckenhahn weiterhin warmes Wasser kommt wirkt es so, als wenn eine Automatik die Dusche regelt. Zudem erzeugt die Wasserinstallation unglaublich laute Geräusche. Wenn der Nachbar Wasser nimmt holt dich das Geräusch auch aus dem Schlaf. Das nervt scon ein wenig. Wäre dieser Mangel beseitigt bekäme das Hotel ein 'hervorragend' von mir. Trotzdem würde ich hier jederzeit wieder buchen, habe mich sehr wohl gefühlt. Die Zimmer verfügen über Klimaanlage und Deckenlüfter. Zudem gibt es einen Balkon, ausgestattet mit 0815 Kunststoffsitzen und Tisch. Kostenloses WLAN ist inbegriffen und arbeitet zuverlässig mit vernünftigen Empfangswerten.

8/10 - 좋아요

Robert 님, Orange, NSW, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small apartment block in quiet North Cairns street
The 3.5 star apartment was clean and comfortable. Owners were friendly and helpful and booked tours for us. We were 2 blocks away from a small supermarket, cafe and a few other shops, and only 4-5 blocks away from Cairns CBD. There was on-site parking on the property.

6/10 - 괜찮아요

Carol 님, Canberra

좋아요: 청결 상태, 직원 및 서비스
Cheap and cheerful accommodatin
Good parking available with free internet. Could do with some renovations especially bathroom.

8/10 - 좋아요

christopher 님, Arizona

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great value, lots of room.
This is an apartment style hotel, a bit dated but clean, comfortable and very spacious. Registration was straightforward and staff very helpful. They spent time explain the night lock on the front door and went up to the room with us show the facilitiez. Our room had kitche, dining and sitting areas in addition to bedroom and bathroom. It also included a washer and drier which was very useful for us. Shops and restaurants within a few hundred meters walk, seems like a safe neighbourhood.

10/10 - 훌륭해요

Prachi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

6/10 - 괜찮아요

nicky

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very dated
Older style apartments. Clean and have all the basics.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for money, apartment was very clean and organised. Was welcomed by the owner who offered to carry out bags in for us, showed us how everything in the room worked and was more than happy to answer any questions we had. Would recommend these apartments

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

MS 님, New Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, but not close to city centre
Loved the hotel. The owners were kind and helpful. But it wasn't as close to the city centre as advertised. Was at least 20 minutes by walk. The rooms were large, clean and comfortable. It would have been good if they had replenished tea, coffee and milk every day and if they had changed the towels and bed linen every day. The hotel owner helped us book a couple of tours in Cairns, and that was great. He helped us get taxis as well.

8/10 - 좋아요

Andrew 님, Australia - WA - Perth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Good; Value: Inexpensive; Service: Professional; Cleanliness: Faultless;