Good morning Angela,Thank you for taking the time to leave a review. I'm sorry you didn't enjoy your stay. We would love to know what went wrong so that we can fix the issues. If you would like to call the park I would love to find out where we went wrong.Kind regards,Kingsway Tourist Park.

Good afternoon Erica, Thank you for taking the time to leave a review. We are currently renovating the caravan park.

Good afternoon Natalie,Thank you for taking the time to leave a review, it would be helpful to know what made your stay so unpleasant.

Good afternoon Clarissa,Thank you for taking the time to leave a review. I'm glad you had a relaxing time. It would be helpful to know what made you uncomfortable about using the stove.

Good afternoon Tracey,Thank you for taking the time to leave a review. We are currently looking at ways to reconfigure the chalet so we can add a couch. I'm glad you enjoyed your stay and look forward to seeing you again in the future.

Good morning,Thank you for taking the time to leave a review, We are pleased you enjoyed your stay with us and hope to see you again.Kind regards,Kingsway Tourist Park

Good morning ,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us and look forward to seeing you in the future.Kind regards,Kingsway Tourist Park

Good afternoon Shane,I would like to clarify some of the issues you have put in your review.1) the electrical wires as you call it is actually the aerial cord that went to your TV as your aware, and you never mentioned anything about electrical wires hanging down at any point during your stay.2) Yes the first night you checked in it was discovered that the stove had stopped working so we brought up an electric cook top and convection oven within 10 minuets of you calling. As this was after business hours we didn't call our technician till the following day. The technician arrived on Monday to look at the problem but was unable to enter the room as you were not there and wouldn't give us permission to enter the room without you we had to send them home and reschedule. The company paid public holiday rates to have the technician come only to be sent away as you wouldn't allow entry to the room. The next time the technician was available to come was on Wednesday.3) You reported multiple times that the hot water wasn't working and every time a manager came up and check the hot water was working. The plumber also came and checked the hot water system on Wednesday and confirmed there was nothing wrong. We did advise you that once the hot water tap is turned on it can take up to a minute for the water to come out hot as it has to travel through the pipes to the tap.4) The sliding door does come off the runner when pushed too far or hard.5) On multiple occasions you breached park rules by leaving your minor aged child unattended in the cabin.6) You were very rude to staff when you came into reception, swearing and using profanities, accusing staff of entering the cabin when you were away and taking the convection oven. When we informed you that no one had been in your room you called us "indian givers" swore some more and slammed the sliding door in reception so hard it almost came off the runner. Despite this disgusting treatment of staff a manager still came down to see where someone has broken into your cabin. When the manager got down there you admitted that you forgot you moved the convection oven the night before and no one had broken into the room.If you would like copies of the paid invoices from the technician and plumber plus copies of the call logs and texts from yourself I am happy to supply them.Kind regards,Kingsway Tourist Park

Good morning Noelene,Thank you for taking the time to leave a review. We are sorry you had issues during your stay.Kind regards,Kingsway Tourist Park

Good afternoon Tara,Thank you for taking the time to leave a review. I'm glad you enjoyed your time here and hope to see you again.

Good morning Maree,Thank you for taking the time to leave a review. The park is under new management and we are working to bring it back to its former glory.Kind regards,Kingsway Tourist Park

Good morning Lisa,Thank you for taking the time to leave a review. We are pleased to you enjoyed your stay with us and look forward to having you in the future.Kind regards,Kingsway Tourist Park

Good morning Carole,Thank you for taking the time to leave us a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park

Thank you for your review. Unfortunately we did have a major water leak that was fixed during your stay. Had you let us know of any issues RE Gas we would have rectified the situation immediately.Kind regards,Kingsway Tourist Park

Good morning Noemia,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park

Good morning Anthony,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park

Good morning Rickie,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory. If you would like to call the park and discuss all the issues you encountered we would be happy to have a chat. Kind regards,Kingsway Tourist Park

Jeana, thank you for your review and we are sorry your aircon wasn't working as efficiently as it should. Even though the office was closed we are still contactable by phone so we could have looked at it for you. As you had 2 chalets booked we will check out both aircons.

Hi Jo We are sorry you did not enjoy your stay with us.

Hi Catherine, the park is in the process of being updated but it takes time. If you could let us know which chalet you were in so we can check the water issue in the shower. Thank you, your feedback is very important to us.

Thank you

Thank you for your review Marina and glad we could offer you a warm and comfortable cabin and we will investigate the squeaky floorboards.

Thank you

Thankyou for your feedback. We are really concerned that your stay was not up to standard .Regarding the issues raised we have contacted the maintenance dept to rectify the situation Thankyou Management

Many thanks for your review Normally the pool is open for the late Sept school holidays Look forward to seeing you again Staff at Kingsway Tourist Park

Thankyou so much for your review. Hope to see you again Kingsway Tourist Park

Sorry to hear you had this experience at our park - this does not align with our usual standards at any Acclaim Holiday Parks park. This has been passed on to our staff and we will be making changes in response to this review. If you choose to stay with us again, please feel free to ask any staff at the park about any problems in your cabin - they will fix it immediately. Safe travels.

Thanks for the feedback Clinton! Hope to see you next time you're in town.

Thank you for your review. We are pleased you enjoyed your stay with us and wish you safe travels.

Thank you for your review and we do apologize for the time delay in replying. We are pleased you enjoyed your stay with us.