I'm sorry you were scared, not sure why but had you mentioned this to my staff they would have helped you, they are very professional at their job and would have had no hesitation in assisting you.

Thanks for your review, we hope you enjoyed your stay, the rooms are sited above a very busy hotel hence the music, and yes the pub is over 130 years old. Many thanks

Thank you for that, seems like the lack of A/C was the culprit, Sorry about that, We do provide fans

Thank you for your review, we do our best to make our guests comfortable.

Thank you for your kind review we do try to make our guests feel at home

Thanks very much for your kind review, we do try to make our guests comfortable

Many thanks Glad you enjoyed your stay

Thank you we do value the feedback from our guests. Yes our Lady is over 130 years old but our maids service and clean every day, and at this moment we are refurbishing rooms one at a time in a more modern decor.The check in problem is on going and at the moment the bar check in is our only option it's work in progress.

I'm sorry you didn't enjoy your stay with us. Our lady is over 130 years old and we are in the process of updating room by room. We have limited secure parking at the rear of the restaurant and our guests are welcome to park there on request. However I think you definitely need to research your accommodation before you book Our Hotel is located in the CBD where noise at night is a way of life and the accommodation area is located above a busy Hotel bar.

Sorry you didn’t enjoy your stay. Our Grand old lady is certainly aging and at this very moment we are on a mission to refurbish all rooms. We are located in the busy cbd and above a very busy Bar so it s noisy during busy times. We make no apologies as a little research on guest parts decide whether our establishment is suitable to their requirements. For every dissatisfied guest we have dozens who enjoy their stay but decline to use the internet or book direct. We do take note of all complaints and try to respond in a positive way.

I am so sorry you felt that we were not interested in helping you.I asked if you would like to put your vehicle out the back to which you replied no the boys will take it to their hotel, In my time of being here I have never come across this happening ever.I mentioned to you that I would look on cameras to see what I could find..I managed to get footage. It happened so fast, approx a minute and he was gone, can't see his face but I have photos and footage that show how things came about if you should want themPolice have their cameras across the road as well which is where the guy seems to have come from if you need more info, and I know one of their security camera guys who could help with footage if you require more I was going to ring and email yesterday but was too lateAgain I apologise you were not happy with your stay

Thanks so much for your kind review, so pleased you enjoyed your stay

Sorry about that, yes we are a very busy mid city hotel and noise is a part of our way of life I'm afraid. I do take your concerns seriously and we are always looking to reduce the level of noise, so will have to look at it again

Thank you very much for your kind review

Thanks for your kind review, glad you enjoyed your stay

Thanks for your kind review, glad you enjoyed your stay

Kia ora Huia, thanks very much for your kind review, so pleased you enjoyed your stay

You were told to report back later but did not and your room was waiting although we were closed because we were all having a well-deserved day off. We decided to come back from the beach and make your room available. A sad result all round

Thanks for your kind review, we do value feedback from our guests

Thanks so much for your kind review, I'm glad you enjoyed your stay

Thank you so much for your kind review. So pleased you enjoyed your stay

All guests are advised that karaoke is run from Wednesday to Saturday and it is clear on the booking in form. We do allocate quiet rooms if requested. We are an extremely busy Inner city Hotel, and as such can be very noisy at times

Sorry our establishment wasn't what you expected. All guests are advised that karaoke is run from Wednesday to Saturday and it is clear on the booking in form. We do allocate quiet rooms if requested. We are an extremely busy Inner city Hotel, and as such can be very noisy at times

Thanks very much for your kind review, yes the old girl is over 130 years of age and does need a new look, working on some aspects as we speak

Thank you for your kind review, I'm pleased you enjoyed your stay with us. Thanks for bringing the chair situation to our attention, it has been remedied. We do our best to make our guests feel at home. I will pass your comments on to staff.

Hi Yes this Hotel was built in 1886 so it's a real veteran. Sorry about the noise, being a very busy mid city Hotel there is a lot of noise I'm afraid, it pays to check before booking, many thanks for staying with us

Thanks very much for your kind review, things have been very hectic lately with the Women's Rugby, glad you enjoyed your stay

Thanks very much for your kind review, things have been very hectic lately with the Women's Rugby, glad you enjoyed your stay

Thank you for your review, your comments have been noted and will be given some seriously thought. We do have limited secure parking available, we also have street parking right outside the entrance with free parking after 6pm, our city parking meter fees are extremely reasonable.

Thank you for your review, sorry your stay was not up to your expectations, your comments have been noted and will be given serious consideration,

Sorry you didn't enjoy your stay, unfortunately our hotel is more than 130 years old and requires constant maintenance. We are aware of the need to redecorate, so we are currently working through and updating each room

So sorry your stay was not to your liking, our web site does mention Karaoke so guests are pre informed. All pub accommodation is attached to busy bars which are quite often open late, ours is extremely busy, and our rooms are fully booked most weeks

So sorry your stay was not to your liking, our web site does mention Karaoke so guests are pre informed. All pub accommodation is attached to busy bars which are quite often open late, ours is extremely busy, and our rooms are fully booked most weeks. Good to hear our staff pawed the test. Many thanks

Thanks so much for your kind words

Thank you, glad you enjoyed your stay

Thanks for your kind review, so pleased you enjoyed your stay with us

Hi, thanks for your kind review, hope to see you again.

Kia ora, thanks for bringing these matters to our attention, The oil heaters are very efficient and usually warm the room in a few minutes, we note that the heat setting was on low and have re set it to medium which is normally adequate. We have replaced the mattress as well. Unfortunately this Hotel is well over 100 years old and some bathrooms do not have extractors. We do have limited parking at the rear of the hotel, and our parking meters are free during the weekends. Pleased to hear the Thai restaurant was to your liking. Many thanks

A call to the Manager would have been the sensible thing to do, the situation re the toilet paper and other things including the party next door would have been fixed immediately. The karaoke usually stops at 2am, and the staff normally advise guests of that fact upon booking in. We do appreciate your custom and thanks for alerting us to these problems.

Kia ora Dot, we were happy that we were able to help, thank you so much for your kind review

Hi, so pleased you enjoyed your stay with us, sorry for the need to check in to the bar

Many thanks for your kind review, we do like to make our guests feel at home

Totally agree, thanks for the heads up, we will correct that