Dear guest, First of all, receive our apologies for not being able to answer to your review in Korean on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers! We loved to read that your stay with us was overall satisfactory and that you found the friendly staff and clean facilities to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we truly regret to read the difficulties experienced in the lobby due to the crowds as well as for the dissatisfaction endured about the breakfast room. We would like to share with you that we are currently undergoing an interior refurbishment of our facilities working to improve our guests' experience and this lobby space as well as the breakfast room are temporary until the works are finished. We are doing all our best amidst all these changes in order to provide our guests' with an absolutely enjoyable experience throughout this period. We are confident of the great results these changes will bring us and we hope to enjoy it with you in the future. We loved having you here and we hope to have another opportunity to welcome you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear Federico,Thank you very much for your great feedback. It is really appreciated. Hope to see you again!Kind regards,Rovena PuranikGuest Experience Manager

Dear Rezie,Thank you for your review. We look forward to seeing you again.Kind regards,Rovena PuranikGuest Experience Manager

Dear Graeme,Thank you for sharing your comments. I hope to see you again staying with us in the future.Kind regards,RovenaGuest Experience Manager

Dear Adrian,Many thanks for your scores.Kind regards,RovenaGuest Experience Manager

Dear Nick,Thank you for your review. We hope to see you here again.Kind regards,RovenaGuest Experience Manager

Many thanks for your scores, Cassidy!

Dear Rachel,Sorry for the cold room and the inconvenience caused. We're addressing this with our team to ensure it doesn't happen again. If you return, I'll make sure your stay is flawless.Kind regards,Rovena,Guest Experience Manager

Dear Gail L,Thrilled you enjoyed The Level! Glad your room was ready early and the welcome fizz added a special touch. We'd love to host you again on your next London visit!Kind regards,RovenaGuest Experience Manager

Dear Karen, Thanks for marking us with the highest score. We are pleased to know that you found everything to your liking at Melia White House Kind regards,

Dear Lesley, Thanks for taking a minute to mark us with the highest score. We are pleased to know you found the room and the hotel of your liking. We hope to welcome you again in your next visit to London

Dear Benjamin, Thank you very much for the positive review! Kind regards, Guest Experience Team

Dear Reece, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope that we have the chance to welcome you again very soon. Kind regards, Guest Experience Team

Dear Kim, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope that we have the chance to welcome you again very soon. Kind regards, Guest Experience Team

Dear Joshua, Thank you very much for your positive review. Kind regards, Guest Experience Team

Dear Samantha, Thank you very much for reporting your recent experience at Melia White House. We are very happy to know that our staff could quickly solve the inconvenience you experienced with the room. We apologise as well for any other issue you had during your time with us. Do not hesitate that your comments will be shared with the departments involved in order to review them internally and prevent this to happen again in the future. We hope we can welcome you back in the future. Kind regards, Guest Experience Team

Dear H M, Thank you very much for sharing your comments after your most recent stay at The Level at Melia White House! We are very happy to know that you had a good stay. We look forward to welcome you back soon. Kind regards, Guest Experience Team

Dear Nigel, Thank you very much for the 10/10 review! Kind regards, Guest Experience Team

Dear Jodie, Thank you very for posting your comments regarding your last experience at Melia White House. We're so happy to know that our staff helped you to turn your stay into a perfect one. We hope we can welcome you back very soon. Kind regards, Guest Experience Team

Dear Christian, Thank you for choosing The Level at Melia White House for your stay. It was really a pleasure for us to have you as guests, and we are very pleased to know that, overall, you enjoyed your most recent stay with us, and more particularly our fabulous location and our delicious breakfast. We have taken good note of your comments and will work in order to improve the level of service we provide to all our guests. We sincerely appreciate that you take the time to share your comments. where our future guests will have the chance to read about your experience in our property. We will be delighted to welcome you back in the future and look forward to that. Best regards, Guest Experience Team

Dear D, Thank you very much for choosing Meliá White House and for taking the time to share this review with other travellers. We are delighted to learn that your stay with us was highly enjoyable. Our guests' complete satisfaction is our main priority and therefore, we truly regret to read that you had the impression of an incomplete decoration. With the current pandemic, we have put in place a strong protocol with Bureau Veritas for the safety of our guests and employees in order to reduce the potential shared touch points. We loved having you here and we hope to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Manager

Dear kuwab, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers! We are delighted to learn that your time with us was highly enjoyable and that you found the Level experience to impressed you the most. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear Malin, Thank you very much for choosing Meliá White House and for taking the time to share this magnificent review with other travellers! We are delighted to learn that your genuinely enjoyed your stay with us and that you found the whole Level experience as well as our fantastic location to impress you the most! Our guests' complete satisfaction is our main priority and therefore, we are sorry to read about the poor information received upon check-in and that the cleanliness in the room was not in line with the high standards we are used to delivering. All the comments we receive are of great value and yours have been shared with the team in order to review them internally and establish the necessary measures working to improve our guests' experience. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Estimad@ Enoc.renderos, Muchísimas gracias por la confianza depositada en Meliá White House y por el tiempo invertido en compartir su experiencia con la comunidad viajera! Nos llena de orgullo conocer que su estancia haya resultado altamente satisfactoria y que haya encontrado de su agrado nuestras insatalaciones al igual que la limpieza. Ha sido un verdadero placer tenerle aquí entre nosotros y quedamos a la espera de volver a darle la bienvenida la próxima vez que sus planes le traigan de vuelta a Londres. Un cordial saludo, Guest Experience Team

Dear EVGENIOS, Thank you very much for choosing Meliá White House and for taking the time to share this fantastic rating with other travellers! We loved to read that your time with us was highly satisfactory and that you found our fantastic location as well as our comfortable facilities, great breakfast and attention received from the team to impress you the most! We loved having you here and we keep looking forward to welcoming you back on your next visit to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers. We loved to read that your time with us was highly satisfactory and that you found the lovely breakfasts and the attention received from the staff to impress you the most, especial from our colleague Andrea who received your mention with great enthusiasm! Our guests' complete satisfaction is our main priority and therefore, we regret to read that the restaurant did not live up to your expectation. All the comments we receive are of great value and we have proceeded to share yours with the management team in order to review them internally and establish the necessary measures on our way towards the excellence. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear Laurent, Thank you very much for this fantastic rating! Kind regards, Guest Experience Team

Dear Mary, Thank you very much for choosing Meliá White House and for taking the time to share this lovely feedback with us. We loved to read that your stay has been highly satisfactory and that you found our wonderful location to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back in the future! Kind regards, Guest Experience Team

Dear Manuel, Thank you very much for choosing Melia White House and for sharing your feedback with us. We loved to read that your recent experience has been enjoyable! It has been a great pleasure to have you here and we keep looking forward to welcoming you back on a future visit to London! Kind regards, Guest Experience Team