로비

로드웨이 인 여행 후기

2 out of 5
로드웨이 인
425 N 1st Street (Hwy 395), Hermiston, OR

이용 후기

6.2
평점 10 - 훌륭해요. 118개 이용 후기 중 15개" "
평점 8 - 좋아요. 118개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 25개" "
평점 4 - 별로예요. 118개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 19개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

4/10 - 별로예요

Andrew

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Rwayinn 님, 2024년 2월 16일
Is there anything we can do to improve your future stay please let us know. We are deeply concern about your poor review posting. Needs your concern in brief to improve your and all future guests stays.

6/10 - 괜찮아요

Kennedy

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Shawn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have never seen such a filthy hotel in my life! $177.00 a night and it was absolutely atrocious. I took several pictures of the filth. Boogers and other stuff on the walls. Carpets were dirty, the bathtub was filthy and there was a pair of underwear behind the refrigerator. I cannot believe that Expedia even represents this dive. We moved the next morning and I was credited for one day. Nothing was available that night due to the Pendleton Roundup going on. I should have been credited for the whole reservation. The manager said it was because the building was old. Yes it was, but that doesn't constitute filth. Unbelievable! Disgusting!
2022년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 10일
Dear Shawn,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we uphold ourselves to, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 - 너무 별로예요

Dana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The friendly staff was the best part. Other than that this place was just old with lots of stains and did not feel clean.The shower did not work properly. And the pillows were very flat. We had two nights booked and had just head home the second night because we felt like we could not stay there another night.
2022년 9월에 2박 숙박함
답변 제공: Patel 님, 2022년 9월 21일
Hello Dana, Sorry to hear that you had issues with room. What you have described does not represent the high standards we strive to uphold. It would have been helpful if you had called out on front desk upfront. We would have been happy to provide you with new room to make you happy with your stay. Looking forward to your next visit again Regards Patel

10/10 - 훌륭해요

Melissa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff
2022년 9월에 3박 숙박함

8/10 - 좋아요

Leesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a little cramped.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Zak

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast, but worth the stay
If you're looking for a no frills hotel with great water pressure, great HVAC, comfy bed and nice hardwood floors (i suppose the TV is decent too) stay here. PSA: 1. I couldn't intially figure out the sink stopper, so informed the manager and he got right to letting his maintence guy know- the sink is jeery rigged below- pull down on the back end and the stopper pops up. 2. No breakfast since the panademic, so don't come here expecting food. (I did, but have leftover snacks) 3. In the room i stayed at the lamp was plugged into the socket where the microwave and frig are, so the lamp needed to be moved to the one closest to the bed so the microwave could be used- maybe housekeeping swapped the plugs for the appliances? In light of these PSAs may your stay here be enjoyable as this property is decent as I'd stay here again
2022년 9월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
It’s a motel, and old, but it was clean and inexpensive. Front desk was very courteous and helpful.
2022년 8월에 1박 숙박함
답변 제공: PATEL 님, 2022년 8월 17일
Thanks Michael for the lovely feedback. Your comments are very encouraging and motivates us to keep doing the best for the customers. We value your feedback and satisfaction. Looking forward to your next visit again Regards Patel

4/10 - 별로예요

Kerie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They advertised free continental breakfast. There was no breakfast. They should have something if it says so. The TV didn't work but I figured out how to get it to the channels took a bit of time. Plus they had a coffee maker but no cups. So no coffee.
2022년 7월에 1박 숙박함
답변 제공: Patel 님, 2022년 7월 25일
Hello Kerie, Thank you for taking a moment to reach out to us. Our team endeavors to make customer stay happy .We will work on updating our commercials page to provide details . Sorry it took time to for you to get to channels .I will let housekeeping to know to take actions on placing cups .Front desk will be happy to assist you if you needed missing items .Looking forward for you to give us another chance to impress you in the future. Regards

2/10 - 너무 별로예요

DIANA

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was told travelers did not stay there, mostly workers..didnt know at time of booking..only picture of sign shown..didn't know if was safe after arriving but because booked on expedia a few hours before arrival, did non refundable..so was stuck...bathtub looked like never scrubbed, bathroom door very dirty..blankets old..sheets were clean, small dr office box of a few tissues Ridiculous.
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 14일
Dear Diana, Thank you for taking a moment to reach out to us. Our team endeavors to provide top-notch accommodations to all of our guests, so you can rest assured that all of your feedback will be addressed by the relevant parties to ensure that we are meeting our own high hospitality standards. This is never the impression that we want our guests to leave us with, so we hope that you will give us another chance to impress you in the future.

2/10 - 너무 별로예요

John

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No water in shower, no garbage can, missing lights, stained towels. I would rather have stayed in my truck!
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 15일
Dear John, We're disappointed to have fallen short of your expectations. Please know our front desk team is always on hand to assist with any aspects of your room that are less than perfect. Rest assured, we have remedied the issues you described, and we welcome a second chance to impress you down the line.

4/10 - 별로예요

Sheri

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing and dirty - Not as Advertised
So disappointed having paid $170 for one night. Expected a better place. Online shows that it's newly remodeled, but I have no idea what was remodeled because the room was very dirty and everything looked well worn and used. Walls and floors were filthy. Baseboards in bathroom were gross. Bathtub looked like it had not been washed and needed a very deep scrub, so we did not feel comfortable enough to take a shower. No shampoo or kleenex tissues were in the room. Exposed light bulb on wall light fixture, no shade. Bugs all over the ceiling. Put leftover food from our dinner in the fridge overnight and in the morning there was a puddle of water from the freezer and food was room temperature and ruined. Continental breakfast was advertised and there was NO food or drinks available. Staff was apologetic when I mentioned all these things as I checked out the next morning, but I wonder if it will make them clean better or not. Should have stayed in my car.
2021년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 9월 24일
Dear Sheri, While it's great to hear that our staff was apologetic, we're disheartened to hear that you didn't have a positive experience during your stay. Rest assured, all of your comments will be passed along to the appropriate staff members so that we can ensure that what you described does not happen to other guests. Wishing you safe future travels.

10/10 - 훌륭해요

José

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s good and safety
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lack of choices
There was limited availability within 100 miles so we settled for this location. The carpet felt greasy and there was a pair of underwear from a previous guest left in the bathroom. Chose not to shower and leave at first light.
2021년 6월에 1박 숙박함
답변 제공: Patel 님, 2021년 7월 14일
Sorry to hear that you had issues with room carpet. It would have been helpful if you had called out on front desk upfront. We would have been happy to provide you with new room to make you happy with your stay. Looking forward to your next visit again

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Warning do not stay here, very dirty bed. Sheets had hair from last guest in it and dirt.
2021년 5월에 1박 숙박함
답변 제공: Patel 님, 2021년 6월 1일
Sorry to hear that you had issue. I have reported back to housekeeping manager . We do everything to keep customer happy and value their satisfaction. Looking forward to your next visit again . Regards Patel

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Patel 님, 2021년 6월 11일
Sorry to see the rating of 1 out of 5.We do everything to keep customer happy and value their satisfaction. Regards Patel

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Needs updating, carpet was stained and dirty looking. Sink had ugly stains, very flat pillows. No remote for TV
2021년 5월에 1박 숙박함
답변 제공: Patel 님, 2021년 6월 1일
Thank you for the feedback and sorry to hear that you had issue .We are upgrading .We do everything to keep customer happy and value their satisfaction. Looking forward to your next visit again . Regards Patel

2/10 - 너무 별로예요

Stacey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Patel 님, 2021년 5월 25일
Sorry to see ratings of 2 out of 10 .We do everything to keep customer happy and value their satisfaction. Regards Patel

6/10 - 괜찮아요

Justin

2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was seeking a clean, no frills room, just to sleep for the night. I got that, but website showed photos of newer rooms, basic amenities. The room was clean , that was about all. Ice machine wasnt working, breakfast was cancelled (found that a lot of places), and no hot water for shower. Phone was not working right.
2021년 5월에 1박 숙박함
답변 제공: Patel 님, 2021년 5월 23일
Sorry to hear that you did not like the place . We try to keep our customer extremely happy. We would have been very prompt in case you had reported back to the property manager and would have been happy to provide you a new room to increase your satisfaction . Looking forward to see you again- Thanks Patel

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2021년 2월에 2박 숙박함
답변 제공: Patel 님, 2021년 3월 7일
Thanks a lot for the excellent ratings . This helps us continue to strive to server our customers with utmost care and integrity . Best Regards

8/10 - 좋아요

Faye

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent place. It was a place to sleep for the night and we mainly chose it because it was 1 story.
2020년 9월에 1박 숙박함
답변 제공: Patel 님, 2020년 10월 16일
Thank for the feedback and glad to know that you liked our property .We do everything to keep customer happy and value their satisfaction.Looking forward to your next visit again Regards Patel

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Something very dirty and smells bad There in that place everything is dirty and smelly I do not understand how agencies lend themselves to sell that so bad
2020년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 9월 22일
It saddens us to see your comments. We apologize for any unwanted odor and concerns of cleanliness that occurred during your visit. We hope we can have another chance to deliver the stay you expected on your return to the area.

2/10 - 너무 별로예요

Deborah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty room
The manager was pleasant. The room was filthy and run down. The bathroom was especially dirty and didn’t look like it had been cleaned for quite awhile.
2020년 8월에 1박 숙박함
답변 제공: Patel 님, 2020년 8월 4일
Thank you for the feedback and sorry to hear that you had issue with room. I have raised this alarm to the housekeeping staff.We do everything to keep customer happy and value their satisfaction.Looking forward to your next visit again Regards Patel

4/10 - 별로예요

Dwayne

출장 여행
좋아요: 직원 및 서비스
Fair but will not return unless updated.
The air conditioner stoped working and they gave me a different room. The AC units are not sized large enough for the high heat at this location. The service was good. The facility has not been updated and would be a big boost for the overall rating of this facility.
2020년 7월에 1박 숙박함
답변 제공: Patel 님, 2020년 8월 2일
Thank you for the feedback and sorry to hear that you had issue with AC Unit .We do everything to keep customer happy and hence changed your room.We value your satisfaction.Looking forward to your next visit again Regards Patel

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Lower end end property but friendly staff. Close to restaurants.
2020년 6월에 1박 숙박함
답변 제공: Patel 님, 2020년 6월 28일
Thank for the feedback and happy to know that you liked our hospitality .We do everything to keep customer happy and value their satisfaction.Looking forward to your next visit again Regards Patel

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is always great to stay my issue is with you guys not sending knights inn the information I showed up and he did not have me reserved this the second time it happens worker was nice enough to still give me the same price
2020년 3월에 1박 숙박함
답변 제공: Patel 님, 2020년 5월 28일
Thank for the feedback and glad to know that you liked our property .We do everything to keep customer happy and value their satisfaction.Looking forward to your next visit again Regards Patel

4/10 - 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathrooms havent been clean in Months! The ice machine was broke. Beds & pillows where worn out. Didnt redt well due to the filth of the restroom
2019년 12월에 1박 숙박함
답변 제공: Patel 님, 2019년 12월 30일
Thank you for feedback , we will make necessary changes to make your stay more comfortable during next visit Regards Patel

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disppointed
The rooms were not clean very well overall I guess I got what I paid for although it was still not up to par with health conditions the heater in one room I rented did not work and management offered a electric heater. I will not be staying here ever again the room should have been free no maids were available due to the holidayVery disappointing I hope I get a refund
2019년 12월에 1박 숙박함
답변 제공: Patel 님, 2019년 12월 29일
Dear Guest, Sorry to read the feedback about not happy staying at our property. You had 3 rooms reserved and but wanted to continue with reservation in one room. The onsite manager offered you to cancel the reservations without any penalty. Also, after checking in when you complained about heater, the onsite manager changed your reservation and moved you to different room. Sorry for inconvenience. To make up for your inconvenience, Please mention about this and we will offer you 50% discount on your room rent for 1st night for next stay .Looking forward to seeing you again .Thanks again ~ Regards Patel

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Patel 님, 2019년 10월 24일
thanks for excellent feedback and the time you took to share them with us. It is great to know that you have enjoyed your stay with us. These kind of feedback provide further encouragement within the team to ensure personal service and warm welcome for your next visit.. All the best and see you soon!

6/10 - 괜찮아요

실제 이용하신 고객

2019년 10월에 1박 숙박함
답변 제공: Patel 님, 2019년 10월 24일
Thank your for the feedback . Really appreciated .Looking forward to serve you again .Hope you have enjoyed the stay with us

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Patel 님, 2019년 10월 24일
Thank you for feedback , we will make necessary changes to make your stay more comfortable during next visit

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 3박 숙박함
답변 제공: PATEL 님, 2019년 10월 24일
Thanks for the excellent feedback .Glad you have liked our hotel and you have enjoyed staying with us . Looking forward for your next visit again

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
place was an older motel but was clean and comfortable.
2019년 9월에 3박 숙박함
답변 제공: PATEL 님, 2019년 10월 24일
thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.. All the best and see you soon!

2/10 - 너무 별로예요

Unhappy 님, Vancouver, Washington

별로예요: 청결 상태
It was close to where we needed to go, however, the room was not worth the price that was chatged per night, it was dirty. We will never stay there again, and will be staying somewhere else next year.
2019년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2019년 9월 19일
Although we are glad that our convenient location suited your travel needs, we are sorry if we failed you with the cleanliness concerns in your room. Rest assured, we will discuss your review with the appropriate department to ensure this oversight in housekeeping is rectified. Should you be back in our area, we hope to improve your perception by providing you the accommodations you expect and deserve.

2/10 - 너무 별로예요

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출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to switch rooms because bed was filthy: blood and hair on pillow case. Did not take a shower: stall was filthy and white towels were khaki.
2019년 9월에 1박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함
답변 제공: PATEL 님, 2019년 10월 24일
Thank you for the feedback ,Most welcome for your high rating and Glad that you have enjoyed staying at our motel .Looking forward to see you again at our Hotel

8/10 - 좋아요

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가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The owner was very kind and friendly. The room and bathroom could have been deep cleaned a bit more. There were new floors in our room which were beautiful. A good value for the price!
2019년 8월에 1박 숙박함

8/10 - 좋아요

Lucas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inexpensive and quiet
The staff is very friendly, the motel is an older one in the area so the amenities are antiquated, but was very quiet and comfortable
2019년 8월에 2박 숙박함

8/10 - 좋아요

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좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is a cheap motel, old structure. Staff was very helpful, good bargain.
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

Raven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay!
quiet, cozy, and the perfect spot!
2019년 8월에 1박 숙박함

4/10 - 별로예요

Ahmad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty sheets
Sheets were very dirty full of hair, they even smelled perfume. Who knows when was the last time they washed them. The floor bathroom was dirty. Front person was kind and offered to switch room but we left.
2019년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 8월 7일
Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards, and that we weren't able to host you. Our housekeeping team has been made aware of the oversight in cleanliness you experienced so we can improve in this manner and provide an even better service to future guests. Should you return to Hermiston, we hope for a chance to offer you the quality accommodations you deserve.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Towels need bleaching. Look like they were last used in a maintenance shop.
2019년 7월에 1박 숙박함

4/10 - 별로예요

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아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a broken sonk knob, big cracks around the door dirtu
2019년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 7월 30일
Thank you for taking the time to send us your feedback. It is unfortunate to hear that we were unable to provide the comfortable stay we strive to achieve. Please accept our apologies for the issues you had with some of our facilities. Rest assured that our team will work towards finding the room you stayed in and address your concerns promptly. We know we can do better, and we'd be glad to have the chance to show it off.

6/10 - 괜찮아요

Kelley

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nicest of the cheapest?
The room was mostly clean, except for the corners, But the bed was clean, if a bit hard. The faucet handle came off the sink when we used it, but it was still usable--just broken. The breakfast was sweet rolls and muffins--neither which I could eat because of Celiac. Most motels that don't offer a hot breakfast at least offer some hardboiled eggs or yougurts in the fridge. But not this one. Also, the guy at the desk told me there were no Denny's or places like that in Hermiston, so the best we could do for breakfast was McDonalds. Guess what? On the way out of town, we found the Denny's. But in all fairness, he did say he was new to town, so he probably didn't know.
2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Could been cheaper price for the quality of room.....
2019년 7월에 2박 숙박함