Dear Mary,Thank you for taking the time to share your feedback.We are glad that you found our room cleanliness to be satisfactory, as we strive to maintain high standards. However, we regret to hear about the issues with the lighting and shower in your room. Our building has been carefully refurbished, and we typically pride ourselves on the functionality and comfort of our amenities, including well-maintained bathroom facilities. The dripping noise you mentioned is certainly not up to our standards, and we will look into this matter promptly. Please rest assured that guest comfort and satisfaction are our top priorities and we take all feedback seriously as it helps us to further improve our services.We hope to see you in the future. Season's greetings,General ManagerHotel Vincci Porto 4*

Dear Mrs. Juana,First of all, we would like to thank you on behalf of the Hotel Vincci Porto for having chosen us to spend your stay in our hotel.We would also like to thank you for your comment. We will take your feedback very closely into account, as it will help us to improve each day, and adapt our facilities and services to the criteria and requirements of our guests.We hope to receive you again at our hotel, we remain at your disposal.Kind regards,Vincci Porto Team