야외 수영장, 10:00 ~ 22:00 오픈, 수영장 파라솔, 일광욕 의자

베스트 웨스턴 플러스 윌크스 바레 센터 시티 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 560개" "
평점 8 - 좋아요. 1001개 이용 후기 중 300개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 92개" "
평점 4 - 별로예요. 1001개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 20개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay there again
2024년 3월에 1박 숙박함
답변 제공: Deneen Dickens 님, 2024년 3월 23일
Thank you for your response. We look forward to seeing you again. Your positive feedback means alot.

10/10 - 훌륭해요

Delmar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Deneen Dickens 님, 2024년 3월 21일
Thank you for your feedback. We look forward to seeing you again soon.

10/10 - 훌륭해요

Janet

연인과의 여행
Very old decor, clean and comfy.
2024년 2월에 1박 숙박함
답변 제공: Deneen Dickens 님, 2024년 3월 21일
Thank you for your response. We look forward to seeing you again.

8/10 - 좋아요

Evans

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Deneen Dickens 님, 2024년 2월 29일
Thank you for your response. We look forward to having you stay with us again.

4/10 - 별로예요

Harold

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Shower faucet comes off, need a shoe horn to park and not enough spaces, only 1 elevator working and barely get luggage cart into it without having to lift it. Staff very friendly and accommodating.
2024년 1월에 1박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Harold, We apologize and will do our best to improve your experience the next time you visit with us. Thank you for your interest in our hotel and allowing us to make improvements.

10/10 - 훌륭해요

Raymond

Terrific staff person behind the checkin desk.
2024년 1월에 1박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We look forward to having you stay with us again.

10/10 - 훌륭해요

Corinne

2023년 12월에 3박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We look forward to seeing you again.

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Deneen Dickens 님, 2024년 2월 20일
Thank You Michael

8/10 - 좋아요

Emi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We look forward to seeing you on your next trip to our hotel.

8/10 - 좋아요

Nicholas

2024년 1월에 2박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We look forward to having you stay with us again.

8/10 - 좋아요

Denis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We look forward to seeing you again.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Efficient, super friendly and helpful staff. Great location for our needs. The parking was free. The room was very comfortable, excellent bed, water pressure, hot water. Mini frig and microwave in room. Yes, the hotel is older, but it was very clean. I'm picky, but I've got to say that there wasn't anything to pick about. Ok, the shower towels could have been bigger, but there were plenty in our room. It was quiet which was nicely odd because it was NYE and there was a big party downstairs. If you have the need to stay downtown, this is the place! We really enjoyed our stay.
2023년 12월에 1박 숙박함
답변 제공: Dee 님, 2024년 1월 31일
Thank you for your response. We enjoyed having you and look forward to seeing you again.

10/10 - 훌륭해요

Wei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 30일
Thank you for staying with us and taking the time to give a review. We are glad to see you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Tarin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 20일
We appreciate you staying with us and taking the time to give a review. We hope you will come back again.

2/10 - 너무 별로예요

Edward

2023년 12월에 1박 숙박함
답변 제공: Samantha 님, 2024년 1월 13일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Joelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay in awhile!
From start to finish the stay was amazing. We were met with warmth and friendliness when checking in. We were given suggestions for places to eat or visit during our stay. The check in process was quick and easy and parking was great. The breakfast was one of the best I've had and the workers were helpful and very friendly. Overall, I would definitely visit again!
2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 20일
Thank you for staying with us and taking the time to give such a kind review. We look forward to seeing you again.

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came for concert at Sun Arena. Good location, staff was great, rooms were clean & comfortable.
2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 20일
Thank you for staying with us while at a show at the Arena. We appreciate your business and hope you will come back again.

10/10 - 훌륭해요

William

2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 20일
Thank you for being our guest. We appreciate you taking the time to submit a review. We hope you will come back again.

10/10 - 훌륭해요

Adriana

2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 20일
Thank you for staying with us and taking the time to do a review. We hope to see you again.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to downtown
2023년 12월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 12월 5일
Thank you for being our guest and taking the time to give a review. We hope you will come back again.

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
Staff was pleasant and attentive, great place to stay for concert. Walked everywhere. The hotel itself very dated. Needs updating. Appreciate the parking lot . Have to say the dining room for breakfast was very uncomfortable the dated decor and seating arrangements were weird and not well lit. I rarely make these kind of reviews just think with updating can be a great place.
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 22일
Thank you for staying with us and taking the time to tell us about your experience. We are an older Hotel and are in the process of planning a renovation. We hope you will come back again.

10/10 - 훌륭해요

Stuart

가족 여행
좋아요: 편의 시설/서비스
Front desk was on point along with the gentleman handling the breakfast.
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 22일
Thank you for staying with us and speaking kindly of the staff. We hope you will come back again.

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that the hotel was a very short walking distance to the Kirby Center. The front staff couldn't have been more friendly or helpful.
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 22일
Thank you for staying with us while attending a show. We appreciate your business and hope to see you again.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't say so much about my experience except that everything was great and the staff was so pleasurable and nice. The rooms were so clean and the complimentary breakfast was delicious. I would definitely recommend the hotel to everyone.
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 22일
We appreciate you staying with us and taking the time to tell us what you thought. We are so happy to see you enjoyed your stay and hope you will come back again.

2/10 - 너무 별로예요

Jeff

2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 14일
Thank you for staying with us and taking the time to give a review. It seems you were not pleased with your stay. Unfortunately, you did not give any information on what went wrong with your stay. If you could please contact me directly at the Hotel to let me know, we want to make sure we correct whatever issue you had to ensure other guests do not encounter the same. I hope you will give us another chance and stay with us again.

8/10 - 좋아요

Lynda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs handicap accessible in bathroom. Difficulty getting in & out of tub to take shower
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 7일
Thank you for giving us your opinion about your stay. We do have handicap accessible rooms with stand up showers if that would be easier for your bathing. We appreciate your business and hope you will come back again.

10/10 - 훌륭해요

John 님, Roseland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and very clean.
2023년 11월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 11월 7일
Thank you for staying with us and giving such a kind review. We appreciate your feedback and hope you will come back again.

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited staff at front desk. At check-in I was told that there is no in-room service…that new towels, etc. are only available upon request by calling the front desk. Flashing sign was annoying even with dark curtains pulled. No indoor pull. Positive: complimentary/safe parking, above average complimentary breakfast buffet with friendly staff. Dated, yet adequate accommodations..great location in Wilkes Barre.
2023년 10월에 3박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 31일
Thank you for staying with us and giving your opinion on your stay. We do housekeeping service on multi night stays upon request. All amenities are available at the Front Desk after Housekeeping hours. I am sorry the flashing light disturbed your stay. We are happy to see you enjoyed your complimentary breakfast. I hope you will come back again if you are in our town of Wilkes Barre.

10/10 - 훌륭해요

Scott 님, East Stroudsburg

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. The hotel looks like it’s recently been renovated. Very convenient to entertain and dining.
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 31일
Thank you for staying with us and taking the time to give us such a kind review. We are actually in the process of starting some new renovations to the Hotel. We hope you will come back and stay with us again.

6/10 - 괜찮아요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Right across the street from the kirby. Hotel needs a remodel. Lots of broken stuff.
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 25일
Thank you for staying with us and taking the time to give a review. As we speak, we are in the process with our Design Team to do renovations which should be starting soon. We agree we are an older property, but we pride ourselves on Great Customer Service to make all of our guests feel at home. We hope you will stay with us again.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free breakfast is not good. Hot stuff cold. Cold stuff not cold. Packaged food only acceptable option.
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 25일
Thank you for staying with us and taking the time to do a review. I'm so sorry you did not enjoy your complimentary breakfast. I will speak to the chef as we always only get wonderful comments from the breakfast. We hope you will come back again.

2/10 - 너무 별로예요

Ricardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MI PEOR EXPERIENCIA EN ESTE HOTEL
La peor experiencia que he tenido en hoteles. Desde el COVID no ofrecen servicio de limpieza en las habitaciones, con lo que si tu estancia es larga no entran a limpiar en ningún momento ni a hacerte la cama. La nevera de la habitación la tuvimos que apagar era muy ruidosa. El desayuno pésimo, muy poca variedad de alimentos y malísimos. Pedimos leche caliente o que nos la calentaran y nos dijeron que solo había leche fría. El encargado de la sala del desayuno iba limpiando las bancadas con productos de limpieza en spray sin tener ningún cuidado a la hora de acercarse a los alimentos que no estaban tapados, como la mantequilla, el yogur……etc. Nuestra estancia en principio era de tres dias, solo aguantamos una noche y al día siguiente tuvimos que dejar el hotel. NO LO RECOMIENDO BAJO NINGÚN CONCEPTO.
2023년 10월에 3박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 17일
We are so sorry to see you did not enjoy your stay while at our Hotel. I have reached out to all staff concerned to ask what happened and why they were unable to help with your issues. We do stay over service when requested. Our housekeeping supervisor informed me that you were told we would clean your room but refused and wanted to leave anyway due to being unhappy with breakfast. As your milk should have been heated up in the breakfast area, Simone at our Front Desk offered to heat it up for you. We do have a wide variety of hot and cold items on the buffet, I am wondering what there could have been missing that we did not have since we only get wonderful remarks on how great the breakfast is. We are sorry you felt the need to leave early, and hope if you are ever in our area again, you will give us another chance.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 15일
Thank you so much for taking the time to do a review. We are pleased to see you enjoyed your stay. We hope you will come back again.

6/10 - 괜찮아요

Patrick

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was small , the beds were hard & not comfortable. The binder in room had a room service menu from the restaurant that closed in Dec. 2022, this was Oct. 2023. The closed restaurant still had sign on entrance road. There is no house keeping, just lay your towels outside room in morning & they will replace, sometimes.
2023년 10월에 4박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 14일
So sorry to see you did not enjoy your stay. Housekeeping service is provided to guests that request it for multiple night stays. The Restaurant you are speaking of closed the end of February of this year but we have kept the restaurant open and are still serving dinner. We hope you will consider staying with us again, and if so, just ask the Front Desk for service and we would be happy to provide it.

10/10 - 훌륭해요

stephan

가족 여행
좋아요: 숙박 시설 상태 및 시설
Nice for downtown area
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 11일
Thank you for your kind comment. We are pleased to see you enjoyed your stay and how you will come back again.

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can say absolutely nothing negative about this property. The staff was friendly, accomodating, knowledgeable, and eager to assist. Our room was spotless, dark, and comfortable. We walked to a Mexican restaurant and felt safe. Lovely park near the hotel. Chef Tony was a fantastic cook and the breakfast was excellent. Would stay again and highly recommend this hotel.
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 11일
We are so happy to see you enjoyed your stay. Thank you for your lovely comments. We look forward to seeing you again.

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility
2023년 10월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 11일
Thank you for staying with us and taking the time to give such a kind review. We hope you will come back again.

10/10 - 훌륭해요

Jeannette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 4일
Thank you for being our guest and taking the time to submit a review. We appreciate your business and are happy to see you enjoyed your stay. We hope you will come back again.

10/10 - 훌륭해요

Amanda

2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 4일
Thank you so much for staying with us and giving such a kind review. We hope you will come back again if you are in our area.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet and clean. The gentleman checking us in was so helpful, informative and friendly. Chef Tony at breakfast was great!! Very warm and inviting! At check out the woman was very upbeat and friendly. Most definitely will stay there again!!
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 28일
Thank you so much for staying with us and taking the time to do a review. We so appreciate all of your kind comments about the staff. We are truly blessed to have such wonderful people working with us. We look forward to seeing you again.

8/10 - 좋아요

shane

2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 10월 4일
Thank you for staying with us and taking the time to give a review. We appreciate your business and hope to see you again.

10/10 - 훌륭해요

Brandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located and affordable. The full hot breakfast exceeded expectations compared to other hotels in the same price range. Friendly staff, too. Would definitely stay here again next time I’m in town for a show at the Kirby Center!
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 28일
We are happy to see you enjoyed your stay with us while attending the Kirby Show. We look forward to seeing you again if you are visiting our town. Thank you for taking the time to give such a kind review.

8/10 - 좋아요

Kathleen

2023년 9월에 1박 숙박함
답변 제공: Pam palmer, General Manager 님, 2023년 10월 14일
Thank you for staying with us and taking the time to give a review. We hope to see you again.

6/10 - 괜찮아요

Cari

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 23일
Thank you for staying with us and doing a review. I see you gave us a 3 without any comments. Can you please let me know what went wrong with your stay so we can improve whatever we can to make sure everyone is happy with their stay.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 23일
Thank you so much for staying with us and taking the time to give such a great review. We hope you will come back again.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful staff and accommodations
We went to a concert at the Kirby center. It’s a very close walk. The hotel is older but well maintained. The staff was friendly and helpful. There is a restaurant on premise. Service and food were excellent. Close to king’s college and the public square.
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 20일
Thank you for staying with us while in Wilkes Barre. We are so happy to see you enjoyed your stay while you were here for the Concert. We hope to see you again.

8/10 - 좋아요

Tracy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 20일
Thank you for staying with us and completing a survey. We are happy to see you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

ANA M

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was so happy to find a hotel that was pet friendly and had an outside pool. The staff was great, happy, friendly and helpful. This will be my place every time I visit Wilkes-Barre.
2023년 9월에 2박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 20일
We are so pleased to see you enjoyed your stay and we were able to accommodate your fury companion. we look forward to seeing you again.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 20일
Thank you for staying with us and taking the time to give a review. We hope you will come back again.

10/10 - 훌륭해요

Cassidy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Pam Palmer, General Manager 님, 2023년 9월 3일
Thank you for being our guest. We are happy to see you enjoyed your stay. We hope you will come back again.