로비

엠버시 스위트 바이 힐튼 오클라호마 시티 윌 로저스 에어포트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 999개 이용 후기 중 571개" "
평점 8 - 좋아요. 999개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 85개" "
평점 4 - 별로예요. 999개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 39개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Nickolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: T 님, 2024년 4월 21일
Wow, thank you so much for the great review..

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: T 님, 2024년 4월 17일
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: T 님, 2024년 4월 17일
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 - 훌륭해요

Brittney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was absolutely amazing with helping me. I had physical disability and they all were very helpful with accommodating and helping me.
2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 10일
Wow, thank you so much for the 5 out of 5. We really appreciate it. We hope to see you back real soon.

6/10 - 괜찮아요

Megan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room I stayed in had a horrible noise from the HVAC system, took two days to finally have it fixed and I was never offered a discount due to the lack of sleep for three nights. It was so loud and disruptive I couldn’t sleep through the noises when the heat would come on. Disappointed I was not offered some compensation for the uncomfortable stay.
2024년 2월에 4박 숙박함
답변 제공: T 님, 2024년 4월 8일
I'm so sorry to hear about your recent stay at Embassy Suites. We strive to provide the best stay possible for our valued guest. It sounds like we may have dropped the ball. I would love to discuss this in detail with you so I will reach out today. Hope to speak to you soon.

10/10 - 훌륭해요

Amanda 님, Taloga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for airport usually. Early flight asked front desk to call cab… got a blank look. She told us to Uber or Lyft. Check in staff was more helpful.
2024년 4월에 1박 숙박함
답변 제공: T 님, 2024년 4월 4일
I'm so sorry to hear about your experience with the front desk. We strive to go above and beyond with our customer service, and it sounds like we may have dropped the ball. I will get with all front desk staff and implement some additional training for sure. I do apologize for any inconvenience this may have caused. We do truly hope you'll come stay with us again in the future and give us another chance to show you just how great our customer service is.

6/10 - 괜찮아요

Brianna

단체 여행
Great location to get around to different areas. The first time we stayed it was very clean and didn't have any noticeable concerns. We had check in their app and had the digital card. It made it very convenient. The second check in was the same, but the room we were assigned had dirty dishes outside of it and the key card didn't let us in. We were relicated to another room and had a much worse experience than the first check in experience. The room was clean minus dirty dishes outside the door again. There were alot of things that seemed to be a downgraded room. There were missing parts or damaged areas in the room and the tv was not the same as the prior room. The bed was also not comfortable and appeared to be a much worn out bed than prior. It was not worth the price that I paid for compared to the original stay.
2024년 3월에 1박 숙박함
답변 제공: Tee 님, 2024년 4월 2일
Thank you for taking a moment to share your experience about your recent stay at our hotel. As one of our guests we value your feedback. We continuously strive to provide comfortable and caring services; we want to ensure you have a rewarding stay. My apologies for the issues you had with your room and for the inconveniences you experienced during your stay. Your satisfaction is very important to us and my apologies once again for not making this right during your stay. If you would like to discuss your stay in more detail, just let me know the best way to contact you. Thank you again for your feedback and we hope you will consider staying with us again the next time you are in the area. Safe travels

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 편의 시설/서비스
The staff was amazing. Rooms very clean
2024년 3월에 2박 숙박함
답변 제공: T 님, 2024년 4월 2일
WOW, thank you so much for the 5 stars. We hope to see you back real soon.

10/10 - 훌륭해요

Alyssa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable
2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 2일
Wow, thank you so much for the 5 stars. We really appreciate it. Come back and see us soon.

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad experience,
2024년 3월에 2박 숙박함
답변 제공: Tee 님, 2024년 4월 2일
Thank you for staying with us and I apologize that you did not enjoy your stay. We strive to make your stay perfect each and every time. My apologies again for your experience no being the best it could be, we hope you will give us another opportunity the next time you are in the area.

4/10 - 별로예요

Clinton

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
This was a very nice hotel as far as cleanliness and appearance. However the two issues we had were the rooms were terribly hot during the night with the set as low as it would go. The second was with the “buffet” breakfast. Certain staff members were very rude about where to go and how it worked. We have never been to a buffet where you just got to pick and they got it for you. There was so many people at breakfast that by the time you make your plates for the whole family and wait in line multiple times we barely got to eat before they closed everything off. We will not be back due to the lack of AC alone.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Clinton,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our clean accommodations, we are sorry you had concerns with the air conditioning, staff, and breakfast. Your comments are important to us and will be reviewed with the team to ensure we are always offering our best. We hope you'll reconsider and give us another opportunity to impress you with our improvements.

6/10 - 괜찮아요

Cintia

2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 21일
Thank you for the review. We hope to see you back soon.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 2일
Thank you so much for the 5 stars. We love it. We hope to see you back real soon.

10/10 - 훌륭해요

Michael

2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 21일
Wow, thank you so much for the great review.

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Overall the hotel was pretty outdated but we happy hour and breakfast in the morning we're awesome.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Kelly,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and wonderful happy hour, we are sorry you had concerns with the accommodations. Your comments are important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.

10/10 - 훌륭해요

Paul 님, Faribault

2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 17일
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

8/10 - 좋아요

tree

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Our room had broken pieces on the shower and lots of water damage on the ceiling.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Tree,Thank you for choosing to stay with us at Embassy Suites by Hilton Oklahoma City Will Rogers Airport for your recent getaway. We are sorry to hear that the bathroom in your room was not as expected. Please know our friendly staff is always available to assist you during your stay to ensure that you have the experience you expected. It is our hope that you will consider staying with us again in the future.

8/10 - 좋아요

Constance

Not within walking distance of shops or restaurants
2024년 3월에 3박 숙박함
답변 제공: T 님, 2024년 3월 13일
Thank you so much for the great review. I do apologize we don't have much in walking distance. The city just launched a beautification project for Meridian Ave. We are super excited to see the changes coming up. We hope to see you soon at The Embassy Suites. Have a wonderful day.

10/10 - 훌륭해요

Deneise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love love loved it all
2024년 3월에 1박 숙박함
답변 제공: t 님, 2024년 3월 11일
Thank you for the terrific comments and we hope you hurry back for another great stay and delicious breakfast. Safe travels.

10/10 - 훌륭해요

Brittany

2024년 3월에 1박 숙박함
답변 제공: T 님, 2024년 4월 2일
Wow, thank you so much for the 5 stars. We really appreciate it so much. Please come back and see us real soon.

8/10 - 좋아요

Sabrina

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: T 님, 2024년 3월 11일
Thank you for the 4 out of 5 rating. We really appreciate your business and can't wait to see you again soon at the Embassy Suites.

4/10 - 별로예요

Josie

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was dirty and the ceiling looks like it may fall in
2024년 2월에 1박 숙박함
답변 제공: Tee 님, 2024년 2월 20일
We appreciate your feedback and want to apologize for your stay being less than excellent. We will share your comments with our team, thank you for helping us make improvements. We hope you give us another chance to show you better experience. Safe travels.

8/10 - 좋아요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 2월에 1박 숙박함
답변 제공: Tee 님, 2024년 2월 12일
Thank you for taking the time to let us know how we are doing; hope you hurry back for another great stay. Safe travels.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 1월에 3박 숙박함
답변 제공: Tee 님, 2024년 1월 30일
Thank you for the terrific 5, hurry back for another great stay and safe travels.

8/10 - 좋아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My stay was enjoyable
2024년 1월에 2박 숙박함
답변 제공: Tee 님, 2024년 1월 23일
Thank you for staying with us and we hope you enjoyed your stay with us. Hurry back and safe travels.

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 23일
Thank you for the terrific 10's, hurry back for another great stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I Loved the Overall feel. The Rooms were very comfortable. The Breakfast was amazing. All the staff were very friendly. I didn’t like the tub. It obviously had some type of mat prior and looked stained. Around the faucet in suite area, water handles , around base appeared uncleaned, at least one of the faucets, for quite some time. Overall would definitely stay here again
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear John,It was a pleasure hosting you at Embassy Suites by Hilton Oklahoma City Will Rogers Airport! We're glad our comfortable rooms, tasty breakfast, and friendly staff impressed you. However, we apologize for any issues with the tub, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The dirtiest hotel I have been at in a long time.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear David,Thank you for sharing your feedback. We're genuinely concerned to hear that we did not meet cleanliness standards during your stay. Your comments are valued, and we will address your concerns to ensure our facilities are maintained to our high standards. We appreciate your input and hope to have another opportunity to demonstrate our commitment to cleanliness and guest satisfaction.

4/10 - 별로예요

Patrick

2024년 1월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 23일
Thank you for taking the time to let us know how we are doing, if you have a moment to tell us more about your stay we love to hear more. Safe travels and we hope to see you again next time.

2/10 - 너무 별로예요

Donna

2024년 1월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 23일
We appreciate your feedback and if you have a moment to share your experience with us, we would like the opportunity to hear more. Could you please contact us with more details, we hope you will give us a chance to show you a great stay.

10/10 - 훌륭해요

Simona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 1월에 3박 숙박함
답변 제공: Tee 님, 2024년 1월 16일
Thank you for the 5 rating, hurry back.

2/10 - 너무 별로예요

Donna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay
Weather bad and the hotel had the heat on and could not adjust. The temp was well over 85 degrees. The desk said they turn off the air because it was cold out. Breakfast was the worst I had ever had.
2024년 1월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 16일
We appreciate your feedback and thanks for bringing these issues to our attention and we apologize for the inconvenience and unpleasant experience. We hope you will give another opportunity the next time you are in the area to show you this not typical and again our apologies, safe travels.

10/10 - 훌륭해요

Valerie

2024년 1월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 16일
Thank you for the terrific 5. Safe travels and hurry back

10/10 - 훌륭해요

Maryann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except for the breakfast. Breakfast needs more selection and flavor on the hot items were not appetizing. It didn’t taste great.
2023년 12월에 3박 숙박함
답변 제공: Tee 님, 2024년 1월 12일
Thank you so much for taking the time to let us know how we are doing. We do apologize that breakfast was a not to your liking. We will share your comments with our team, as we are always looking for ways to make your next even better. Thank you again and we look forward to you staying with us again.

10/10 - 훌륭해요

TOMMY AIJIE DA SILVA

2024년 1월에 2박 숙박함
답변 제공: Tee 님, 2024년 1월 29일
Thank you for the terrific 5, hurry back for another great stay and safe travels.

10/10 - 훌륭해요

Hillary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Thank you for the wonderful 5 and hurry back for another great stay.

10/10 - 훌륭해요

Heather

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're wanting a location that is convenient to OKC fairgrounds & OKC stockyards this is the place to be. Hotel & rooms are clean. The breakfast is the best! Staff was always friendly & courteous. Close to many dining options
2023년 12월에 7박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Hurry back for another great stay and thank you for the terrific comments about our amazing team. Safe travels.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Breakfast was good
2023년 12월에 2박 숙박함
답변 제공: Tee 님, 2024년 1월 31일
Thank you for staying with us and the terrific review, safe travels.

10/10 - 훌륭해요

Angelo 님, Nampa

2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 18일
Thank you for the 5 and we hope to see you again real soon, safe travels.

4/10 - 별로예요

Samantha

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A little warm for comfort.
The public areas of the hotel are beautiful. But the rooms themselves are in need of repair and updating. Unfortunately we had to manually flush the toilet. It worked once but after that it didn’t. The room temperature was stuck at 73 degrees and could not be lowered so it was uncomfortable to sleep in. We were only there to rest up before our morning flight so we delt with what we had for the 7 hours of sleep.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Samantha,Thank you for the honest feedback on your stay with us. We were saddened to hear that the temperature of your room was stuck at 73 degrees and that your toilet wouldn't flush. We will have maintenance look into fixing both of those for you. We are looking forward to your next trip to Oklahoma, and hopefully, we can make your next stay more comfortable!

10/10 - 훌륭해요

Mayra

2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 16일
Thank you for letting us know how we are doing, hurry back.

4/10 - 별로예요

KELLY

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Adults and kids kept me up running the halls and being loud until 2am. The ice machine on my floor was broken. The door on the fridge in the room was broken
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Kelly,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Guests are encouraged to notify us of any issues they encounter so we may assist them, and we apologize if we were unaware of the noise that disturbed you and the broken door on your refrigerator. Given another opportunity, we hope we can host you for the visit you expected.

8/10 - 좋아요

Anna 님, Parks

2023년 12월에 3박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Thank you for staying with us and we hope you hurry back, safe travels.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Temperatures in the 30s cold rooms
Our room was very cold and the heater would not work we had to change rooms three times the first one we had the toilet was leaking and it was cold the second one the heater wouldn't work the third one the heater would work but the bathroom was very small and it look like it maybe it hadn't been cleaned too good and there was no extra roll of toilet paper in there and the roll that was on the roller was already over Halfway Gone and we wanted to get an extended stay and they not extended stay but a late wake up but they would only give us an hour after all the things we had been through moving three times and all of that we think we should have got extended for at least a couple of hours
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
We're saddened to hear about your experience. Please accept our apologies for any difficulty finding a suitable room. In particular, we apologize for any concerns about the bathrooms and heat. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations.

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Thank you for the terrific 10 and we can't wait to see you next time, safe travels.

6/10 - 괜찮아요

Jason 님, Aubrey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Thank you for taking the time to let us know how we are doing. Safe travels and we hope to see you again the next time you are in our area.

10/10 - 훌륭해요

Jamal

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and welcoming staff. Good breakfast and great amenities.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Jamal,Thank you for your glowing review! We're thrilled you found our staff friendly and our breakfast enjoyable. We strive to create a comfortable and satisfying experience for each guest, and your kind words confirm our success. We hope to welcome you back again to Embassy Suites by Hilton Oklahoma City Will Rogers Airport.

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2024년 1월 11일
Thank you for staying with us and we hope to see you again real soon. Safe travels

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a double bed and when I walked in it was a double bed suite, it looked like every room had a very similar layout. There's a "living room" with a couch, chair, tv, sink and fridge with a door that separated the bedroom and bathroom. Which made it nice so you could close the door to ensure no noise from the hallway or exterior disturbed you while you were sleeping. The next thing I liked was a made to order breakfast bar in the morning, wow, that was awesome, fresh made to order eggs from real eggs not a powder. Or those premade omelettes that are microwaved and put in a heated pan, fresh bacon, sausage and biscuits. Then there's pancakes, waffles, cereal, fresh fruit, and various breads. There's juice, soda pop and coffee to wash it all down. I stay in OKC quite a bit and stay in this area because family lives near by, I will not choose another hotel anymore, I've stayed at 6 or 7 other properties, I found the last hotel I'll need. I did not try the exercise room or swimming pool due to time constraints.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Aaron,Thank you for being our guest at Embassy Suites by Hilton Oklahoma City Will Rogers Airport and for taking the time to share such a wonderful review. There's no greater compliment than knowing we are now your "go-to" hotel when visiting your family. All of your kind comments are truly appreciated, and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Tee 님, 2023년 12월 11일
Hurry back for another great stay and safe travels.