We booked this hotel to be close to family over Christmas, so we didn't use all the facilities provided. It was clean and had everything we needed. The bed was firm but a little hard. A layer of 'egg carton' foam would correct that nicely, and pillows that were a little fluffier would be our only suggestions.
The people we dealt with were flexible, friendly and courteous and accommodated our request for a second key and parking space.
We would stay here again.