1 Bedroom Deluxe | Living area | Flat-screen TV

Reviews of Breakfree Cosmopolitan

3 out of 5
Breakfree Cosmopolitan
3142 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

8.0

Very Good

Rating 10 - Excellent. 62 out of 199 reviews" "
Rating 8 - Good. 89 out of 199 reviews" "
Rating 6 - Okay. 35 out of 199 reviews" "
Rating 4 - Poor. 10 out of 199 reviews" "
Rating 2 - Terrible. 3 out of 199 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Fiona

Traveled with family
Liked: Property conditions & facilities
Empty beer cans rolling around all night in an area fenced off from our balcony kept us awake all night. Obviously the cleaners are not looking at the surrounding areas.
Stayed 2 nights in Mar 2024

6/10 Okay

Mitchell

Traveled with partner
Disliked: Property conditions & facilities
Good budget accommodation in the centre of Surfers Paradise. Noise can be an issue if located on a lower floor like I was. You're also surrounded by construction that starts early in the morning 6-7am and a slingshot ride that operates late into the night. But sometimes thats a realistic sacrifice for the convenience of having the tram stop right out front and being so close to Cavill Ave. My particular room also had loud plumbing and was right next to the garbage shoot. Wouldn't recommend to light sleepers.
Stayed 8 nights in Feb 2024

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Excellent choice for centre of Surfers
Spacious deluxe 1 bedroom apartment in the centre of Surfers. Old but in good condition and clean. Lovely views of city and sea. Convenient and easy basement parking. Centre of Surfers means rather noisy at night, but closing the balcony doors solves this if a bother. Good desk staff but limited hours. Overall excellent value for money when under $150 / night.
Stayed 7 nights in Dec 2023

6/10 Okay

Kate

Traveled with partner
Liked: Amenities
The property was good for the price. However, the couch was falling apart leaving leather debris all over the floor. The dryer needed clearer instructions and the pole holding the kitchen countertop was broken and wasn’t touching the ground. Yet the rooms were clean and the view was good for the location. The amenities were clean and useable. Overall, not bad.
Stayed 6 nights in Nov 2023

10/10 Excellent

Y M

Stayed 5 nights in Oct 2023

4/10 Poor

Jen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Garry

Stayed 4 nights in Aug 2023

8/10 Good

Robert

Stayed 7 nights in Aug 2023

8/10 Good

Matthee

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

VIC

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 6 nights in Aug 2023

8/10 Good

Gavin

Traveled with partner
The hotel was in a great location, close to the centre of Surfers and also trams. We had a great vie from our room. It is not a new building and that is evident in the rooms but did not impact our stay. The only real downside is the pillows were like bricks.
Stayed 3 nights in Jul 2023

8/10 Good

Celeste

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

myles

Stayed 9 nights in Jun 2023

10/10 Excellent

Bruce

Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in May 2023

8/10 Good

Jade Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great! The only negative was there was no wifi.

6/10 Okay

Carolyn Lorraine

Traveled with partner
Liked: Amenities
Very noisy on a weekend with night life going to about 2am
Stayed 5 nights in Apr 2023

8/10 Good

Joanne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and views. Comfortable beds, but furniture and rooms do need a little freshen up. Staff were friendly and amenities good. Would go back again
Stayed 3 nights in Jan 2023
Response from Kylie on Jan 27, 2023
Dear Joanne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us. I can confirm that we are currently in the process of freshening up the rooms & hope that this is completed before you return next.We look forward to welcoming you back in the future.Kind RegardsKylie Batt

4/10 Poor

Michael

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Miodrag

Liked: Cleanliness
Stayed 3 nights in Oct 2022

6/10 Okay

JOHN

Great holiday in Surfers.
An older building and I would guess the apartments are individually owned so lucky dip on the condition. Hotel is well located and we had a view to die for. Great reception staff but rooms only serviced once in 12 days. Our room was getting tired with dirty carpet and not overly clean . The washing machine , dryer fridge etc very good. Bit of night club noise at night, but overall we got it for a cheap price so was great value.
Visitors
Views
Stayed 12 nights in Jul 2022

8/10 Good

Chris

Traveled with group
Liked: Amenities
The reception staff were brilliant particularly Kylie. There was a mistake in the booking (caused by my misunderstanding) and she fixed it up perfectly. Highly efficient, friendly and genuinely helpful.
Stayed 6 nights in Jul 2022
Response from Kylie on Aug 6, 2022
Dear Chris, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Kylie

8/10 Good

craig

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to transport and places I wanted to go.
Stayed 7 nights in Jul 2022
Response from Kylie on Jul 29, 2022
Hi Craig, Thank you for your review. We are so pleased to hear that you enjoyed your stay & our central location. We hope you had a safe journey home & we look forward to welcoming you back in the near future. Kind Regards Kylie

2/10 Terrible

Jaimin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location Location Location and thats where the positives end. Unfortunately, the experience was very disappointing as most of the amenities in the room were faulty and issues related to cleanliness like bed sheets were stained. Aiva at reception was extremely rude throughout multiple conversations during the day and only after we demanded refund, a new room was allocated for the night. That was 6pm on the day before our checkout but they had already lost what could have been a happy customer. Hate to do this to a business but am never returning to this place again or would ever recommend anyone as we did not feel we were treated well.
Stayed 4 nights in Jun 2022
Response from Kylie on Aug 6, 2022
Dear Jaimin, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Kylie

8/10 Good

Regan, PARKHURST

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location. Walking distance to Cavill Ave and tram. Great ammenities. Room was not very clean with rubbish and food under the beds. Could do with a deep clean before next visitors. Despite this I would stay again.
Stayed 5 nights in May 2022
Response from Kylie on May 19, 2022
Good Afternoon, Thank you for your feedback. I am pleased to hear that you enjoyed your stay & our central location. I am sorry to hear of these housekeeping issues. Please rest assured that I will address these with my team to prevent future reoccurrence. We hope you had a lovely journey back home & we look forward to welcoming you back next time. Kind Regards

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness
Apartment was spacious and very clean. Staff helpful & polite. In the heart of surfers, close to everything. Will be staying again.
Stayed 4 nights in Apr 2022
Response from Kylie on May 1, 2022
Hi Alan, Thank you for your lovely review. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards Kylie

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 7 nights in Apr 2022
Response from Kylie on Apr 28, 2022
Good Morning, Thank you for your review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness
Central location but be mindful of the late night clubbing noise. Staff were very friendly and helpful. Pool and spa were good but overall the property is dated.
Stayed 7 nights in Apr 2022
Response from Kylie on Apr 28, 2022
Hi Jeremy, Thank you for your lovely review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

8/10 Good

Robyn

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022
Response from Kylie on Apr 15, 2022
Hi Robyn, Thank you for your 8/10 rating. We hope that you enjoyed your stay & we look forward to welcoming you back in the near future. Kind Regards

6/10 Okay

Charmaine

Liked: Room comfort
Stayed 6 nights in Jan 2022

10/10 Excellent

nick

Stayed 5 nights in Dec 2021

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For a hotel.located in the heart of Surfers Paradise the room was quiet when the external doors were shut.
Stayed 3 nights in Sep 2021

8/10 Good

Ange, Forest Lake

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location right in the heart of Surfers (Cavill Ave) everything at your doorstep! Apartment was great, right size, great spacious balcony, had everything we needed! Only complaint would be the couches are outdated, they peeled all weekend making a horrid mess everyday all through the apartment but other than that we had a GREAT STAY AND WOULD STAY AGAIN!
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Close to everything. Value for money. If you are upto level 7or8 then you may find it little noisy. Otherwise it is great accomodation.
Stayed 5 nights in Jul 2021
Response from Timur Mertalioglu, General Manager on Jul 20, 2021
Dear Guest, We are pleased to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards,

10/10 Excellent

ashley

Liked: Cleanliness, room comfort
Centre of surfers
Great location in centre of Surfers. Opposite Cavill av. 😀
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2021
Response from Timur Mertalioglu, General Manager on Jul 20, 2021
Dear Guest, Thank you for choosing to stay at Breakfree Cosmopolitan Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Timur M. General Manager on Apr 20, 2021
Dear Guest, Thank you for choosing to stay at Breakfree Cosmopolitan Hotel. We look forward to welcoming you back. Kind Regards,

10/10 Excellent

Ricky

Liked: Cleanliness, room comfort
Nice property
The units were nice and clean staff were helpful close to shops and beach and very close to trams and resturants would definitely stay again
Stayed 7 nights in Mar 2021
Response from Kylie on Apr 2, 2021
Good Afternoon Ricky, Thank you for your feedback. We are so pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

4/10 Poor

Verified traveler

Disliked: Cleanliness
Situated right in the centre! Old property! Average outlook. My basic was overflowing. I had booked a superior deluxe 1 bedroom which had no feels of deluxe! Lol. Could not sleep at night because people on street scream till 2am over weekend. Beach was hardly visible from 7th floor. Would NOT recommend this property for people who need luxury!
Stayed 3 nights in Feb 2021
Response from Timur Mertalioglu - General Manager on Mar 3, 2021
Dear Guest, Thank you for taking the time to share your comments with us. We would like to take this opportunity to remind that we offer rooms as deluxe category not superior deluxe, also we don't sell sea view category rooms, however due to our fortunate location Eastern part of the building has Ocean Views and higher floors may have better views. At the price point, a lot of our guests would agree that they are receiving prime product. We apologise if we have not met your expectations. Kind regards, Timur Mertalioglu General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very centrally located and close to some nice eateries. Reception staff are friendly and helpful, check in is a little protracted due to COVID but it’s understandable. The room was well appointed with decent sized balcony and some sea views. Can be a little bit noisy due to close proximity to a night club but not overly so.
Stayed 7 nights in Feb 2021
Response from Kylie on Feb 12, 2021
Good Afternoon, Thank you for your 5 Star Review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the near future. Kind Regards Kylie

8/10 Good

Sarah, Melbourne

Liked: Cleanliness, amenities
Great central location to Cavil Ave. Room was nice & clean. Only let down was the noice. We were on the 8th floor and it sounded like the noice was right out the front of the window. We could definitely tell there was no double glazing on the windows. Otherwise no other issues.
Stayed 3 nights in Jan 2021
Response from Timur Mertalioglu General Manager on Feb 15, 2021
Dear Sarah, Thank you for sharing your feedback. We are pleased to read that you were happy with the room and with our hotel in general. Windows issue is being resolved very soon and we are replacing the windows partially in March and hopefully throughout the year all windows will be replaced. Thank you again for choosing to stay with us and we look forward to welcoming you back in the near future. Kind Regards, Timur Mertalioglu General Manager

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The air conditioning unit was not clean and a little concerning.
Stayed 3 nights in Jan 2021
Response from General Manager on Jan 15, 2021
Dear Guest, Thank you for your feedback. We will immediately address your concern with our Housekeeping team. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel in the near future. Kind Regards, Timur Mertalioglu General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location but that comes with some street noise throughout the night and early hours with can be annoying. Other than that I couldn’t complain about a single thing!!
Stayed 5 nights in Dec 2020
Response from Timur Mertalioglu General Manager on Jan 7, 2021
Dear Guest, Thank you for sharing your experience with us and appreciate for your honest review. We are pleased to read that you had a great stay and enjoyed all our hotel facilities and we both understand the street noise is sometimes unavoidable, especially on the weekends. We thank you for choosing to stay at Breakfree Cosmopolitan hotel and we look forward to welcoming you back in the near future. Kind Regards, Timur Mertalioglu General Manager

8/10 Good

Stuart, Brisbane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Deluxe Apt RM 223 was refurbished, modern fittings and excellent value. Staff were very nice and friendly. The worn dilapidated sofa that was flaking PU leather everywhere was the only negative aspect of the apartment. Highly recommend this hotel and prime location. We stayed a week and loved it.
Stayed 7 nights in Dec 2020
Response from Kylie on Dec 15, 2020
Good Afternoon Stuart, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. I sincerely apologise for the inconvenience. We will look into replacing the couch as soon as possible. We look forward to welcoming you back in the future. Kind Regards Kylie Batt

8/10 Good

Leigh, Gold Coast

Liked: Cleanliness, amenities, property conditions & facilities
Great location, perfect for a great priced getaway in the middle of town.
Stayed 3 nights in Sep 2020
Response from Kylie Batt on Sep 28, 2020
Thank you for your review. We are so pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the near future.

8/10 Good

BIGFELLA, BUNDY

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Light Rail but sadly Surfers is at the moment very dead due to Qld Gov border closed and many shops shut hope it picks up soon for all there .
Stayed 11 nights in Aug 2020
Response from Katrina on Sep 16, 2020
Hi BIGFELLA We are lucky to be in the heart of Surfers Paradise so close to everything. It is sad to see Surfers so quiet at the moment, but we are optimistic things should pick up soon. Regards Katrina General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020

10/10 Excellent

Arnel, Adelaide

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
It was nice stay at the cosmopolitan apartment, close to everything you need, shopping, restaurant, clubs & trams, definitely refer to lots of my friends here in Adelaide and also have friendly staff specially the receptionist name Miss Katrina, we look forward to seeing you soon👏👏👏
Stayed 7 nights in Aug 2020
Response from Katirna on Sep 8, 2020
Hi Arnel Thank you for your kind words, we are definitely lucky to be so central to everything including our beautiful beaches. We look forward to welcoming you on your return to the Gold Coast. Kind Regards Miss Katrina

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very handy to everything and also great to have parking available
Stayed 2 nights in Feb 2020
Response from Katrina Brown on Feb 26, 2020
Hi Sandra Thank you for your review, we are very lucky at Cosmopolitan being so central and close to everything. We look forward to welcoming you again.

6/10 Okay

Grace

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019