안뜰

호텔 새들백 로스앤젤레스 - 노워크 여행 후기

3 out of 5
호텔 새들백 로스앤젤레스 - 노워크
12500 Firestone Blvd, Norwalk, CA

이용 후기

6.8
평점 10 - 훌륭해요. 1008개 이용 후기 중 301개" "
평점 8 - 좋아요. 1008개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 162개" "
평점 4 - 별로예요. 1008개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 173개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Management 님, 2020년 1월 25일
Thank you staying with us and for taking the time to rate your stay. We are please to have met your expectations and look forward towards your next stay with us.

10/10 - 훌륭해요

matthew 님, Long Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good ice machine. Refrigerator with small freezer and microwave in room. Heater worked fine. Sparse bedding and carpet, but pleasant outdoor sitting area on grass. No food on site, except robust vending machines. No real area to walk to except Arco across the street, probably 15 min. Walk each way.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for taking the time to share your expereicens at the hotel. You may also find other shops and restuarants in close proximety to the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

8/10 - 좋아요

Alfredo 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Good for the price
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

10/10 - 훌륭해요

Karla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed there one night. Receptionist was nice, room was clean, and it had what we needed. Bed, tv, and bathroom. It was convenient.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 - 훌륭해요

C

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are the bomb
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 17일
Thank you for taking the time to share your experiences during your stay. We are please to have met your expectations and our staff were exceptional. We look forward towards your next stay with us.

8/10 - 좋아요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 - 훌륭해요

Gloria M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has a great location the only thing is they need to change the matt
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Thnak you for taking the time ot share your expereinces during your recent stay with us. We are pleased to hear that you enjoyed your stay with us and we are idenifying those changes required/. We look forward towards your next stay with us.

10/10 - 훌륭해요

Scott

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

2/10 - 너무 별로예요

TYSON

2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Thank you for taking the time to share your experiences during your stay with us. We are sorry that we were unable to meet your expectations and have addressed your concerns with our staff.

4/10 - 별로예요

Mohammad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No hot water and they use air mattress
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 19일
Thank you for taking the time to share your experiences during your recent stay with us. We are sorry that we were unable to meet all your expectations and have addressed your concerns with the staff.

6/10 - 괜찮아요

Caroline 님, Phoenix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met most of your expectaitons and look forward towards your return.

2/10 - 너무 별로예요

Sebastian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Durty rooms p, dirty towels, with roaches and horrible smell.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

2/10 - 너무 별로예요

Jacqueline

가족 여행
Bad service the rooms are not clean
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

8/10 - 좋아요

Albert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice hotel, a little aged. It was nice in my room, kind of like staying at my grandparents place. Very thin walls, you can here everything from outside like it was right in your room. That was the only issue I had, the room was very well insulated to block any noise from people walking by or the noise from next door neighbors or the walkway upstairs and the people upstairs. This hotel needs serious insulation upgrade to block out noise. But when it was quite, it was very comfortable. I definitely got what I paid for. And I did like the late check out time, you didn't have to wake up early to rush out. I just wish I could of slept in to enjoy the noon check out, but you wake up with everyone else being up and out early with all their noise. Friendly staff at the front desk.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 7일
Thank you for taking the time to share your expereices at the hotel. We are please to have met your expectaitons and have addressed your installation concerns with ownership.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 21일
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your return.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice as always
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
Thank you for taking the time to share your experiences during your return stay with us. We are pleased to have met your expectations and look forward towards your return.

4/10 - 별로예요

ANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Era solo una noche para descansar y la verdad es un hotel ya viejo. Aunque limpio. Pero colchones viejos. Y en el anuncio no dicen que cobraran deposito.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 27일
Gracias por tomarse el tiempo de compartir sus experiencias en el hotel. Lamentamos no haber podido cumplir con todas sus expectativas y las hemos abordado con nuestro personal. Sin embargo, los depósitos han sido un requisito al realizar una reserva en la plataforma de Expedia.

10/10 - 훌륭해요

Gerardo

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 - 좋아요

Elaine

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 22일
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 - 너무 별로예요

Will

별로예요: 청결 상태, 직원 및 서비스
This place is not what it is made out to be. If you like something cheap, dirty, smelly, and looks like dungeon, then this is the place for you! You get what you pay for, and believe me, it’s not good.
2023년 12월에 4박 숙박함
답변 제공: Management 님, 2023년 12월 27일
Thank you for taking the time to share your your expereinces. We are sorry that we were unable to meet your expectations.. However, no mention of your experinece was brought to the attention of the hotel during your stay and upon check out?

10/10 - 훌륭해요

Anthony

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the place
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 - 훌륭해요

Angelina

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 - 좋아요

Angelica

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 3일
Thank you for taking the time to rate your experience during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 - 너무 별로예요

Melvin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The girl at the desk when we checked out was rude and the rooms had roaches
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 12일
Thank you for taking the time to share your experiences at your last visit. We are sorry that we were unable to meet all your expectations. We had our pest control inspector check these rooms and they were unable to identify any insects. We have also addressed your concerns with our staff.

4/10 - 별로예요

Egmidio

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 7일
Thank you for taking the tme rate your stay at the hotel. We are sorry that we were unable to meet ALL your expecations and have addressed your concerns with the staff.

4/10 - 별로예요

Thomas

별로예요: 청결 상태
The carpet couldn’t have been vacuumed in months, the bottoms of my feet kept getting blackened with dirt just from walking around the room no matter how many times i rinsed them off.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Thank you for taking the time to share your expereicens at the hotel. We are sorry that we were unable to meet all of your your expectations during your stay with us. We have addressed your concerns with our housekeeping staff.

4/10 - 별로예요

Barbara

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 22일
Thank you for taking the time to rate your experiences during your stay with us. We are sorry that we were unable to meet all your expectations and have addressd your concerns with our staff.

8/10 - 좋아요

Veronica

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 27일
Thank you for taking the time to rate your expereicen. We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 - 좋아요

Michael

연인과의 여행, 출장 여행
just ok, for a single night stay.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 20일
Thank you for taking the time to share your experiences during your recent stay with us. WE are pleased to have met your expectations.

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

4/10 - 별로예요

Thomas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Staff was nice, but beds tore up, slept on springs. The cleaning ladies need to learn how to clean bathrooms. Toilet was dirty
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 20일
Thank you for taking the time to rate your experiences during your recent stay with us. We sorry that we were unable to meet all your expectations during your stay and have addressed your concerns with our staff.

10/10 - 훌륭해요

Hortensia

가족 여행
좋아요: 편의 시설/서비스
Liked the patio and swimming pool area also the event center was very nice.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 20일
Thank you for taking the time to share your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 - 좋아요

Aaron

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 10일
Thank yo for taking the time to rate your experiences during you stay. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 - 너무 별로예요

Ana

별로예요: 직원 및 서비스
I reserved through Expedia and I entered the wrong date. I needed a reservation for Nov 25th. I immediately tried to correct and it was impossible. I was charged for a day that I did not stay at this hotel, nevertheless I am not happy. I will be deleting my Expedia app and will never make reservations through them. I am still without a reservation for November 25th
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 16일
Dear Ms. Zabala, we are sorry that you had a poor experience with EXPEDIA's reservation cancellation procedures. At the property level , we follow the guidelines and procedures provided by Expedia. Please contact Expedia and have them call us and we will try to assist in amending your concerns and changes with Expedia.

6/10 - 괜찮아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met most of your expectations and have addressed your concerns to our staff.

10/10 - 훌륭해요

orfilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations we look forward towards your next visit with us.

8/10 - 좋아요

luz

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A go to property
The carpet could use a shampooing. Other than that the property is maintained with quality.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met your expectations and have addressed your cocnerns with our staff. We look forward towards your next visit with us.

6/10 - 괜찮아요

Ramiro

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Small tv and no refrigerator door is old with old chain lock rooms need to be remodeled
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met most of your expectations and have addressed your concerns with our TEAM. We look forward towards your next visit with us.

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and walkable everything is near
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

2/10 - 너무 별로예요

Bibiana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Management 님, 2023년 11월 1일
Thank you for taking the time to rate your expereince at the hotel. We are sorry that we were unable to meet ALL your expectations during your stay. However, no concerns were brought to our attention during the 4 days you stayed with us, not even upon checking out of the hotel? Your only request was to have a pool facing room in which we accommodated you and moved you to a ground floor pool facing room. Our staff work very hard to consistently provide quality service to our guest and make every effort to accommodate their needs.

10/10 - 훌륭해요

Yvonne

2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 20일
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 31일
Thank you for taking the time to share your experiences at the hotel . We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 - 좋아요

Hollie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: MANAGEMENT 님, 2023년 10월 30일
THANK YOU FOR TAKING THE TIME TO SHARE YOUR EXPERIENCES DURING YOUR RECENT STAY WITH US. WE ARE PLEASED TO HAVE MET YOUR EXPECATIONS AND LOOK FORAWARD TOWARDS YOUR NEXT STAY WITH US.

6/10 - 괜찮아요

Marisol

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was stinky found a dirty suck and hair tie under need bed. Remote control didn't work and half of the furniture there was broken. Beds were hard as a rock. I took my own blanket so we didn't even had to cover our self with the bedding. Over all room was not clean, rooms don't have fridge or microwave. The patio area look good nice to sit and have coffee. Although based on how dirty the hotel looked I would not try to make coffee there. Staff at the front desk were nice and fast at providing service. It was an easy check in and out.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 30일
Thank you for taking the time to share your experiences at the hotel. We are sorry that we were unable to meet ALL your expecations and have address your concerns with our staff.

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The following morning after check in there was no hot water in the room. Very noisy on check in.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thank you for taking the time to rate your expereinces during your stay. We are sorry that we were unable to meet all of your expectations and have addressed your concerns with our staff.

8/10 - 좋아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It doesn’t look clean in the hallway, very old building, needs some remodeling. They forgot to put towels in the bathroom. It needs small refrigerator.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thank you for taking the time to share your expereinces during your stay. We are pleased to have most of your expectations. We have also addressed your concerns with our staff.

6/10 - 괜찮아요

Aurelio

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thank you for taking the time to rate your expereinces during your stay. We are pleased to have most of your expectations. We have also addressed your concerns with our staff.

2/10 - 너무 별로예요

Sara

가족 여행
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thank you for taking the time to rate your expereinces during your stay. We are sorry that we were unable to meet all of your expectations and have addressed your concerns with our staff.

2/10 - 너무 별로예요

Bernadette

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has all gates closed but one so circled 3xs before found the one hidden gate open to enter. First room had leak and puddle in bathroom. Told reception they changed rooms and gave us a smaller stinkier room. Both rooms stunk musty both rooms dirty, not rooms hot af. Pictures are so deceiving! Biggest catfish hotel. Will never stay again
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 23일
Thank you for taking the time to share your experiences. We are sorry that you were not satisfied with your stay and have addressed your concerns with the staff.