3 개의 야외 수영장, 07:00 ~ 22:00 오픈, 일광욕 의자
예약 가능 여부 확인

하얏트 리젠시 그랜드 리저브 푸에르토 리코 여행 후기

4 out of 5
하얏트 리젠시 그랜드 리저브 푸에르토 리코
200 Coco Beach Blvd. Highway 955-I, Río Grande

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1407개 이용 후기 중 806개" "
평점 8 - 좋아요. 1407개 이용 후기 중 303개" "
평점 6 - 괜찮아요. 1407개 이용 후기 중 150개" "
평점 4 - 별로예요. 1407개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1407개 이용 후기 중 74개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Nizar 님, New York

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for family vacation - rooms are spacious and modern, swimming pools are amazing, beach is beautiful, stafff is super helpful. The hotel is also close to many attractions and only 30-45min away from the airport and San Juan.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Richard Boyd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, attractive and friendly staff. 5 swimming pools with poolside bars . Kids friendly
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Edward

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Looks can be deceiving as this property is luxurious and the beach is very nice, but when it comes to the service provided it was lacking and underwhelming. The grounds are spectacular and the lobby and restaurant areas are pleasing as well. The staff at the restaurant were the only ones that were overly pleasant and extremely attentive. The staff maintaining and working the property were lackadaisical and very slow to provide service. The rooms were pleasant but the upkeep and service to the needs of the vacationers was almost nonexistent. There was little effort in making sure that the experience and needs for the clientele were taken care of. It was a bit of a lazy effort in what I experienced. I would most likely choose another resort after the service experienced during my stay.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Hemangi

2024년 4월에 5박 숙박함

8/10 - 좋아요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and calm beach area which is great for kids.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was beautiful. The food options were okay if you stayed on the resort ;)The only down fall is that they only clean your room every 3 days so if you need anything you have to call however they are very prompt with service
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice resort I really enjoyed my birthday here .
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 17일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place !! Clean and big!!! Love love love that they have a convenient store open 24/7 because I get really parched at night. The only thing I could say is why PARKING ISNT FREE !!!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Tierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We encountered a rude manager at first , reading transportation so don’t rely on there “recommended” third part of transportation. Other than that it was really nice , staffing was helpful , the property is very nice and well kept. We will be returning !
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We are sorry to learn that any of our manager was rude and we will discuss it on our next management meeting. Our apologies for any inconvenience it may have caused you.We look forward to have you with us in the near future.

8/10 - 좋아요

Marjorie

단체 여행, 아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Overall it was a nice vacation but that was more because of the pool and beach. The food was not good, the roof of my room leaked, and housekeeping ignored me until I complained and then harassed me afterward (knocking on my door late at night and setting my alarm clock for 5am).
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We will discuss your comments regarding the food and housekeeping service with the Restaurant & Bar Director and our Executive Housekeeper to find ways to improve in these areas.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Antionette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property. Staff was very accommodating.
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Makin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how the rooms were bungalows
2024년 4월에 2박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our bungalow style resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Steven Elwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort itself is very nice. The design, layout and grounds of the resort are well designed and feels very big, open and airy when walking around. The pool was big, spacious and never felt over crowded. The beach was private and not crowded at all. The staff was very helpful, friendly and accommodating. There are several restaurants on site that all had good service and the food was very good. We stayed there for 4 days with kids and everyone had a great time.
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Talia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely breathtaking - beautiful resort
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Nancy

가족 여행
Loved the expansive room and staff service. Great family resort!
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team and our spacious rooms. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Janel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience! Staff was amazing.
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Miguel 님, Chula Vista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 - 좋아요

Dana

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first vacation w children, ages 3 and 5; and first trip to Puerto Rico. Direct flight out of Hartford and no passports needed made it an easy choice! The pool was incredible and made the stay worthwhile, even better was the smaller pool in front of our villa. Our room was gorgeous. Water views from the balcony and the front door. Spacious and comfortable. Food was just ok. Nori and nectar were the best meals we had, and the tacos from the food truck at the pool. Staff communication was less than great, parking was not clearly communicated, to the point where we paid $30 for the first night because we weren’t told that our room had free parking right in front of the building. We spent the week eating at the buffet because we thought it was included with our room, no one told us it wasn’t until we checked out and paid about $100/day for uneaten bagels and fruit for our toddlers. I’d go back, but not without seeing what else is out there on other parts of the island. Especially because the town of rio grande didn’t seem to have much to offer and weather is unpredictable due to the mountains and rainforest nearby!
2024년 4월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 17일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We are sorry for the shortcomings encountered and that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our culinary offer and commnication. We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 - 좋아요

Carolina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful property in a stunning lovation. Beach access and pool were convenient and well maintained. Limited dining options. Definately need to rent a car. Housekeeping was the worst I’ve been in any hotel resort, I’ve stayed. They would never finish cleaning a room. There were days they would do the bathroom, not the bed. They never changed our sheets. There was a day were they used our already dirty towel folded as fresh. Floors were dirty on a regular basis. Rooms were not fully cleaned on a regular basis. The guys giving rides throughout the resort were always very nice and helpful.
2024년 4월에 8박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 17일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We have discussed your comments regarding housekeeping with our Executive Housekeeper and he will take the necessary measures to prevent your experience from reoccurring in the future. Please accept our sincerest apologies.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Anisela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, amazing staff and very welcoming Can’t wait to go back
2024년 1월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Reeteka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the amenities including the private beach!
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 - 좋아요

elsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I liked it was the room and the backyard view
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

David 님, New Castle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Israel at front desk made the check in process amazing. The drivers daily getting you across the property are so hospitable. The two best restaurants are Noir and the Steakhouse best food n customer service. The Paulina at Top Gulf professional and hospitable otherwise additional training required. The bakery n pastries awesome. The Market staff great. The grounds are excellent the property is beautiful. The pools are great. The beach has too much reefs and not swim worthy. I would definitely stay here again. It’s a conference, couples and retreat space.
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. Your comments about Israel and Paulina are greatly appreciated and we will make sure to recognize them.We look forward to have you with us in the near future.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Frankly, the resort didn’t meet me and my wife’s expectations. The food was average, at best, and overpriced. The drinks were weak. Buffet breakfast for 2 people when you include the tip was $70… ridiculous. And the staff was less than enthusiastic. However, I have to give a shout out too Jesus at Néctar, Jeremiah at the front desk, the young team at the beach bar, and Angelo at Prime. They provided professional, enthusiastic service. Bottom line, I would not recommend this property if you’re looking for a 4-star experience.
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 12일
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We have shared your comments with our Director of Restaurants and Bars.We appreciate your recognition to the efforts of Jesus, Jeremias, Angelo and the team at the beach bar. We will make sure they are congratulated on their commitment of delivering excellent service.We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 - 좋아요

Jaleel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good all around
2024년 4월에 2박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 12일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

2/10 - 너무 별로예요

Jeff

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 12일
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful & safe
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 16일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this place. Perfect scenery the gardens and pools were amazing. The staff was wonderful and the accommodations were great. I would definitely recommend this property for couples. Very quite and clean
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 12일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Madeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I saw lots of crazy reviews before i went and kinda got scared but as soon as we got there these workers were literally the nicest people ! The stay is beautiful! It is a little expensive but you kinda gotta expect that at a non all exclusive …. I’m not sure what the crazy reviews are for but my experience was great and i will be back for sure!
2024년 4월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t expect that this place is that beautiful. Is better than on the pictures. I will come back definitely again. Room is very clean and elegant. I am obsessed with room view
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

David

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was nice, Beach was small but nice, lots of small seashells for the kids. The property and staff was great. Will be back
2024년 4월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 10일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

6/10 - 괜찮아요

Carena

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 - 훌륭해요

amaria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
by far the nicest resort for the best price unbelievably beautiful
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 12일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the beauty of our resort along with the hospitality of our great team. We look forward to have you with us in the near future.

6/10 - 괜찮아요

Edison

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort is beatiful and quiet the rooms was great! everything was overprice food and drinks were not good at all but staff was really friendly especially ramon ashley and yailin who made sure we were always taking care off!
2024년 3월에 9박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review. We are happy to know that you enjoyed our spacious rooms and the hospitality of our team. We will share your comments with our Director of Bar & Restaurants regarding the food and drinks quality. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 - 괜찮아요

Robert 님, Bolton

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is in good shape. The restaurants are poor, cold food in buffet with very poor service. Drinks and food are very expensive in every venue.
2024년 4월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review. We are disappointed to read that we did not fulfill your expectations. We will share your comments with our Director of Bar & Restaurants regarding the food and beverage service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 - 훌륭해요

Charlie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place and would definitely recommend it to my family and friends.
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Sadie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 - 좋아요

michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

tamy 님, morristown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 - 좋아요

Tashauanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice and safe grounds.
2024년 3월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Amy

가족 여행
The resort was amazing! Not too much around the resort outside the gates, without a 20 minute or more drive
2024년 3월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 6일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Belsy Lisbeth Lorenzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 9일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 - 훌륭해요

Eric Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great and beautiful grounds but limited on things around and transportation due to seclusion of resort and restaurants at resort overly expensive! Beautiful but expensive
2024년 3월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 5일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

6/10 - 괜찮아요

DIANNA

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I think they can do more for the prices they charge. For instance, most rooms don't have microwaves and most resorts have this. We have to pay for parking in their own parking lot. And room cleaning was minimal during our stay.
2024년 4월에 3박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 5일
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We will share your comments with our housekeeping management team to identify areas of improvement and provide retraining to any room attendant that needs it.In regards to the microwaves, we do offer them upon request. We also have some room categories that have in-room microwave.We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 - 훌륭해요

Jason S

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Room was spacious but some of the furniture was quite dated (chipped wood for example). On site restaurants are a little limited given the lack of off-site locations. Nice staff, very courteous.
2024년 3월에 4박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 5일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team. We will share your comment regarding the furniture with our Director of Engineering who is in charge of our preventive maintenance program.We look forward to have you with us in the near future.

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous grounds, breathtaking beaches and views. People are great, but a little under staffed... food was decent, not great. Would definitely come back.
2024년 3월에 5박 숙박함
답변 제공: Hyatt Regency Grand Reserve Puerto Rico 님, 2024년 4월 5일
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.