안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔에서의 경험이 전체적으로 아쉬우셨더니 죄송합니다. 투숙 중 경험하신 서비스에 대한 조언은 관련 부서와 공유하여 반성하고 개선해 나가도록 하겠습니다. 소중한 의견 감사합니다. 앞으로 더 나은 서비스를 위해 노력하는 호텔이 되도록 하겠습니다. 부디 저희 호텔에서 머무시는 동안 암스테르담에서 편안한 여행 되셨길 바랍니다.다음에 암스테르담을 여행하신다면, 저희 호텔을 한 번 더 방문해주세요. 감사합니다.Colin van Vliet, Operations Manager

Dear Jin Suk, Thank you for leaving this nice comment. We hope that we may welcome you back in 2020 Kind regards

Beste Heena,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Tot weerziens.Hilal Kocatepe - Operations Supervisor

Dear Trevor,Thank you for such a great review.It's great to know you had an enjoyable stay and appreciated our convenient location, an ideal starting point for visiting the city using the transport options on our doorstep.We look forward to a return visit from you in the future.Best wishes,Hilal Kocatepe - Operations Supervisor

Dear Kim,Thank you for sharing your opinion of your stay with us.We are happy that you found our location to be so convenient. The satisfaction of our guests during their stay is very gratifying and we are delighted to hear that your time with us was so enjoyable.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Hilal Kocatepe - Operations Supervisor

Dear Luke,Thanks for taking the time to share your views of your stay at our hotel.We are grateful to you for mentioning the high standards that we set ourselves and would like to believe that we provide all the necessary amenities for a comfortable stay.We look forward to welcoming you back in the future.Best wishes,Hilal Kocatepe - Operations Supervisor

Dear Tommaso,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Hilal Kocatepe - Operations Supervisor

Apreciado Amaury, Hemos estado encantados de haber podido brindarle nuestras atenciones durante estos días. Es fantástico saber que encontró tan cómodas nuestras instalaciones y su habitación y que pudo disfrutar del desayuno. Gracias por destacar la calidad del mismo.Sentimos el comentario sobre el trato recibido en recepción. Revisaremos este punto para ver qué pudo haber pasado.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,Hilal Kocatepe- Operations Supervisor

Dear Valeria,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you will return for another memorable stay.Best wishes,Hilal Kocatepe - Operations Supervisor

Beste Victor, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hopelijk tot ziens,Hilal Kocatepe - Operations Supervisor

Sehr geehrte Carmen,vielen Dank für Ihren Besuch und Ihr Feedback!Es tut uns sehr leid, dass Sie unser Team als unfreundlich wahrgenommen haben und wir entschuldigen uns ganz aufrichtig für diesen Eindruck. Wir werden mit unserem Team sprechen, damit es in Zukunft besser darauf achtet. Schön fanden wir aber, dass unsere zentrale Lage Sie überzeugt hat.Wir hoffen, Sie hatten eine schöne Zeit in Amsterdam und würden Sie in Zukunft gern wieder bei uns als Gast begrüßen!Hilal Kocatepe - Operations Supervisor

Dear Guest,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Hilal Kocatepe - Operations Supervisor

Beste Mark, Hartelijke dank voor deze enthousiaste beoordeling.We zijn verheugd te horen dat u de vriendelijkheid van ons personeel waardeert, iets waar we veel belang aan hechten. Het is fijn dat onze connecties met het openbaar vervoer en de goede toegang tot het uitgaansleven in Amsterdam aan uw verwachtingen voldeden. Uw complimenten over de netheid van de kamer bevestigen onze inzet voor hygiëne en comfort.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Colin van Vliet, Operations Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back soon. Kind regards,Colin van Vliet, Operations Manager

Gentile Andrea,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato la nostra posizione conveniente per l'accesso ai mezzi pubblici e che la pulizia delle camere sia stata all'altezza delle sue aspettative. Ci dispiace per la percezione della dimensione delle camere, ci teniamo a precisare che tutte le stanze offrono un ambiente confortevole e funzionale di 17 m². Anche se non disponiamo di un supermercato nelle immediate vicinanze, i nostri ospiti possono godere di un'ampia gamma di servizi tra cui ristorante, bar e la colazione a buffet.In attesa di poterla accogliere di nuovo presso il ibis Amsterdam City West, le porgiamo i nostri cordiali saluti.Colin van Vliet, Operations Manager

Dear Les,We thank you for taking the time to share your feedback about your recent stay.We're pleased to hear that you found our location convenient for accessing the city center via the no.22 bus and metro. We regret to hear that the absence of tea and coffee making facilities in your room did not meet your expectations. Our business rooms do include these amenities for future reference. It's wonderful to know that the overall cleanliness and condition of our hotel contributed to a positive stay for you.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Colin van Vliet, Operations Manager

Dear Ahmad Fuad,Thank you very much for this positive review.It is always a pleasure to receive positive feedback from our guests and we are glad that our location in proximity to public transport was ideal for you.We look forward to welcoming you back on a future occasion. Best wishes,Colin van Vliet, Operations Manager

Beste gast,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen.Colin van Vliet, Operations Manager

Dear Jamie,Thank you for taking the time to share your review.We regret to hear about the challenges you faced during your stay, including the service from our staff and the temperature in your room. Our team strives to provide comprehensive guidance to all our guests, especially those unfamiliar with the local area, and we apologize if we fell short in delivering this service to you. We understand the importance of a warm and comfortable room, especially after a day out in the city. While our rooms are equipped with air conditioning and double/triple-glazed windows to ensure a comfortable climate, we apologize if the temperature did not meet your expectations. We have taken note of your comments on the necessity for additional towels and pillows and will look into improving the availability of these items to enhance our guest experience.Rest assured, we are committed to providing a comfortable and enjoyable stay for all our guests. We value your feedback as it helps us to improve our services and ensure that future stays are up to the high standards we aim to achieve.We hope to have the opportunity to welcome you back for a more pleasant experience in the future,Colin van Vliet, Operations Manager

Chère Madame,Nous sommes ravis que nos équipements aient répondu à vos attentes.Nous regrettons que notre environnement ne vous ait pas convenu et rappelons que nous n'avons pas d'impact sur celui-ci.Enfin, nous notons votre observation concernant le petit déjeuner.Nous espérons malgré tout vous revoir à l'avenir pour une expérience plus satisfaisante. Cordialement,Colin van Vliet, Operations Manager

Dear Itesh,We'd like to thank you for taking the time to review your experience.We are glad to hear that you appreciated the cleanliness of our hotel and its condition. Our team works hard to maintain a high standard of hygiene and comfort for our guests.However, we are disappointed to learn about your dissatisfaction with the service you received at the front desk. We pride ourselves on our friendly and helpful staff, and we apologize for any inconvenience this may have caused you. We will address this issue with our team to ensure that it does not happen again.We hope to welcome you back on a future occasion. Best wishes,Hilal Kocatepe- Operations Supervisor

Dear Stephen, We thank you for taking the time to share your feedback.We regret that our buffet breakfast was not to your liking and welcome any suggestions which you may have on your next visit. Rest assured that your comments have been noted and will be taken into consideration for future improvements.We hope to have the pleasure of welcoming you back in the future. Best wishes,Colin van Vliet, Operations Manager

Estimada Claudia, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos alegra saber que encontró nuestro servicio de desayuno completo y de su agrado. Apreciamos sus comentarios sobre la accesibilidad al centro de la ciudad mediante el autobús cercano. Lamentamos que haya tenido problemas con la televisión en su habitación. Nos disculpamos por cualquier inconveniente que esto haya causado y nos aseguraremos de que nuestro equipo técnico revise y solucione el problema para futuros huéspedes.Esperamos volver a hospedarle muy pronto. Reciba un cordial saludo,Colin van Vliet, Operations Manager

Dear Rahil,Thank you for your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Colin van Vliet, Operations Manager

Gentile Riccardo,Grazie per aver recensito il nostro hotel.Siamo lieti che tu abbia apprezzato la comodità dei collegamenti al centro città e il sistema di rifornimento d'acqua. Riguardo alla pulizia della stanza, ci dispiace che non sia stata all'altezza delle tue aspettative. La pulizia quotidiana è una delle nostre priorità e ci assicureremo di prestare maggiore attenzione alle aree meno visibili. Grazie per aver segnalato la questione riguardo alle signore delle pulizie, ci impegneremo a migliorare la comunicazione tra il personale e gli ospiti per evitare inconvenienti simili in futuro.Speriamo davvero di poterla ospitare di nuovo presso il ibis Amsterdam City West in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Colin van Vliet, Operations Manager

Dear Kathleen,Thank you for sharing this lovely review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Colin van Vliet, Operations Manager

Kära gäst, tack för era ord efter ert besök hos oss.Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Med vänliga hälsningar,Colin van Vliet, Operations Manager

Estimado Ronald,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Con el deseo de que algún día repita experiencia con nosotros, aprovechamos para hacerle llegar nuestros cordiales saludos,Colin van Vliet, Operations Manager

Dear Guest,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Colin van Vliet, Operations Manager

Dear Simon,Thank you for taking the time to review your stay.We are sorry to hear that your time with us did not meet your expectations. Rest assured that we have taken note of your comments. We aim to provide high standards and quality services to meet our guests' expectations and a negative opinion is an opportunity for us to evaluate ourselves and make the necessary improvements.We hope you will consider staying with us again in the future. Best regards,Colin van Vliet, Operations Manager

Lieber Florian,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es freut uns zu hören, dass Sie die gute Anbindung an die öffentlichen Verkehrsmittel und die schnelle Erreichbarkeit der Innenstadt schätzen. Wir möchten uns jedoch für die Unannehmlichkeiten bezüglich der Toilettenausstattung entschuldigen. Aus hygienischen Gründen haben wir uns gegen die Bereitstellung von Toilettenbürsten entschieden. Bezüglich der Einrichtung möchten wir darauf hinweisen, dass wir ein 3-Sterne-Hotel sind und nicht ein 4-Sterne-Hotel, wie in Ihrer Bewertung erwähnt. Trotzdem legen wir großen Wert auf Sauberkeit und Komfort in unseren Zimmern, wie zum Beispiel unsere Sweet Beds und tägliche Reinigung.Freundliche Grüße und ein ganz herzliches Dankeschön im Namen des gesamten Teams für Ihren Besuch.Colin van Vliet, Operations Manager

Sehr geehrte Amelie Fabienne,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Mit Begeisterung lesen wir, dass Sie mit unserem Hotel rundum zufrieden waren und bedanken uns im Namen unseres Teams für Ihre lobenden Worte.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Colin van Vliet, Operations Manager

Dear Guest,Thank you for reviewing your stay with us.We are glad to hear that you found our hotel in good condition and appreciated the quiet room and effective blackout curtains for a restful sleep. We strive to provide a comfortable and enjoyable stay for all our guests.We apologize if you felt that some of our amenities were expensive. Our prices are in line with other hotels in Amsterdam, and we aim to offer a variety of options to cater to different budgets. For instance, we have an express breakfast available at a lower cost. Regarding bike rentals, we understand that it may not be the most affordable option for everyone, and we are conveniently located near public transport for easy access to the city centre. We also appreciate your feedback on our reception staff and will work on improving their knowledge and experience to better assist our guests.We hope to have the opportunity to welcome you back for a more satisfying experience in the future. Kind regards,Colin van Vliet, Operations Manager

Dear Guest,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you for another pleasant stay. Best wishes,Colin van Vliet, Operations Manager

Dear Robin,Our sincerest thanks for this positive review of your stay at our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Best regards,Colin van Vliet, Operations Manager

Chère Léa,Merci d'avoir partagé votre expérience chez nous.Nous sommes navrés de prendre connaissance de votre commentaire et nous vous présentons toutes nos excuses. Nous faisons immédiatement le point avec le service concerné afin de garantir la qualité de prestation qui fait habituellement notre réputation.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien à vous,Colin van Vliet, Operations Manager

Dear Kim,Thank you for staying with us and we hope to see you again!Kind regards,Colin van Vliet, Operations Manager

Dear Ana,Thank you for sharing your opinion of your stay with us.We are pleased that we were able to meet your expectations.We hope to see you again soon.Kind regards,Colin van Vliet, Operations Manager