외관

클럽 윈덤 스모키 마운틴스 여행 후기

3 out of 5
클럽 윈덤 스모키 마운틴스
308 Collier Drive, Sevierville, TN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 546개 이용 후기 중 323개" "
평점 8 - 좋아요. 546개 이용 후기 중 135개" "
평점 6 - 괜찮아요. 546개 이용 후기 중 53개" "
평점 4 - 별로예요. 546개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 546개 이용 후기 중 13개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Salisa

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Tammie M 님, 2024년 3월 15일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Darlene

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were wonderful and rooms are kept very clean! Driveways are steep and sometimes confusing to get around property. Nice visit!
2024년 2월에 3박 숙박함
답변 제공: Tammie M 님, 2024년 2월 10일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our team and resort cleanliness. I also appreciate your feedback regarding navigating the resort layout and will use this for future improvements. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Kenneth 님, Marietta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Tammie M 님, 2024년 2월 10일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Theresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

Christine

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

JESSICA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

Cristen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon check in my guest was not allowed to enter the room without myself being there in person, as I was about 45 minutes behind in travelling. Even tho I had been contacted by Wyndham and asked to email guest information and vehicle descriptions. The room was below average especially for a "Resort" description. Could hear everything outside and from adjoining rooms. Shower wouldn't drain so had to stand in 4" of water. Parking was terrible. Overall the whole feel of the place was dirty, old and not inviting. I stay at alot of places and rarely write reviews, especially for below average places but this deserves to be known. Wyndham is not Marriot caliber and never will be.
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick get away
Beautiful, well kept resort! Nice location Grandson enjoyed to indoor pool!
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for the great review of our resort! I truly appreciate your kind words regarding our resort and indoor pools. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Vivian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 21일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again.
Good value for a 2 room with kitchen. The push to buy timeshares was annoying but that is part of the deal. Staff was friendly and always helpful. Location was very convenient for all we wanted to do. We would stay there again.
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 9일
Thank you for the great review of our resort! I truly appreciate your feedback regarding your experience with the sales and marketing team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - 좋아요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We spent two nights at this location. The staff was friendly and courteous. Property was in a great location. Near an outlet and different dinning venues but in a quiet area. I used the gym and it has the essentials for a workout area from home. Our suite was comfortable as a whole, but it does require some upgrades. My only complaints are the mattress and pillows (better quality is needed) and the fact that you can hear the people in the upper floor walk. This is a resort so expectations are higher. Overall a good stay.
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 9일
Thank you for the great review of our resort! I truly appreciate your feedback regarding the quality of your mattress and pillows as well as the noise issue. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Desiree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great time the resort was clean and nice. Places to go wasn’t that far. Would stay again.
답변 제공: Tammie M 님, 2024년 2월 10일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort cleanliness and location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - 좋아요

RICHARD

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 12월 7일
Thank you for taking the time to rate your recent stay. If there were any areas that we fell short of meeting your expectations, please feel free to contact the resort to make us aware. Your comments allow me the opportunity to improve in these areas going forward. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Connie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 7일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was very nice. The room could use a little updating, but overall it was good and clean.
2023년 12월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 7일
Thank you for the great review of our resort! I truly appreciate your kind words regarding the cleanliness of your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

2/10 - 너무 별로예요

Happy

별로예요: 청결 상태, 직원 및 서비스
Disastrous
Disappointed! Wyndham tried to downgrade our room from what we paid. Room had cleanliness issues. Sales staff were pushy.
2023년 11월에 5박 숙박함
답변 제공: Tammie M 님, 2023년 12월 7일
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 7일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near the mountains and close to everything!
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 12월 1일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - 좋아요

Jeffery

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property was very nice. The unit was clean and spacious and we never found it hard to find parking. The area was quiet and convenient to nearby attractions. Staff was friendly and responsive. On the deltas side we had three issues. First, during our stay there was a persistent garbage smell outside of the building. It may have been a full dumpster or a nearby landfill but, it was unpleasant and fairly strong. Second, the indoor unit air handler froze during our stay and the air conditioner was not cycling on and off properly. Although we placed a maintenance call the operation of the HVAC system never improved. We were ultimately forced to turn the system off. Finally, we noticed many of the windows were frozen in place and could not be operated without extensive pushing. While they did work, many elderly and smaller visitors could have trouble operating them.
2023년 11월에 5박 숙박함
답변 제공: Tammie M 님, 2023년 12월 1일
Thank you for the great review of our resort! I truly appreciate your feedback regarding your HVAC system and windows. Your comments allow me the opportunity to improve in these areas going forward. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Maritza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, the customer service was extraordinary! ( hard to see that these days) The staff was helpful, kind, and very friendly. The room/suite that we stayed in was very clean, well equipped and area was quit and safe. Five people stayed with me and there was enough room for us all. I highly recommend them and would stay there again.
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 21일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort associates as well as the cleanliness of your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Eddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The room was nice.
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 21일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding your condo and our associates. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Shenie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien limpio, la villa es hermosa y tranquilo
2023년 11월에 7박 숙박함
답변 제공: Tammie M 님, 2023년 11월 21일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort cleanliness and your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Sandeep

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view and beautiful resort.
2023년 11월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and the view. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the rooms!
The layout of the rooms is exactly what I need when I bring my parents to the mountains. They are spacious and give us the feels of home while in a prime location for our activities. They stay in contact with you so that you know you are valued. We will continue to choose Club Wyndham Smoky Mountains when we come to this area.
2023년 11월에 4박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for the great review of our resort! I truly appreciate your kind words regarding your room and the attentiveness of our team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lengthy check in process. Check in required going to three desks before being allowed to leave.
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the check in process. Your comments allow me the opportunity to improve in this area going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo perfecto
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

??

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
綺麗で快適でした。 また、来たいです。 グレートスモーキーマウンテンでは、間近でブラックベアの親子を見ることができて良かったです♪
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 17일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding your room being clean and comfortable. Also, being able to see black bears during your visit is truly a treat. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and large room.
2023년 11월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 11일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the condo and its cleanliness. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Kaci

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the view was beautiful, staff was so helpful and kind and the room was so clean and stunning
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 11월 4일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness of your room and our resort staff helpfulness. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. It was very close to all activities and food venues! Rooms were spacious and clean.
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and rooms. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for taking the time to rate your recent stay. If there was anything that we could have done to improve your stay, please do not hesitate to let us know. It is our guest's feedback that we learn from and use to improve. We hope that you will visit us again in the future and allow us to show you the world-class service that our resort has been recognized for.

10/10 - 훌륭해요

Xeria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 11월 4일
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Rita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked the 2-bedroom condo for my family’s trip to Dollywood. The location was convenient for returning to the park after our check in. The suite had everything we needed to make our stay enjoyable. I would definitely return.
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and your condo. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

4/10 - 별로예요

Dale

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Disappointing Stay
We were assigned a room that management knew had a problem with the Air. It was freezing up and when we told staff about it, they said they would take care of it. they didn't we had to call back and someone came and said we had to leave because he had to turn the heat on, we went outside, he came out shortly, the air finally worked for a minute, then it did the same again. This happened the entire time we were there. We told the check out folks and they said they would take care of it, but they did nothing to ensure we might come back. I have always loved staying here. I am very disappointed.
2023년 9월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be researching your recent stay and have one of our resort leaders contact you. I hope that you will give us another chance in the future and I am confident that your stay will be exceptional.

8/10 - 좋아요

Erich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for taking the time to rate your stay. If there is anything that we could have done to make your stay more enjoyable, please feel free to let us know. Our guest's feedback allows us the opportunity to continually improve the service and product that we provide. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff at check-in. Nice activity center. Convenient drive to National Park and tourist activities. Check out extremely easy.
2023년 10월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 28일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and team members. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Barbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Jarrod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful property with plenty of space
2023년 10월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great review of our resort! I truly appreciate your kind words regarding our resort. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay and wish we had more time. The pool hours are 6am-11p, so we still had plenty of time for family fun at the pool and hot tub after we did all our excursions around Gatlinburg and Pigeon Forge. We had 2 bedrooms & baths, a kitchen, dinning area, family room, a patio with 6 people. There was plenty of room. There was a bed that needed fixed when we arrived, but someone should up about ten minutes after our call and we had no issues. I would highly recommend and would stay again.
2023년 9월에 4박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and amenities. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the cleanliness and it was quiet.
2023년 10월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness and quietness of our resort. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the outdoor pool area
2023년 10월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our outdoor pool. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as good as it should have been
We had a security problem after the first night as we found out that the sliding glass door was left unlocked by we assume housekeeping, we reported it to the manager, he said he would report it to house keeping manager. we didn't feel too comfortable for the rest of our stay. Also we requested a top floor when we booked 3 1/2 months ago, ended up with a walk-up floor, and the view was that of a side of another building and told they were full and could not change. Parking at building 18 is a nightmare overnight, had to park halfway down the hill towards and nearer the office than to the building, not cool when checking out of your room having to take your luggage that distance.
2023년 10월에 4박 숙박함
답변 제공: Tammie M 님, 2023년 10월 11일
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with your location request not being met and parking. I also apologize that the sliding door was not locked by our team prior to your check in. Your comments allow me the opportunity to address and improve in these areas going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Pick another place!
Before they will give you your room keys they try to strong arm you into a time share presentation that takes 2-3 hours. The room was spacious but they were not as clean as we would’ve expected. I had to clean the bathtubs before we could use them. We also saw/killed several roaches in the kitchen. There was no housekeeping either! Wouldn’t stay here again!
2023년 9월에 3박 숙박함
답변 제공: Tammie M 님, 2023년 10월 5일
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the sales/marketing team and the cleanliness of your bathroom. At Wyndham Vacation Resorts, we do not offer daily maid service of your condo similar to if you stay at a VRBO. Your comments allow me the opportunity to improve in these areas going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

4/10 - 별로예요

Brian

2023년 9월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 5일
Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

Eddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great Staff was very helpful and friendly
2023년 9월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 4일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the helpfulness and friendliness of our resort team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

6/10 - 괜찮아요

Denise

2023년 9월에 2박 숙박함
답변 제공: Tammie M 님, 2023년 10월 4일
Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

lindsy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
We have a great stay at Club Wyndham Smoky Mountain! It was so nice to have all that space after long days of hiking or spending the day at Dollywood with our kids. We made meals in the room which saved so much money. The staff was super friendly and helpful. The room was clean and the beds were very comfortable. We would definitely stay here again.
2023년 9월에 6박 숙박함
답변 제공: Tammie M 님, 2023년 10월 4일
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness of your unit and the friendliness of our team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!