Dear Guest, Thank you for your comment. It is valuable to us to improve. Would your provide us more detail of your check in name and date in order for the management to investigate further. If you could provide the Supervisor or Manager on duty name that would help us much easier. Sorry for the inconvenience cause on your disastrous stay. Regards, Rebecca General Manager for Golden Roof Hotel

Thank you for your excellent comment. We hope we will improve better for you to rate us 5* however please do support us again and should you need to come back and stay with us again please do not forget to always look out for our Golden Roof Hotel Facebook and website for more promotions and offer that is value for your pocket. Thank you and hope to see you come back again. Regards, Rebecca General Manager for Golden Roof Hotel

We appreciate your feedback from your stay at the Golden Roof Hotel. Pertaining to your Con's about the hotel. We do hope for your understanding. 1. We do provide WiFi access however for during your visit we have been encountering some internet issue with TMNET and even the whole area near our hotel. We regretfully sorry about our staff lack knowledge of the hotel facilities however we will get them re-train again. 2. The room you booked could be the Superior Twin, Deluxe Queen & Deluxe Suite which in the description on the website it never stated with desk & chair as it was charge at a budget rate. We do have desk & chair for our higher category such as Premier King, Superior Suite. 3. We are sincerely sorry that the phone wasn't working and we will highlight to the respective department for rectification. 4. The rooms does comes with complimentary bottle water but if you have not we again apologize for the inconvenience and will highlight the respective department. 5. Sorry for the TV channel as it is only on digital channel not satelite. We take note on this as we might be planning to upgrade our service in the future. 6. We will take note on the toilet flow and rectify the respective department to rectify it. Pertaining to parking spaces, yes there is limited space block for the hotel but there are ample of parking space just around the school and it is nearby the hotel. It is safe with the security guard looking after it. Thank you for your fabulous feedback in order for our team to improve.

We appreciate your feedback from your stay at the Golden Roof Hotel. We do take pride in catering to our guests’ needs the best way we can. Deposit is required and is stated on the website however we will get all our staff to go through training again to improve our service to our loyalty guest. We hope that you will come back again to stay with Golden Roof Hotel in Ampang, Ipoh or our other chain in Kuala Kangsar, Taiping, Seri Iskandar and sunway, Ipoh.

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you Rebecca General Manager

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your evaluation on the TV reception, dirty toilet and dirty linen. However, your comments have been noted and passed to the management team for further improvements, where required. We hope you will still be our loyal guest and experience a second chance with us in the new future. We have been improving and will always do our very best to fulfill our guest needs. Thank you. Regards, Rebecca General Manager

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your evaluation the air condition is not cold, however your comments have been noted and passed to the management team for further improvements, where required. Just for the extra information, Golden Roof Hotel Ampang Ipoh is just 10-15mins drive to Ipoh downtown. Our location is near Qing Xin Ling and food is everywhere. We do hope you will come back again to see our improvement in the near future. Thank you.

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you.

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your feedback on the smelly bathroom. However, your comments have been noted and passed to the management team for further improvements, where required. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you and regards, Rebecca General Manager

We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you and regards, Rebecca General Manager