The 1st room was supposed to be smoke free and it reeked of cigarette smoke. They let me change rooms. The 2nd room, had cigarette ash on the phone receiver, a hole in the door, the bathtub was dirty, the coffee pot was filthy, and the lamp was dusty. I told them and they offered to let me switch again, but I didn't want to. I asked them to clean the room again while I was out. I came back to a cleaner bathtub and a new phone with several buttons missing. I've stayed at hotels for the same price and they were much nicer!!! The staff was friendly and did try to help.