I booked the room to take a remote exam. I went to the location twice. First time, I was told the room was not available due to a plumbing issue and the room was flooded. I left and spoke to the exam's customer service and they told me to get proof the room was cancelled, that way my test will be rescheduled and not cancelled. If my test is cancelled, I'd be charged $135 and I would have to restart my application for the program next year. After having no luck reaching the property via the chat, I went back to the location. I told the person at the desk the issue and asked for proof of the cancellation due to the plumbing issue. He wouldn't do it. He said, they don't have anything with the letterhead. He said, he's never done it before and because I didn't pay yet, I wouldn't need it. I explained to him, several times, what the situation was and why I needed it. I told him, that even though he didn't do that before, that doesn't mean, he shouldn't do that in the future, and it's normal to provide a cancellation confirmation to a customer. I just need something to prove that I wasn't just absent I had a legitimate cancellation. He said, he never had to do it before and he can't do it. I asked for a manger, he said, he's the manager. I asked for the owner, he said, he is the owner. He sent a cancellation request, I asked for a screenshot. He said, he sent it via chat to cancel the room, and the chat disappeared. Luckily, I did get the cancellation, I hope it's enough proof.