각각 다르게 가구 비치, 책상, 노트북 작업 공간, 암막 커튼

컴포트 스위트 셰넌도어-더 우드랜즈 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 418개 이용 후기 중 183개" "
평점 8 - 좋아요. 418개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 55개" "
평점 4 - 별로예요. 418개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 31개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Makeisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Whitney 님, Alvin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person who checked me in was very nice and helpful. He let me check in 2 hours early with no hassle and I appreciated that. The rooms were very sparsely furnished to a point it was weird. There was a bunch of construction or maintenance going on and I’m pretty sure someone was using a power drill to open a door down the hall from me in the middle of the night which isn’t super comforting. Also the bathroom was wild. The toilet wasn’t connected to the floor so it moved every time you sat down and the tub had the faucets on the edge of the tub with a half exposed drain next to it? It was dirty and poorly constructed in the bathroom for sure. It’s very close to the Pavilion and it’s not expensive so it’s kind of a compromise I guess.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dayana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love it
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Daniel 님, Melbourne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely well run. I love that the rooms have hardwood floors. I don't have to get my feet and socks dirty from dirty carpeting...no matter how much they vaccum.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Daniel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to ball park
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Melanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Said

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Over all it was ok but the bathroom door was in poor conditions and it made a lot of noise when you opened it and would wake up my family members
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy stay on our way to Galveston.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Stephanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to scrap yard ball park and kids enjoyed the lake behind property and walking trail.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Melanie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Toru

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is situated on the I-45. Its backyard faces a pond with fountains, surrounding area is safe enough to walk around even in the night. It’s also nearby two restaurants.
2024년 3월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Travis,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - 괜찮아요

Amber

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Amber,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Yudelka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 26일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Lateisha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was stopped up and instead of maintenance we had to plunge the toilet. The rooms look nothing like the website AT ALL. The staff were really nice but the hotel isnt something we will be back to.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 26일
Hi Lateisha,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 - 훌륭해요

Brenda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleanest and security and staff
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Hi Brenda,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 - 좋아요

James

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi James,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All things considered, it is a great place to stay on a budget.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 30일
Hi Michael,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
Great service, clean room, easy check in and out process.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Alicia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 - 괜찮아요

Nichole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not so great!
The toilet in my room was messed up from the time I got there and when I told the front desk they offered me only a plunger to use for myself ans it kept messing up. The room was average and bathroom door was messed up. The phones in the room didn’t work and when I called front desk on my cell they hardly answered and when asking for extra towels I was asked why and how many people were in my rooms because they don’t have enough towels. The breakfast was horrible and juice didn’t taste right.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Hi Nichole,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 - 괜찮아요

Meghan

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Meghan,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple and clean
Hotel is clean, great customer service, quiet works for what our needs
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi JenniferThank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

joseph 님, Baytown

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Joseph,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Kerry

좋아요: 청결 상태, 직원 및 서비스
Two things come to mind: One that the shower was broken in the room so I to pack up and move to another room. Second, the bathtub was so slippery that while trying to get out both of my feet went out from underneath me as I fell backwards, hitting my entire tailbone area on the edge of the tub and I landed on my back. The pain was intense.
2023년 12월에 12박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Kerry,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and comfortable. Good parking arrea.
Good full breakfast each day. With eggs, sausage, and waffles.
2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Judy,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenience
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Hi Joshua,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

Jack

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2 star...weak on maintenance for sure. Room was comfortable.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Hi Jack,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Courtney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes, we love it!
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Courtney,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Leticia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that everything around is close the hotel and right off the freeway. The breakfast lady very polite and patient and cleaning staff were really nice and still cleaned around with us being in the room. Only one cleaning lady serviced on Sunday Dec. 3 was not polite at all and didn’t even clean out bathroom nor offered to make our beds. She only took trash out and put clean towels in but no sweating nor moping nor beds made. I hope somebody can get her attention for that so she won’t upset other guests. Other than that everybody else was really nice! We will be back in March!
2023년 11월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 7일
Hi Leticia,Pleased to hear that you enjoyed the convenient location and the positive interactions with most of our staff. We regret the experience you had with the cleaning service on December 3rd. Rest assured, we will address this issue to ensure a consistent and positive experience for all our guests. We look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Josie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, no problems.
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Josie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Giovanni

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Room looks old
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Lakisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had to book a room last minute and my stay was very pleasant. The staff was great and was very accommodating
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

James

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi James,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

brittaney L.

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Juan Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NXR
Nice Service
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 19일
Hi Juan,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Nickolas

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
overall appearance
little bit of wear and tear starting to show in the bathrooms . carpet in hall ways have stains .
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 19일
Hi Nickolas,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here several times. Staff is very friendly and professional. Many dining and shopping choices close by. Highly recommend.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Hi Susan,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Judy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. Good breakfast
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 11일
Hi Judy,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
housekeeping only came once we did wish they came the second day the food was okay but otherwise the hotel was fine this was the second time i have stayed here.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Hi Monica,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fun trip
good hotel, pleasant staff, breakfast was yummy, beds were a bit too firm for my husband and I>
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Hi Marie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 - 좋아요

CARLOS

좋아요: 청결 상태
Good patrons. Afternoon receptionist was very helpful
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 19일
Hi Carlos,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 - 좋아요

Gabriel

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Hi Gabriel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Our stay over all was fine. Room was amazing. Very clean and comfortable. At the time of arrival we stood and the check in desk for 10 minutes waiting for someone to check us in. She was busy on the 3rd floor making beds. Why didn’t she have the help she needed.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Hi James,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 12일
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us 6, I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 - 훌륭해요

Xavier

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Really good service
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Hi Xavier,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Hi Robert,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Dylene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pillows not comfortable and restroom not fully stocked. Jacuzzi was great in the room
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 8일
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 - 좋아요

Somer

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fine for a quick one night stay.
Room was quiet. It was missing a smoke detector and the fan in the bathroom sounded like a jet engine. Not many offerings for breakfast. For a one night, quick stay, it was fine.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Hi Somer,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Rolany

2023년 9월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 22일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall neat and clean place. The hotel staff was very kind.
2023년 9월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Hi Nancy,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 - 좋아요

Nicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints. As long as you’re not a uppity person who has to stay at 5 star resorts, but we were here for a concert and no complaints sheets were soft room was clean.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Hi Nicki,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

4/10 - 별로예요

Hervé

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
AC noisy have to shut it down for sleeping Breakfast too bad
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.