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컴포트 스위트 휴스턴 NW - 빈티지 파크 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 570개 이용 후기 중 245개" "
평점 8 - 좋아요. 570개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 570개 이용 후기 중 69개" "
평점 4 - 별로예요. 570개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 570개 이용 후기 중 46개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great rooms for the cost, especially.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Michael,We are delighted to hear that you enjoyed our rooms considering the value. Your feedback is appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Javier,We're thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay.

8/10 - 좋아요

Caitlin 님, HOUSTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay for a wedding nearby. Beds were a little hard and no one came by to replace our towels for the two night stay but still very nice. Maybe they come by for longer stays.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Caitlin,We appreciate you choosing our hotel for the wedding celebration. We take note of your feedback regarding the beds and housekeeping, and will share this with the team for future improvements. Our housekeeping services are typically tailored to longer stays, but we apologize for any inconvenience caused. Thank you for your comments and we hope to welcome you back in the future.

8/10 - 좋아요

Candace

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for a short stay. Very convenient for a variety of food options and the staff was very helpful and friendly. Would stay again!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Candace,We're delighted to hear you enjoyed your stay with us and found our location convenient for dining options. Our team works hard to provide excellent service to all our guests. We look forward to welcoming you back in the future for another enjoyable stay!

10/10 - 훌륭해요

Gladys 님, Spring TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet property, very clean.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Gladys,We appreciate your positive feedback on our quiet and clean property. Our team works hard to maintain high standards for our guests' comfort and satisfaction. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 - 훌륭해요

Israa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked ut
2024년 2월에 7박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Israa,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay. If you have any further comments or suggestions, please feel free to reach out to us.

2/10 - 너무 별로예요

Laura 님, Mason

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The original room I was assigned to was already occupied; the person's belongings were scattered about the room. Fortunately, the other guest was away, or it could have been terribly awkward or even dangerous. The front desk assigned me to another room but were unapologetic for the error. The next morning, when I let the manager know what had happened, he was also unapologetic. I got the impression this happens often and not considered a big deal. Simply not acceptable.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Laura, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We will address this issue with our front desk and management teams to ensure that such occurrences are minimized in the future. We appreciate your feedback and strive to improve our service.

2/10 - 너무 별로예요

Julius

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff unprofessional
2024년 1월에 6박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Julius,Thank you for sharing your feedback with us. We take guest experiences seriously and apologize if you felt our staff was unprofessional. We strive to maintain high standards of professionalism and will address this matter with our team. Your input helps us improve and we hope to welcome you back in the future for a better experience.

10/10 - 훌륭해요

Janos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 10박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Janos,Thank you so much for your positive rating! We are thrilled to hear that you thoroughly enjoyed your stay with us. We strive to provide excellent service and ensure our guests have a memorable experience. We hope to welcome you back again in the future.

8/10 - 좋아요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Ross, We appreciate you taking the time to rate our hotel. If you have any concerns or feedback regarding your recent stay, please reach out to us directly so that we can address any issues. We value your opinion and strive to provide the best guest experience possible.

8/10 - 좋아요

Juli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only issue at all was their little shop was very low on supplies. We were hoping for an evening snack. My husband did get some popcorn to pop in our room. Their breakfast was only fair.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Juli,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with our shop's limited supplies and the quality of our breakfast. We appreciate your understanding and will take your comments into consideration for future improvements.

6/10 - 괜찮아요

Timothy

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Timothy, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any specific feedback you may have so that we can address any concerns you experienced during your visit. We value your input and hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has improved greatly from previous visits. Cleaner, someone manning the front desk. More towels available extra toilet tissue. Everything better organized. The room smelled great always. The staff could be friendlier but at least they were around to help if needed.
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Marilyn,Thank you for sharing your feedback with us. We're pleased to hear that you noticed the advancements during your recent stay, such as a cleaner environment, a manned front desk, and better organization. We're also glad that the room smelled great throughout your visit. While we appreciate your comments about the staff, we're glad they were available to assist when needed. We hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Rudolfo

좋아요: 편의 시설/서비스
The room is clean and breakfast good and on time
2023년 12월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 27일
Hello Rudolfo,Thank you for sharing your positive experience with us! We are pleased to hear that you found your room to be clean and enjoyed the breakfast provided. Your feedback is greatly appreciated.

8/10 - 좋아요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was pretty decent. The only issue I had, which is why I only gave it four stars is the windows have only sheer curtains, which means all the light from outside comes into the room, including the bright nighttime street lamps, so I had a hard time sleeping..
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Anthony,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our property to be decent. We apologize for any inconvenience caused by the sheer curtains and the outside light. We understand the importance of a good night's sleep and will address your concerns with the relevant team. We hope to welcome you back for an even more comfortable stay in the future.

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Ryan,Thank you for choosing our hotel for your recent stay! We're thrilled that you had such a wonderful experience with us. We strive to provide exceptional service and amenities to our guests, and we're glad to hear that we met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future!

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Brandi,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Your satisfaction is our top priority, and we are delighted to see that we met your expectations. We hope you had an enjoyable time with us and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Marwan

2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Marwan, We're sorry to hear that your recent experience at our hotel was not satisfactory. We encourage you to reach out to us directly so that we can address any specific concerns you may have had. We value your feedback and would like the opportunity to make it right.

8/10 - 좋아요

Nadeem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overall
We could not use sofa bed as it was too dirty from inside so we folded that back. Breakfast was just ok, one or two items can be added.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Nadeem,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the sofa bed. Your comment has been noted and will be shared with our housekeeping team for immediate attention. Regarding breakfast, we appreciate your input and will take it into consideration when reviewing our menu options.

10/10 - 훌륭해요

Zachary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Zachary,We are delighted to hear that you had an excellent stay at our hotel! We always strive to provide exceptional service and amenities for our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another wonderful stay.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good decent place to sleep
답변 제공: Manager 님, 2024년 2월 15일
Hello Sharon,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our hotel to be a good place to sleep. We strive to provide comfortable accommodations for our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Elizabeth

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Elizabeth,Please accept our apologies for any shortcomings you may have experienced during your stay. We would appreciate it if you could reach out to our hotel directly to share any specific feedback about your visit. We value all guest comments and would welcome the opportunity to address any concerns you may have had. We hope to have the chance to make it up to you in the future.

10/10 - 훌륭해요

Todd

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The attendant on duty (Zee) was very nice,accommodating and friendly. I would stay again just because of her helpfulness
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Todd,We appreciate your feedback about Zee, our friendly and helpful attendant. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
I am surprised that this hotel has a lower star rating because it is far lesser than many places that I have stayed over the years. The room was exceptionally clean, Derrick, good bedding, towels, and fixtures. The room was cleaned every day that I stayed and the front desk staff was very friendly. Altogether, a nice place to stay at a bargain price.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Robert,Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that you found our rooms exceptionally clean and that our staff provided friendly service. We take pride in offering a comfortable stay at an affordable price. We hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Jeffery

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and management. Id recommend this hotel definitely.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Jeffery,Thank you for your kind feedback! We truly appreciate your recommendation and are delighted to know that you found our staff and management to be excellent. We strive to provide exceptional service to our guests. Please do not hesitate to reach out to us if you have any future inquiries or need assistance.

8/10 - 좋아요

Tyler

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The floor has stained in one of the room.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Tyler, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our team will address the issue with the stained floor to ensure it is resolved for future guests. We appreciate your feedback and hope you will consider staying with us again in the future.

6/10 - 괜찮아요

micheal

연인과의 여행
별로예요: 직원 및 서비스
I had an event to go to and drove in from out of town . Showed check was 3pm in reservation, and i tried to go early which was 2pm . But lady flat out rudely said check in not till 4pm and didnt bother to try to help . Never have issues with other places ive resereved at before .And check out was 11am and at 9am they were knocking on door .
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello micheal, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the miscommunication regarding your check-in time. Our standard check-in time is 4pm, and we strive to accommodate early arrivals whenever possible. As for the early morning knock on your door, we apologize for any disturbance caused and will remind our staff to be mindful of our guests' privacy. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Brenda

좋아요: 청결 상태, 직원 및 서비스
My room was obviously broken into! The weather stripping on my door was gone. The extra safety was broken with loose screws. You could see the lock mechanism from outside the door and the door handle didn’t work correctly. It was loose, but did work to enter!
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Brenda, We sincerely apologize for any inconveniences you may have experienced during your stay. Please be assured that the safety and security of our guests is of utmost importance to us. We kindly request that you reach out to our management team directly so they can investigate and address this matter accordingly. Thank you for sharing your concerns and allowing us the opportunity to rectify any issues.

10/10 - 훌륭해요

YORDANY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel y limpio
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello YORDANY,Gracias por elegir nuestro hotel para su estadía. Nos complace saber que tuvo una experiencia agradable y que encontró nuestras instalaciones limpias. Estamos comprometidos a mantener altos estándares de limpieza y calidad en todas nuestras áreas. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

4/10 - 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2 roaches in our room and counting
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Jennifer, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

ZETHERY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
CLEANNESS AND BREAKFAST
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello ZETHERY,Thank you for sharing your feedback with us regarding the cleanliness and breakfast during your stay. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We strive to maintain high standards of cleanliness and will address this internally. Regarding breakfast, we value your feedback and will take it into consideration for future improvements. Should you have any further concerns, please reach out to our management directly.

4/10 - 별로예요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Changed our room without asking. Broken internet. Broken ice machine. Closed pool. No major amenities.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Chris, Thank you for sharing your feedback with us. We are sorry to hear about your experience. We apologize for any inconvenience caused by the room change and the issues with the internet, ice machine, and pool availability. Our team strives to provide a seamless experience for all our guests, and we regret that we fell short of your expectations this time. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Stephanie

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Stephanie,Thank you for taking the time to share your review. We appreciate your feedback and value your perspective as it helps us improve our services. We apologize for any inconvenience you may have experienced during your stay. If there is anything further we can do to assist you, please don't hesitate to contact us directly.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unexpected stay
Great hotel and friendly staff. This was an unexpected stay so I didn’t have my normal cleaning and sanitizing supplies so their was some areas that could have used attention.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Jennifer,Thank you for choosing our hotel for your unexpected stay. We appreciate your positive feedback regarding our friendly staff. We apologize if there were any areas that didn't meet your expectations in terms of cleanliness. Your feedback is valuable to us as we strive to improve our services.

10/10 - 훌륭해요

Joël

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service. Only thing is last room we got the TV wasn’t working.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Joël,Thank you for choosing our hotel for your stay and for acknowledging our great service. We apologize for any inconvenience you experienced with the TV in your room. Our team is committed to providing functional amenities, and we appreciate you bringing this to our attention. We encourage you to contact our management directly to address this matter further.

10/10 - 훌륭해요

RAINELLE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The front desk clerk on nights was amazing, our room room 110 didn't latch from the outside. The doorknob mechanism wasn't working and it left the door unsecured. We couldn't very well leave the room like that, so she moved us within mins. I greatly appreciated her quick action. I feel for my inconvenience of having to pack back up and lug my 2 children around though management could of taken a portion of our room stay off, or offered a discount off another stay, but nothing was done. That was a disappointment.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello RAINELLE,Thank you for sharing your experience with us. We are glad to hear that our front desk clerk provided prompt assistance by relocating you to another room. We apologize for any inconvenience caused by the room issue. We appreciate your understanding that compensation matters are handled by our management and we kindly ask that you reach out to them directly regarding your concerns. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Judy,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced during your visit and appreciate your patience. We take our guests' concerns seriously and will address this matter with our team to ensure that we continue to improve our services and facilities. We value your feedback and hope you will give us another opportunity to serve you in the future.

10/10 - 훌륭해요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service is so good. The check in lady was so kind and helpful.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Kaitlyn,Thank you for your kind words! We pride ourselves on providing excellent service and we're delighted that you had a positive check-in experience. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

ruben

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello ruben, Thank you for taking the time to share your feedback with us. We value your input as it helps us identify areas for improvement. We apologize for any inconvenience you may have experienced during your stay. Your comments have been duly noted and will be shared with our team for further review. We appreciate your patronage and hope to welcome you back in the future for a more satisfactory experience.

8/10 - 좋아요

Jenifer

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Jenifer,Thank you for your positive rating! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Lorena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pésimo
Nada que ver las fotos con los cuartos, los colchones viejos y se sienten los resortes, las alfombras muy sucias. El agua tibia no caliente. Muy desagradable la estancia. Cero recomendable
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Lorena,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 - 좋아요

Clare

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Clare,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

Sheilah 님, Rusk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was clean but the AC was noisy & didn't cool well. There was no cold water - just a dribble - so hard to brush teeth, etc. Shower had good pressure with convenient niches for bath products. The floor of shower & bathroom itself were so slick as to be dangerous. Front desk clerk was very helpful & friendly.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Sheilah,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 - 훌륭해요

ALEJANDRO JAVIER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all good, very friendly staff
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hi Alejandro,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 - 훌륭해요

K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello K,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Brandee

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Brandee,Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
A favorite of mine in a good location and the cleanliness of the property is excellent.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Courtney,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Gustavo,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Abiodun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Abiodun, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

ANGELA 님, Rockville

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smelly and rundown
답변 제공: Manager 님, 2023년 9월 2일
Hello ANGELA,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Your voice is very valuable to us and we hope you will return on your next travels.