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코트야드 바이 메리어트 휴스턴 NW/290 코리도 여행 후기

3 out of 5
코트야드 바이 메리어트 휴스턴 NW/290 코리도
6708 Gessner Road, Houston, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 744개 이용 후기 중 487개" "
평점 8 - 좋아요. 744개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 744개 이용 후기 중 50개" "
평점 4 - 별로예요. 744개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 744개 이용 후기 중 32개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Cristian 님, houston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen sitio un poco caro por la ubicación y servicios
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Eddie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: FOS 님, 2024년 4월 7일
Thank you for taking the time to do our survey. We appreciate your business and look forward to seeing you again when in the area again

6/10 - 괜찮아요

dechen

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
room was smelly
2024년 3월에 2박 숙박함
답변 제공: FOS 님, 2024년 3월 22일
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 직원 및 서비스
I paid nearly $200 for one night at this hotel because it had such great reviews. The hotel itself isn't much to look at, it's an older building off gessner in a business area. The front desk was friendly and accommodating when the original room they gave us did not have a pull out bed as requested. The room itself was clean, however all around the hotel was not. There was a spilled beer in the elevator that smelled disgusting and my husband unfortunately dropped our babies pillow directly into the mess. I took my other son to the pool and there were towels and trash everywhere and bugs in the pool as if it hadnt been cleaned. It was also very loud, people slamming doors until midnight when we finally could get some sleep. The light in the bathroom was very dim and took 10 seconds to actually turn on. Positives were the bed and pillows were actually very comfortable and the sleep i did get was enjoyable. The room was clean and the linens were provided in the closet for the pull out bed. The bathroom was stocked with enough towels, a hair dryer, makeup remover wipes and full bottles of shampoo and conditioner attached to the shower wall. That was awesome. Would i stay here again? No, probably not unless it was dirt cheap to do so.
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 22일
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 - 너무 별로예요

Christian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: FOM 님, 2024년 3월 22일
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Esmeralda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: FOS 님, 2024년 1월 22일
Thank you for your review, We appreciate your opinion. I am glad you stay was exceptional.

6/10 - 괜찮아요

Seth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Timing is everything
Stay was fine, but breakfast charge on my CC didn't get put through until 6 weeks later, at which point it got reported as fraud and now my CC is shut down on another business trip. Not cool.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Connie

좋아요: 청결 상태
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Gabriel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Towels are operantly a valuable commodity here. All in all, not great nor terrible. The room was clean and had a fridge and microwave.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nia

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Christy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful, rooms were clean and comfortable
2023년 11월에 3박 숙박함
답변 제공: FOS 님, 2023년 12월 7일
Thank you for taking the time to do a review. I am glad you had a wonderful experience while staying with us. I am glad the staff treated you well while you were staying with us. Hope to see you again in the future

6/10 - 괜찮아요

Latravia

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

PTG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: FOS 님, 2023년 12월 7일
Thank you for taking the time to let us know how your stay was with us. I am glad you enjoyed your stay with us. I hope to see you again in the future.

10/10 - 훌륭해요

Quoc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 11월에 1박 숙박함
답변 제공: FOS 님, 2023년 12월 7일
Thank you for taking the time to let us know how your stay was with us. I am glad you enjoyed your stay with us. I hope to see you again in the future.

6/10 - 괜찮아요

Douglas

가족 여행
Good location and convenient to US 290. Hotel has a no smoking sign near the doors of the rooms. Not sure whether it was smoke or just a musty/damp smell but our room had an odor. We were there for only one night. Overall, hotel was acceptable for one night stay.
2023년 11월에 1박 숙박함
답변 제공: FOS 님, 2023년 12월 7일
Thank you for taking the time to let us know how your stay was with us. I do apologize for the odor in your room. I will let my staff know so they can be more cautious when cleaning the rooms to take that extra step to make sure they smell fabulous. I hope to see you again in the future.

10/10 - 훌륭해요

Victor

2023년 11월에 1박 숙박함
답변 제공: FOS 님, 2023년 12월 7일
Thank you for taking the time to let us know how your stay was with us. I am glad you enjoyed your stay with us. I hope to see you again in the future.

4/10 - 별로예요

Audi 님, TACOMA

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast it was not we expected, it needs to do better job for Dining Service. I will give 2 stars.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Domingo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Hotel no good for sleeping.
The room that we stayed was on the 3rd floor facing the highway you can hear the cars and to top it off the AC made too much noise and no complimentry breakfaedt.I will never stay in this Hotel again
2023년 10월에 1박 숙박함
답변 제공: Leticia 님, 2023년 10월 24일
We appreciate your candid feedback Domingo. Thank you for your time.

6/10 - 괜찮아요

Christian

출장 여행
좋아요: 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Leticia 님, 2023년 10월 24일
We appreciate your business Christian.Thank you,

10/10 - 훌륭해요

Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service is very good, room clean, that only thing is was kind noice from the fwy .
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Souriyanh 님, Concord

좋아요: 직원 및 서비스
The shower wasn't working properly. Shower head leaking. No exhaust vent in bathroom.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Mitchell

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Liliia

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
extremely clean and safe. after three cancelled reservations in different hotels we were finally happy to stay here. overall 5 ⭐️⭐️⭐️⭐️⭐️
답변 제공: FOM 님, 2023년 10월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay while visiting the Houston area.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the teams as a way to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

doug 님, littleton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
industrial zone therefore too many noise at night.. Good for one or two day rests .
2023년 9월에 2박 숙박함
답변 제공: FOM 님, 2023년 10월 1일
On behalf of the entire hotel team, I want to thank you for taking the time to let us know about your stay. I do know how important it is to get a good night's sleep. I do apologize for noise from the industrial area behind us. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the teams. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Flores

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
When I arrived to the hotel they couldn’t found my reservation and ac on the room making a lot of noise
2023년 9월에 1박 숙박함
답변 제공: Leticia Garza 님, 2023년 9월 5일
Dear Flores, Thank you for your feedback regarding your recent stay. We appreciate your value insight.

4/10 - 별로예요

Jojus

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor pool was closed with no prior notification. The sofa bed look dirty without the cover. The curtain was broken so it was hard to watch TV. When I called to see if they can fix the curtain at 6 pm on sat I was told that they don’t have any maintenance staff to fix it. They did give me the option to switch but there was no staff to make sure the new room was in good condition. It look like they were short staffed. The person working at the lobby appeared stressed. I got a cheap hotel feel after staying at this location.
2023년 9월에 1박 숙박함
답변 제공: Leticia Garza 님, 2023년 9월 6일
Dear Jojus, We appreciate your candid feedback regarding your recent stay at our property. We have shared this information with the maintenance team. Thank you,

10/10 - 훌륭해요

Demetrius

2023년 8월에 1박 숙박함
답변 제공: FOM 님, 2023년 10월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay while visiting the Houston area.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the teams as a way to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: FOM 님, 2023년 9월 4일
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful customer experience from Jaynie!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - 훌륭해요

Luis Fernando

2023년 8월에 1박 숙박함
답변 제공: FOM 님, 2023년 9월 4일
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful customer experience from Jaynie!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 - 괜찮아요

Dwight

좋아요: 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: FOM 님, 2023년 9월 4일
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful customer experience from Jaynie!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - 훌륭해요

Billie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: FOM 님, 2023년 9월 4일
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful customer experience from Jaynie!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 - 너무 별로예요

Monica

2023년 7월에 1박 숙박함
답변 제공: Leticia Garza 님, 2023년 9월 6일
Dear Monica, We appreciate you staying with us and providing your valuable feedback. We hope that you give us another opportunity to serve you the next time you are in the area. Sincerely,

10/10 - 훌륭해요

-

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great.
2023년 6월에 1박 숙박함
답변 제공: FOM 님, 2023년 6월 25일
Thank you for taking the time to do our survey. We appreciate your feedback. Hope to see you again in the future when in the area.

8/10 - 좋아요

Stephen

2023년 5월에 1박 숙박함
답변 제공: FOM 님, 2023년 6월 2일
Thank you for taking the time to do our survey. We appreciate your feedback. Hope to see you again in the future when in the area.

10/10 - 훌륭해요

HUGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: FOM 님, 2023년 6월 2일
Thank you for taking the time to do our survey. We appreciate your feedback. Hope to see you again in the future when in the area.

4/10 - 별로예요

Schnell

2023년 5월에 3박 숙박함
답변 제공: FOM 님, 2023년 6월 25일
Thank you for taking the time to do our survey. We appreciate your feedback. Hope to see you again in the future when in the area.

10/10 - 훌륭해요

Shemika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: FOM 님, 2023년 5월 16일
On behalf of the entire hotel team, I want to thank you for sharing your recent experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Kara

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall our stay was good and work well for what we needed. The rooms were not really clean, there was mold growing on the carpet behind the bed, dead bugs in the bathroom, hair all in the shower/tub and black dirty when I tried to fill the tub to bathe my toddler. There were only 2 towels but they brought us plenty when we notified them. We would stay there again if needed but hope to find our room a little cleaner next time.
2023년 5월에 1박 숙박함
답변 제공: FOM 님, 2023년 5월 9일
On behalf of the entire hotel staff, we appreciate you taking the time to complete a survey. I do apologize you had issues with your room. I will definitely submit this to our housekeeper Supervisor so it can be resolved for future stays in the room you were in. Hope to see you again when in the area.

10/10 - 훌륭해요

Diana

2023년 4월에 2박 숙박함
답변 제공: FOM 님, 2023년 5월 16일
On behalf of the entire hotel team, I want to thank you for sharing your recent experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. The staff was wonderful! My boys loved swimming and the rooms were so nice! Comfy beds and pillows.
2023년 4월에 1박 숙박함
답변 제공: FOS 님, 2023년 4월 17일
Thank you for taking the time to do our survey. We appreciate your feedback. Hope to see you again in the future when in the area.

6/10 - 괜찮아요

Raul

좋아요: 청결 상태
별로예요: 직원 및 서비스
Day shift stuff awesome. night shift lady needs to take public relations classes..
2023년 4월에 6박 숙박함
답변 제공: FOM 님, 2023년 5월 9일
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. I do apologize you were not happy with the night shift personnel. We hope to welcome you again soon.

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No common sense
I booked this for my Parents who are disabled and my sister who was staying with them for emergencies. She spent 20 minutes unloading the car by herself. Got my Dad into his wheel chair and my mom her walker. Gets into the hotel and the system went down. They told her she could not stay there. This was at 11:30 at night the day of my brother's funeral after driving 4 hours from the coast. They should have checked them in and dealt with the system later. Especially since I had booked it online. Thank God she is a saint because that was just too much. No compassion what so ever. After they watched the unload in freezing temperatures.
2023년 3월에 1박 숙박함
답변 제공: Leticia Garza 님, 2023년 3월 20일
Hello Mrs. Julie, I appreciate you sharing your feedback with us regarding your recent booking. I'd like to clarify that the events did not occur in the manner you have described in your review. I do apologize for the inconvenience your parents experienced during the check-in process and would love to speak with you at your leisure. If you would like to discuss this matter in more detail, please feel free to contact me directly by calling the Hotel at 832-786-6400. Kind regards,

4/10 - 별로예요

cameorn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not enough sound insulation and the rooms were too noisy from the adjacent road
2023년 1월에 1박 숙박함
답변 제공: FOM 님, 2023년 2월 1일
Thank you for taking the time to give us your feedback. I do apologize that you did not have a good experience with us on your last trip. I know how important it is to have quietness in your room. I do hope you will give us another chance when you are in the area.

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
I was charge an extra $120 after already paying for my hotel in full before getting there. The front desk lady was extremely rude when I asked what happened and said she would have to deal with me later. Won’t be back!
2023년 1월에 1박 숙박함
답변 제공: FOM 님, 2023년 1월 29일
Thank you for providing feedback. I do apologize about the charge and the clerk. The charge has been taken care of. I will make sure the issue be addressed. Hope to see you again when in the area.

10/10 - 훌륭해요

Vernon

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and comfortable and front desk clerk was very helpful
2023년 1월에 1박 숙박함
답변 제공: FOM 님, 2023년 1월 29일
Thank you for staying with us. I am glad your stay was good. Thank you for giving us feedback on how your stay was. I will pass it along to the team.

10/10 - 훌륭해요

Clarissa

2023년 1월에 1박 숙박함

8/10 - 좋아요

Wilmer

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk girl was very friendly, check in was fast no problems . Room very nice and bed comfortable.
2023년 1월에 1박 숙박함
답변 제공: FOM 님, 2023년 1월 17일
Thank you for taking the time to complete a survey. We appreciate your feedback. I am glad your check in was fast and with no problems. Hope to see you again when in the area.