When I arrived for my reservation the hotel was overbooked. There was not a double suite available, which I had booked.
Finally after several minutes, the front desk told me they had a room that was single bed. But it would be the same price that I paid for the double bed. I took it because it was late and I was traveling with my children, that were tired. The room was not cleaned. Urine behind the toilet with a strong smell, trash on the floor and ROACHES! I went to the front desk to inform them that the room was not cleaned and no towels. He handed me a rag and spray bleach. I told that I needed someone to clean the room, he said that house keeping would clean the room in the morning(Monday). Monday I left the room, came back no cleaning in rm 171 that night. I went back to the front desk requesting a cleaning, Tuesday I left, came back no cleaning. Same-thing Tuesday, get back no cleaning. At this point we need towels and the front desk informed me that they do not give new towels during Covid only once a week. However the laundry is machine or out of order. Wednesday morning I decided to leave. The roaches was crawling on the bed and in our clothes. I could no longer take it. My reservation was for 8 days I stayed 3 nights