외관

페어필드 인 & 스위트 휴스턴 더 우드랜즈 여행 후기

2.5 out of 5
페어필드 인 & 스위트 휴스턴 더 우드랜즈
16850 Interstate 45 S, The Woodlands, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 985개 이용 후기 중 413개" "
평점 8 - 좋아요. 985개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 985개 이용 후기 중 133개" "
평점 4 - 별로예요. 985개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 985개 이용 후기 중 57개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 10월 12일
Dear Guest, Thank you for staying with us. We hope to be able to serve you again!

10/10 - 훌륭해요

Milena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very accommodating.
2024년 3월에 6박 숙박함
답변 제공: Anastasia Dushman 님, 2024년 3월 27일
Good evening,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are glad you enjoyed your stay, and our staff was accommodating. We will be sharing your feedback with our team to celebrate the great customer service we provided to you. We look forward to welcoming you back to our hotel should your next journey bring you back to the Woodlands, TX.

10/10 - 훌륭해요

Candace

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk is super sweet and was so quick to get anything we asked for.
2024년 3월에 1박 숙박함
답변 제공: Anastasia Dushman 님, 2024년 3월 16일
Good afternoon,Thank you for staying at Fairfield Inn & Suites Houston the Woodlands. We are glad you enjoyed your stay and the front desk went above and beyond to make your stay extra special. Your feedback has been shared with the front desk as a way of celebrating the great guest experiences we delivered. Once again, thank you for your feedback and we hope to see you again soon at Fairfield Inn & Suites Houston The Woodlands.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy
2024년 3월에 3박 숙박함
답변 제공: Anastasia Dushman, Assistant General Manager 님, 2024년 3월 14일
Good morning,Thank you for staying at Fairfield Inn & Suites Houston The Woodlands. We are glad you enjoyed your stay and we are looking forward to welcoming you back to our hotel!

6/10 - 괜찮아요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very difficult to sleep due to road noise. Also could hear sounds from guests next door and dog barking from floor above. maid service to clean, restock coffee, bring fresh towels and change sheets are only every other day. The free breakfast isn’t worth staying for. Was charge $24 for parking for a 2 day stay in a basic parking lot with no security. Not sure what the parking fee is for. The only positive of the stay was comfortable beds, bedding and pillows. Plus it’s close to great shopping. I would not stay at this hotel again. It definitely didn’t have the quality of the Marriott brand that I am used to.
2024년 3월에 2박 숙박함
답변 제공: Anastasia Dushman, Assistant General Manager 님, 2024년 3월 13일
Good afternoon,Thank you for staying at Fairfield Inn & Suites Houston The Woodlands. We are disheartened to learn that your stay was not to your expectations, and we sincerely apologize for the inconveniences you experience while staying with us. We will relay your feedback to the appropriate team department, and rest assure the team and I will work hard on the concern encounter in order to provide better service and product to all our esteemed guest such as yourself. Once again, thank you for taking the time to help improve our hotel and we hope you will give us another opportunity to welcome you back to Fairfield Inn & Suites The Woodlands

4/10 - 별로예요

Alejandra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It all started with the lack of customer service. The front desk was left unattended for over 10 minutes causing over 5 customers to not be able to check in upon arrival. Once getting situated into the room we found out the tv was not working. The staff didn’t offer much help. Then the neighbors above were making a lot of noise and the staff didn’t address the issue. Overall not great service.
2024년 3월에 1박 숙박함
답변 제공: Anastasia Dushman, Assistant General Manager 님, 2024년 3월 13일
Good morning, Thank you for staying with us at Fairfield Inn & Suites Houston The Woodlands. We appreciate you staying with us and for providing us your honest feedback. We are disheartened to hear that your stay with us was not to your expectations, and we sincerely apologize regarding the inconvenience you had at check in and with our customer service. Providing the highest level of hospitality and service is our number one priority and rest assured we will be relaying your feedback to the appropriate team members as training opportunities. While we are disappointed that we were not able to provide you with the guest experience that we are known for, it is only with feedback such as this that we can continue to improve our hotel for the future. We hope this experience will not deter you from giving us another opportunity to welcome you back to Fairfield Inn & Suites should your next journey bring you back to the Woodlands, TX. We look forward for another opportunity to welcome you back to our hotel.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with us.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found that the staff was outstanding, and the included breakfast was great.
2024년 2월에 2박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great stay
2024년 2월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and convenient to family
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

4/10 - 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
We were put in a handicapped room when we did not reserve that room type. It was extremely difficult to wash your hair while taking a shower because of how low th handicapped shower head is. The bathroom was disgusting! There was pee all over the floor behind the toilet. There was something (probably pee) splattered om the bathroom floor. The sink bad solatters and hair in it. The curtain wouldnt close all the way, so headlights and other lights were very intrusive while trying to sleep.
2024년 1월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
We apologize for the inconvenience. We will be addressing this issue.

8/10 - 좋아요

Pedro

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay! Thank you
2024년 1월에 2박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

8/10 - 좋아요

Humberto

2024년 1월에 5박 숙박함
답변 제공: Anastasia Dushman, Assistant General Manager 님, 2024년 3월 13일
Good afternoon,Thank you for staying with us! We hope you enjoyed your stay and we look forward to welcoming you back to our hotel should your journey bring you back to The Woodlands, TX

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly breakfast was awesome
2024년 1월에 2박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

8/10 - 좋아요

ANA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hola buenas tardes. Por favor deseo el reintegro del deposito de $40 que di el 01/06/2024 a traves de mi tarjeta de crédito. Gracias. Ana Castro. Hubo mucho ruido el sábado, me dieron una habitacion que se comunicaba con otra a través de una puerta y aunque estaba cerrada se escuchaba todo

10/10 - 훌륭해요

Valdir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Preço justo e ótima localização
Hotel com excelente localização, ao lado de um Walmart super center e várias outras opções de compras. Ao lado da Highway 45.
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

2/10 - 너무 별로예요

Elizabeth

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

8/10 - 좋아요

Fernando

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

8/10 - 좋아요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was overall good. Disappointed in added parking fees that I didn’t see on websites and not mentioned when we received our parking pass. Not billed through reservation but through a third party for the hotel
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Juliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, breakfast
2023년 12월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was awful but rooms were clean.
2023년 12월에 3박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Monica 님, 2024년 3월 3일
Thank you for staying with.

10/10 - 훌륭해요

Joni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only downside was you could hear the Freeway traffic.
2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Costanza

2023년 11월에 6박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Keona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay! Very relaxing.
2023년 12월에 2박 숙박함
답변 제공: Monica E 님, 2023년 12월 5일
Dear Keona,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Abraham

단체 여행
No volveri
2023년 11월에 4박 숙박함
답변 제공: Monica E 님, 2023년 12월 5일
Dear Abraham,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Saifoulaye 님, brossard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would come back
2023년 11월에 5박 숙박함
답변 제공: Monica E 님, 2023년 12월 5일
Dear Saifoulaye,Thank you for staying with us, hope to see you again!!

10/10 - 훌륭해요

A Jeanette 님, Norwalk

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great clean facility. Great swimming pool. Great continental breakfast
2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear A Jeanette,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Place
Nice place. In good shape. Great location. Staff is polite and professional.
2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Joseph 님, Missouri City

2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Thank you for staying with us.

6/10 - 괜찮아요

james

2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2024년 1월 4일
Thank you for staying with us.

10/10 - 훌륭해요

Mike L

2023년 11월에 2박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear Mike L,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

BARRY

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet, from the entrance to my 3rd floor room, was dirty! The carpet had white fuzz all over the place. It made me wonder how clean the bed was. I definitely will not stay nor recommend that particular location…ever!
2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear BarryThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 - 별로예요

Dave

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I don't like surprises that were not aforementioned. When we arrived, one person at the front desk, as she was on the phone with "someone" speaking in mixture of Spanish and English. She looked up at us and continued that conversation. Might have been a work call. Don't know. 6-8 minutes later she said "I'll call you later I have some here." Then we were told there was a fee for parking. In a parking lot, unattended, self parking, to park our car at the hotel parking lot. Things were just a little "off" and the staff, were not engaging and that part I don't care but some will. So maybe this just wasn't the hotel for us! But PLEASE have the hotel reveal ALL prices and costs. I thought when we booked through Expedia and the price shown was the price to expect. I have no idea at this point.
2023년 11월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear Dave,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay.
Staff was friendly, breakfast was good, sheets were clean, no complaints
2023년 11월에 2박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

William

2023년 11월에 2박 숙박함
답변 제공: Monica E 님, 2023년 12월 5일
Dear William,Thank you for staying with us, hope to see you again!

10/10 - 훌륭해요

Erin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Really nice hotel. Clean, comfy bed, good breakfast. Good location, a few restaraunts, fas station, and Walmart within walking distance.
2023년 11월에 2박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Dear Erin,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Cassidy

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel was nice and close to popular areas. The front desk staff was absolutely lovely,
2023년 11월에 4박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Ryan

2023년 10월에 1박 숙박함
답변 제공: Monica 님, 2023년 11월 28일
Thank you for staying with us.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was in October 2023 and my room was clean as well as the bathroom. Hallways clean as well as the lobby. Want to save a few dollars then stay for their breakfast..anice selection of cold and hot foods. The only thing that I was disappointed with was they never came in to make the bed. Strange thing, they emptied the trash but that was it.
2023년 10월에 4박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Diego

2023년 10월에 2박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to our friends house and was clean
2023년 9월에 3박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Cristian Nkem

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Arleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was nice, and the property was clean, but a little outdated.
2023년 9월에 2박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Barry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Comfortable, quiet, good food, nice staff!
2023년 9월에 2박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

John

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super nice.
2023년 9월에 1박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Monica Erives 님, 2023년 11월 10일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Arthur

출장 여행
좋아요: 편의 시설/서비스
It was fine until checkout when they said there were 2 people in the room and there only one.
2023년 9월에 2박 숙박함