책상, 암막 커튼, 다리미/다리미판, 무료 간이 침대

햄프턴 인 휴스턴-니어 더 갤러리아 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 443개" "
평점 8 - 좋아요. 1003개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 142개" "
평점 4 - 별로예요. 1003개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 86개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 좋음
호텔 서비스 청결상태 모두 좋습니다. 호텔 위치도 도심에서 매우 가까워 편했습니다.
2019년 7월에 2박 숙박함
답변 제공: Diana 님, 2019년 8월 5일
We appreciate your feedback and are happy to hear you found the hotel clean and conveniently located in the Galleria Area. We hope to see you again when your travels bring you back to Houston!

10/10 - 훌륭해요

Phyllis 님, Denver

좋아요: 편의 시설/서비스
The swimming pool and I worked out the breakfast was so yummy and the desk clerks were amazing THANKYOU so much! God bless you
2024년 4월에 3박 숙박함
답변 제공: Jacob H 님, 2024년 4월 17일
Oh wow, thank you for the kind words! Glad you enjoyed your stay with us!

10/10 - 훌륭해요

Issif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Jacob H 님, 2024년 4월 17일
Thank you Issif for the review! Glad you enjoyed your stay!

10/10 - 훌륭해요

Teresita

좋아요: 청결 상태, 편의 시설/서비스
Everything was wonderful
2024년 3월에 2박 숙박함
답변 제공: Jacob 님, 2024년 4월 15일
We're so glad you enjoyed your stay with us! Thanks for the feedback!

10/10 - 훌륭해요

juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BIEN
2024년 4월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Buenos dias, Juan.Nos da mucho gusto que todo estuviera bien y apreciamos tu retroalimentacion, esperamos verte pronto cuando tus viajes te traigan para esta area.Gracias nuevamente

10/10 - 훌륭해요

Amy

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Good morning, Amy.We appreciate the score and looking forward to seeing you again when your travels bring you back to the Galleria area.Thank you.

8/10 - 좋아요

Oswald

좋아요: 편의 시설/서비스
Everything was good
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Good morning, Oswald.We appreciate the score and looking forward to seeing you next time you are in the Galleria area.Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Thenesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wasteful hotel
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Thank you for your feedback we are sorry to hear your experience with us was not the best, we will share your feedback with our team so that we can ensure we prevent disappointment for our future guests.

10/10 - 훌륭해요

qiaofang

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

tariq

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff and hotel. Has become my favorite
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 29일
Good morning, TariqWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

10/10 - 훌륭해요

Miguel

좋아요: 숙박 시설 상태 및 시설
Excelente
2024년 3월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 29일
Good morning, Miguel.We appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very comfortable and so was the bed. Loved the big and roomy bathroom. Our stay was wonderful. Would highly recommend.
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 29일
Good morning, SarahWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

8/10 - 좋아요

Norberto

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the Hotels service and location for our purposes and beyond our traveling purposes we had dinning and shopping close by.
2024년 3월에 6박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Good morning, Norberto.We appreciate your feedback and are happy to hear that you had a good stay, we hope to see you again soon.Than you for choosing to stay with us.

2/10 - 너무 별로예요

Kyle

2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 21일
Good morning, Kyle.We apologize if our property did not meet your expectations. We are always striving to improve and meet the expectations of all our guests.If your travels bring you to this area again, we hope you give us a second opportunity.THave a great day.

8/10 - 좋아요

Michael

It was good
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 21일
Good morning. Michael.Thank you for the score and we hope to see you again when you come back to the city.Thank you so much.

10/10 - 훌륭해요

Marqueta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice, very clean establishment
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 16일
Good morning, Marqueta. We appreciate your score, and we thank you for choosing to stay with us during your travels. We are always striving to make our guests feel as comfortable as possible.

2/10 - 너무 별로예요

David 님, Palacios

2024년 3월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 4월 10일
Good morning, David.Receiving that score will push us to improve in every area, we are sorry your expectations were not met.We're hoping you will give us an opportunity to show you the improvement.

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good afternoon, Harold.We appreciate your score and will be happy to have next time your travels bring you back to this area.Hope to see you soon, have a great rest of your day.

10/10 - 훌륭해요

SANTHOSH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Santosh.We appreciate your feedback, thank you for the score, we striving to always meet our guests' expectations.We hope to see you the next time your travels bring you to the area.Thank you for choosing us.

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cobran estacionamiento
2024년 3월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Buenos dias, Miguel.]El estacionamiento se cobra por el area en la que estamos localizados, permitenos decirte que esa infomacion la puedes localizar en nuestra pagina de internet.Que tengas una linda tarde.Gracias por hospedarte con nosotros.Gracias

4/10 - 별로예요

Angelita

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn’t what we expected.
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Angelita.We regret to hear that we did not meet your expectations.Let us assure you that we aim to meet our guest expectations and hope for you to give us an opportunity to do so.

6/10 - 괜찮아요

Lacie

가족 여행
Not the nicest compared to some of the other HAMPTONS stayed. Coffee bar up front not restocked and cold water we had to warm up in our room microwave. Keys didn’t work even after getting more. $25 parking!!! Did not know and would have stayed if know.
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Lacie.We are very sorry to hear that we did not meet your expectations. We are actually in the process of revitalizing our property, if you would like to give us a try next time you are in town, we will not disappoint you.We all are excited about all the changes that are planned.Hope to see you soon.Thank you for staying with us.

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
$25 for parking was a surprise/ Facility showing signs if wear/dirty carpet
2024년 3월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Robert.We appreciate your feedback; and sincerely apologize that the parking fee took you by surprise, we do have it posted in our website; and encourage our guests to visit our website to learn more about our hotel.We have plans to revitalize our property, and we will love to have you if your travels bring you back to this area.

4/10 - 별로예요

Renathe Odder

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location was excellent. Property condition was poor and our toilet constantly malfunctioned. Parking was also expensive. Coffee in the morning was good.
2024년 2월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Renathe.We appreciate your feedback and are happy to hear that you enjoy our coffee. Regarding the parking we are located in the area where that is a common practice, hence the excellent location. And also, we have plans to revitalize our property and we will be happy to have you again if your travels bring you back to the Galleria area.

10/10 - 훌륭해요

Presley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 5박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 13일
Good morning, Presley.We appreciate your score and looking forward to seeing you if your travels bring you back to the Galleria area.We value you as a customer and looking forward to seeing you again.Best regards and enjoy the rest of your day.

10/10 - 훌륭해요

Victoriano

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel en zona muy segura cercas de galleria
2024년 2월에 5박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 5일
Señor Victoriano.Muchas gracias por el puntaje que nos otorgo, lo apreciamos de verdad, y esperamos que en su proxima estancia vuelva usted a reservar con nosotros.

2/10 - 너무 별로예요

JOHN

가족 여행
This was almost the worst Hampton Inn that I have ever stayed in! Hot water in tub could not be turned off, thermostat was broken and we had trouble keeping temperature good, towels, trash emptied and bed made was NOT done every other day as sign on mirror said ( we finally called and towels were dumped on counter and just trash emptied. Did not receive my welcome gift when checked in, later that evening I asked and she said get bottle of water out of little side market.
2024년 2월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 3월 6일
Good morning, We are sorry to hear your stay with us was less than perfect. Were any of these issues reported to the front desk? Because all of these issues could have been easily fixed had we been notified as soon as they occurred. We unfortunately cannot fix what was not reported to us. We encourage our guests to always tell us about their experiences so we can help out right away! If your travels bring you back to this area, we would love the opportunity to show you we can deliver exceptional service. I hope you have a wonderful day and that you give us another chance!Best,

8/10 - 좋아요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect midpoint area for where we need to go & get things done while in Houston.
2024년 2월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 28일
Good afternoon, Amelia.We appreciate you staying with us, we will be pleased to welcome you back when your travels bring you to the Galleria area.Thank you for your feedback.

2/10 - 너무 별로예요

Enrique Martinez 님, Irapuato

별로예요: 청결 상태, 숙박 시설 상태 및 시설
HABITACION SUCIA CON RESTOS DE COMIDA DEBAJO DE LA MESA, LA CAMA CON MANCHAS QUE MUESTRAN QUE ESTA SUCIA, LA PUERTA DEL BAÑO DESVARATÁNDOSE Y LA REGADERA TIRANDO AGUA. LA ALFOMBRA MUY SUCIA A SIMPLE VISTA SE VEIAN LAS MANCHAS
2024년 2월에 4박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 28일
Buenas tardes, Sr. Martinez.Sinceramente le pedimos dusculpas por los detalles que encontro en cuarto. Le podemos asegurar que este tipo de retroalimetacion es lo que nos hace mejorar para nuestros futuros huéspedes.Nuevamente le agradezco sus observaciones.

6/10 - 괜찮아요

Alex L 님, Sarasota

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel is noticeably aged and deficient in maintenance. No toiletries, pillows not very good, sheets coarse.
2024년 2월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 28일
Good afternoon, Alex.We sincerely apologize for the details you found in the room, and appreciate your feedback, rest assure that it will be taking care of.Thank you so much for the score, we hope for you to give us another opportunity to welcome you in our installations.Thanks again,

2/10 - 너무 별로예요

Yvette 님, Philadelphia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE. Rude front desk male staff. They leave hot water and coffee out at a station but they do not maintain the hot water and coffee and do not replace the 6 tea bags and 3 hot chocolate packs that are placed out in the morning. When I asked for a teabag the front desk man said “no, not until morning”. I asked then why is this stuff out? Hand sanitizing stations were NEVER filled. My toilet was clogged and front desk man told me I can come down and get a plunger. I thought he was joking. He wasn’t. I used the lobby bathroom throughout the night bc there IS NO MAINTENANCE ON SITE and he said “plunging toilets is beyond my job scope.” The next morning the hotel manager unclogged the toilet and said “it’s not uncommon for guests to plunge their own toilets”… never in my 20 years of traveling have I encountered or heard such nonsense. Why would a paying guest unclog a toilet? The property is old with peeling wallpaper and outdated yellowing furniture. Stay somewhere else… trust me.
2024년 2월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 29일
Good morning, We regret to hear you had this experience! When you came to the desk to inform us about the clogged toilet, our front desk agent also offered to bring you the plunger to your room as well as a room change was offered. All of which were denied by you. We do have maintenance on site during the regular day hours. Some hotels, like full service hotels, do have maintenance around the clock. We unfortunately are not one of those hotels. I wish you would have mentioned the other issues at the time you brought up the toilet incident. We hope you have a wonderful rest of your day, and we still appreciate you staying with us! Thank you,

6/10 - 괜찮아요

edgar 님, Brownsville

연인과의 여행
별로예요: 편의 시설/서비스
It need a upgrate
2024년 2월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 28일
Good morning, Edgar.We appreciate your feedback, and we are always happy to hear that.We have scheduled a renovation for spring this year. Come back and check us out soon. Thank you.

10/10 - 훌륭해요

Brandi Laura 님, Florence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 2월에 4박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 28일
Good morning, Brandi.We sincerely appreciate your business and are happy your stay was great at our location.We hope to see you again soon.Thank you!

2/10 - 너무 별로예요

Priscilla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is asking for $25 parking & not mention of it in policies or amenities. The staff blaming Expedia is false advertising. I will not pay it.
2024년 2월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 8일
Good Afternoon, Our website as well as Expedia's, do have the information posted about our parking fee. We sincerely apologize if you were not able to find it. We encourage all of our guests to look through our website thoroughly and if there are any questions, please call the hotel directly so we can help clarify any and all questions. Thank you for your stay and we hope you have a wonderful rest of your day!

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 8일
Thank you for your feedback! We hope you visit us again!

10/10 - 훌륭해요

Sara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean property close to a lot of restaurants. I needed to come for just a night and it was the perfect solution.
2024년 1월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
We appreciate you chose to stay with us.

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could be your location, breakfast was really good, and the staff was friendly
2024년 1월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Thank you for your kind words, very much appreciated.

2/10 - 너무 별로예요

Jennifer

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I did not have any hot water the my hole stay. When the I reported it to the desk the customer service desk worker just looked at me.
2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 15일
Good Afternoon, On behalf of the hotel, I sincerely apologize for the inconvenience caused due to no hot water. Please know that we train our staff to be accommodating and ready to assist. This sounds like a training and a teachable moment for our staff. Again, we are sorry you did not have hot water. I understand that is an inconvenience when you are getting ready for the day. Rest assured we have addressed this issue and will be an isolated occurrence. Thank you for choosing to stay with us.

10/10 - 훌륭해요

MARCELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Good evening, Marcela.We appreciate your kind review, and hope to see you again soon.Thank you.

8/10 - 좋아요

Nakoshea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 15일
Thank you for your score, Nakoshea! We hope that you choose to book with us again whenever your travels bring you back to the Houston Galleria area again. Sincerely,Management.

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water pressure was iffy but the hot water lasted forever! Overall our stay was great!
2024년 1월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Good afternoon, Brandon.We appreciate your review and are making the best effort to have everything running smoothly for your next stay.Thank you.

10/10 - 훌륭해요

Mikita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
We appreciate your business and hope to see you again soon.Thank you!

2/10 - 너무 별로예요

Mary

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 15일
Mary, We are so very sorry for your experience at our hotel. If you would like to call us and explain to us what went wrong so we can make sure it is an isolated incident. I hope you have a wonderful rest of your day. Sincerely, Management

10/10 - 훌륭해요

Ashley

2024년 1월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 15일
Ashley, Thank you for your outstanding score to our Hampton Inn!We hope that when your travels bring you back to this area, you choose to book with us again!Sincerely, Management

2/10 - 너무 별로예요

Kiran

2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Hello, Kiran.We are very sorry to hear that your last stay with us was not pleasant. We would like to thank you for your review.We are making our best effort to make our guests stays as pleasant as possible. And hope that you will give us an opportunity to show it.Thanks again.

10/10 - 훌륭해요

Jinhyeok

2024년 1월에 2박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Thank you for your review, we hope to see you again soon.

10/10 - 훌륭해요

Brent

2024년 1월에 3박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Good evening, Brent. We thank you for your review, we hope to see you again soon.Thank you.

10/10 - 훌륭해요

BRENDA NATALIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen hotel para hospedarse
La habitación estuvo bien, solamente que el servicio de limpié no se realizó un día por ser 1de enero.
2023년 12월에 5박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Gracias for tus palabras tan ambles, esperamos que nos elijas en un futuro para tu próximo viaje.

2/10 - 너무 별로예요

joel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed in a lot of hotels. This was the noisiest by far. People including their own crew talking and slamming doors all night long. I has to check out early and got a quiet and peaceful place.
2023년 12월에 6박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 13일
Good evening, Joel.We are very sorry to hear that you had a not-so-great experience with us, we thank you for your feedback and rest assured that we will make every possible effort to have those issues resolved.

8/10 - 좋아요

Warren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hampton Inn Near the Galleria 님, 2024년 2월 15일
Thank you for your score! Please come stay with us next time you are in town. Have a wonderful day!