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힐튼 가든 인 휴스턴/부시 인터콘티넨털 에어포트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 715개 이용 후기 중 386개" "
평점 8 - 좋아요. 715개 이용 후기 중 177개" "
평점 6 - 괜찮아요. 715개 이용 후기 중 71개" "
평점 4 - 별로예요. 715개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 715개 이용 후기 중 45개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Stephanie

The front desk clerk was excellent
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Stephanie, we're delighted to hear you had a wonderful experience with our front desk colleagues at Hilton Garden Inn Houston/Bush Intercontinental Airport. We always strive to deliver great service. We appreciate your review and hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly seervice
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Ashley, it's fantastic to hear that you appreciated the warm service during your visit at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We're looking forward to welcoming you back on your next journey to Houston. Safe travels!

10/10 - 훌륭해요

Zakaria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient clean and friendly front desk
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Zakaria, it's uplifting to know you appreciated the convenience and cleanliness of Hilton Garden Inn Houston/Bush Intercontinental Airport. Our welcoming team at the front desk is always aiming to provide a wonderful experience. We look forward to your next stay with us.

6/10 - 괜찮아요

Erica

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I booked this hotel for the free shuttle. We arrived at the airport at 12:30 am due to a delayed flight. The shuttle driver refused us because he had to clock out of the hotel at 1am, its an 8 min drive from airport we paid $30 for taxi. The next morning we cane downstairs at 5:15am for our 5:30 shuttle, it was full so we asked front desk for another taxi, this time without asking she booked us a limo service for $72 . So much for a free shuttle or any customer service worth speaking about. All night cars without mufflers raced along the outside of the building making it impossible to sleep. Hilton Garden inn, Houston WE HAVE A PROBLEM.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Erica, it's unfortunate to hear about your experience with our shuttle service and the noise disturbances. Ensuring smooth transportation and a peaceful atmosphere for our guests is of utmost importance to us. We'd be grateful to consider your suggestions to better serve our guests in the future. We hope the rest of your stay was enjoyable and look forward to the opportunity to enhance your next experience with us.

10/10 - 훌륭해요

Rebecca

좋아요: 편의 시설/서비스
Very nice hotel
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Rebecca, we appreciate your kind words about Hilton Garden Inn Houston/Bush Intercontinental Airport. We're thrilled to hear your experience was enjoyable and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Jordan

I arrived at the property and there was no room available in spite of having a confirmed paid reservation. This was absolutely horrible.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jordan, it's certainly concerning to hear about the difficulties you encountered upon arrival. All guests should expect a smoothly coordinated check-in process, particularly those with confirmed reservations. We're looking into these circumstances to ensure this doesn't happen in the future. We value your feedback and hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Donald 님, Houston

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk person was too notch. Room was clean. Shuttle was efficient. Close to the airport so you do hear planes all night
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Donald, thank you for choosing Hilton Garden Inn Houston/Bush Intercontinental Airport. We are thrilled that our top-notch front desk team member, clean accommodations, and efficient shuttle service met your expectations. We understand the proximity to the airport has its advantages but may lead to occasional noise. We appreciate your understanding and look forward to serving you again in the future.

8/10 - 좋아요

OLUBIYI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to the Airport and Good breakfast. Appreciate the early check in gesture
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Olubiyi, it's great to hear that you found Hilton Garden Inn Houston/Bush Intercontinental Airport's location convenient and enjoyed the breakfast offerings. Your acknowledgment of the early check-in gesture is also greatly appreciated. We strive to provide excellent services to ensure our guests are comfortable. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

AURORA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a very nice hotel, with free transportation to the airport. The man in the front desk is so kind. Everything is clean, they have cold water at the lobby and the restaurant is good.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Aurora, it's terrific that you found Hilton Garden Inn Houston/Bush Intercontinental Airport to be a nice hotel with a convenient airport shuttle. We're thrilled to hear that our front desk teammate left a positive impression and that you appreciated the cleanliness of our facilities. It's great to learn that the added touch of cold water in the lobby and quality of our restaurant met your expectations. We strive to provide a wonderful experience for guests and sounds like we hit the mark during your stay. Thank you so much for your stellar review. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Roman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Welcoming and friendly staff. Restaurant on site with vegetarian options. A shop with everything you need for a cancelled flight’s overnight stay. Not much dining or shopping options nearby.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Roman, it's delightful to hear that you found Hilton Garden Inn Houston/Bush Intercontinental Airport to be a convenient choice for an unexpected stay. We're glad our on-site dining, including vegetarian options, and our well-stocked shop served you well. While we recognize the limited shopping and dining options in the vicinity, we hope our amenities provided a measure of comfort. Your positive words for our team members are greatly appreciated, and we look forward to welcoming you back, should you need us in the future.

10/10 - 훌륭해요

Mauricio

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Mauricio, thank you for your top rating. We're thrilled to know that your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport met your expectations. Feedback like yours motivates our team members to continue offering exceptional service. We look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

AURORA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is great
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Aurora, it's heartening to know that you had a pleasant experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. We're thrilled to hear that you found everything to your liking. Your satisfaction is our best reward. We eagerly await your next visit.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Victoria, thank you for taking the time to rate your experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. We are thrilled to know that your stay was a pleasant one. We hope to see you again, offering you the same quality service and enjoyable experience.

2/10 - 너무 별로예요

Vikram 님, Frisco

단체 여행, 아이를 동반한 가족 여행, 가족 여행
When we reached the property they informed us that they didn’t have a reservation. After checking the system they said that the booking was cancelled 4 mins after it was booked. I tried to find a number for Expedia to call and talk but didn’t find one. We had to book a new reservation
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Vikram, we're sorry to hear about the confusion regarding your reservation. It sounds like there may have been some miscommunication, and we apologize for any inconveniences you experienced. Moving forward, we assure you that our team members would be more than happy to assist in rectifying any similar situations should they arise. We hope you'll give us another chance to serve you in the future.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport & some dining within a 10 minute walk
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Kevin, it's great to hear that you enjoyed the convenient location of Hilton Garden Inn Houston/Bush Intercontinental Airport, with its proximity to the airport and local dining options. Our team takes pride in delivering a comfortable and accessible experience to our treasured guests. We hope to welcome you again in the future, ensuring your stay is an enjoyable one.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service great price
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Thanks for the amazing rating, Samantha!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Houston/Bush Intercontinental Airport!

10/10 - 훌륭해요

Paul 님, Victoria

좋아요: 편의 시설/서비스
Front desk service great . I called from airport. Very clear instructions and speedy check in
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Paul, it's exhilarating to hear that your experience at the Hilton Garden Inn Houston/Bush Intercontinental Airport proved exceptional. Your feedback, particularly about the efficient check-in process and clear instructions, enhances our enthusiasm to best serve our guests. Our front desk team is glad to have made a favourable impression. Looking forward to your next visit.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Thank you for the excellent rating, Linda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Houston/Bush Intercontinental Airport! We look forward to hosting you again soon.

10/10 - 훌륭해요

Homer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenient. As this is on the way to rental car place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Homer, thank you for highlighting the convenient location of Hilton Garden Inn Houston/Bush Intercontinental Airport. Our position proves itself to be beneficial for guests like yourself. We're very appreciative of your words and look forward to the opportunity to welcome you back in the future.

8/10 - 좋아요

Kamilla

좋아요: 청결 상태, 직원 및 서비스
By airport, late check in available
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Kamilla, we appreciate you choosing Hilton Garden Inn Houston/Bush Intercontinental Airport for your stay. It's good to know that you took advantage of our advantageous location and flexible check-in times. Your experience is valuable to us and we hope to serve you again in the future.

10/10 - 훌륭해요

Pamela

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Pamela, thank you for your perfect rating of Hilton Garden Inn Houston/Bush Intercontinental Airport. Your support, evident through this score, is truly valued. We eagerly anticipate your return visit, offering you yet another enjoyable stay.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Warm welcome! Like you are family.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Lisa, we're delighted to hear that you felt embraced as family at Hilton Garden Inn Houston/Bush Intercontinental Airport. This kind of warm hospitality is something we strive for, so it's fantastic to know we hit the mark. Thank you for your kind words. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Cezaric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Cezaric, thank you for sharing your thoughts. We understand that there's always room for improvement and we'll do our best to enhance your experience in the future for an even better stay. We hope to welcome you back soon.

8/10 - 좋아요

CRAIG

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for a one night stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Craig, it's wonderful to hear you found the Hilton Garden Inn Houston/Bush Intercontinental Airport satisfactory for a brief stay. We strive to ensure everyone's experience is comfortable and convenient. We hope to welcome you back in the future, perhaps for a longer visit!

6/10 - 괜찮아요

Joffre

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Joffre, thank you for taking the time to rate your stay. It appears from your rating that there may have been some aspects of your stay that didn't meet expectations. We'd appreciate any further feedback you could provide so we can use the information to continuously improve our services.

10/10 - 훌륭해요

Lynne

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Lynne, we're thrilled to see your perfect rating of Hilton Garden Inn Houston/Bush Intercontinental Airport! It appears that you had a wonderful experience with us. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Diane 님, Fayetteville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that I could get good food at the hotel and did not have to leave. I really liked that I could leave my car at the hotel for a week and just pay for parking. . Also liked that the shuttle bus came every 30 minutes. Very comfortable room which was very clean a priority for me. A big tv was very nice too.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Diane, it's wonderful to know that you had a comfortable stay at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We're glad you appreciated our convenient on-site dining options, extended parking service, and frequent shuttle bus. It's great to hear your room met your cleanliness standards and that the television added to your stay. We aim to make every aspect of our guests stay enjoyable and look forward to welcoming you back in the future!

8/10 - 좋아요

Rigoberto 님, MIAMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok for one night airport hotel, convenient
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Rigoberto, thank you for taking the time to share your impressions of your stay. We're delighted to know that you found Hilton Garden Inn Houston/Bush Intercontinental Airport to be a practical choice for those seeking convenience. We hope to welcome you back on your future travels.

10/10 - 훌륭해요

Eduardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelent location and complimentary transportation on 2 mile radius
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Eduardo, it's fantastic to hear that you found the location of Hilton Garden Inn Houston/Bush Intercontinental Airport to be excellent and appreciated our complimentary transportation service. We pride ourselves on offering these conveniences to enhance guests' stays. Thank you for choosing us, and we eagerly anticipate your next visit.

6/10 - 괜찮아요

Ashley 님, Allendale

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Advertise that they have a hot tub but was not accessible. We booked this hotel solely based on the hot tub and no where did it say in the listing that it was under maintenance or unavailable. Misleading to say a hotel has a hot tub only to show up and for it to be unavailable. Would have stayed somewhere else if there was no hot tub. I am a Hilton Honors Diamond member also just used Expedia to book through because rate was cheaper. Hotel was very clean and staff was pleasant. Don’t book this place if you want the hot tub or call ahead to verify it is accessible prior to booking.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Ashley, it's certainly disappointing that your expectations regarding the hot tub were not met during your stay. The hotel endeavors to ensure all listed amenities are available to guests and any temporary unavailability is communicated clearly. Your feedback will aid us in making improvements in this area.On the brighter side, it's wonderful to hear that you found the hotel to be pristine and our team members amiable. We appreciate your loyalty as a Hilton Honors Diamond member and your consideration in choosing our hotel for your stay. For future visits, we encourage guests to contact the hotel directly for any specific amenity inquiries to avoid any potential disappointments. We look forward to the opportunity to serve you better in the future.

6/10 - 괜찮아요

Carl

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They overcharged me for two nights that I was not there after I checked out. It took more than three months to get them to resolve it and reimburse me. Totally incompetent responses from management.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Carl, thank you for bringing your concern to light. It's regrettable that you had to face issues relating to an payment discrepancy and the duration it took to rectify this. We appreciate your feedback as it offers us an opportunity to improve. We hope you will consider giving us another chance to enhance your experience.

10/10 - 훌륭해요

TAMARA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will recommend this hotel. Such great service. Thank you.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Tamara, it's great to hear that you had an enjoyable experience at the Hilton Garden Inn Houston/Bush Intercontinental Airport. Your compliments on our service are appreciated. We thank you for recommending our hotel and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Marco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
supero close to the airport the staff is really nice and help full
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Marco, it's wonderful to hear that you appreciated the proximity of Hilton Garden Inn Houston/Bush Intercontinental Airport to your travel hub. We're glad that our team members could make your stay even more pleasant with their attentive service. Thank you for choosing us, and we hope to host you again soon.

10/10 - 훌륭해요

Marco

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the personal es really helpfull
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Marco, thank you for your positive feedback. We're thrilled to hear that you found our team at the Hilton Garden Inn Houston/Bush Intercontinental Airport highly supportive. We look forward to seeing you again soon.

2/10 - 너무 별로예요

OSLY

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
OSLY, we noted your rating and regret to see it indicates that your experience didn't meet expectations. Please feel free to share more details about your stay so improvements can be made. We're always looking to enhance guests' experiences.

8/10 - 좋아요

JORGE

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jorge, it's fantastic to know that you had a positive experience at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We greatly appreciate your rating and we hope to continue being your choice of stay during your trips to Houston. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Linda

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for sharing your perfect rating with us, Linda!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Houston/Bush Intercontinental Airport! We want everyone to feel right at home at Hilton Garden Inn Houston/Bush Intercontinental Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me pareció un hotel muy cómodo, limpio, el personal muy atento y sobre todo cerca del aeropuerto por si uno solo va de transito. 100% recomendado
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Es maravilloso saber que el Hilton Garden Inn Houston/Bush Intercontinental Airport le pareció cómodo y limpio. Estamos encantados de que los atentos miembros de nuestro equipo hayan contribuido a su experiencia y de que nuestra proximidad al aeropuerto haya sido conveniente para sus necesidades de tránsito. Su alta recomendación significa mucho para nosotros. Esperamos volver a verte pronto.

10/10 - 훌륭해요

Arlington

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Thanks for the fantastic rating, Arlington!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. We're all looking forward to your next stay with us.

4/10 - 별로예요

Shaun

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
We appreciate the feedback, Shaun.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Thank you for sharing, Larry!At Hilton Garden Inn Houston/Bush Intercontinental Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bravo
I spent HOURS searching through reviews to find the right place that was safe, affordable, clean and quaint. I was so glad I settled on this hotel. James at the front desk was amazing, the food was appetizing, and the restaurant staff was accomodating. While I honor all of the reviews, both good and bad, I want to add that this place was amazing. Though they don't do daily cleaning, I was able to get them to get the trash and replenish the towels. I was there for a performance and after the show, it was great to come back to such an ideal space for lodging. Bravo!! I will be back again...for an encore.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Your kind words truly brighten our day! Reading about your positive experience at the Hilton Garden Inn Houston/Bush Intercontinental Airport fills us with joy. We're thrilled to learn that James from our front desk met your expectations, and that our inviting food and accommodating team enhanced your stay. We're also immensely grateful for your understanding about our housekeeping services. Our aim is a comfortable and well-maintained space for our guests, and we're glad your lodging lived up to this. It's wonderful to hear that we'll be welcoming you back in the future. We await your encore!

2/10 - 너무 별로예요

Roque

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
We appreciate the feedback, Roque.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

Alvin 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for sharing your thoughts with us, Alvin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Houston/Bush Intercontinental Airport. Thank you and have a lovely day!

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good rest
Nice hotel located close to the Rental Car centre and the International airport so was a great first night after a long flight.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Sharon, it's wonderful to hear you found the Hilton Garden Inn Houston/Bush Intercontinental Airport to be an ideal location for nights following your long flights. We hope to continue being your top choice during future travels. Safe journeys!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean. Great amenities. Friendly staff. Love the mobile check in.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Steven, we're thrilled to hear that you appreciated the cleanliness, exceptional amenities, and the convenient mobile check-in at the Hilton Garden Inn Houston/Bush Intercontinental Airport. It's also heartening to note that our friendly team members made a positive impression on your stay. We look forward to serving you again in the future.

10/10 - 훌륭해요

Kelsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 9일
Thank you for the perfect rating, Kelsey!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great except we couldn't get hot water for showering. We called to report it but didn't hear back. Hotel is clean, in good condition and a 5 minute shuttle to the airport.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Jerry, it's delightful to know that you appreciated the cleanliness and convenience of Hilton Garden Inn Houston/Bush Intercontinental Airport. We're sorry to hear of the issue with the hot water, your concerns were certainly noted. We are in continuous efforts to ensure our guests' comfort and satisfaction. We are thrilled that despite this small hiccup, your overall experience was positive. Our team at the Hilton Garden Inn appreciates your feedback and we hope to welcome you back in the future.

10/10 - 훌륭해요

Jill

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 9일
Thanks for the perfect rating, Jill! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. Have a great day!

10/10 - 훌륭해요

dorothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Dorothy, it's a delight to know you enjoyed your stay at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We greatly appreciate your rating and hope to welcome you back in the near future. Thank you for your patronage. Safe travels!