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홀리데이 인 익스프레스 호텔 & 스위트 펄랜드, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 890개 이용 후기 중 530개" "
평점 8 - 좋아요. 890개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 890개 이용 후기 중 79개" "
평점 4 - 별로예요. 890개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 890개 이용 후기 중 43개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Raymundo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opcion
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Sylvia

가족 여행
좋아요: 숙박 시설 상태 및 시설
This hotel, I will stay at again. The rooms and linens were clean. The breakfast buffet was amazing!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Steve

2024년 1월에 5박 숙박함

8/10 - 좋아요

J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok.

10/10 - 훌륭해요

Duaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

leroy

Bathroom needs to be redone
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Veronica

아이를 동반한 가족 여행
Black out curtain rod was broken, 2 main light fixtures flickering, toilet seat was also broken and wobbly and the shower head didn't have pressure. When I called the front desk, she said thanks.
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

David

가족 여행
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Robert,Thank you for staying with us on your recent trip to Pearland.I wish you could have let us know how we fell short during your stay so we can have the problems fixed.If your travels bring you back our way, I hope you can give us another shot! We aim for 10-star service every time!

2/10 - 너무 별로예요

james

출장 여행
별로예요: 청결 상태
Good, but for seeing the ROACH in my room
I actually was a fan of the workers here, but seeing a roach in my room in the morning is a NO GO for me.
2023년 12월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello James,Thank you for staying with us, and letting us know your honest experience.I sincerely apologize about the unexpected visitor! Rest assured, our Terminix representative was made aware of your complaint on his most recent visit.We regularly have our hotel treated, its sad when things can slip past us :(

10/10 - 훌륭해요

James

출장 여행
2023년 11월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello James,Thank you so much for staying with us, and letting us know how your stay was.I'm so glad you enjoyed yourself! If your travels bring you back to our side of town, we hope to see you again :)

6/10 - 괜찮아요

Christie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The toilet seat needed changing ( peeling and cracked) Slow draining tub. Staff were friendly.
2023년 12월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Christie,Thank you for staying with us, and letting us know your honest experience.I sincerely apologize about the issues in the bathroom. Our maintenance department was made aware of them, and have fixed them for the next guest.I hope you can give us another chance to give you the 5-star service you expect from an IHG hotel :)

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Carmelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and the staff was very hospitable.
2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Carmelle,Thank you so much for staying with us, and taking time out to give us your honest thoughts.I am very happy the staff left a good impression on you! I will make sure they hear your kind words. They will be so happy to know their hard work is leaving a lasting impression on our guests :)If your travels bring you back our way, we hope to be your hotel of choice!

10/10 - 훌륭해요

Rolanda M

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Good Morning Rolanda,Thank you so much for staying with us, and taking time out to give us a rating.We are so happy you enjoyed yourself! If your travels bring you back to our side of town, we hope to be your lodging partner of choice :)

10/10 - 훌륭해요

Sam

2023년 11월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Thank you for staying with us, Sam!We are so glad you enjoyed your time here in Pearland :)

2/10 - 너무 별로예요

Fiona

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was food that was expired, the room bathroom could have been clearer Disappointed with my stay This property needs to improve
2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Fiona,I am so sorry about the experience you had staying with us.We pride ourselves on our cleanliness & breakfast scores, so I hope you can give us another chance to show you that was an exceptional case.

10/10 - 훌륭해요

Patrice

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

julie 님, San Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice breakfast choices. Love having a Keurig in the room. Beds were clean and comfortable. We appreciated the lotion and soap at the sink and in the shower. No complaints or suggestions for further stays.
2023년 11월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Julie,Thank you so much for staying with us! We are so happy you enjoyed your stay at our Pearland property.We hope to see you again should your travels bring you back our way :)

8/10 - 좋아요

Chastity

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel… bathroom could use some updates but clean and comfortable
2023년 11월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Hello Chastity,Thank you so much for staying with us on your recent trip to Pearland.We actually just got word that our corporate office is laying the groundwork for hotel-wide renovation! I'm hoping the bathrooms get a major update, as well.We hope you can come back and see us after our new remodel!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Sheets had gross stains, microwave didn’t work. Everything else was great! They gave me new sheets and breakfast was good
2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 12월 14일
Dear Valued Guest,Thank you for staying with us on your recent trip to Pearland.I am so sorry about the stains on your sheets! That is absolutely unacceptable. I'm glad they were able to fix you up with new sheets, however.I will absolutely make sure our Executive Housekeeper is aware of this oversight. We will work hard to make sure that does not happen again for the next guest!

10/10 - 훌륭해요

clelmer 님, oak Lawn

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho el hotel sobre todo el servicio muy bueno 👌
2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 19일
Good Morning Clelmer,Thank you for staying with us!We are so happy you enjoyed your stay :)If your travels bring you back to Pearland, we hope to be your hotel of choice!

6/10 - 괜찮아요

Stephanie

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Stayed in 3rd floor room - there are some obvious issues with the floors - they are so uneven, the tile in the bathroom were popping up and I stubbed my toe on one of them. My business associate who was put on first floor had a decent room. Staff checking in was rude. Will not return.
2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 8일
Hello Stephanie,Thank you for staying with us on your recent business trip to Pearland, and letting us know your honest experience.I am so sorry about the tile issue on the 3rd floor! We are working with our upper management to get those issues fixed promptly.We hope you can give us another chance if your traveling to Pearland for business again. We can keep you off 3rd floor, no questions asked!

10/10 - 훌륭해요

Shicobie

2023년 11월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 8일
Good Morning Shicobie,Thank you so much for staying with us, and letting us know how we did.We are so excited you enjoyed your time here in Pearland. If your travels bring you back our way, we hope to be your lodging partner of choice!

10/10 - 훌륭해요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient, comfortable, affordable hotel. Will definitely stay here again!
2023년 10월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 8일
Good Morning Harry,Thank you for staying with us and expressing your kind words!We appreciate you taking time out of your day to let us know how we did.We look forward to you stopping by again!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación en Pearland, hotel muy limpio, personal atento y amable
2023년 10월에 6박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 8일
Hello Kevin,¡Muchas gracias por quedarte con nosotros!Estamos muy contentos de que haya disfrutado de su estancia en el hotel.Si tus viajes te traen de regreso a Pearland, ¡esperamos verte nuevamente!

8/10 - 좋아요

Dale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room needed repairs.
2023년 10월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 24일
Hello Dale,Thank you for staying with us on your recent trip to Pearland, and letting us know your experience.We are due for a renovation soon. Trust me when I say we are very excited to get an update & room repairs!We hope to see you again if your travels bring you back to our side of town.

10/10 - 훌륭해요

Ruth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
I had an wonderful, comfortable stay. The staff was extremely friendly, breakfast variety was excellent and the price was very economical compared to neighboring hotels. Will definitely stay again while in Pearland.
2023년 10월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 24일
Hello Ruth,Thank you so much for staying with us on your recent trip to Pearland!We are so very happy for you sharing these kind words. Our staff will be excited to know their hard work is being noticed :)We'll have a room for you when your travels bring you back to our side of town!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 10월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 16일
Hello James,Thank you so much for staying with us on your recent trip to Pearland.We are very happy to see that you enjoyed yourself. Our team will be so excited to hear your review!We hope to see you again if your travels bring you back to the area.

10/10 - 훌륭해요

Leanora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 16일
Hello Leanora,Thank you so much for staying with us on your recent trip to the Pearland area.We are very thrilled you enjoyed yourself.If your travels bring you back our way, we hope to see you again!

10/10 - 훌륭해요

Santhiraj

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good customer service.
2023년 10월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 16일
Hello Santhiraj,Thank you for staying with us! We appreciate you taking time out of your day to let us know how we did.I will definitely make sure our Front Desk team hears your shout out -- we've all been working very hard to ensure every guest leaves here with a smile :)

8/10 - 좋아요

Carmen

2023년 10월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 11월 8일
Hello Carmen,Thank you for staying with us and taking time out to let us know how we did.We are glad you enjoyed yourself overall. If your travels bring you back to Pearland, we hope to be your lodging partner of choice!

10/10 - 훌륭해요

Jeffrey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That is close to freeway
2023년 10월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 16일
Hello Jeffrey,Thank you so much for staying with us on your recent trip to Pearland. We are glad you enjoyed yourself!Our property truly is a hidden gem. Great location, clean rooms...can't beat it!We hope to see you again if you're in the area :)

10/10 - 훌륭해요

ROSEMARY 님, Lake Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was great and very clean
2023년 10월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 16일
Hi Rosemary,Thank you so much for staying with us!We are very happy you enjoyed yourself. Our staff has been working so hard to make sure our valued guests have a memorable experience :)If your travels bring you back our way, we hope to see you again!

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. 4 night stay did not have maid service one day, but they comp snacks the next night. They overcharged the incedential charge which was a nuisance.
2023년 9월에 4박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 7일
Good Morning Kevin,Thank you for staying with us and letting us know about your experience.I do apologize about Housekeeping missing your room! We strive for all of our guests to have a clean environment when they stay.I did have a training session with the employee who checked you in and overcharged for the incidentals. I'm so sorry about that! It will fall off and be returned back to you.We'd love for you to give us another shot if your travels bring you back to Pearland!

10/10 - 훌륭해요

Henry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2023년 9월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 3일
Hello Henry,Thank you so much for staying with us! We appreciate you taking the time out of your day to let us know how we're doing.If your travels bring you back to our side of town, we hope to see you again!

10/10 - 훌륭해요

Derrick 님, Tomball

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2023년 8월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 3일
Hi Derrick!Thank you for staying with us on your trip to Pearland. We're so very happy you enjoyed your stay at the Holiday Inn Express!If you need lodging again in the Pearland area, we hope to be your #1 pick :D

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 3박 숙박함
답변 제공: Thomas S. 님, 2023년 10월 3일
Hello Antonio,Thank you for staying with us! We are very glad you enjoyed your time here at the Holiday Inn Express Pearland!If your travels bring you back our way, we hope to see you again :)

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 24일
Good Morning Denise,Thank you for staying with us! We are so glad you enjoyed your stay at the Holiday Inn Express Pearland.We hope to see you again if your travels bring you back to our side of Pearland!

10/10 - 훌륭해요

Estefani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked this hotel at a great price with breakfast included! Rooms were very clean and the breakfast selection was the best! Would definitely stay here again
2023년 9월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 24일
Good Morning Estefani,Thank you so much for staying with us and letting us know how we did!We are so happy you enjoyed yourself. Our staff has been striving to give that 5-star service to our valued guests, it's great to hear they are delivering!We hope to see you again if your travels bring you back to our side of town :)

10/10 - 훌륭해요

Aisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay. Breakfast was great. Rooms were nice and clean and comfortable. Housekeeping very attentive. Pool was clean
2023년 9월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 24일
Good Morning Aisha,Thank you for staying with us and sharing your kind words.I will definitely make sure our staff hears your shout out! They will be so happy to know that their hard work is being noticed :)We hope to be your lodging partner of choice should your travels bring you back to our side of town!

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ac unit in the room was really loud and rattley and the 3 floor elevator was very slow.
2023년 9월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 9일
Hello Elizabeth,Thank you for staying with us, and taking time out to let us know your honest experience.I apologize about the AC unit. We are in the process of replacing the noisy ones. I'm sorry that impacted your stay!If your travels bring you back our way, we hope you can stay with us again to give you that 5-star experience you've been wanting :)

6/10 - 괜찮아요

Iman

2023년 9월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 9일
Hello Iman,Thank you for staying with us, and taking time out to give us a review.I'm sorry we fell short of your expectations! I wish you could have let us know a little more details so we can address the shortcomings.If your travels bring you back to Pearland, I hope you can give us another chance to be your lodging partner of choice! :)

8/10 - 좋아요

Maryam

2023년 8월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 24일
Good Morning Maryam,Thank you so much for staying with us and letting us know how we did.We're glad you enjoyed yourself! Hopefully next time you return we can give you that 5-star experience you expect from a Holiday Inn :)

8/10 - 좋아요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Excellent staff. Walmart & fast food options 2 minutes away. Walls seem thin, could hear folks talking and hear ever step someone takes above you. Was overall pleased & would book again
2023년 8월에 4박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 3일
Hello Tracey,Thank you so much for staying with us. We appreciate you taking time out of your day to let us know your honest experience.Sorry to hear about the thin walls on your room. If you remember your room #, the next time you come visit we can make sure you don't get that one!

10/10 - 훌륭해요

Frank

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 6박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 3일
Hello Frank,Thank you for staying with us on your recent trip to Pearland, we are so glad you enjoyed yourself!If your travels bring you back our way, we hope to be your lodging partner of choice :D

8/10 - 좋아요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 3일
Hello Felicia,Thank you for staying with us at the Holiday Inn Express Pearland. We are glad you enjoyed yourself :)If your travels bring you back to Pearland, we hope to see you again!

10/10 - 훌륭해요

Wyman

좋아요: 청결 상태
Staff was siper friendly. Room was super clean
2023년 8월에 2박 숙박함
답변 제공: Thomas S. 님, 2023년 9월 3일
Hello Wyman,Thank you for staying with us at the Holiday Inn Express Pearland. We appreciate you giving us your honest feedback.I'm so happy the staff impressed you! They will be so thrilled to know that their hard work is paying off & being noticed :D