외관

휴스턴 에어포트 메리어트 앳 조지 부시 인터콘티넨털 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1436개 이용 후기 중 867개" "
평점 8 - 좋아요. 1436개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1436개 이용 후기 중 134개" "
평점 4 - 별로예요. 1436개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1436개 이용 후기 중 64개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hye-Kyung

2023년 6월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2023년 6월 24일
Dear Hye-Kyung, Thank you for staying with us and for your excellent rating. We love receiving feedback like yours, as our goal is to ensure a memorable experience for every guest. We value your business and look forward to seeing you when you return to the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Myoungok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2022년 12월 23일
Dear Myoungok, It was a pleasure having you as our guest at Houston Airport Marriott at George Bush Intercontinental. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We wish you a wonderful holiday season and look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

6/10 - 괜찮아요

Nancy 님, Midland Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charging $16 for a bottle of water Charging for Wi-Fi $50 taxes added. Marriott definitely is taking advantage of the customer.
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 16일
Dear Nancy, Thank you for sharing the specifics of your stay with us. We regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you and are grateful for your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future trip to the area. Desmond Vasquez Senior Rooms Operation Manager

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel right on airport property Train to gates takes minutes
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 15일
Dear Thomas, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

David

Front desk staff handled our early arrival seamlessly. My wife and I are both veterans and we received top notch respect and service. Job well done.
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 14일
Dear David, We appreciate your service to our country and for being our valued guest. Thank you for your complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front-desk associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you and your wife again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 - 괜찮아요

soohee

좋아요: 청결 상태
I thought wifi is free because expedia website mentioned it. But they charged me for $16.95 for using wifi. Only Marriott bonvoy member get free wifi service. Expedia should mention this on their website.
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 16일
Dear Soohee, Thank you for choosing us for your visit. We regret your disappointment with the Wi-Fi charges. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We hope you will consider giving us a second chance the next time you are in the area. Desmond Vasquez Senior Rooms Operation Manager

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean rooms. It had an escalator you needed to take prior to the elevator which was a little awkward with luggage. Staff was nice.
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 10일
Dear Brenda, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We have also taken note of your additional comments and have addressed them appropriately. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Cynthia

2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 10일
Dear Cynthia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon.Desmond VasquezSenior Rooms Operation Manager

2/10 - 너무 별로예요

Meaghan

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 8일
Dear Meaghan, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Mario

연인과의 여행
Prima Lage für eine Übernachtung nach einem langen Flug
2024년 4월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 6일
Dear Mario, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for sharing your feedback. Ensuring a comfortable and convenient experience for our guests is important to us, and we are delighted to hear that our prime location near the airport met your needs. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Bridget

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service at restaurant
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 5일
Dear Bidget, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for sharing your feedback. Our team takes great pride in providing exceptional hospitality to all our guests, and it is always rewarding to hear that we have succeeded in creating a memorable dining experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love that this hotel is right in the airport! As always, Marriott has rooms that are clean and comfortable!
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 4일
Dear Tracy, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for the generous rating. It is wonderful to know that you loved our well-kept accommodations and that our convenient location made it even better. We appreciate your loyalty to our brand and look forward to your next stay whenever your travels bring you back to our area.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

JOSE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel needs more bath room and shower amenities, remember this hotel is for guest in transit, then they some times need, teehtbrush, hair gel, etc
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 4일
Dear Jose, Thank you for taking the time to review your stay at Houston Airport Marriott at George Bush Intercontinental. While we are happy to see your high rating, we apologize for not meeting all of your expectations with regard to in-room amenities. We are grateful for your suggestions. It was a pleasure having you as our guest, and we look forward to welcoming you back to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Aki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Especialmente el servicio que ofrece durante el horario del desayuno en el restaurante es excelente.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 3일
Dear Aki, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your experience. We were delighted to learn that the service provided by our associates during breakfast hours in our restaurant surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Desmond VasquezSenior Rooms Operation Manager

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Like many other people, I believe, when I connected to the hotel's wi-fi service I completely assumed that it was free, so did not read all the terms and conditions. Only after I checked out did I find that I was charged for it. For privacy reasons I object to joining loyalty programs, so even if I had been alerted to the Marriot program that gives free wi-fi, I would have been reluctant to do so. When paying $200 for a hotel room it is ridiculous for wi-fi not to be included.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 3일
Dear Stephen, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service charges and regret the oversight in communicating this to you during your stay. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 1일
Dear Edgar, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. Providing ease and comfort to our guests is our constant goal, and we are delighted to hear that you found our hotel convenient for your needs. Your satisfaction is our priority and we look forward to welcoming you back again soon.Desmond Vasquez,Senior Rooms Operation Manager

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was convenient with the airport and our cruise line. The lady when checking in and out were both kind and courteous.
2024년 3월에 2박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 1일
Dear Ashley, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. We are delighted to hear that you found our proximity to the transportation hubs convenient for your travel plans. Delivering thoughtful hospitality and attentive service is our constant goal, and we are also pleased to know that our associate's efforts enhanced your experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Beven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 6일
Dear Beven, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon. Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

sheri

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Nice, but i expect a full breakfast menu rather then a breakfast buffet.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 29일
Dear Christopher, Thank you for sharing your feedback. While we are pleased to know that you enjoyed most aspects of your visit, we regret not meeting your expectations with our breakfast offerings. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Desmond Vasquez,Senior Rooms Operation Manager

6/10 - 괜찮아요

Catriona

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property seems quite tired. Also, I thought someone was coming into our room while we were sleeping. The door to the adjoining room must have been sticky (ours was) and the racket made getting in sounded like they were coming into our room.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 29일
Dear Catriona, Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the conditions of your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Janet

2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operations Manager 님, 2024년 4월 16일
Dear Janet, Thank you for the generous rating of Houston Airport Marriott at George Bush Intercontinental. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Desmond Vasquez Senior Rooms Operation Manager

2/10 - 너무 별로예요

Joseph

2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 4월 15일
Dear Joseph, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Cheri 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is incredibly convenient to board subway from terminal and arrive at hotel a few minutes later! Black out curtains, quiet room and air conditioning made this the perfect layover option from Europe.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 25일
Dear Cheri, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. Providing a comfortable and enjoyable atmosphere is the core of our mission, and we are delighted to hear that you enjoyed our well-maintained accommodations and shuttle service. We look forward to welcoming you back for another outstanding visit.Desmond Vasquez,Senior Rooms Operation Manager

8/10 - 좋아요

Pamela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only negative is the room was 2 double beds not 2 queens. The bathtub looked to have been painted and was chipping a bit.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 25일
Dear Pamela, Thank you for taking the time to share your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. While we are delighted to know that you enjoyed most aspects of your visit, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Additionally, we are sorry for the bathtub condition. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improving our overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back soon.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

dleem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for long connection times overnight
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 25일
Dear Dleem, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. Ensuring a comfortable and convenient environment for our guests is a top priority for us, and we are delighted to learn that your experience reflected our efforts. We look forward to welcoming you back soon.Desmond Vasquez,Senior Rooms Operation Manager

2/10 - 너무 별로예요

Gavin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
very unfriendly
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 26일
Dear Gavin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the unsatisfactory interaction with our associates. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Desmond Vasquez,Senior Rooms Operation Manager

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The agent at the front desk, Toyin, ignored several people waiting in line to check-in while she circulated through the lobby handing out toys from a treasure chest to children. There were not enough agents at the check-in desk. The restaurant staff and food were wonderful. The room was clean, spacious, quiet and comfortable. Access to the airport was very convenient.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 24일
Dear Diane, Thank you for sharing your feedback. We are delighted to hear that you found our proximity to the airport convenient for your travel plans. It is also wonderful to know that you enjoyed our spotless accommodations and delectable cuisine. However, we sincerely apologize for the inconvenience you encountered with the service issues at the front desk. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individual to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Hadi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff and very clean.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 22일
Dear Hadi, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and taking time to review your stay. It was a pleasure to know that you received excellent service from our staff and that you enjoyed our spotless property. Thank you again for being our guest; we look forward to seeing you soon!Desmond VasquezSenior Rooms Operation Manager

8/10 - 좋아요

Jean

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice customer service at the front desk
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 19일
Dear Jean, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front desk team. It is wonderful to know you had a pleasant visit and that our team's efforts left a positive impression on your experience. We look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

GASTON

2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 17일
Dear Gaston, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Airport Marriott at George Bush Intercontinental. We look forward to your return and wish you all the best with your future travels.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Patrick 님, Boca Raton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay for a long layover. Very pleased
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 17일
Dear Patrick, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond Vasquez,Senior Rooms Operation Manager

8/10 - 좋아요

Donna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was a problem
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 15일
Dear Donna, Thank you for taking the time to review your stay at our hotel. We are delighted you had an enjoyable time here. However, we apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We enjoyed having you as our guest and hope we will continue to be your hotel of choice when your plans bring you to our area.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Kazuya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Connected to airport. Best access hotel from Houston airport.
2024년 2월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 13일
Dear Kazuya, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you found our location close to the airport perfect for your travel plans. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

6/10 - 괜찮아요

Robin

좋아요: 편의 시설/서비스
Let me check in early. Clean room, comfortable bed. Had to take 2 different elevators (1st was a hard to find service elevator) to get to my room on 3rd floor. Over $20 for chips & dip that I picked up myself downstairs. Limited menu.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 11일
Dear Robin, Thank you for taking the time to review your recent visit. We are pleased to know that your overall stay was pleasant. We are also glad that you loved our relaxing accommodations and great service. However, we deeply regret not meeting some of your expectations and your disappointment with the pricing of our dining menu. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. We hope you will revisit us in the future.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Michael

2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 30일
Dear Michael, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Evangelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was very good. We came for a lay over. Our meal was also excellent.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 8일
Dear Evangelo, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental for your overnight stay. We are pleased to know that you enjoyed your dining experience as well as the service provided by our dedicated associates. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

8/10 - 좋아요

Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being close to the airport everything was super expensive.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 7일
Dear Brad, Thank you for being our guest at Houston Airport Marriott at George Bush Intercontinental and for your feedback. We are pleased to know that your overall stay was enjoyable. We are particularly glad that you loved our proximity to the airport. However, we regret not meeting some of your expectations during your stay. We appreciate your patience and hope you will revisit us in the future.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff went over and beyond to solve a reservation issue we had. We enjoyed the dining room after a late arrival.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 5일
Dear Laura, Thank you for posting your review of Houston Airport Marriott at George Bush Intercontinental. We are happy you had a pleasant stay and enjoyed our amenities but we apologize for the reservation issues you encountered. Thank you once more for pointing out that our team was responsive and corrected this for you right away. We will continue to work hard to deliver outstanding guest service. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Tawni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!!
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 5일
Dear Tawni, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

brent

2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 24일
Dear Brent, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon. Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night, had dinner in flights, great burger cooked to order, great service, easy to get to the gate. Room was clean. The free water was a treat.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 3일
Dear Joshua, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved our spotless accommodations. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

4/10 - 별로예요

haleigh

연인과의 여행
The bathroom and our room was filthy.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 3일
Dear Haleigh, Thank you for staying with us. Please accept our sincere apologies if we did not provide you with the spotless accommodations for which we are known. We have addressed this with our housekeeping department to ensure this does not happen again. In the future, please know our front desk is always available to answer questions and resolve problems while you are here. We hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to the area.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 3일
Dear David, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Jaime 님, Washington

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Except for the wait time for room service, everything is great.
2024년 3월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 2일
Dear Jaime, Thank you for posting your review of Houston Airport Marriott at George Bush Intercontinental. We are glad that you had an overall pleasant stay. However, we regret the wait time you experienced with regard to our room service. It was a pleasure having you, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived on Saturday, traveled by the "subway" with our luggage from the airport to their basement. Receptionist at front desk answered ALL our questions and was very helpful. Room was great. Dinner and wine was fun. Got to sleep an hour later than we would have if we hadn't stayed there because of no worries how to get there. Left early in the morning by the tiny train. Never went outside which is why 3 stars for Area around property! Should have an NA not--applicable choice.
2024년 2월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 3일
Dear David, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our service, spotless accommodations and the food we serve, make Houston Airport Marriott at George Bush Intercontinental an excellent choice when visiting Houston. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Caroline

2024년 2월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 3월 23일
Dear Caroline, We are delighted to know that you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Houston.Desmond VasquezSenior Rooms Operation Manager

10/10 - 훌륭해요

Rocio

아이를 동반한 가족 여행
Excellent service and location
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 27일
Dear Rocio, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great service, makes Houston Airport Marriott at George Bush Intercontinental an excellent choice when visiting Houston. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed overnight during our trip from Calgary to Roatan. Worked out well.
2024년 2월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 2월 26일
Dear Gordon, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. We are delighted to know that your experience was exceptional. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - 훌륭해요

LeeAnn

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful
2024년 2월에 1박 숙박함
답변 제공: Senior Rooms Operation Manager 님, 2024년 2월 26일
Dear LeeAnn, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We look forward to welcoming you back in the future.Desmond Vasquez,Senior Rooms Operation Manager