야외 수영장, 06:00 ~ 22:00 오픈, 수영장 파라솔, 일광욕 의자

하얏트 리젠시 휴스턴/갤러리아 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1419개 이용 후기 중 795개" "
평점 8 - 좋아요. 1419개 이용 후기 중 328개" "
평점 6 - 괜찮아요. 1419개 이용 후기 중 129개" "
평점 4 - 별로예요. 1419개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1419개 이용 후기 중 79개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Byungsoo

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Thank you for taking the time to share your review with us, Byungsoo!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston/Galleria.

8/10 - 좋아요

Mee Young

2023년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 4월 3일
Thank you for the great rating, Mee!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Regency Houston/Galleria. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

BYUNGJU

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2019년 11월 21일
Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay. We greatly appreciate your positive feedback and hope that you choose to stay with us again soon. Have a wonderful day!

10/10 - 훌륭해요

WOO HYUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 10월 17일
Thank you for your review! We are glad you enjoyed your stay. We hope you visit us soon.

10/10 - 훌륭해요

Tae Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 주변 쇼핑위치 좋습니다. 가까운 곳에 마트도 있고 맛있는 집들도 많이 있네요~
2019년 6월에 6박 숙박함
답변 제공: Teisha 님, 2019년 6월 12일
Thank you for choosing Hyatt Regency Houston Galleria for your stay. Have a wonderful day!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
매우 청결하고 직원도 친절하였습니다. 고객이 많은 상태에서도 체크인 및 체크아웃이 신속하였으며 1층에 있는 스타벅스는 아침 6시부터 열어서 편리했습니다. 인근에 우버가 상시 연결되어 이동이 저렴하고 편리합니다.
2019년 6월에 6박 숙박함
답변 제공: Teisha 님, 2019년 6월 12일
Thank you for choosing Hyatt Regency Houston Galleria for your stay. Have a wonderful day!

10/10 - 훌륭해요

Rachel

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, nice staff. Definitely recommend.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Andy, thank you for choosing to stay with us at Hyatt Regency Houston/Galleria. It's wonderful to see that you had a great experience. We strive to create exceptional stays for our guests, and we are thrilled you enjoyed your time with us. We look forward to hosting you again in the near future.

6/10 - 괜찮아요

Louise

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So, it’s a great place, except for the day there’s were no loungers at the pool, called the front desk asked Trevor, nobody came to fix it, I was lying on cement, I didn’t book a camping site, apparently there was a function there later in the evening no word whatsoever that this was happening, and if it was later in the evening not sure why loungers were taken away at noon?!! With no communication whatsoever, I paid a good price for this hotel, didn’t think I’d end up lying on a cement floor, not impressed at all………..
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Louise, it's regrettable to hear that your experience at the pool didn't meet your expectations. Clear communication and prompt assistance from our colleagues is imperative and we apologize if this was not your experience. We also understand the importance of comfortable loungers for a relaxing time by the pool. Your feedback is valuable and will definitely be considered for future improvements. Thank you for choosing our hotel and we hope to better serve you in the future.

10/10 - 훌륭해요

Sarvotham R 님, Fort Mill

좋아요: 숙박 시설 상태 및 시설
Excellent place to stay with the family
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Sarvotham, thank you for sharing your experience. We're delighted that you found the Hyatt Regency Houston/Galleria to be an excellent place for your family's stay. We can't wait to welcome you and your family back in the future.

6/10 - 괜찮아요

MAJID

출장 여행
별로예요: 편의 시설/서비스
Lot of noise. No person at the front desk at the time of check out in the morning. The bed was very uncomfortable
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Majid, we understand you encountered some disturbances and checkout difficulties during your stay. Your comfort is our priority and we regret that this was not fully met. Regarding your concern about the bed comfort, we have noted this for our internal review. We aim to make every guest's stay smooth and satisfying, and we hope to have another chance to show you a better experience.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great! It was also my wife’s birthday and the hotel associate during check in made sure we had cake and champagne free of charge. The only issue was no options for free parking so you basically had to valet. Other than that great stay, clean hotel, and friendly staff.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
David, we're thrilled to hear that you had a memorable stay at Hyatt Regency Houston/Galleria, especially during such an important occasion as your wife's birthday. It's wonderful that our team members could do their part to make it more special with free cake and champagne. We take note of your comment regarding parking, as we're always looking to improve the experiences of our guests. Thank you for recognizing our clean premises and amiable team members. We look forward to welcoming you back.

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, comfortable rooms, great food and staff kindness!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Yvonne, it's wonderful to hear you valued the prime location, cozy accommodations, delicious cuisine, and the cordiality of our team members at Hyatt Regency Houston/Galleria. We appreciate your kind words and hope to welcome you back in the future!

10/10 - 훌륭해요

Thomas

연인과의 여행
The service provided by Chyna at the front was Outstanding. Chyna went above and beyond expectations. My wife and I will only stay at the Hyatt Regency when we come to Houston. Chyna needs to be the front desk Manager. Thank you Chyna for making our anniversary special
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thomas, thank you for your glowing review of the Hyatt Regency Houston/Galleria. We greatly appreciate your recognition of Chyna's exceptional service. It's gratifying to hear how much you enjoyed your stay with us, and that Chyna made your anniversary even more special. We highly value your loyalty and look forward to making your future stays just as memorable.

10/10 - 훌륭해요

Chanel

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding. The overall quality of my stay was fantastic!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Chanel, it's wonderful to hear that you had a fantastic stay at the Hyatt Regency Houston/Galleria. Our team members strive to provide an outstanding service, and we're thrilled that we met your expectations. We can't wait to welcome you back in the future!

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for the great rating, Derrick!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Houston/Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien cuidada hasta el ultimo detalle.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
José, gracias por reconocer la atención al detalle en Hyatt Regency Houston/Galleria. Hacemos todo lo posible para garantizar que la estancia de nuestros huéspedes sea impecable. Esperamos poder brindarle un servicio de calidad durante su próxima visita.

10/10 - 훌륭해요

TaylorMarie

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was beautiful . The staff were so friendly, I couldn’t be more pleased.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
TaylorMarie, it's truly wonderful to learn that you found the Hyatt Regency Houston/Galleria to be a beautiful property. It's always a pleasure to hear that our team members contributed to a pleasing experience for our guests. We eagerly look forward to your next visit!

8/10 - 좋아요

Marisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Thank you for sharing your thoughts with us, Marisa!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston/Galleria. Thank you and have a lovely day!

10/10 - 훌륭해요

Ariel

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Ariel, your 5-star rating of Hyatt Regency Houston/Galleria is greatly appreciated. While not much was mentioned in terms of your stay, we hope that our commitment to providing exceptional service was evident. We certainly hope to welcome you back sometime in the future. Thank you for choosing Hyatt Regency Houston/Galleria.

10/10 - 훌륭해요

aurelie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Aurelie, we're thrilled you had a delightful stay at Hyatt Regency Houston/Galleria! We truly appreciate your top rating. Please consider us for your future trips to Houston. We're excited to provide another wonderful experience.

10/10 - 훌륭해요

Raul Jorge

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Raul Jorge, thank you for choosing the Hyatt Regency Houston/Galleria as your destination. We're thrilled to know that your stay was up to your expectation. We look forward to welcoming you back during your next visit. Safe travels!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Patricia, thank you for your high rating of the Hyatt Regency Houston/Galleria. We're thrilled to know we met your expectations and look forward to welcoming you back for another great experience.

10/10 - 훌륭해요

Gabriel Pereda

좋아요: 숙박 시설 상태 및 시설
Clean and environment
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Gabriel Pereda, we sincerely appreciate your stellar review relating to your stay at the Hyatt Regency Houston/Galleria. Our dedication to maintaining a neat and pleasant atmosphere is key to the high-quality service we strive to provide. We can't wait to welcome you back in the future.

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Diana, it is wonderful to hear you had an excellent experience at Hyatt Regency Houston/Galleria. Our team members appreciate your feedback and look forward to your future visits. Thank you for choosing our hotel.

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very helpful and friendly staff, with a swanky lounge and amazing coffee shop in the lobby
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Megan, we're delighted to read that you enjoyed your stay at the Hyatt Regency Houston/Galleria. It's wonderful to know you appreciated our friendly team members, the stylish atmosphere of our lounge, and the exceptional coffee from our lobby's cafe. Thank you for your positive feedback and we hope to see you again soon.

10/10 - 훌륭해요

Arianna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Arianna, it's wonderful to hear that your stay at Hyatt Regency Houston/Galleria was exceptional! We appreciate your high rating and look forward to welcoming you back for another splendid stay in the future. Safe travels!

8/10 - 좋아요

José Ángel

가족 여행
좋아요: 숙박 시설 상태 및 시설
Very nice
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
José Ángel, it's fantastic to hear that you found the Hyatt Regency Houston/Galleria to be a pleasant accommodation. We hope to have the chance to welcome you back soon.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thanks for the amazing rating, Kathryn!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Regency Houston/Galleria!

10/10 - 훌륭해요

Humberto Jose

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for the 5/5 rating, Humberto!It's excellent you enjoyed your time at Hyatt Regency Houston/Galleria so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

Mauricio 님, Addison

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Mauricio, it's great to see that you had a pleasant experience at Hyatt Regency Houston/Galleria. We strive to offer a memorable stay for our guests, and your rating reflects that. Our team appreciates your feedback and we're excited to welcome you back next time.

10/10 - 훌륭해요

Kristina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and great stay
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Kristina, it's fantastic to hear you enjoyed a smooth check-in process and a great stay at Hyatt Regency Houston/Galleria. We aim to make every guest's experience as seamless as yours. Thank you for choosing us, and we hope to welcome you back in the near future.

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Kristina, thank you for choosing Hyatt Regency Houston/Galleria and for the superb rating on Expedia. We're delighted to know you had a wonderful stay. Our team is committed to delivering an exceptional experience, and it's uplifting to hear we succeeded. We look forward to your next visit.

6/10 - 괜찮아요

Abdolreza

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I think the customer service can even become better.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Abdolreza, your feedback regarding customer service is greatly appreciated. Improving the quality of our service is a continuous process and comments like yours aid that progress. Rest assured, we will make efforts to ensure a more pleasant experience during your next stay. Thank you for choosing our hotel and we look forward to welcoming you back.

4/10 - 별로예요

Mildred

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Mildred, we acknowledge your rating and are disappointed to hear about your experience. Given an opportunity, we'd strive to make your next stay more pleasant and closer to your expectations. We appreciate your feedback.

10/10 - 훌륭해요

Yolanda

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole process was smooth from start to finish.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Yolanda, it's wonderful to hear that your experience at Hyatt Regency Houston/Galleria was seamless from start to end. We're delighted to have met your expectations and we look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thanks for the perfect rating, Michael!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Houston/Galleria.Have a wonderful day!

8/10 - 좋아요

Janelle C.

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in a great location, I liked being close to the mall. My room was clean, and the maids came to check on us all the time.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Janelle, thank you for sharing your positive review. It's delightful to hear that Hyatt Regency Houston/Galleria's excellent location and cleanliness met your needs. We're glad you appreciated our dedicated team members who ensured your room remained top-notch during your stay. We hope to host you again soon and aim to offer continued enjoyable experiences.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for taking the time to leave this wonderful rating, Sandra! We hope to see you again soon at Hyatt Regency Houston/Galleria so we can share yet another amazing experience!

10/10 - 훌륭해요

David

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
David, it's terrific to hear that you had a wonderful experience at the Hyatt Regency Houston/Galleria. We thank you for choosing our hotel and appreciate your support. We're looking forward to your next stay with us.

6/10 - 괜찮아요

Mauricio

좋아요: 숙박 시설 상태 및 시설
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2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
We appreciate the feedback, Mauricio.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Kathryn 님, Houston

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Finesse at the front desk was friendly, helpful, and she remembered our names over our stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Kathryn, it's splendid to hear that you received warm and personalized service at the Hyatt Regency Houston/Galleria. It's our aim to make every guest feel cherished, and we're pleased to know our front desk colleague contributed to your experience positively. We look forward to your next stay with us.

8/10 - 좋아요

Carol

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets was not changed.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Carol, it's unfortunate to hear about your concern with the cleanliness of the bed linens. Please rest assured that the Hyatt Regency Houston/Galleria is committed to the highest standards of cleanliness. Your comments will be passed onto our housekeeping team for review and enhancement of their services. We hope you will reconsider and grant us another opportunity to serve you in the future.

2/10 - 너무 별로예요

Halie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Halie, it seems your stay did not meet your expectations, and for that, we express our regret. We are committed to providing our guests with quality experiences and your insights would help us improve in areas we might have overlooked. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 - 훌륭해요

yevette

Excellent place to stay anytime come to Texas again
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Yevette, thank you for your wonderful feedback. It's fantastic to hear that Hyatt Regency Houston/Galleria was an excellent choice for your Texas stay. We can't wait to welcome you back during your future travels.

2/10 - 너무 별로예요

James

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for sharing your feedback, James.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

Kris

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Kris, it's wonderful to see your five-star rating! We are glad that your stay at Hyatt Regency Houston/Galleria met your expectations. We appreciate you choosing us for your travel needs and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Gustavo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio y magnífica ubicación
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Gustavo, ¡es fantástico saber que has tenido una excelente experiencia en Hyatt Regency Houston/Galleria! Agradecemos enormemente su amable reconocimiento por nuestra excelente ubicación y servicio de primer nivel. Estamos ansiosos por volver a servirle en el futuro.

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Rene, thanks for your high rating! We are thrilled to know that your stay at the Hyatt Regency Houston/Galleria was enjoyable. Looking forward to greeting you back soon!