외관

라 퀸타 인 & 스위트 바이 윈덤 베이타운 이스트 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 515개" "
평점 8 - 좋아요. 1002개 이용 후기 중 253개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 120개" "
평점 4 - 별로예요. 1002개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 60개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

rachel 님, baytown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello rachel,We're thrilled to hear you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 - 훌륭해요

Alisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s the second time I stay here. It’s convenient, good parking.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Alisha,We are delighted to hear that you found our hotel convenient with good parking. Should you have any concerns during future visits, please don't hesitate to reach out to our team directly for assistance. Thank you for choosing to stay with us again.

10/10 - 훌륭해요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Mike,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address them internally for further improvement. We hope to welcome you back in the future for a more enjoyable stay.

2/10 - 너무 별로예요

Kara

아이를 동반한 가족 여행
좋아요: 청결 상태
Was good until we came back last night from a wedding and lots of undesirable people lurking around at all hours of the night. This morning, as we were getting loaded up to leave, Our truck got broken into and a lot of stuff taken including my hearing aid equipment which is very expensive and all our clothes bags were taken. All my shoes, sunglasses, RX sunglasses etc, all my shoes. No camera to the sides of property only at front. No help with that! Made police report but will likely never see my thousands of equipment lost! Do not stay here. Pay a little more for a better area
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kara, I'm sorry to hear about your experience. Your feedback is concerning, and we take security very seriously. Our team is dedicated to providing a safe environment, and we encourage guests to report any unusual activity immediately. We recommend reaching out to the management for further assistance and to discuss your concerns in more detail. Thank you for sharing your experience with us.

2/10 - 너무 별로예요

Devon R

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NO CAMERAS ON THE OUTSIDE OF BUILDING. My brother in laws vehicle was broken into after he loaded his bags and went back to the room to make sure he got everything. Came back and everything was gone. Our sheets were damp still and the carpet was wet and musty smelling. Like it was steam cleaned with dirty stagnant water. DO NOT STAY THERE
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Devon R, Thank you for sharing your experience with us. Guest safety is a top priority, and we will address your concerns internally. We strive to provide a comfortable stay for all our guests and regret to learn of your disappointment. Your feedback will be shared with the team for further improvement.

10/10 - 훌륭해요

Candice

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing workers, that were very polite. The property is in an amazing location, where everything is easily accessible. Hotel room was clean and had everything that was needed.
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Candice,We are delighted to hear that you enjoyed the service provided by our team and found our location convenient. It's great to know that your room met your expectations in terms of cleanliness and amenities. Your positive feedback is truly appreciated.

10/10 - 훌륭해요

RUPESHKUMAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello RUPESHKUMAR,Thank you for sharing your feedback with us and glad to know that your stay was good. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Marvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome and the customer service stood out compared to their competitors. I prefer this location after the great experience!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Marvin,We are delighted to hear that you had an awesome experience with us and that our customer service exceeded your expectations. It's wonderful to hear that you now prefer our location, and we look forward to welcoming you back for another fantastic stay!

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Lisa, We regret to hear that your experience did not meet expectations. Please feel free to contact us with any further details about your stay so we can address any concerns you may have had.

8/10 - 좋아요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Liz,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Your comments help us improve our services for future guests. Feel free to contact our management team directly for any further assistance. Thank you for choosing our hotel.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my husband stayed her staff are amazing and so nice also the breakfast options are great!
답변 제공: Manager 님, 2024년 3월 3일
Hello Christina,We are thrilled to hear that you found our staff to be amazing and enjoyed our breakfast options. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay!

2/10 - 너무 별로예요

Chelsea

별로예요: 직원 및 서비스
Night shift Staff was rude and unaccommodating
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Chelsea,We apologize for your experience and appreciate your feedback. We encourage guests to contact management directly with any concerns for prompt resolution. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Jeanette

가족 여행
The fire alarm went off at 3 Am and it was cold outside where we had to stay for an extended period of time. Toilet kept running.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Jeanette, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team for further review and improvements. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Max

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Max,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 - 훌륭해요

frankie

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello frankie,We are pleased to hear that you had a wonderful stay with us! Our team hopes to welcome you back in the near future for another fantastic experience.

10/10 - 훌륭해요

Gloria 님, pacoima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is clean, comfortable and fully supplied with amenities.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Gloria,Thank you for taking the time to share your positive feedback regarding the cleanliness, comfort, and amenities provided in your room. We strive to ensure that our guests have a pleasant and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 - 괜찮아요

vivian

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevators down and only rooms on 4th floor
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello vivian, Thank you for sharing your feedback regarding the elevator situation. We apologize for any inconvenience caused during your stay. We always strive to provide the best experience for our guests. We appreciate your understanding and hope to welcome you back in the future for a smoother stay.

2/10 - 너무 별로예요

Kevin 님, Rochester

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Kevin,We regret to hear about your experience. Please feel free to reach out to us with any details regarding your stay so we can address any concerns you may have had. We strive to provide exceptional service to all our guests and would appreciate the opportunity to make things right.

6/10 - 괜찮아요

Yvonne

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Yvonne, Thank you for choosing our hotel for your stay. We appreciate your visit and hope you had a pleasant experience. If there is any specific feedback or concerns you would like to share, please reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2 major issues that came up number one is I ask for made service on my second night and they said they would have somebody cleaned my room but nobody showed up. The second issue is it seems anyone just comes off the street and. It's the free breakfast that is there for the paying guests. I think that is totally unacceptable that people come in and mooch free food when they have no right being there in the first place.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Steve,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the housekeeping request. We'll speak with our team to ensure better communication and follow-through in the future. Regarding the breakfast, the hotel aims to provide a welcoming atmosphere for all guests. However, we understand your concern and will assess measures to ensure the exclusive access of paying guests.

2/10 - 너무 별로예요

Summer

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Summer,We're sorry to hear that you didn't enjoy your stay with us. We would appreciate it if you could reach out to us directly with your feedback so that we can address any issues you may have encountered. Your satisfaction is important to us, and we would like to make it right.

4/10 - 별로예요

Aleyda

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Aleyda,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly to discuss any specific concerns you may have had during your time at our hotel. Our team is always ready to address and improve upon any issues that our guests may experience. We hope to have the opportunity to make it up to you in the future.

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스
For the price the hotel wasn't bad however there was not housekeeping during the 3 days I was there.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello David, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you may have experienced regarding housekeeping services during your visit. We appreciate your feedback and will use it to improve our services. Please don't hesitate to contact our management for further assistance.

10/10 - 훌륭해요

Crystalyn 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is so friendly and accommodating.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Crystalyn,Thank you for taking the time to appreciate our friendly and accommodating staff. We strive to create a welcoming atmosphere for all our guests and we're thrilled to hear that we succeeded during your stay. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Sandra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El manager super grosero yo reserve y a nombre de mi mio y page con la targeta de mi esposo y el no llevaba su Id y no kiso nos iso perder el dinero no habia rembolso pesimo trato de ese honbre
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Sandra, We apologize for any inconvenience you experienced during your stay. Our hotel policy requires guests to present valid identification upon check-in to ensure the security of all our guests. If you have any further concerns, please contact our management team directly so they can address them accordingly.

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and very helpful
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Gregory,Thank you for your kind words about our staff! We strive to provide excellent service and assistance to all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

Joy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had BED BUGS!!! The staff was also extremely rude and didn’t offer a single apology for the bugs or the inconvenience this caused. The girl at the front desk even threw a live bed bug in her trash can because she didn’t like bugs and couldn’t stand to look at it. I do not recommend!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Joy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Wayne

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Wayne,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back soon!

6/10 - 괜찮아요

Venessa

출장 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Rooms need to be renovated, corners of the walls were damaged and needing drywall renovation. Possible mold exposed. Bathroom only provided shampoo and no conditioner.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Venessa,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the condition of the rooms and will bring this to the attention of our management team for further review. Regarding the bathroom amenities, we apologize for any inconvenience caused by the lack of conditioner. We appreciate your input and will consider this when making improvements to our offerings.

10/10 - 훌륭해요

marjorie

2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello marjorie,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. We truly appreciate your positive rating and hope to welcome you back in the future. Please don't hesitate to reach out to us if you have any further comments or suggestions.

8/10 - 좋아요

Marquell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Marquell,We appreciate your recent stay with us at our hotel. We hope you had a pleasant experience and enjoyed your time here. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and always strive to improve our guest experiences.

4/10 - 별로예요

Vaibhav

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Vaibhav,We are sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could kindly reach out to our hotel directly with any feedback you may have, so we can address the issues you experienced. We value your opinion and hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Dagoberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would stay there again.
2023년 12월에 7박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Dagoberto,Thank you for sharing your positive experience with us. We're delighted to hear that you would choose to stay with us again. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Eric,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another great stay!

8/10 - 좋아요

Fabiola

출장 여행
Recomiendo el Hotel para un par de noches de negocios no está mal es sencillo y limpio está en la zona cercana a toda la industria de refinerías
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Fabiola,Gracias por elegir nuestro hotel para su estadía de negocios. Nos complace saber que encontró nuestras instalaciones limpias y adecuadas para sus necesidades. Estamos ubicados estratégicamente cerca de la zona industrial de refinerías para mayor comodidad. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Selena

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Selena,We are thrilled to hear that you had an exceptional experience during your stay with us! It means a lot to our team that you enjoyed your time at our hotel. If you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello James,We are thrilled to hear that you had an exceptional experience during your stay at our hotel. Your satisfaction is our priority, and we appreciate your positive review. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Crystalyn 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always have a great stay when im here
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Crystalyn,Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you consistently have a wonderful experience at our hotel. We strive to ensure our guests have a memorable stay and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Leslie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very professional and kind is very close to my Job and when I don't feel to drive to my place i stay safe and more convenient for me I used to sleep because my health issues overall is great and safe me 1:20 mts drive
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Leslie,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be professional and kind. It's excellent to know that our location is convenient for your work and provides a safe alternative when you don't feel like driving. We hope to have the opportunity to welcome you back in the future for another great experience.

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool Breeze
Hotel staff was super friendly and the room was clean.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Chris,Thank you for taking the time to share your positive experience with us! We take pride in providing excellent customer service and maintaining a clean environment. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay here
Staff very friendly. We always stay here when in Baytown. I do wish there were plugs at the desk for recharging.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Becky,Thank you for your kind words regarding our friendly staff. We appreciate your loyalty as a returning guest. Your feedback regarding the availability of plugs at the desk for recharging is duly noted. We value your input and will take it into consideration to enhance our guests' experiences in the future.

10/10 - 훌륭해요

Christopher

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Christopher,Thank you for sharing this review, and we welcome you to visit us again anytime! If you have any further comments or questions, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Les 님, Beaumont

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice staff and easy check in and out process. The chair in room was worn and leather was torn. Bed was worn out and felt like springs were poking through. Did not get much sleep because of people across the hall making noise and kids screaming.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Les, Thank you for your feedback regarding the staff and check-in/out process. We apologize for any inconvenience caused by the condition of the chair and bed. We appreciate you bringing this to our attention and will address it accordingly. Regarding the noise disturbances, we regret that your stay was not as peaceful as anticipated. We strive to create a serene environment, and we apologize for any disruption caused by other guests. Should you have any further concerns, please don't hesitate to contact our management for further assistance.

10/10 - 훌륭해요

Crystalyn 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the staff. They are so super friendly and try to accommodate all my needs.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Crystalyn,Thank you for taking the time to appreciate our team's exceptional friendliness and dedication to making your stay comfortable. We strive to provide excellent service to all our guests and are delighted that you felt well-taken care of. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Jose,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.

8/10 - 좋아요

Robyn R.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Robyn R.,We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions to share, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

ANN 님, Long Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Crystal was excellent and professional! We would stay here again
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello ANN,Thank you for the positive feedback! We're delighted to hear that Crystal provided you with excellent and professional service during your stay. We appreciate your loyalty and look forward to welcoming you back in the future.

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay. Quiet and clean!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Craig,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a pleasant and peaceful experience at our property. Our team takes great pride in maintaining cleanliness and ensuring a tranquil atmosphere for our guests. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Jerry

출장 여행
좋아요: 편의 시설/서비스
Great service wonderful staff always clean
2023년 12월에 7박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Jerry,Thank you for your kind words! We're thrilled to hear that you enjoyed our exceptional service and found our staff to be wonderful. Keeping our hotel clean is a top priority, and we're glad you noticed. We greatly appreciate your positive feedback and hope to welcome you back in the future for another fantastic stay.

2/10 - 너무 별로예요

samantha michelle

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Olia muy mal la habitación, las housekeppin no quisieron dar servicio, habian cucarachas en la habitacion, el colchon del sofa cama no servia
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello samantha michelle, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.