Upon my arrival at the hotel I was told that they weren't offering shuttle service which was frustrating as I was arriving from a long international flight and desperately wanted to leave the airport. I was told that due to the traffic at that hour there would be no one available to pick me up and that I'd have to wait 2 hours. It wasn't until I candidly expressed my frustration that I was finally told that someone would be there in 15 minutes. Also, the website promoted this hotel as "pet-friendly" and showed pictures of a nice courtyard yet my dog was not allowed there. Instead, I was told to walk him out in the parking lot or out in the street. If I would have known that, I would have gone to the hotel across the street that does have a nice property where dog's are allowed. Also, the hotel was under construction, which would have been nice to know; that's not really a pleasant sight when you just want to relax. And finally one of the towels was stained with blood; they look and felt clean but frankly it should have been thrown away. Overall my experience was nothing but below average. I will not be staying here every again!