테라스/파티오

하얏트 리젠시 휴스턴 웨스트 여행 후기

3.5 out of 5
하얏트 리젠시 휴스턴 웨스트
13210 Katy Fwy, Houston, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1520개 이용 후기 중 833개" "
평점 8 - 좋아요. 1520개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 1520개 이용 후기 중 177개" "
평점 4 - 별로예요. 1520개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1520개 이용 후기 중 116개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JEONGHO

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Xianghao

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 5월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Services, Kind Front.
2021년 10월에 11박 숙박함
답변 제공: General Manager 님, 2021년 11월 12일
Greetings, Thank you for sharing your review. We are glad to know that you appreciated our friendly staff members and helpful services. It was a pleasure hosting you, and we hope to see you again soon! Warm Regards, Christopher Corey, Director of Rooms

8/10 - 좋아요

Kyeong jo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Chris 님, 2021년 7월 8일
We appreciate the glowing review and look forward to welcoming you back.

6/10 - 괜찮아요

Dmitri

단체 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
very old rooms, dirty and smelly carpet. blankets had stains on them. overall hotel is very outdated for the name
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태
2024년 4월에 7박 숙박함

8/10 - 좋아요

Stephen

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff the property is looking very tired needs a remodel.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Greetings Stephen,Thank you for taking the time to share your feedback. Based on your rating, it appears you had an excellent overall experience, and we're glad you enjoyed the friendly staff. Please know your feedback is valued and aids our constant growth and improvement. It was a pleasure to host you, and we look forward to welcoming you back should your travels bring you back to the area. Warm Regards,Kalith W.Assistant General Manager

6/10 - 괜찮아요

Massiel

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Our overall experience was good, their staff was great. However, I will say the rooms are really dated and smaller than what we expected.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Greetings Massiel,Thank you for taking the time to share your feedback with us. We're pleased to hear that your overall experience was positive and that our staff made a great impression on you. Your comments regarding the dated and smaller rooms have been noted, and we appreciate your honesty. Our room renovation project is scheduled to begin soon, and we look forward to the opportunity to welcome you back to a refreshed and even more satisfying stay.Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Hardeep 님, Cleveland

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated rooms and bathrooms/showers. Beautiful lobby with Koi pond (they give you fish food to interact with them), nice scent, and overall modern decor. The bar is excellent with large screens and accommodating hospitality by bar tenders.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Greetings Hardeep,Thank you for sharing your feedback about your recent visit to Hyatt Regency Houston West. We're disappointed to hear about the issues you faced with the room and bathroom facilities. However, we're pleased you liked our beautiful lobby with a captivating Koi pond and a pleasant ambiance. It's also great to hear that you had a good experience with our bar service and hospitality. We would be honored to welcome you back for another stay.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Mayra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
we love this place
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Greetings Mayra,Thank you for staying with us at Hyatt Regency Houston West! We are glad you enjoyed your time, and we want to welcome you back again anytime for another fantastic visit.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing. The staff upon arrival were exceptional. Very easy check in and out process. The ambience of the hotel was amazing. Very clean, spacious, quiet and the architecture was amazing. Very beautiful scenery as well. It gave a very relaxing vibe which I needed for a quick few days of my busy routine. Will definitely stay again and recommend anyone interested in visiting Houston to stay there. Also easy to get around although downtown very close to a major highway.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Greetings Maria,From our clean, spacious accommodations to our friendly team members, we're so thrilled to know that you enjoyed everything about your stay at Hyatt Regency Houston West! Thank you so much for the five-star rating, and we hope to see you again soon. Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

dawn

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was large and accommodating. More people at front desk would be helpful. Very clean.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Greetings Dawn,Thank you for your valuable feedback! We're glad you appreciated our spacious, accommodating property and our commitment to cleanliness. We also appreciate your suggestion regarding our front desk. Your insights help us improve, and we look forward to your next visit to Hyatt Regency Houston West.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Alfred 님, San Antonio

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cozy
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Greetings Alfred,It was a pleasure hosting you at Hyatt Regency Houston West! We're glad you enjoyed your visit, and we'd be delighted to have you stay with us again the next time you're in the area.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Sunny

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Sunny,Our team aims to provide a stay that is the epitome of comfort and quality for all our guests, so we're happy to hear that your time with us was reflective of this goal. It would be our pleasure to welcome you back to Hyatt Regency Houston West in the future for another five-star experience.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Benedict

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

anthony

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Greetings Anthony,Thank you for taking a moment to review your recent stay. We sincerely regret to learn that you were not satisfied with your experience. Please know any suggestions for areas in which we can make improvements for future guests are appreciated, so feel free to reach out to us offline. We apologize and hope you will consider giving us another chance to accommodate you in the future.Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Angela

2024년 3월에 2박 숙박함

8/10 - 좋아요

GILBERTO 님, Queretaro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel estába limpio y el personal muy amable
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Greetings Gilberto,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Thank you for your review, and we hope you return soon!Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

JOEL

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the hotel room is clean and comfortable
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Greetings Joel,Many thanks for your excellent review of Hyatt Regency Houston West! We're delighted you enjoyed our clean, comfortable accommodations and hope you'll return.Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place. Items over priced.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Greetings Anthony,Thanks so much for your feedback. We're glad you enjoyed your stay overall and appreciate your comments. It would be an honor to welcome you back anytime!Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Junior 님, Lewisville

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Best place
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Greetings Junior,Thank you for choosing Hyatt Regency Houston West and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Jerika Cristal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Greetings Jerika,It's terrific that our aesthetic appeal hit the mark with you, and we trust our comfortable rooms and friendly staff impressed you, too! We would love to host you for another five-star stay at Hyatt Regency Houston West, so please revisit us the next time you're in the city!Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Antonio

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

Michael

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Panithi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place to stayyyy
답변 제공: General Manager 님, 2024년 3월 12일
Greetings Panithi,We are honored to have earned a perfect rating for your time with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another great experience. Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Daniela

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bianca

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tasha

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Norma

별로예요: 청결 상태, 숙박 시설 상태 및 시설
When I got there they gave me a room that smell smoky then I tried to open the hot water and it took forever. I went downstairs to the reception area and complained about the room, they told me that they will get back to me immediately which they didn’t, it was 1:30 in the morning they called me to let me know that they have a room for at that time I was overtired and I told to do the next day. But not a nice hotel and a terrible and disorganized breakfast. They never reimbursed me like they said for the inconvenience
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Greetings Norma, Thank you for taking the time to share your feedback with us. Guest input is invaluable in our continuous efforts to improve our services. We regret that we fell short of providing you with the excellent and comfortable stay we strive for.We apologize for any inconvenience caused by the delayed response to your room change request. Your comments will be thoroughly discussed with our teams to identify areas for improvement and prevent similar issues in the future.If you have any further concerns, especially regarding reimbursement, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.We sincerely hope you'll consider giving us another opportunity to exceed your expectations in the future. Your feedback is important to us, and we're committed to demonstrating that we value our guests' opinions.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Mohammed

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was perfect
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Greetings Mohammed,Thank you for sharing your experience with us! Providing a perfect experience is always our goal, and we're delighted to have achieved it for you. We eagerly anticipate the opportunity to welcome you back to Hyatt Regency Houston West for another exceptional visit.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Jane 님, Alpharetta

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

YADIRA

2024년 2월에 3박 숙박함

4/10 - 별로예요

Payton

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Cam

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The public areas of the hotel are nice but the furniture in the room was old and damaged. I believe a re-do is planned.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Cam,Thank you for taking the time to share your thoughts with us. We are glad that you appreciate our public areas. However, we are disheartened that we were unable to meet all of your expectations. Our team will be sure to take note of your feedback for improvement and will share it with our team. Please visit us again so we can show you a much better experience. Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Deysi

좋아요: 숙박 시설 상태 및 시설
Buen lugar para estar tranquila
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Greetings Deysi,Providing a peaceful environment for our guests is important, and we're glad you had a tranquil experience at Hyatt Regency Houston West. We're here for you when you need your next serene and comfortable stay.Warm Regards,Kalith W.Assistant General Manager

8/10 - 좋아요

Alan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
At the bar I was charged over $24 for a beer and a shot. Outrageous. A lot of little old ladies at a conference were getting ripped off too. I've been using this hotel for more than 10 years. No more. Bye bye.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Greetings Alan,While we thank you for being a loyal guest, we are sorry to see you had concerns while visiting the bar. Please know that we work to ensure our offerings are competitively priced. Your feedback will be shared with the team to ensure we are always offering our best. We hope that otherwise you enjoyed your stay and will reconsider and stay with us again.Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Emmanuel

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 5박 숙박함

8/10 - 좋아요

Paul

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 객실의 편안함
Frank and Nora at the hotel bar were wonderful!!!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Greetings Janice,Thank you for sharing your five-star Hyatt Regency Houston West review! We are pleased you enjoyed the hotel bar, and your compliments to Frank and Nora have been shared with them. We hope to welcome you back soon!Warm Regards,Kalith W.Assistant General Manager

10/10 - 훌륭해요

Iliana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Anh

2024년 1월에 6박 숙박함

8/10 - 좋아요

Renee 님, Calgary

2024년 1월에 1박 숙박함

8/10 - 좋아요

Mario

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that they had a bar and restaurant on site
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Greetings Shawn,Thank you! It was a pleasure to welcome you to Hyatt Regency Houston West and we are delighted you enjoyed your visit. We look forward to welcoming you back any time you're heading back in our direction.Warm Regards,Kalith W.Assistant General Manager

6/10 - 괜찮아요

tom

2024년 1월에 2박 숙박함

8/10 - 좋아요

Craig

출장 여행
Rooms are dated - especially the bathroom
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Greetings Craig,Thank you for joining us at Hyatt Regency Houston West. While we hope you slept comfortably, we appreciate your constructive feedback. Safe travels, and it would be a pleasure to welcome you back. Warm Regards,Kalith W.Assistant General Manager

2/10 - 너무 별로예요

Matthew

There is a problem with communication with hotel.com VIP access. Currently can’t find the receipt on ends and can’t find anyone to communicate with hotel.com been waiting for more than 4 hours
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Greetings Matthew,We're sorry to hear that you're having issues with the third-party site you booked with. We encourage you to reach out to Hotels.com to discuss any issues you may have with your reservation. In addition, if you feel an error has been made on our end, please reach out to us offline so that we may better assist you. We hope to hear from you soon. Warm Regards,Kalith W.Assistant General Manager