바(숙박 시설 내)

퀄리티 인 패서디나 휴스턴 여행 후기

2.5 out of 5
퀄리티 인 패서디나 휴스턴
114 S Richey St., Pasadena, TX

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 343개 이용 후기 중 116개" "
평점 8 - 좋아요. 343개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 343개 이용 후기 중 51개" "
평점 4 - 별로예요. 343개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 343개 이용 후기 중 41개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nahhh
2024년 3월에 1박 숙박함
답변 제공: surjit 님, 2024년 4월 3일
Dear Angel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - 별로예요

barbara

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
u pay what u get. it’s just not clean. the sheets and blankets and towels all had lil stains on them we found a used condom in our room
2024년 3월에 2박 숙박함
답변 제공: surjit 님, 2024년 3월 26일
Dear Barbara, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets, towels and unwanted material in room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2024년 3월에 1박 숙박함
답변 제공: surjit 님, 2024년 3월 25일
Dear Miguel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

Paige

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible. After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for. After a hour at the check in desk they finally assigned us a room, I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip. We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work. Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work. The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her. She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room. Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key. After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed. If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in. Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa
2024년 3월에 1박 숙박함
답변 제공: surjit 님, 2024년 3월 11일
Dear Paige, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as door key inoperable, booked room not allocated.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - 별로예요

Andres

2024년 3월에 1박 숙박함
답변 제공: surjit 님, 2024년 3월 5일
Dear Andres, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Matthew

N/a
2024년 1월에 6박 숙박함
답변 제공: surjit 님, 2024년 2월 4일
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean rooms
2024년 1월에 1박 숙박함
답변 제공: surjit 님, 2024년 1월 26일
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice clean rooms and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Younggook

연인과의 여행
좋아요: 직원 및 서비스
Staffs was helpful to resolve some problems.
2024년 1월에 1박 숙박함
답변 제공: surjit 님, 2024년 1월 24일
Dear Younggook , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with helpful staff to resolve all issues besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - 괜찮아요

Ashley

가족 여행
2024년 1월에 2박 숙박함
답변 제공: surjit 님, 2024년 1월 12일
Dear Ashley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - 괜찮아요

Juan

Never clean my room and clean towels
2023년 12월에 2박 숙박함
답변 제공: surjit 님, 2024년 1월 9일
Dear Juan , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room and towels.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

Denis

2023년 12월에 1박 숙박함
답변 제공: surjit 님, 2024년 1월 31일
Dear Denis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with low score. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

Luis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Terrible front desk personnel, the pictures of this hotel are fake. it is dirty and smells
2023년 12월에 1박 숙박함
답변 제공: surjit 님, 2023년 12월 29일
Dear Luis , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as front desk not ok, dirty and smell .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Nuvia

2023년 12월에 1박 숙박함
답변 제공: surjit 님, 2023년 12월 12일
Dear Nuvia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

Tuwanda

2023년 10월에 3박 숙박함
답변 제공: surjit 님, 2023년 10월 24일
Dear Tuwanda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome exprerience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Jose

2023년 9월에 1박 숙박함
답변 제공: surjit 님, 2023년 9월 30일
Dear Jose, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

Laura A

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: surjit 님, 2023년 9월 4일
Dear Laura , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 2/10 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Bonney

2023년 8월에 1박 숙박함
답변 제공: surjit 님, 2023년 12월 6일
Dear Bonney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Geovanny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: surjit 님, 2023년 8월 17일
Dear Geovanny, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with high score 4/5 and fantastic experience. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - 좋아요

Karina

2023년 7월에 1박 숙박함
답변 제공: surjit 님, 2023년 8월 21일
Dear Karina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score/ . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

Ishola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent Hotel
2023년 7월에 3박 숙박함
답변 제공: surjit 님, 2023년 8월 4일
Dear Ishola, Thank you for taking the time to complete our online survey regarding your recent stay at our EXCELLENT hotel with perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - 별로예요

Dorothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: surjit 님, 2023년 7월 27일
Dear Dorothy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score- can you be more specific with issues? .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - 괜찮아요

Yudisleydi

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was friendly and helpful but the building needs some structural love, but it was clean and organized
2023년 7월에 3박 숙박함
답변 제공: surjit 님, 2023년 7월 24일
Dear Yudisleydi , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with friendly staff, clean an organized. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager. Hotel is undergoing renovation. Expect better in next visit

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super friendly and checked for my Choice card and applied my stay.
2023년 7월에 1박 숙박함
답변 제공: surjit 님, 2023년 7월 18일
Dear Terry, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with super friendly staff and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

RAYNELLE

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!
2023년 5월에 4박 숙박함
답변 제공: surjit 님, 2023년 5월 25일
Dear RAYNELLE, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room, lack of housekeeping .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Not worth it
Sketchy area. Went to check in. Waited 30 min, while the two front clerks assisted clients. Not once did they acknowledge my presence, no problem. While I waited another person came out of the elevator and also waited. When it was my turn the guy cut and was helped first. Apparently his room had enough damage to it. When it was my turn the clerks left me standing there for 15 min with no assistance or a simple 'we'll be right with you". Finally checked in went to the room and it wasn't what I had paid for on hotels.com. I went back to the front desk and the guy said he told me he upgraded me to a double bed room, when I had mentioned that I want the single bed that I had paid for. When checking out, the front clerks were rude and also hesitant on returning my cash deposit, they had to verify the room was not damaged but considering the room wasn't that great, the door barely closed and the interior has it wear and nicks. Breakfast wasn't great either. The only courteous staff were the housekeeping staff. Elevator panel was also broken but still in service.
2023년 3월에 1박 숙박함
답변 제공: surjit 님, 2023년 3월 21일
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with courteous staff On behalf of our entire team, I would like to apologize for failing to exceed your expectations as sketchy area, rude staff and not great breakfast besides worn room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship ManagerQuality Inn Pasadena, Texas

2/10 - 너무 별로예요

Keyko

2023년 2월에 2박 숙박함
답변 제공: surjit 님, 2023년 3월 7일
Dear Keyko , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship Manager

2/10 - 너무 별로예요

Julio

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Paid a $100 place worth $50
I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.
2023년 1월에 1박 숙박함
답변 제공: surjit 님, 2023년 1월 28일
Dear julio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as roaches and smell .We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship Manager

2/10 - 너무 별로예요

Shirl

10/10 - 훌륭해요

Sofia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 5박 숙박함
답변 제공: surjit 님, 2022년 11월 29일
Dear Sofia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Customer Relationship Manager

4/10 - 별로예요

Ramon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ehhh-
Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.
2022년 8월에 1박 숙박함
답변 제공: surjit 님, 2022년 8월 8일
Dear Ramon , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as bed bugs and AC not effective during hot days .We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - 너무 별로예요

Saul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pictures vs result where not the same
2022년 7월에 2박 숙박함

4/10 - 별로예요

Manuel

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Stayed for 5 nights got housekeeping on our very last night. Restaurant in hotel was unavailable. Tried 3 different times to go into pool and was never ready. Safe in room didnt work, was told they were going to get back to me never did.
2022년 7월에 5박 숙박함
답변 제공: surjit 님, 2022년 7월 17일
Dear Manuel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as restaurant not available, pool not ready, safe in room did not work .We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: surjit 님, 2022년 7월 15일
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel WITH PERFECT SCORE 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - 훌륭해요

Gerardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: surjit 님, 2022년 6월 28일
Dear Gerardo , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - 별로예요

Malange

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
While the staff was friendly. The floor I stayed on smelled musty and the air quality was bad. The pool area was littered with trash and the pool was filthy. I called the day I was booking to make sure the pool was open because it was the only reason for me to book there. Friday, Saturday and Sunday the pool was not available.
2022년 6월에 2박 숙박함
답변 제공: surjit 님, 2022년 6월 22일
Dear Malange, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with friendly staff. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell, trash, filthy and closed pool.We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - 별로예요

Jeannette

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was roughly done. The hairdryer didn't work. Room was dirty. No clean towels in 3 days. No privacy hangers for the door. The refrigerator in the room leaks on the floor and was very noisy. Bed was comfortable though.
2022년 5월에 3박 숙박함
답변 제공: surjit 님, 2022년 6월 11일
Dear Jeannette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with comft bed. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as hair dryer did not work, dirty towels, leakage in fridge .We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

8/10 - 좋아요

Sharlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upgraded to the tower. First room had problems with the outlet (It was loose). Moved to new room after an hour. Pie-shaped room, so the bathroom was smaller. Restaurant only open for takeout. More industrial part of town, with many restaurants about 1-2 miles away. Standard hot breakfast. Good value.
2022년 4월에 3박 숙박함
답변 제공: surjit 님, 2022년 4월 18일
Dear Sharlene , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with good value for money and high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as first room with problem, 2nd room had smaller bathroom- while restaurant open only for take out- due to COVID protocol .We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

6/10 - 괜찮아요

GISELA

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property looked outdated. Hallways looked old and not enough air conditioning.
2022년 4월에 3박 숙박함
답변 제공: surjit 님, 2022년 4월 12일
Dear GISELA, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as Property looked outdated. Hallways looked old and not enough air conditioning. .We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

2/10 - 너무 별로예요

ISABEL

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Sierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was amazing
2022년 3월에 6박 숙박함
답변 제공: surjit 님, 2022년 4월 7일
Dear Sierra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with amazing experience and perfect score 5/5. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience with Hotel stay
Worst Hotel I have ever stayed. I pic of the hotel looked decent but when I have landed they allocated me in a next building situated next to main building. Restrooms are not good. Front office staff looked confused. They took 45mins to figure out my reservation and we're also insisting to repay inspire of me paid in full through hotels.com in advance. Even the location is bad. It is surrounded by all chemical factories and smell around was not bearable.
2022년 3월에 1박 숙박함
답변 제공: surjit 님, 2022년 3월 25일
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you were placed adjacent to main building, check in issue and room not good .We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

6/10 - 괜찮아요

Olivia

별로예요: 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Tracy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bathroom was nasty. Mold around the one side of tub. Door on bathroom didn't work correctly. I had a hard time opening it, glad I wasn't by myself I would have been locked in it. Ice holder had mold on lid. TV had no way to tell what was on each station and very slow. The bed couldn't have been any harder.
2021년 11월에 2박 숙박함
답변 제공: surjit 님, 2021년 11월 16일
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as bathroom was nasty. Mold around the one side of tub. Door on bathroom didn't work correctly. mold on ice holder, tv not ok .We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Clarion hotel, Cincinnati North

10/10 - 훌륭해요

lori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: surjit 님, 2021년 10월 8일
Dear lori , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with perfect score 10/10. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas

2/10 - 너무 별로예요

Morgan Elaina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

toni

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel was unable to accommodate needs
2021년 8월에 4박 숙박함

4/10 - 별로예요

Monica Ireland 님, Franklin

2021년 8월에 2박 숙박함

4/10 - 별로예요

Jonathan

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
People were nice; the only redeeming quality! Pool green and closed. Lights flickering, and I have a picture of pubic hair in the bathtub ( I didn’t dare use it). That property should have been imploded 20 years ago! No breakfast left when I went down ( before closing time) . Corporate should be ashamed of this!
2021년 7월에 1박 숙박함
답변 제공: surjit 님, 2021년 7월 18일
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel by liking helpful staff. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as lights flickered, hair in bathtub, no breakfast and pool closed.We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Quality Inn Pasadena, Texas