리셉션

퀄리티 인 베이타운 - 휴스턴 이스트 여행 후기

2.5 out of 5
퀄리티 인 베이타운 - 휴스턴 이스트
5222 Interstate 10 Hwy, Baytown, TX

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 237개 이용 후기 중 69개" "
평점 8 - 좋아요. 237개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 237개 이용 후기 중 47개" "
평점 4 - 별로예요. 237개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 237개 이용 후기 중 18개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Kacy

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 18일
Hello Kacy, We appreciate you choosing to stay with us. Should you have any feedback to share about your experience, please feel free to reach out to us so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

2/10 - 너무 별로예요

Shonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing worked the manager are Expedia didn’t fix anything
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Shonda, We apologize for the inconveniences you experienced during your stay. Any concerns should have been addressed directly with our onsite team for immediate resolution. We recommend reaching out to our hotel directly for any further assistance with your concerns.

8/10 - 좋아요

Rochelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Time for a refresh, property is old and shows wear and tear
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Rochelle,We appreciate your feedback and will share it with our team for future improvements. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Aubry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Aubry,We are delighted to hear that you had an overall pleasant experience with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a weird shaped shower, that was very interesting and lots of water pressure. It was dirt cheap and a lot better than I expected. Just pleasantly surprised.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Dallas,Thank you for staying with us and sharing your positive experience! We are delighted to hear that you found our shower unique and enjoyed the ample water pressure. It's great to know that we exceeded your expectations and provided you with a pleasant stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Hector

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Hector,Thank you for choosing our hotel for your recent stay. We're glad that you had a positive experience. We value your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a fantastic experience with us. If there is anything else we can do to serve you better in the future, please don't hesitate to let us know. We hope to welcome you back soon for another memorable stay.

8/10 - 좋아요

Esperanza

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Esperanza,We're delighted to hear that you had a positive experience during your recent stay with us. We appreciate your support and are thrilled that we could contribute to a memorable stay. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Lavon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For it to be in the middle of everything the way that it is. It’s quiet and peacful! At the same time your within walking distance from everything!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Lavon,We're thrilled to hear that you enjoyed the convenient location of our hotel and found it to be quiet and peaceful. Being within walking distance of attractions is definitely a plus for our guests. We hope you had a great time exploring the area!

2/10 - 너무 별로예요

Marisela

2023년 8월에 5박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Marisela,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Catrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Catrina,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
light
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 21일
Hi David,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 - 좋아요

Esperanza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Esperanza,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 14일
Hello Cindy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Vanessa

The lady at check in was very nice and polite. I appreciate her helping me checking in.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Vanessa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 - 좋아요

Tyler

좋아요: 직원 및 서비스
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 8일
Hello Tyler,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

John

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Double charged, tv remote was broken, hotel stinks and dirty, housekeeping rude and obnoxious, hotel smells like mold and marijuana
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 15일
Hello John,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 - 훌륭해요

Isaac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 29일
Hi Isaac,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 - 괜찮아요

Ricardo

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No agradable
Toda la noche estuvo goteando el A/C y avía agua en le piso y me levante al baño y me moje mis pies. Y ni un descuento me dieron mal servicio
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 20일
Hello Ricardo,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 - 너무 별로예요

Francisca

2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 10일
Hello Francisca, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The lobby of this hotel is nice. However, when I got to the room, two of three lampshades were broken(one of which I fixed myself). Also, there happened to be a small splatter of blood on the mirror(it may have been missed while cleaning up). The bathroom seemed to be clean from what I could see. The desk receptionist seemed to be very apologetic when I told her.
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 15일
Hello Guest, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 - 좋아요

Juan

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 2일
Hello Juan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good for the money could use some updates. Staff extremely friendly.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 4일
Hello Michael,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your insights regarding our updates. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 17일
Hello Gary, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 - 좋아요

Ana Deisy

2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 26일
Hello Ana Deisy, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 - 좋아요

Jaime

출장 여행
좋아요: 직원 및 서비스
The hotel was clean, quiet, and near the freeway.
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 4월 25일
Hello Jaime, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place to Stay
The bathroom ceiling was the ONLY thing I could comment on negatively (needed minor repair). The art on the walls was not my first choice. Everything else was fine. Microwave and fridge was nice touch. Clean, comfortable. Not plush, but I prefer simple to fancy. I didn't swim, but the pool area looked nice. I forgot something in my room and got a call. What thoughtfulness! I've stayed at much nicer places and left things much more valuable and never saw them again!
2022년 3월에 3박 숙박함
답변 제공: Raj 님, 2022년 3월 21일
Thank you very much for that sir!

2/10 - 너무 별로예요

Casharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2022년 2월 6일
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 - 좋아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The workers were wonderful, however I wanted to change the booking date just shorter by ONE day an it was impossible then to find out I ordered a “double standard Queen” even with the picture on here being a 2 bed room, that is NOT what I was getting according to them that means it’s one full bed. Lol how that makes any sense I don’t know but that’s what I was told. That’s on hotels.com though. Not okay at all. The hotel did help me I still had to pay full precise though. They need to upgrade bedding Atleast. Overall not bad. Just wish that had been made clear.
2021년 10월에 3박 숙박함
답변 제공: Manager 님, 2021년 11월 4일
We can't thank you enough for sharing your feedback with regards to our bed and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy Customer
Awesome! Great service and cleanliness and quiet. And I got this room on last minute. Very satisfied!
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 28일
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service and room. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Huge Shower!!
Room was very comfy and clean. We slept like babies. The shower was huge with great water flow.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 3일
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower and comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good
The room was small, no bathtub, only shower, bed wasn’t that comfortable but the room was clean and that means a lot now days when it comes to motels.
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 3일
We appreciate the comments, especially with regards to your opinion of our bed and your comments about our shower. We hope to someday have another opportunity to host your stay.

8/10 - 좋아요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 6일
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Older hotel however very clean!
Amazing customer service from the moment I walked in the door. Great location! Hotel is older however very clean.
2021년 5월에 1박 숙박함
답변 제공: Manager 님, 2021년 5월 14일
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location and also our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 - 좋아요

Flor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was disappointed with the no breakfast at all.
2021년 4월에 1박 숙박함
답변 제공: Manager 님, 2021년 4월 26일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was ok just the noise from the freeway other than that everything is OK
2021년 4월에 1박 숙박함
답변 제공: Manager 님, 2021년 4월 13일
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No breakfast offered - no even a breakfast bar or a piece of fruit.
2021년 4월에 1박 숙박함
답변 제공: Manager 님, 2021년 4월 6일
Thank you for your review and comments regarding our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 3박 숙박함
답변 제공: Manager 님, 2021년 4월 3일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 1박 숙박함
답변 제공: Manager 님, 2021년 4월 1일
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth it.
Very nice hotel, staff was friendly and professional.
2021년 2월에 1박 숙박함
답변 제공: Manager 님, 2021년 3월 6일
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 - 좋아요

Janis

2021년 2월에 1박 숙박함
답변 제공: Manager 님, 2021년 3월 4일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Was not able to stay at the property even though Travelocity booked it and I drove for over an hour to get there. Even though we are in severe winter storm, if the property was not available or able to rent to those in need, they should’ve made it known to ‘booking sites’ that their property is offline. This will definitely turn me off from the property AND Travelocity.
2021년 2월에 1박 숙박함
답변 제공: raj 님, 2021년 2월 18일
I am truly sorry for that however all of our third parties were aware. We told them including travelocity that we werent operating fully. So please dont say that about us and contact your third party.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스
2021년 1월에 1박 숙박함
답변 제공: Manager 님, 2021년 2월 4일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 - 너무 별로예요

Rodrigo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 1월에 2박 숙박함
답변 제공: Manager 님, 2021년 1월 13일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pastor
It was very nice.
2021년 1월에 1박 숙박함
답변 제공: Manager 님, 2021년 1월 6일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 - 별로예요

Shannon

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
False amenities, no breakfast!!
Hotels.com reservation said there was free breakfast included. Upon check in, they said there’s no breakfast. They don’t even offer breakfast to-go bags like other hotels I’ve stayed at during these covid times.
2020년 11월에 1박 숙박함
답변 제공: Manager 님, 2020년 11월 16일
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. We hope to see you again in the future.

4/10 - 별로예요

BCL 님, Houston, TX

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The initial room my husband and daughter were sent to had one double bed. The reservation was for two double beds. The desk attendant spoke as little as possible to my husband during the check-in and subsequent change of room request. The bathroom was not clean and the coffee pot in the room AND downstairs were not working. Terrible experience.Very outdated hotel.
2020년 10월에 2박 숙박함
답변 제공: Manager 님, 2020년 10월 29일
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 - 너무 별로예요

Joseph

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 8월 6일
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice place
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 6일
Thank you for sharing this honest review and feedback about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was mold and bad water stains thru the bathroom
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 6월 22일
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!