로비 좌석 공간

레지던스 인 휴스턴 웨스트 - 에너지 코리도어 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 193개 이용 후기 중 112개" "
평점 8 - 좋아요. 193개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 193개 이용 후기 중 11개" "
평점 4 - 별로예요. 193개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 193개 이용 후기 중 15개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Hyeongook

2021년 12월에 14박 숙박함
답변 제공: General Manager 님, 2023년 4월 12일
Dear Hyeongook, Thank you for your nice rating and for letting us know that your stay at Residence Inn Houston West/Energy Corridor was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Leola JudgeGeneral Manager

8/10 - 좋아요

Daniel P

좋아요: 직원 및 서비스
나쁘지 않음
대체적 만족 호텔 냄새가 좀 남
2018년 3월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 4박 숙박함
답변 제공: GM 님, 2018년 1월 27일
Thanks for staying with us. We hope on your next trip in you will visit us again.

10/10 - 훌륭해요

William

2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear William, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Houston West/Energy Corridor; we hope to see you again soon.Sincerely,Leola JudgeGeneral Manager

4/10 - 별로예요

Charles

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Charles, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

ralph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Ralph, Thank you for the perfect rating for your time at Residence Inn Houston West/Energy Corridor. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Houston area and wish you a delightful holiday season and a Happy New Year!Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 10일
Dear Anthony, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Houston West/Energy Corridor, and we look forward to welcoming you back soon.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

Harith

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Dear Harith, We are delighted you had an outstanding stay at Residence Inn Houston West/Energy Corridor and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Harith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Harith, Thank you for choosing Residence Inn Houston West/Energy Corridor. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Leola Judge,General Manager

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The overall rating was very good, lobby was clean and welcoming, staff friendly, breakfast was nice and seating area was spacious. The furniture in the room was quite old, would need a refurb. But it was clean, quiet, with a nice shower and comfortable bed and a kitchenette.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear John, Thank you for sharing your experience regarding your recent visit to Residence Inn Houston West/Energy Corridor. We are thrilled to hear that you enjoyed our well-kept property, delicious breakfast offerings, and immaculate accommodations. We are also glad that you found our associates welcoming and attentive. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Leola JudgeGeneral Manager

6/10 - 괜찮아요

Laurence

출장 여행
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Laurence, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, lovely staff, good breakfast....
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 6일
Dear Robin, Thank you for including Residence Inn Houston West/Energy Corridor in your plans. We are delighted to know that you loved our property, our courteous associates and our delicious breakfast. Thank you again; we look forward to your next visit.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Harith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 22일
Dear Harith, Thank you for the generous rating of Residence Inn Houston West/Energy Corridor. We are delighted you enjoyed everything we offer and had an excellent stay. We hope you will come back to see us soon, and we wish you all the best with your travels.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Marlen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Marlen, Thank you for the generous rating and for your comments regarding your time at Residence Inn Houston West/Energy Corridor. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again next time you are in Houston.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

R

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing is the key card reader on the back door did not work so I had to walk around to the side door to get inside the building. Fortunately, the key card reader on the side door worked fine.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 30일
Dear Guest, Thank you for staying at Residence Inn Houston West/Energy Corridor and for your high rating. We are glad that you had an overall pleasant visit. However, we sincerely apologize for the inconvenience caused due to key card deactivation. We appreciate your patience and look forward to welcoming you back again soon. Sincerely,Leola JudgeGeneral Manager

8/10 - 좋아요

Ibrahim

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 15일
Dear Ibrahim, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Residence Inn Houston West/Energy Corridor.Sincerely,Leola Judge,General Manager

8/10 - 좋아요

JAY

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 27일
Dear Jay, Thank you for staying with us and for your gracious rating. On behalf of all of us at Residence Inn Houston West/Energy Corridor, we would like to invite you for another outstanding visit.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Business Trip!
Really nice quiet. Nice location. Near the beltway. Liked have the table. Desk was very comfortable. Bed was not a true queen. Coffee was good. Had a Chipotle, Jersey Mike's and Sylvia's. If you don't want to get in your vehicle. Close to I10 Thank You
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 22일
Dear Brian, Thank you for the generous rating and for your comments regarding your time at Residence Inn Houston West/Energy Corridor. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We also appreciate you mentioning our ideal location and that you took advantage of our excellent coffee. Thank you again for your business, and we look forward to serving you again the next time you are in the Houston area.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was made easy. Staff went beyond normal to accommodate me.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 26일
Dear Sharon, Thank you for posting your kind review of Residence Inn Houston West/Energy Corridor. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our associates. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will revisit us soon.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Shao-Heng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 5일
Dear Shao-Heng, We are so pleased you had an excellent stay at Residence Inn Houston West-Energy Corridor! Thank you for taking the time to post this wonderful review. We work hard to meet and exceed all of our guest's expectations, and reviews like yours make it worthwhile! Thank you for your business, and we hope you will visit us again the next time you are in Houston.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Huong Thuy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear M. Thuy, Thank you for the generous rating regarding your time at Residence Inn Houston West/Energy Corridor. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Houston area.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

Cup

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice experience Highly recommend
2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 27일
Dear Cup, Thank you for the generous rating of Residence Inn Houston West/Energy Corridor. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the city.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

Isaac

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 25일
Dear Isaac, Thank you for the generous rating of Residence Inn Houston West/Energy Corridor. We are delighted you enjoyed our beautiful property. We hope you will come back to see us soon and we wish you all the best with your travels.Sincerely,Leola JudgeGeneral Manager

6/10 - 괜찮아요

Arteaga

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 23일
Dear Arteaga,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience for which we are known.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Ammar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AMAZING
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 22일
Dear Ammar, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Houston West/Energy Corridor, and we look forward to seeing you again soon. Sincerely, Leola Judge General Manager

8/10 - 좋아요

Diedre

2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 12일
Dear Diedre, Thank you for your nice rating and for letting us know that your stay at Residence Inn Houston West/Energy Corridor was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Leola JudgeGeneral Manager

2/10 - 너무 별로예요

RUTH 님, AUSTIN

2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 20일
Dear Ruth, We hope you will accept our apologies for not providing the exceptional experience you should always receive from us. Our goal is to give genuine, thoughtful service to all of our guests, and we regret not living up to these standards. Thank you for the feedback and your patience. We appreciate your business, and we would be honored to have you revisit to restore your confidence in us.Sincerely,Leola JudgeGeneral Manager

8/10 - 좋아요

Kendra

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 15일
Dear Kendra, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Residence Inn Houston West/Energy Corridor.Sincerely,Leola JudgeGeneral Manager

6/10 - 괜찮아요

Suzanne

2022년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 15일
Dear Suzanne, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be a pleasure to have another opportunity to welcome you back for a perfect visit.Sincerely,Leola JudgeGeneral Manager

8/10 - 좋아요

Fernando 님, Madison

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to good restaurants and work
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 22일
Dear Fernando,Thank you for sharing your kind review of Residence Inn Houston West/Energy Corridor. We are pleased to know our convenient location made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Leola JudgeGeneral Manager

2/10 - 너무 별로예요

실제 이용하신 고객

Bad experience, do not recommend
I paid for the stay through hotels.com with my pay pal account attached to my bank. I arrived to the hotel by 6 PM. Young guy at front desk gave ne the hardest time, questioned my payment, made me show him my email, bank and pay pal confirmations and accounts showing was deducted, still he didnt believe it was paid until he decided to call someone from the hotel who clearly told him he was making a mistake and I had my room already paid he didnt need to be asking me for my cc. He didnt apologize after the almost 45 minutes he kept me at front desk, (very embarrassing by the way) To add more to the horrible experience the frame door of bathroom has mold very unhealthy and the toilet was unable to be used, was not flushing needed to use their bathroom by their breakfast area. Terrible experience never again for me. We stayed on 10/8 room#103
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 17일
Dear Guest, Thank you for choosing us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We are also sorry for the disappointment you felt during your stay. Our goal is to welcome each guest with freshly cleaned and relaxing accommodations, and we are disappointed this was not your experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

Chloe

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 11일
Dear Chkoe,thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Houston West/Energy Corridor. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Leola JudgeGeneral Manager

10/10 - 훌륭해요

brooke

2022년 8월에 3박 숙박함
답변 제공: General Manager 님, 2022년 8월 17일
Dear Brooke, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Houston West/Energy Corridor. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Leola Judge General Manager

10/10 - 훌륭해요

Shaylyn

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 9일
Dear Shaylyn, thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Residence Inn Houston West/Energy Corridor. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Darla 님, Willmar

2022년 3월에 4박 숙박함
답변 제공: General Manager 님, 2022년 11월 8일
Dear Darla, Thank you for choosing Residence Inn Houston West/Energy Corridor and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

ROXANA

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 5월에 4박 숙박함
답변 제공: General Manager 님, 2022년 5월 15일
Dear Roxana, thank you for rating your stay at Residence Inn Houston West/Energy Corridor. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Leola Judge General Manager

10/10 - 훌륭해요

Sonnya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful. The area was quiet and convenient for our travels.
2022년 4월에 3박 숙박함
답변 제공: General Manager 님, 2022년 4월 12일
Dear Sonnya, it was a pleasure reading your review of Residence Inn Houston West/Energy Corridor. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are also glad to know that our location was perfect for your plans. Thank you for being our guest, and we look forward to welcoming you on your next visit to Houston. Sincerely, Leola Judge, General Manager

8/10 - 좋아요

Janet 님, Schertz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the customer service throughout my stay, the breakfast had no fruit and other items that could improve.
2022년 3월에 2박 숙박함
답변 제공: General Manager 님, 2022년 4월 5일
Dear Janet, it was a pleasure reading your review of Residence Inn Houston West/Energy Corridor. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We have also noted your additional comments and will address them with our F&B team to see what we can do better. We are grateful for your feedback, and we appreciate you choosing us for your visit to Houston. Thank you again. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Mihai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 7박 숙박함
답변 제공: General Manager 님, 2022년 12월 14일
Dear Mihai,Thank you for choosing Residence Inn Houston West/Energy Corridor and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Leola Judge,General Manager

10/10 - 훌륭해요

Vivian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: General Manager 님, 2022년 3월 22일
Dear Vivian, thank you for the generous rating of Residence Inn Houston West/Energy Corridor. We are delighted you enjoyed everything we have to offer. We hope you will come back to see us soon and we wish you all the best with your travels. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Shaylyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 23일
Dear Shaylyn, we appreciate you taking the time to leave your generous rating regarding your recent visit to the Residence Inn Houston West/Energy Corridor. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Roberta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and so comfortable. I was exhausted from traveling with an injury, and I fell asleep instantly on the very comfortable bed and stayed asleep all night!
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 14일
Dear Roberta, thank you for choosing to relax at Residence Inn Houston West/Energy Corridor after a tiring day. Having the knowledge of your injury, it makes us feel proud that our well-kept property and comfortable accommodations helped you relax. We are delighted to know we met all your expectations, and we look forward to welcoming you back whenever you are in the area. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and courteous. Least like the breakfast selections.
2022년 3월에 2박 숙박함
답변 제공: General Manager 님, 2022년 3월 8일
Dear Larry, it was a pleasure reading your review of Residence Inn Houston West/Energy Corridor. We have an exceptional team whose top priority is making sure every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them. We are also grateful for your feedback about what we can do better, and we appreciate you choosing us for your visit to Houston. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

TyShayla

2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 20일
Dear Tyshayla, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to Residence Inn Houston West/Energy Corridor.Sincerely,Leola JudgeGeneral Manager

4/10 - 별로예요

James 님, Allen

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
False advertisement! Had a picture of two Queens or Double beds when I reserved the room and I ended up with a room with one double bed and one pull out sofa bed to accommodate 3 people. Plus, I had to pay extra for this room. I tried to change my room when I checked in and they said they don't have any rooms with two double or queen beds. I will never stay at this place again.
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 8일
Dear James, thank you for choosing us. We regret your disappointment with our accommodations. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope you consider returning for a better experience on your next visit to our area. Sincerely, Leola Judge, General Manager

8/10 - 좋아요

Melody 님, Houston

좋아요: 청결 상태, 직원 및 서비스
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 23일
Dear Melody, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Houston West/Energy Corridor, and we look forward to welcoming you again soon.Sincerely,Leola JudgeGeneral Manager

8/10 - 좋아요

JAIME

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
el hotel esta muy comodo y en buenas condiciones e
2022년 2월에 3박 숙박함
답변 제공: General Manager 님, 2022년 2월 15일
Dear Jaime, thank you for your rating and comments regarding your time at Residence Inn Houston West/Energy Corridor. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Houston area. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Donny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 6박 숙박함
답변 제공: General Manager 님, 2022년 2월 6일
Dear Donny, thank you for choosing Residence Inn Houston West/Energy Corridor and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Leola Judge, General Manager

10/10 - 훌륭해요

Michael 님, Lewiston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff were excellent breakfast and coffee were very good. Well equips suite. Very nice neighborhood with lots of eating options within walking distance. Easily navigable area even for a first time visitor.
2022년 1월에 4박 숙박함
답변 제공: General Manager 님, 2022년 2월 2일
Dear Michael, Our gratitude for reviewing your stay at Residence Inn Houston West/Energy Corridor. It is lovely to learn that you were pleased with our convenient location, appreciated our front desk associates and liked our breakfast. We are happy you had a pleasant stay, and we look forward to seeing you soon. Sincerely, Leola Judge General Manager

10/10 - 훌륭해요

Myra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities in the property and great staff.
2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 1월 26일
Dear Myra, thank you for the excellent review of Residence Inn Houston West/Energy Corridor. We are delighted you enjoyed everything we have to offer, including our refreshing amenities and friendly staff. We hope you will come back to see us soon, and we wish you all the best with your travels. Sincerely, Leola Judge General Manager