외관

쉐라톤 휴스턴 브룩할로우 호텔 여행 후기

3.5 out of 5
쉐라톤 휴스턴 브룩할로우 호텔
3000 North Loop West Frwy, Houston, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 493개" "
평점 8 - 좋아요. 1005개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 117개" "
평점 4 - 별로예요. 1005개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 52개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 4박 숙박함
답변 제공: Reggie 님, 2022년 5월 9일
Thank you for your feedback we enjoyed having you stay with us.

10/10 - 훌륭해요

Byung Je

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
늘 머무는 호텔
친절도, 청결, 설비 모든 면에서 만족했네요.
2018년 1월에 1박 숙박함

4/10 - 별로예요

Ralph

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was tired and not well kept..
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Ralph, we genuinely regret to hear that your experience didn't meet the expected standards in terms of maintenance and overall appeal. We strive to provide our guests with an immaculate and refreshing atmosphere. We've taken note of this and will utilize your comments as a valuable input for improving the quality of our services. We hope you would grant us another chance to ensure your stay is pleasant and satisfying.

8/10 - 좋아요

Jozef

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As good as expected
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jozef, we're thrilled that Sheraton Houston Brookhollow Hotel lived up to your expectations. We are always aiming to provide a quality experience, and it's great that we managed to deliver. We hope to welcome you back in the near future for an even better stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Likes: Location, parking, friendly staff, decent price. Dislikes: Hotel overall age, TV doesn't work at times, rooms need refurbishing (new carpet, new faucets, quieter a/c units, etc) needs cleaner/newer lobby furniture.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Nilmar, thank you for sharing your feedback. It's great to hear you enjoyed the location, accessibility to parking, and our team members' friendliness at Sheraton Houston Brookhollow Hotel. Your suggestions about enhancing certain elements of the accommodation are valued and will be attentively considered. We apologize if your room's amenities did not meet your expectations and appreciate your input on areas where we can improve. We hope to welcome you back for a seamless stay in the future.

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Thank you for the feedback, Mark.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Stephen

I was pleasantly surprised. It was a good distance from where I was used to staying. It was clean, friendly staff, and the facility looked nice.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Stephen, it's wonderful to hear that your experience at the Sheraton Houston Brookhollow Hotel exceeded your expectations. Our team members strive to maintain a clean and welcoming environment. We're delighted that you enjoyed the ambience and found the location convenient. Looking forward to your next visit.

8/10 - 좋아요

Roosevelt

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thank you for taking the time to leave us a 4/5 rating, Roosevelt!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sheraton Houston Brookhollow Hotel.

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and clean. The staff was super nice and friendly. The only suggestion I have is adding a fridge to the rooms.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Tanya, thank you for your glowing review. It's delightful to hear that you found the Sheraton Houston Brookhollow Hotel to be well-maintained and our team members affable. Your feedback regarding the inclusion of fridges in the rooms is appreciated and will certainly be taken into consideration. We hope to welcome you back in the future.

6/10 - 괜찮아요

Ceasa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ate that the bar and paid. Went to check out and they said I billed it to the room. 20 dollars for that breakfast buffet is a joke and is provided as part of the deal at cheaper hotels. The room was just good enough and zero of the staff didn't at some point sound like they hated their job. I will not go here again.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Ceasa, we regret to hear about your misunderstanding with the billing process at the bar and your perception of the breakfast value. Additionally, it's disappointing that your interactions with our colleagues did not meet your expectations. We strive to ensure all our guests feel welcomed and valued. Your feedback is vital and will be used to enhance our future guests' experiences. We hope you reconsider and give us another chance to provide a more enjoyable stay.

10/10 - 훌륭해요

Maria

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sheraton Houston Brookhollow Hotel soon!Thanks again for leaving your feedback!

8/10 - 좋아요

Kenji

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in at late night, but a front-desk staff was so kind. The room was really reasonable and clean. One thing that I rated 4 stars was lighting and ventilation fan. Lighting was blinking and the ventilation fan was not working (I couldn't even find out where the switch was). However, I'm really satisfied with the hotel as a whole.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Kenji, thank you for sharing your experience about your recent stay at Sheraton Houston Brookhollow Hotel. We're glad to learn that you found our team member at the front desk pleasant and the room to offer value and cleanliness. Regarding your feedback about the room lighting and ventilation issue, rest assured, our maintenance team will look into this matter. We're pleased to know you were satisfied overall and we aim to make your next visit perfect.

10/10 - 훌륭해요

DeVonte

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for sharing your perfect rating with us, DeVonte!It's wonderful to see how much you appreciated your time at Sheraton Houston Brookhollow Hotel! We want everyone to feel right at home at Sheraton Houston Brookhollow Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 - 좋아요

Mark

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Rooms were nice, access to the 9th floor lounge was a plus, lacked options for snacks or drinks but a great place to go for an early morning coffee. The only issue was the elevators, they were slow and usually dirty, the breakfast buffet was pricey if you only wanted a small plate.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Mark, we appreciate your insightful feedback about your stay at Sheraton Houston Brookhollow Hotel. It warms our hearts to know you enjoyed your room and the exclusive access to our lounge. We also note your comments about the elevators and the breakfast buffet, and we'd like to assure you that we strive for better experiences. Our team is always looking for ways to improve. Thank you for choosing to stay with us and we hope to see you again in the future.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nilmar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, no issues.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Nilmar, it's fantastic to know that your stay at Sheraton Houston Brookhollow Hotel went smoothly. Our team members truly appreciate your compliment to their friendliness. Looking forward to your next visit with us.

8/10 - 좋아요

Alex

출장 여행
좋아요: 청결 상태
Quiet, clean and convenient.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Alex, it's delightful to hear you valued the tranquility, cleanliness, and convenient location of Sheraton Houston Brookhollow Hotel. Our team strives to offer a comfortable environment for our guests. Thank you for your kind words and we look forward to your next visit.

8/10 - 좋아요

Danielle

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Danielle, it's wonderful to see your positive rating for the Sheraton Houston Brookhollow Hotel. We hope the experience was memorable and you enjoyed the quality service that our team members strive to provide. Looking forward to welcoming you back in the future. Safe travels!

8/10 - 좋아요

Jeffery R 님, Philadelphia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a average property , basic amenities , about 20-25 mins to mid town
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Jeffery, it's great to hear you appreciated our convenient proximity to downtown. At Sheraton Houston Brookhollow Hotel, we provide comfort in clean and simple spaces. We’re always working towards improving our facilities and your feedback helps. Looking forward to having you back on your next visit to Houston.

10/10 - 훌륭해요

Kennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the amazing rating, Kennis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sheraton Houston Brookhollow Hotel!

6/10 - 괜찮아요

Amanda

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Amanda, while we appreciate your feedback, it's evident your experience was not up to expectation. Our team at is committed to providing satisfactory experiences and your feedback serves as a valuable tool for improvement. We hope for a chance to welcome you back and provide an enhanced experience.

10/10 - 훌륭해요

Anne

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s an older property but I felt very comfortable there. Staff is very friendly. Beds are comfortable. Rooms were ok clean, could have used a better vacuuming. Have stayed there three times in the last two months, would highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Anne, it's fantastic to hear how much you enjoy staying at Sheraton Houston Brookhollow Hotel, especially with your fondness for our comfy beds and cordial team members. We continuously work to keep our accommodations inviting, so your constructive feedback on room cleanliness has been noted. Thank you for your hearty recommendation; we can't wait to welcome you back for another delightful stay soon.

4/10 - 별로예요

Zackary

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Zackary, thank you for taking the time to share your rating. It appears there may have been areas where your expectations weren't met and, for that, we express regret. Ensuring every guest has a memorable experience is important to us, so your feedback is essential. We hope you'll consider giving us another chance to showcase our commitment to impeccable service.

4/10 - 별로예요

Brittanay

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Thé property needs plumbing maintenance and a lot of upgrading in the rooms.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Brittanay, we truly appreciate your candid feedback. We understand there may have been concerns regarding the condition of the room and the facility maintenance. Your feedback is important and will be shared with our hotel management for further review. Your satisfaction matters to us and we hope for an opportunity to deliver an improved experience on your next stay.

2/10 - 너무 별로예요

Colette

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Colette, your feedback, even without written comments, is valuable to us. We're disappointed to hear that your experience didn't meet your expectations. We hope for the opportunity to serve you better in the future.

4/10 - 별로예요

Spencer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As beat up and run down as they come
I'm surprised it's carrying the Sheraton name. This place is haggard. The carpets are yuck. And the towels disintegrates on my face. This place should have been renovated a decade ago. I won't stay here or at another Sheraton as this place gives me the sense Sheraton is not what it used to be.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Spencer, it's disappointing to read about your recent stay and the concerns you raised about the condition of the hotel. We continuously strive to improve our offerings including amenities and décor to provide a more comfortable and enjoyable experience for our guests. It's unfortunate that your experience with the towels and carpets wasn't up to standard. We appreciate your input and will prioritize this feedback in our ongoing efforts. We hope to have the opportunity to restore your faith in us on your future travels.

2/10 - 너무 별로예요

Rachelle

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The absolute worst bed I have ever experienced. Put me in a queen room when I booked a king, offered a complimentary breakfast for only one morning and not both stays. I would’ve been angry if I paid $20 for what they were offering. The staff is extremely friendly, but I expected more. Definitely won’t be rebooking at this location due to the bed alone.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Rachelle, we're disappointed to hear about your recent stay. We apologize for any inconvenience you faced regarding the room type and breakfast offer discrepancy. We also understand your concerns regarding the comfort of the bed and we're committed to improving the guest experience based on feedback such as yours. On a positive note, our team members typically receive high praise for their efforts, so it's great to hear that they were friendly during your stay. We hope to have another chance to provide you with a better experience in the future.

2/10 - 너무 별로예요

Adam

별로예요: 숙박 시설 상태 및 시설
The water in my room was brown and toilet did not flush right. No hot water in the shower.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Adam, we understand it was not the best experience due to the water-related issues in your room. We're truly sorry for these inconveniences, and we wish to assure you that our team members are striving to address these matters promptly. Guest comfort remains our top priority and we appreciate your understanding as we work to enhance our facilities. We hope you'll consider giving us another opportunity to serve you better in the future.

10/10 - 훌륭해요

Deidre

Great service
This was my 4th time to stay here and the staff is always amazing and the rooms are always cozy. My only complaint is they need the gift shop to stay open later
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Deidre, thank you for returning to Sheraton Houston Brookhollow Hotel and sharing your experience. We're thrilled you find our team members amazing and our rooms to your liking. We have taken note of your feedback regarding the gift shop hours. Rest assured, we continually strive to meet and exceed guest expectations. We look forward to welcoming you back on your 5th visit!

6/10 - 괜찮아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Bring Ear Plugs
Quick over night stay. Very noisy due to the hotel being right off major highways.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Matthew, it's regrettable that noise and traffic disturbances impacted your stay. The location close to major transportation hubs can be a double-edged sword. In future, we recommend requesting a quieter room when you make your reservation and we’ll do our utmost to accommodate you. We appreciate your feedback and we hope you'll consider staying with us again.

2/10 - 너무 별로예요

Reza

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disapiunted
Room was flooded carpet was wet mildew odor, woke up with body rash next morning! Room not clean
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Reza, we regret to hear about the issues you encountered during your stay, particularly with regards to the room's state and an unusual odor. Further, it's most troubling that you experienced discomfort the next morning. Our team always aims for the uppermost echelons of cleanliness and comfort, and it’s clear your experience was not typical of the service we provide. Let's ensure this isn't repeated; we encourage you to reach out to our management team directly to discuss your concerns in more detail. We hope we get the chance to better serve you in the future.

2/10 - 너무 별로예요

Chance

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We appreciate the feedback, Chance.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

ALEJANDRO MEYER 님, cdmx

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal súper amable y atento, muy limpio y cuartos amplios, tiendas y restaurantes cercanos
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Alejandro, estamos encantados de saber de tu experiencia positiva en el Sheraton Houston Brookhollow Hotel. Saber que aprecia a los amables y atentos miembros de nuestro equipo, la limpieza de nuestra propiedad, las amplias habitaciones y la proximidad a las tiendas y restaurantes locales nos da una inmensa alegría. Esperamos darle la bienvenida nuevamente en el futuro para otra excelente estadía.

10/10 - 훌륭해요

Julie

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Julie, thank you for taking the time to rate your stay at Sheraton Houston Brookhollow Hotel. We're delighted that your experience with us met your expectations and we look forward to welcoming you back on your next visit to Houston.

8/10 - 좋아요

Roxana 님, Norcross

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Roxana, thank you for choosing to stay at Sheraton Houston Brookhollow Hotel. It's great to hear you had an enjoyable experience. Should you choose to share any future feedback or suggestions, know they're warmly welcomed. We're looking forward to hosting you again on your next visit to Houston.

10/10 - 훌륭해요

Chase

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thefes alot to do there pool is nice it tub is hot batender is sexy lounge is laid back its one of the nicer hotels in the area
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Chase, it's encouraging to hear you found the plethora of activities at Sheraton Houston Brookhollow Hotel appealing. Your kind words about our relaxing pool, enjoyable hot tub, and calm lounge are greatly appreciated. We take pride in offering an appealing ambiance for our guests. We're sincerely grateful to know we stand out amongst other hotels in the area. Thank you so much for your review, and we hope to welcome you back soon.

6/10 - 괜찮아요

LaSonja

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
LaSonja, it seems like your stay didn't completely meet your expectations. We value your feedback and continuously strive to improve our guest experience. We'd appreciate it if you could share more details about your stay. This will assist us in making necessary upgrades and changes. Your next stay is expected to be better!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Thanks for the perfect rating!We're pleased to hear that you have fully enjoyed your stay at Sheraton Houston Brookhollow Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Na

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Na, we are delighted to know that you had a great stay at Sheraton Houston Brookhollow Hotel. Your high rating speaks volumes and it's much appreciated. We hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Anne

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
Anne, thank you for selecting Sheraton Houston Brookhollow Hotel for your stay. We're thrilled to learn your visit met your expectations. We value your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 1일
John, it's great to see that you had a fantastic experience during your stay at Sheraton Houston Brookhollow Hotel. We're incredibly grateful for your superior rating. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Rogelio

Dated hotel for the price.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 31일
Rogelio, thank you for sharing your thoughts. It's evident that your stay didn't quite meet your expectations. Please know we constantly strive to maintain a balance between comfort and affordability. Your feedback is a vital part of improving for future guests, and we appreciate your honesty.

10/10 - 훌륭해요

Catherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe hotel, old bath and furniture, clean and everything work good. Easy check in and check out
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Thank you for the kind words, Catherine!It's excellent you enjoyed your time at Sheraton Houston Brookhollow Hotel! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

2/10 - 너무 별로예요

Chadia

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel doesn’t deserve even a one star. I got a room in the 8th floor and I had to change it because of a mold smell. They then gave me a room in the 7th floor with again the bad smell. The bed was very old that I got up with shoulder and back pain. Two colleagues complained the same things and they had their rooms in the 4th floor and the 5th floor. Add to this, we noticed a dead cockroach in a hallway for the whole day. I don’t recommend this hotel and if I had to go back for a professional work, I will definitely be in a different hotel. Marriott is disappointing.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Chadia, we regret to hear about your experience with unpleasant odors and discomfort during your stay. It's concerning that you had issues with rooms on multiple floors as we aim to consistently maintain high standards across our hotel. Regarding the issue with the unwelcome hallway guest, we understand how that could disrupt your comfort as well. Rest assured your feedback is valuable and we'll take it into consideration for future improvements. In the future, we hope to provide you with a better experience should you choose to stay with us again for professional purposes.

4/10 - 별로예요

Mohammad Javed

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely noisy AirCond. Cold water tap in sink not working. Room entrance light not working.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Mohammad, your shared experience is sincerely disappointing to read. Please accept our apologies for any inconvenience related to the air conditioning, water tap, and room lighting. We assure you this is not our standard. Your concerns have been forwarded to our maintenance team, who will promptly look into these matters. We value your feedback and hope for another opportunity to deliver a much more enjoyable experience.

10/10 - 훌륭해요

Natalie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Natalie, it's wonderful to hear that your visit to Sheraton Houston Brookhollow Hotel was a memorable one! Our team thrives on this type of positive feedback. We hope to welcome you back soon for another exceptional stay. Safe travels!

10/10 - 훌륭해요

Shamarra J

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Customer Service 님, 2023년 10월 31일
Thanks for the perfect rating, Shamarra! We can't wait to see you again soon for another amazing experience at Sheraton Houston Brookhollow Hotel. Have a great day!

10/10 - 훌륭해요

Beatriz 님, Santo Domingo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos encantó las atenciones que nos brindó el personal, especualmente el de su gerente la señora Ana y el personal del restaurante Ella's donde desayunamos cada mañana.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Beatriz, es alentador saber de tu experiencia en el Sheraton Houston Brookhollow Hotel. Estamos seguros de que la gerente Ana y el maravilloso equipo del restaurante Ella's estarán encantados de saber que su atención tuvo un impacto positivo en su estadía. Esperamos darle la bienvenida nuevamente para disfrutar de más deliciosos desayunos cada mañana.

6/10 - 괜찮아요

Fadzai

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The Sheraton has nice curb appeal and the pool makes it nice to stay there. However there were really gross red (mold?) stains all along the bottom of all the white curtain shades and a clear jerri curl like pattern on the chair. Otherwise, the place was fine and everyone was nice - it just makes you wonder about their general cleanliness.
답변 제공: Customer Service 님, 2023년 10월 19일
Fadzai, thank you for your feedback. It's great to hear that you enjoyed our exterior design and pool area. We regret to learn that some aspects of the room did not meet your expectations. Rest assured that cleanliness is our utmost priority room. We continually strive to provide a comfortable environment and pleasant service for our guests. Your observation has been noted for immediate attention. It's heartwarming to know that your interaction with our team members was positive. Hope we can welcome you back for a better experience.

6/10 - 괜찮아요

James

좋아요: 청결 상태
Rooms are nice. Lobby area was busy, loud and raucous. No staff at front desk to check in when arrived in evening so had to wait. No buzzer or bell at front desk to request assistance.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
James, it's good to hear that you appreciated our accommodations. We regret to hear that your arrival experience was not as smooth as it should have been, particularly with regard to an energetic lobby and check-in. We firmly believe in delivering prompt service, and we're sorry if your experience seemed to differ. We appreciate the feedback and will continuously work to optimize our guest experience.