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예약 가능 여부 확인

더 샘 휴스턴, 큐리오 컬렉션 바이 힐튼 여행 후기

4 out of 5
더 샘 휴스턴, 큐리오 컬렉션 바이 힐튼
1117 Prairie St, Houston, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 481개" "
평점 8 - 좋아요. 1000개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 131개" "
평점 4 - 별로예요. 1000개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 35개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, just a short walk to Minute Made Park.
2024년 3월에 1박 숙박함

8/10 - 좋아요

ninochska

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought it would be close to work but downtown is busy in the morning. And parking is a hassle
2024년 1월에 3박 숙박함

4/10 - 별로예요

Poonam

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stuffy room. Uncomfortable bed. Not a Hilton standard property.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay if you need to be in walking distance of minute maid park!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lindsey

출장 여행
좋아요: 청결 상태
There was only one person working the front desk and she was on a call, so I waited about 5 minutes before even being recognized. Once she put the customer on hold, she informed me that she did not have a reservation for me. I showed her my confirmation number and then she was able to find it. Once I was given my room keys, I went to my assigned room, opened the door and there were already people in that room. There were clothes, shoes and luggage in the room and the TV was on. Thank goodness I didn't see anyone or anything going on.
2024년 2월에 2박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Ms. Lindsey thank you for taking time out to share your experience. I apologize for my team not paying closer attention when making room keys. We pride ourselves normally on putting the guest and their needs first.

6/10 - 괜찮아요

Efren

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel however room description was a city view which was not the case for my room. However, the hotel is really nice.
2024년 2월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Thanks Efren, hopefully we can make sure you have that city view next time your in Houston.

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 숙박 시설 상태 및 시설
Kind and helpful staff!
2024년 2월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Thanks for sharing your thoughts Ms.Jennifer.

8/10 - 좋아요

Sarah 님, Magnolia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room itself was great. But the area around the hotel is not the best and the dining options are limited so have to do Uber Eats because not safe to walk to other dining. Staff were cordial but not overly helpful. Valet was very expensive and not many options for parking. Better options downtown for the price.
2024년 2월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Sarah,Sorry we failed to meet your expectations during your stay. We will definitely work on getting better so keep us in mind.

6/10 - 괜찮아요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
the staff was wonderful and very welcoming. the bed was really nice, and i liked the natural lighting the rooms offered. however, for the price, and lack of self parking i found some od the accomodations to be lacking and outdated. for example, the tv was borderline retro. the lack of a mini fridge was a bit annoying. i understand this is to encourage using the restaurant in the hotel, but i wanted to come back to cold water after a night out lol. small annoyances for a relatively chill stay. i thought it was fun, but don't think we will be returning due to price and parking alone.
2024년 2월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Shannon,Sorry we missed out on scoring higher due to a couple of small concerns. We are heading into a renovation that will hopefully take care of some of your concerns.

6/10 - 괜찮아요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Valet parking was $45… only sit down and order breakfast option. Dirty bathroom with poor design. Beds were more like twins than queens.
2024년 2월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 27일
Sorry to hear your stay was less then comfortable. I will definitely voice your concerns to our leadership team and consider your view as the guest.

10/10 - 훌륭해요

Sekou

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was staying there with my mother and the stay was Great. Forest and Victor went above and beyond to accommodate us . All staff was great . The bartender was nice she was very hospitable . Property is clean we enjoyed our stay .
2024년 1월에 1박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Sekou,Good to hear. I will definitely share your kind words with Victor.

8/10 - 좋아요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed our stay. Your staff were friendly and responsive. The room was comfy and clean.
2024년 1월에 2박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Natasha,Thanks for the kind words after your stay. Be sure to stay with us next time your Downtown Houston!

10/10 - 훌륭해요

Billie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were stuck for 2 nights with no luggage due to airline cancellations. The staff went above and beyond to make us comfortable and make sure we had what we needed!!
2024년 1월에 2박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Sorry to hear about your luggage Billie, but I'm glad we made you feel comfortable.

6/10 - 괜찮아요

Milt

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had two problems with the room. one was a running toilet that took 2 days to fix and the other was a smoke detector that continued to beep and was never fixed
2024년 1월에 3박 숙박함
답변 제공: Fourest 님, 2024년 2월 26일
Milt, thanks for sharing your thoughts with our team. I apologize for the in convenience this caused and will make sure our engineering team gets it taken care of.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only drawback was the amount to valet overnight. $42.00 a night is insane!!! Other than that it was a great place!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Maggie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Bethany

2023년 10월에 1박 숙박함

4/10 - 별로예요

Makayla

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Paula

2023년 10월에 1박 숙박함

8/10 - 좋아요

Erich

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

janet

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
One of my worst hotel experiences ever. Our need for a room was to have a place to sleep and shower in the morning. We got back from our venue around 10:30 and fell into the bed. outside street noise went on for a couple of hours. In the middle of the night, there was some weird electronic clicking sound that seemed to be coming from the ceiling. finally, after a not-so-good night's sleep, we both needed to get a shower to prepare for our three-hour trip back to corpus christi. The water trickled out. the water in the sink faucet was stronger. the temperature kept on changing, so we could not even shower in the trickle. in addition, the toilet was not cleaned even to normal home standards (hair, dirt and urine around one of the seat hinges, crud on the shower tile edge next to the glass door, etc. Our 300 dollar room was very small, but attractive. they clearly were using the small space to it's best advantage, with a built-in desk and a tiny couch that still gave us room to move about. when i approached the manager about our situation, he apologized, explaining that only one other person had made the same complaint about the water. turns out it was a bad pump. I insisted that this was a serious inconvenience, and he responded that i had full use of the room up to the morning, so only a small percentage of my stay was impeded. WHAT? a good shower was 1/2 of what i booked a room for. 1/2 to sleep. manager was unempathetic and barely responsive.

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything but the toilet will not stop running.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Donald

2023년 9월에 1박 숙박함

8/10 - 좋아요

Christie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice lobby and friendly staff
2023년 9월에 1박 숙박함

8/10 - 좋아요

Tyler

연인과의 여행
좋아요: 편의 시설/서비스
Beautiful hotel, but nothing states until you arrive. There's a $42.00 valet fee or else you're parking away from hotel.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

ELI

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Chloe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Christopher

My go to place for Astros games and concerts
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

4/10 - 별로예요

Jérémy

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Clint

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience for an Astros weekend
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay. And close to a lot of downtown venues.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel great, smell good, nice staff but the only thing there’s a lot of homeless at the area
2023년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The hotel itself is ok, rooms are on the small side, but adequate. My vehicle was broken into while it was valeted and the hotel tried to say that the window “exploded” on its own. The vehicle was located in a private parking garage that supposedly only they valet had access too. Yet somehow my vehicle was singled out and broken into. The hotel tried to not take any responsibility until I informed them that items were missing.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

2023년 4월에 1박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the 10 Jonathan, hope to see you next time you're in Houston.

10/10 - 훌륭해요

Aaliyah

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 객실의 편안함
Seltzerland
Location was great for the price, breakfast was good as well. Valet was a little slow, the bar area had a foul smell and the homeless people surrounding the hotel was a little disturbing. Not a bad stay overall.
2023년 3월에 2박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. I'll definitely let the restaurant staff know how you feel. Hopefully we will see you next time you're in Houston.

8/10 - 좋아요

Joel

2023년 3월에 1박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 - 훌륭해요

Dan

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant downstairs is great.
2023년 3월에 1박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. I'll definitely let the restaurant staff know how you feel. Hopefully we will see you next time you're in Houston.

8/10 - 좋아요

Jeremy

2023년 2월에 2박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice boutique style hotel. The rooms and bathrooms are very nice and modern. Check in and check out was very simple and quick. Over night parking was expensive and should be included in the stay, but it seems all downtown hotels charge for parking. The homeless population outside the hotel is overwhelming but that not the hotels fault. I will stay here again.
2023년 2월에 2박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 - 훌륭해요

Deidra

2023년 2월에 1박 숙박함
답변 제공: Fourest 님, 2023년 4월 17일
Thanks for the kind score. . Hopefully we will see you next time you're in Houston.

4/10 - 별로예요

Derek

가족 여행
좋아요: 청결 상태, 객실의 편안함
Too much noise
Noises all night from car music to people yelling on the street.
2023년 1월에 1박 숙박함

4/10 - 별로예요

Emily

단체 여행, 연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelievably loud. There was a party on 2nd with live music (some of it in the hallway) that went until midnight, and it literally shook our bed on 3rd floor. Everyone was told we basically just had to deal with it. Loud outside the windows. All “renovations” are super shoddy. Dust all over our room (light fixtures, etc.) Carpet smelled bad. Entire floors smelled horrible. Front desk staff was always incredibly friendly though. Bar tender and Chef incredibly hardworking and kind.

10/10 - 훌륭해요

Jose

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Bre'Anna

Room is only clean to what you can see. The area around base boards and bed could be vacuumed. Visibly filthy. You have to ask for wash cloths,extra towels, and remote control. Overpriced for below basic.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Catherine

연인과의 여행
별로예요: 편의 시설/서비스
Awful!!! Homeless people everywhere, service is so slow and horrible. Club connected to the hotel booms all night. I’m sick I wasted as much money as I did here. DO NOT STAY HERE. Rooms are tiny and have nothing to offer. All around a huge disappointment
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Wilfredo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to minute ma Ode stadium
2022년 10월에 1박 숙박함