It's generally our favorite hotel in Hualien. The rooms are spacious and comfortable, the breakfast is excellent, they offer a "late night supper" (light dinner) from 8pm to 10pm and you get drinks and ice cream all day. Also their free laundry facilities are great.
Why only 3 stars? Out of three times borrowing their free bicycles, twice we got problems. Once the seat of one bicycle kept moving down and turning, so we had to cycle back with that. The other time was even worse, when during gear switch the chain went off and got completely stuck. We had to bring it to a repair shop (to chance to cycle back) and pay $300 for it. When returning to the hotel and telling them about the issue, there was no response, not even a simple sorry. Their bicycle maintenance as well as the reaction to the problem both were awful.