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시크릿츠 우아툴코 리조트 & 스파 - 어른 전용 - 올 인클루시브 여행 후기

4.5 out of 5
시크릿츠 우아툴코 리조트 & 스파 - 어른 전용 - 올 인클루시브
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 704개 이용 후기 중 408개" "
평점 8 - 좋아요. 704개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 704개 이용 후기 중 75개" "
평점 4 - 별로예요. 704개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 704개 이용 후기 중 11개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Francisco 님, León

연인과의 여행
El hotel de manera general está muy bien, sin embargo las bebidas que ofrecen, son de baja calidad comparadas con la tarifa que ofrecen.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la atención y la amabilidad del personal. Además, las vistas son espectaculares.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

ANA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change. The staff is very helpful, respectful I love the attitude and attention they give us .
2024년 4월에 3박 숙박함
답변 제공: eConcierge 님, 2024년 4월 17일
Thank you very much for choosing Secrets Huatulco Resort & Spa again to host your most recent holiday.We are very pleased to know that you had an extraordinary stay, that the effort and daily work of all our team, our facilities, services, We have shared your comments about lighting and policies with our management areas for review and proposals for improvements.We look forward to welcoming you again very soon.

8/10 - 좋아요

Rosanne Celine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 4월 16일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: eConcierge 님, 2024년 4월 11일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

8/10 - 좋아요

RAMON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: eConcierge 님, 2024년 4월 11일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

10/10 - 훌륭해요

Jasmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: eConcierge 님, 2024년 4월 9일
Gracias Jasmin por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

6/10 - 괜찮아요

Lucero 님, CHICAGO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice and provided all the amenities you can need during your stay. The hotel was clean but the room did look like it needed some maintenance. Walls had scuff marks and some of the furniture was worn out. Some things I didn't like were that the hotel seems to only cater to Caucasian Americans/Canadians when it comes to the entertainment and music by the pool. The one thing I really hated about of stay is the constant harassment of the VIP membership service people who harrased us every day about having breakfast with them to explain their hotel membership plans. From the moment we checked into the hotel they sat us down to get us to agree to go to the breakfast. We told them daily that we were not interested. Other than that, the restaurants we ate in had very food food and the hotel staff was very friendly and accomadeting. Overall, the hotel was nice but not sure if I would stay here again.
2024년 3월에 5박 숙박함
답변 제공: eConcierge 님, 2024년 4월 3일
We are sorry to know from your description that your experience was not the best in terms of quality and service. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve. Hope to have another opportunity.

8/10 - 좋아요

Isao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: eConcierge 님, 2024년 4월 3일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

10/10 - 훌륭해요

Octavio

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: eConcierge 님, 2024년 4월 3일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

10/10 - 훌륭해요

Tabitha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our first trip to Huatulco Mexico, our room was cleaned couple times a day, we did have a little light switch we could turn on if we choose not to. They did a turn down service every night which threw me off at first but I really enjoyed having everything tidied. Abraham welcomed us our first day & everyday would ask how everything was & if we needed any help. He helped us book a 7 bay tour & waterfall tour. we enjoyed both of those however next time we are going to leave a day in between as it definitely tired us out but definitely worth it! He also gave us advice on where we should go for shopping and always found us a cab fairly quickly! We couldn’t get our safe working but they got it changed out for us with no problems. There were a few options for restaurants right on the resort as well as daily buffets so lots of options. Our favourite restaurant was Spice (Pan-Asian Fusion Restaurant), the food was absolutely delicious! We also learnt there is a secret cabinet in the room for the concierge to put room service in or to take dirty dishes without them having to come into your room. (This door can be locked from the inside so you only unlock it when you ordered something or when you have asked them to come grab your dishes, don’t worry) All in all it was a nice relaxing vacation for the most part we just needed to plan our tours a little further apart from one another but this was our first time so that was our mistake. It’s hot and humid but I enjoy heat
2024년 3월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 3월 25일
Thank you for sending us your review of your stay at Secrets Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have the privilege of welcoming you again very soon. Greetings.

8/10 - 좋아요

Luis 님, Whittier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place and service were very good but, the food and drinks were not what we expected.
2024년 3월에 5박 숙박함
답변 제공: eConcierge 님, 2024년 3월 23일
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. Your comments and observations about food and drinks are very important to us. We hope to have the privilege of hosting you again. Greetings.

8/10 - 좋아요

MARTIN VEGA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
El hotel se ve algo viejo, le falta cambiar algunas losetas que están rotas, remodelar piso en mesas altas del bar y acceso al restaurante de los desayunos. Falta limpieza en paredes de los elevadores.
2024년 3월에 4박 숙박함
답변 제공: eConcierge 님, 2024년 3월 23일
Gracias por hacernos llegar sus comentarios los cuales nos ayudan a conocer la calidad de nuestras instalaciones desde la óptica de nuestros huéspedes. Esperamos verle de regreso nuevamente con nuevas adecuaciones de nuestros espacios.

6/10 - 괜찮아요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful beach and location which is our top priority. Difficult route getting to the beach from the rooms. Chair saving should be outlawed. Rooms were clean. Generous with beach towels. Long pants in restaurants for men is just plain stupid.
2024년 3월에 4박 숙박함
답변 제공: eConcierge 님, 2024년 3월 23일
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. Your comments and observations on different areas are very important to us. We hope to have the privilege of hosting you again. Greetings.

8/10 - 좋아요

Barbara Errejon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho que no hay ningún otro hotel/edificio/construcción alrededor. La bahía está lo suficientemente grande para dar caminatas. No hay ambulantes. El mar está delicioso, con olas para divertirse. No es una tina.
2024년 2월에 4박 숙박함
답변 제공: eConcierge 님, 2024년 3월 4일
Gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener el privilegio de recibirle nuevamente muy pronto. Saludos.

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 편의 시설/서비스
Mini bar was just filthy 3 pm check in and then told to wait until 4pm in the foyer Japanese restaurant was cheap wine and stale food and dried fish Service was average Separate bedroom was not!
2024년 2월에 1박 숙박함
답변 제공: eConcierge 님, 2024년 2월 27일
We are sorry to know from your description that your experience was not the best in terms of quality and service. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve.

10/10 - 훌륭해요

BlueRed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es el mejor hotel de Huatulco
2024년 2월에 3박 숙박함
답변 제공: eConcierge 님, 2024년 2월 27일
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

10/10 - 훌륭해요

Miguel 님, Mazatlan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: eConcierge 님, 2024년 2월 27일
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

4/10 - 별로예요

Sonia

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn't ready until close to 4, check in was at 3. Expedia confirmation said nothing about dress code for most of the 6 dining rooms, men had to have long pants and close toed shoes. My partner had men's capris and slip ones, we were not allowed in the dining rooms. Drinks were weak, the washed the plastic glasses in a tub of water in front of us at the swim up bar so not clean or hygiene at all. Missing chunks of tile, stucco, bar pieces everywhere. Place is showing it's age, staff not friendly. Food at the Market Cafe, buffet where we could eat due to dress code issues was mediocre. Nothing that should have been served warm was. We tried room service, food arrived cold, not even slightly warm. Overpriced, not a return hotel.
2024년 2월에 2박 숙박함
답변 제공: eConcierge 님, 2024년 2월 15일
Thanks for your message Sonia. We are sorry for the experience you describe to us and that your vacation did not live up to your expectations. We inform you that in the description of the hotel, the dress code that applies in the specialty restaurants is mentioned. On the other hand, we assure you that your comments to improve the quality and service are very important to us, as they allow us to identify aspects to improve through the eyes of our guests. Hope to have another opportunity in the future.

6/10 - 괜찮아요

Arturo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 2월 15일
Thanks for your message Arturo. We regret not having clarified the points that marred your stay. We hope to have a new opportunity to host you.

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely great experience at the Secrets Huatulco! Would come here anytime! Super friendly staff! Just perfect
2024년 2월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 2월 12일
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We are very happy to know that you returned home with the best memories of your vacation. We hope to have the privilege of hosting you again. Greetings.

10/10 - 훌륭해요

Veronica

2024년 1월에 6박 숙박함
답변 제공: eConcierge 님, 2024년 2월 8일
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

6/10 - 괜찮아요

Sandy 님, Hermiston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property was fine. Very clean staff very friendly. The beds need to be updated. Alcoholic beverages and food should be available at all times. They were not. Our fridge was not filled where another couple who we traveled with their fridge was. The beach was amazing.
2024년 1월에 5박 숙박함
답변 제공: eConcierge 님, 2024년 1월 31일
Dear Mrs. Sandy, Thank you for your comments. We are sorry to know from your description that your experience was not the best in terms of quality and service. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve. Hope to have another opportunity in the future.

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 1월 22일
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We hope to have the privilege of hosting you again. Greetings.

8/10 - 좋아요

Armando

2024년 1월에 2박 숙박함
답변 제공: eConcierge 님, 2024년 1월 19일
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

8/10 - 좋아요

Maria Andrea Guzman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nuestra estancia fue increíble, buscábamos un hotel sin niños y este lo cumple. Nos faltaron noches para poder probar los alimentos de todos los restaurantes pero el mexicano y el oriental excelente comida. La comida del restaurante de playa muy variada, no solo son hamburguesas, hay coctel de camarón, paella que hacen casi casi al momento y ceviches, sus papas fritas son excelentes. Lo único que no nos gustó fue que el agua de las albercas estaba fría, no tienen calefacción, pero el agua del mar estaba tibia para ser invierno. El personal desde recepción hasta área de albercas y cuartos fueron super amables. Si buscan buen licor es un hotel que no maneja muy buenas marcas, ni de cerveza, pero si disfrutas las bebidas mezcladas la verdad son muy buenas, amé el martini de chocolate. Fuimos en la semana de navidad.
2023년 12월에 4박 숙박함
답변 제공: eConcierge 님, 2024년 1월 17일
Gracias María por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

6/10 - 괜찮아요

Arianna

가족 여행
별로예요: 숙박 시설 상태 및 시설
Location is beautiful- the two bahías on the property were the highlight of our stay. However the property is in need of some renovations and upgrades considering the price point for this hotel. Improvement could also be made to staff- particularly reception staff. Regarding dining we were not impressed by the food. We found the best option to be Tamarindo restaurant. There was always a wait for dining especially in the morning. It was also unpleasant how much pressure was placed to attend the unlimited vacation club breakfast presentation. We were “invited” at check in but declined. The next day we were invited to make our way to the breakfast since there was a line for both buffets but again we declined. Later that same day we were approached while at the beach again overall it was uncomfortable. It felt like we had no choice but to attend.
2024년 1월에 5박 숙박함
답변 제공: eConcierge 님, 2024년 1월 17일
Dear Arianna, we are sorry to learn by your comments that your experience was not the best in terms of quality of meals and facilities. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve.We will be passing your comments to the vacation club as well.

6/10 - 괜찮아요

Stacey

답변 제공: eConcierge 님, 2024년 1월 15일
Thank you for your comments. We are sorry to learn that your experience was not the best of all and that we have no further comments. I hope you can contact us through one of our official channels to expand your point of view.

2/10 - 너무 별로예요

Humberto Fenton

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Es increíble que Expedía me diera una habitación de las más caras que yo escogí justo frente al bar con musica electroconca. Pésimo servicio, pésima comida en todos los restaurantes y pésima la comida en room service. Era más barato haber comprado directo en el Secrets! Nunca volveré a usa Experdia. Humberto Fenton
2024년 1월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 1월 12일
Gracias por sus comentarios. La categoría de habitación que tuvo durante su estancia, corresponde a la categoría reservada de acuerdo a nuestros registros. La asignación de habitaciones corresponde al hotel apegándose a la categoría de habitación reservada. Si considera que no tuvo la habitación reservada, puede enviar sus confirmaciones a Expedia para que le den oportuno seguimiento.

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy tranquila y agradable para descansar
2024년 1월에 1박 숙박함
답변 제공: eConcierge 님, 2024년 1월 12일
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

10/10 - 훌륭해요

Rory Gene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the property. Did not enjoy the 4 hour/ 90 minute presentation
2023년 12월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 1월 12일
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We hope to have the privilege of hosting you again. Greetings.

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio, instalaciones, comida, atención todo me encantó. Recomendado ampliamente
2023년 12월에 2박 숙박함
답변 제공: eConcierge 님, 2024년 1월 5일
Gracias Martín por compartir la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso muy pronto.

10/10 - 훌륭해요

Kendra

2023년 12월에 7박 숙박함
답변 제공: eConcierge 님, 2024년 1월 3일
Gracias Kendra por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

4/10 - 별로예요

Sergei

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and tired resort, premium club is a joke and not worth the upgrade, very pushy with Hyatt Club time share (but its not a time share they say). Lobby doesnt fwwl like a rwsort and their main skybar hangout has no personality, decoration, or ambience. Staff were great and restaurants were good.
2023년 11월에 9박 숙박함
답변 제공: eConcierge 님, 2023년 12월 26일
Dear guest Sergei, we assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are sorry to know that we didn’t fulfill your expectations. We hope to have another opportunity

4/10 - 별로예요

Jeff

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: eConcierge 님, 2023년 12월 26일
Gracias por hacernos llegar su reseña. Lamentamos no tener más detalles de las causas de sus decepciones. Puede enviarnos más detalles a cualquiera de nuestros canales oficiales.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pools and alot of shade down on the beach, with constant breeze.
2023년 12월에 7박 숙박함
답변 제공: eConcierge 님, 2023년 12월 22일
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: eConcierge 님, 2023년 12월 22일
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 - 훌륭해요

Kevin

2023년 12월에 2박 숙박함
답변 제공: eConcierge 님, 2023년 12월 22일
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 - 훌륭해요

Robyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함
답변 제공: eConcierge 님, 2023년 12월 12일
Gracias por compartir tu reseña con nosotros. Fue un placer haberte hospedado. Esperamos verte de regreso pronto.

4/10 - 별로예요

Gerardo

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: eConcierge. 님, 2023년 12월 12일
Hola Gerardo. Lamentamos no tener ningún tipo de retroalimentación sobre tu experiencia. Puedes usar alguno de nuestros canales de comunicación para ampliar con más detalles. Saludos.

8/10 - 좋아요

Ana Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: eConcierge 님, 2023년 12월 11일
Thank you for your review.

8/10 - 좋아요

steven brent

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff, ocean view for all rooms
2023년 11월에 9박 숙박함
답변 제공: eConcierge 님, 2023년 12월 11일
Thank you for your review.

10/10 - 훌륭해요

Amparo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: eConcierge 님, 2023년 12월 8일
Gracias por su preferencia y por habernos dado la oportunidad de hospedarle. Esperamos verle de regreso nuevamente.

8/10 - 좋아요

Robin Michelle Elizabeth

좋아요: 청결 상태, 직원 및 서비스
The property needs some upgrades, pool tiles falling off everywhere. There is not enough pool chairs for everyone and if you want one you can never sleep in because you have to reserve a chair by six am to sit by the pool. There was this awful whistling sound that ran throughout the day and night no idea what it was but kind of kills the mood sitting out on the deck listening to the ocean. Food was ok, loved the Japanese and thier seafood.
2023년 11월에 10박 숙박함
답변 제공: eConcierge 님, 2023년 12월 6일
Dear Guest, we appreciate your visit to Secrets Huatulco Resort & Spa and that you have taken the time to share your impressions about your stay. We will be very happy to have you back very soon.

6/10 - 괜찮아요

Kirk

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: eConcierge 님, 2023년 12월 8일
Thank you for your review! Hope to see you back soon!

10/10 - 훌륭해요

Randall

2023년 11월에 7박 숙박함
답변 제공: eConcierge 님, 2023년 12월 26일
Apreciable Randall, gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos darle la bienvenida pronto.

8/10 - 좋아요

Santiago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was amazing. We were well taken care of by the staff. Shout out to Edder, Ricardo, Felipe, and Uriel. They made our dining experience excellent.
2023년 11월에 6박 숙박함
답변 제공: eConcierge 님, 2023년 12월 6일
Dear Guest, we appreciate your visit to Secrets Huatulco Resort & Spa and that you have taken the time to share your impressions about your stay. We will be very happy to have you back very soon.

6/10 - 괜찮아요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Let’s start with what they offer and what you get , a 4 to 5 start hotel that offers top shelf alcohol and you get there and all the have is below good quality drinks , if you want premium you have to pay extra , rooms are nice could use a little work ( scratch walls, stains here and there ) pools are nice , but pool need work missing tiles everywhere so that is unacceptable specially when you pay for a hotel of this category, at one point they were serving your drinks in a paper cup , who does that , with the heat and the ice on the drinks paper cups were all wet and almost dissolving , to me that is not ok . Staff was great , we met so many nice, that went above and beyond to take care of us . Would I go back , maybe Huatulco is a beautiful place the beaches are so beautiful.
2023년 11월에 6박 숙박함
답변 제공: eConcierge 님, 2023년 12월 6일
Dear Monica, thank you for your comments. We are glad to know that you fell in love with our destination and its beaches and at the same time with the service of our staff. On the other hand, we regret the deficiencies found, which are already addressed by our staff, there was a period in which the number of glasses was not enough, but this problem has already been solved, we are also working from now on in the pool area and We are committed to the general review of our facilities to improve the experience of our guests.We hope the many positive aspects will bring you back to our hotel and see that this occasion was an exception to the rule. Kindest regards.

6/10 - 괜찮아요

james 님, St. Albert

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The beach and overall property is beautiful. Turn over in staff has really dropped the level of communication and customer service! Pool is falling apart. The hotel ran out of Diet Coke for 5 days.. I would come back but hopefully Hyatt fixes the issues that are adding up.
2023년 11월에 9박 숙박함
답변 제공: eConcierge 님, 2023년 12월 6일
Dear James, thank you for taking the time to write a review about your stay in our resort, We regret not fully meeting your expectations this time. Please be certain that we’ve taken your comments really serious and we will ensure that situations like these will not happen in the future. We hope might give us another opportunity to host you in the near future to experience all the positive changes made.Kind regards,

8/10 - 좋아요

Rosemarie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much disliked the pushing of timeshare of the hotel chain. Love the amazing private beach we swam snorkel, kayak, catamaran and had art night lol all included. The Mexican and French restaurant our favourites and entertainment was so well done! The preferred lobby and preferred greeting room needs a good steam clean or redo. The staff works so so hard we tip everyone we could possibly Big shout shout out to Amir who took us out on the catamaran was amazing! So many people at the buffet the all deserve a raise!
2023년 11월에 7박 숙박함
답변 제공: eConcierge 님, 2023년 12월 6일
Dear Rosemarie, we are very happy to learn that your stay in Secrets Huatulco Resort & Spa was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.