리셉션

차밍 리버사이드 호텔 여행 후기

2.5 out of 5
차밍 리버사이드 호텔
5/27 Nguyen Sinh Cung, Hue

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 28개 이용 후기 중 18개" "
평점 8 - 좋아요. 28개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 28개 이용 후기 중 1개" "
평점 4 - 별로예요. 28개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 28개 이용 후기 중 1개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Hao

별로예요: 청결 상태
Phòng k thay ga nên có chút hôi và bẩn, nhưng bù lại ac chủ thì nhiệt tình tốt bụng
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing customer service!
I never leave reviews but the service was so good I feel compelled! The room was basic but a good location for the price. The service however was above and beyond! The staff was so helpful and cooked an amazing breakfast of anything you wanted. They helped us book a cheap/reputable motorbike rental to hoi an and gave good local tips.
2018년 11월에 2박 숙박함
답변 제공: Tien- receptionnist from Charming riverside Hotel 님, 2018년 11월 24일
Thank you so much for your good reviews Melody. Once again thanks for coming and enjoy your time in our hotel. Hope to serving you in the next time when you come back to Hue city. Good bye and see you again:))

10/10 - 훌륭해요

sai 님, mandalay,myanmar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
nice hotel. good staff. well recommanded for food , places
2018년 10월에 1박 숙박함
답변 제공: thanh 님, 2018년 11월 2일
Dear Sai Thank you so much for taking the time to send us your kind feedback. I would like to take this opportunity on behalf of entire team to send you our warmest thank for choosing Charming hotel for your recent visit in Hue city. It is great to read that you have had such a nice overall experience at the hotel, specifically outlining as helpful, friendly and welcoming staff. They will be very happy, we will recognize the extra effort of entire team in making your experience just that little bit more memorable. Many thanks, Thanh

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff which are so nice and helpful, they do everything they can do to make your time there great. Amazing breakfast too!

8/10 - 좋아요

Ellie

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Could’ve been better
The stay was ok. The area wasn’t great and the check in was a bit slow as there was 4 other couples waiting for rooms also. The bed was comfortable.
2018년 3월에 1박 숙박함

2/10 - 너무 별로예요

June

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bad experience
We arrived at the hotel at ~6p.m, on Sunday, rainy day in December. Our booking is double, they gave us a twin room which explaination our room had another guest??? My wife asked for change to 1 bed or we could pay the upgrade fee. They told us something like our booking was a false of old employee, good price... And they would charge us more 300.000vnd~ 18usd for the higher one, my wife refused because the total amount was too expensive for an accommodation without breakfast, and the hotel condition wasn't good. After that, she called us and said the hotel would return our money and we had to find another one by ourself. Could you imagine it, please? Sunday evening, rainy..we are touritors. In the end, we just stayed for 1 night.
2017년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Cheap stay
Good
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very Nice Stay
The staff were extremely attentive from the minute we arrived, providing us with fresh fruit salad and fresh mango juice. The room had two double beds and there was only 2 of us staying so we had plenty of space. The rooms are slightly dated but it was well equipped with a fridge (minibar), hairdryer and basic toiletries. The staff honestly couldn't have done more for us and made our stay amazing! The breakfast is delicious too, we couldn't see the table for all of the food piled on top!
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Giang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 1박 숙박함

10/10 - 훌륭해요

Anthony 님, Omaha, NE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, helpful staff
We enjoyed our stay in this nice, clean hotel with helpful staff. The hotel is also close to city center and tourist attractions.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with sweet staff
Our stay at Riverside Hotel was great. The staff were so helpful going out of their to help optimize not only our stay at their hotel but the city Hue as well. Definitely worth a visit.

10/10 - 훌륭해요

Jim, 님, Pine Island, Florida, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Eceptional service
The staff, especially Jimmy, Conscience with a number travel problems. I have never had better service at any hotel at any price.

4/10 - 별로예요

singtravellah 님, singapore

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Okay hotel in a back alley
It is an okay hotel to stay. The rooms were small and cleanliness was just okay. Nothing much about it. The breakfast was by order basis but you can order as many times as you want for free (we didn't know this for the first day and ended up slightly hungry after breakfast). On the bright side, the staff was very hospitable though.

10/10 - 훌륭해요

MC 님, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at Charming Riverside hotel
We arrived very early morning few hours before check in and they were able to accommodate us. The breakfast was really good (banana pancakes was my favorite). The place is clean, well kept. It is located on a quite street near all the shops, restaurants and the night market. The staff was very friendly and professional. I would definitely recommend this hotel.
답변 제공: Charming Riverside Hotel 님, 2017년 3월 12일
Dear Our value guest, Thank you very much for your staying at our hotel as well as thank you for taking your time to post your review about our hotel. It is a great motivation for our staffs in serving our guest more charming. We hope that we can serve you again in the next time you come back to Hue city. Kind regards, Charming Riverside Hotel

10/10 - 훌륭해요

plus 님, 日本

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
眺めのよい快適なホテル
部屋からの眺望がよくフラッグタワーやライトアップされたチュオンティエン橋が良く見える。スタッフはとてもフレンドリーで郊外の帝陵観光についての相談にも丁寧に対応してくれた。無料の朝食は沢山のメニューから自由に選べ、眺望のよい最上階のレストランでゆっくりと食べることができる。部屋には液晶テレビ・エアコン・冷蔵庫・電気ポット・ドライヤーがあり、各部屋の電気温水器からのシャワーは水圧も高く快適。ホテルから約5分歩けば新市街、レストランが沢山有るしコンビニもある。リーズナブルでおすすめのホテル。
답변 제공: Charming Riverside Hotel 님, 2017년 3월 12일
Dear our value guest, Thank you very much for choosing our hotel for your stay in Hue city as well as thank you very much for your valuable feedback about our hotel. It is a great effort of every members to bring the best service to our guests as well as improve our services more charming. Hoping that we can serve you again in the next time you come back to Viet Nam. Best regards, Charming Riverside Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great
amazing service
답변 제공: General Manager 님, 2017년 3월 12일
Dear our value guest, Thank you very much for choosing our hotel for your stay in Hue city as well as thank you very much for your valuable feedback about our hotel. It is a great effort of every members to bring the best service to our guests as well as improve our services more charming. Hoping that we can serve you again in the next time you come back to Viet Nam. Best regards, Charming Riverside Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Prisvärt hotell med perfekt läge.
Trevlig och hjälpsam personal som hjälpte oss med olika arrangemang typ utflykter och transporter. Hotellet låg perfekt med fin utsikt från frukost serveringen. Enkelt men rent rum. Bllligt.
답변 제공: charmingriversidehotel 님, 2017년 1월 27일
Dear guests, Thank you for choosing Charming Riverside hotel as your accommodation last time. Our happiness in hospitality industry is getting good feedback from customers. Thus, your feedback is not only the most value award for our hard effort but the best way to affirm our service quality to the future customers as well. It is a new working day with full energy to know that our services contributed to make our customers’ trips more meaningful. We would like to thank you so much for sharing experience on TripAdvisor & we hope to receive you, your family & your friends to Charming Riverside Hotel next times. Best regards, Charming Riverside Hotel

8/10 - 좋아요

MANGMANG

좋아요: 청결 상태, 직원 및 서비스
前台服务不错
前台的几个工作人员英语都很好,服务态度也很热情,接待的时候有果汁和水果,房间设施也就是家庭旅馆的水平吧,用的还是电热水器,洗澡不爽,酒店位置在河的另一边,周围比较破败,早餐份量有点小
답변 제공: General Manager 님, 2017년 1월 22일
Dear Sir / Madam, Thank you for choosing Charming Riverside hotel as your accommodation last time as well as thank you for your feedback about our hotel. It is our best effort to bring our hotel more more charming. I would like to share with you some thing as mentioned below: About the hot water in the room, we would like to inform to you that after turning on the power, please wait arround 10 minutes and you can take a shower with hot water. About the breakfast, we serve the Asian style sothat we have the menu for the guest to order which one they would prefer until they are full. We hope that we can serve you more perfective in the next time you come back to Hue City. Kind regards, Lisa

8/10 - 좋아요

Yasaman

좋아요: 객실의 편안함
Comfortable budget hotel.
Good comfortable hotel, slightly confusing as there is a Charming Hotel right in the touristy centre of Hue not to be confused with this one which is a good 10minute walk from anything places to eat/drink etc. Amazing breakfast though, 2 dishes and 2 drinks included in the free breakfast which is unheard of with budget hotels.
답변 제공: General Manager 님, 2016년 11월 29일
Dear sir/madam, Thank you for choosing Charming Riverside hotel as your accommodation last time. Our happiness in hospitality industry is getting good feedback from customers. Thus, your feedback is not only the most value award for our hard effort but the best way to affirm our service quality to the future customers as well. It is a new working day with full energy to know that our services contributed to make our customers’ trips more meaningful. We would like to thank you so much for sharing experience and we hope to receive you, your family & your friends to Charming Riverside hotel next times. Best regards, Charming Riverside hotel

8/10 - 좋아요

Rene

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Helpful staff and good budget rooms
The staff at this hotel can't do enough for you. We were greeted with fruit, cold drinks and helpful local information. Our room was basic but clean and comfortable and good value for money. Breakfast was excellent with lots of choices of western and Asian dishes. Slightly off from the main tourist area but I'd really recommend this hotel for an excellent budget option.
답변 제공: General Manager 님, 2016년 10월 14일
Dear sir/madam, Thank you so much for your valuable feedback about Charming Riverside hotel. We are very pleased to see that you have enjoyed our hotel experience and service as well as hope this will inspire you to visit us again next time. Your comments have been shared with Charming team and we are looking forward to serving you in your next trip in Hue. Kind regards, Charming Riverside hotel

6/10 - 괜찮아요

Paul

좋아요: 청결 상태
Fine for a budget hotel. The room was basic but clean and comfy. The staff were very welcoming but were a bit pushy trying to sell tours and transfers.
답변 제공: General Manager 님, 2016년 10월 13일
Dear sir/madam, Thank you very much for taking time to write the review. However, I think there is something misunderstading. When the guests come to our hotel, we always show them the map and some tips to travel. We are the citizens, we know where should you go and how can you get to the places in Hue to save time and also the money. We are not the tourist agency, all we can do is help you to organize your trip. Thanks again for your comment. Many thanks, Charming Riverside hotel

8/10 - 좋아요

david 님, a bit outside of town but a 5 minutes walk and you were "down town"

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a real gem!
we liked this place a lot. close to city centre but still in a more quiet part of town. the staff was super friendly and helpfull. a great place to stay for a small amount
답변 제공: General Manager 님, 2016년 9월 27일
Dear sir/madam, Thank you so much for your valuable feedback about Charming Riverside hotel. We are very pleased to see that you have enjoyed our hotel experience and service as well as hope this will inspire you to visit us again next time. Your comments have been shared with Charming team and we are looking forward to serving you in your next trip in Hue. Kind regards, Charming Riverside hotel

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Staff & Great Breakfast
When we arrived at Charming Riverside we were warmly greeted by Kelly and received a cold drink and fresh fruit, this was especially appreciated since we had just motorbiked from Hoi An. The room was clean, comfortable and had terrific WiFi. The staff provided us with great recommendations of where to eat and what to visit. The complimentary breakfast was delicious with many options to choose from and their restaurant has beautiful views of Hue. The staff went out our their way to make us feel welcomed and enjoy our time in Hue!
답변 제공: General Manager 님, 2016년 9월 25일
Dear sir/madam, Thank you so much for your valuable feedback about Charming Riverside hotel. We are very pleased to see that you have enjoyed our hotel experience and service as well as hope this will inspire you to visit us again next time. Your comments have been shared with Charming team and we are looking forward to serving you in your next trip in Hue. Kind regards, Kelly

10/10 - 훌륭해요

Harvey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, staff and incredible breakfast!!
One of our favourite hotels we have stayed in so far across our 3 week travel of Vietnam. Really lovely staff, greeted with complimentary fresh fruit juice upon arrival. Staff very knowledgable of the local area, and cared more about our trip than up selling their own tours like a lot of hotels. The breakfast was the best we had, a choice of 4 dishes from their menu and a drink... All free! It may be a little out of the centre of the town but this hotel is worth every penny!
답변 제공: General Manager 님, 2016년 9월 16일
Dear Mr/Mrs, Thank you so much for spending your valuable time to write the good comment about Hue Charming. I can't describe how happy our staffs are! It is a big effort of the whole teams to bring the happiness for the guests. That's also a way which our hotel are trying day by day to serve our guests. We hope that we can serve you in the next time for coming back to Hue. Best regards, Kelly

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
too amazing about this hotel!
I had stayed at hotel one night. The breakfast is very delicious and variety. They are so nice when they upgrade my room on the fourth floor with the river view.
답변 제공: Shine 님, 2016년 8월 27일
Dear Sir/ Madam, Thank you very much for taking time to write this valuable review. We was very glad to see that you sastified with our services. It is always a pleasure for us to take good care. Hope that the next time you come back Hue, you will stay with us again. Thank again for your kind comments and staying with us. Hope to see you soon. Best regards, Charming Riverside hotel

10/10 - 훌륭해요

Sjoerd 님, netherlanden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
I and my girl friend stay here for 1 night. We were welcomed by great juice and watermelon. The staff here are amazing , they made our stay more wonderful with the information about the tour. The location is great, especially the riverview. The breakfast was very nice with the view from the window and the fresh air on the fiffth floor. Nicest and friendliest staff I have yet to meet in Vietnam. Rooms are clean and mordern. 10/10 would visit again.
답변 제공: Charming Riverside hotel 님, 2016년 8월 25일
Dear Sjoerd and Julia, Thank you very much for taking time to share your valuavle review. I am very glad to see that you had enjoyed your staying at hotel. We are willing to welcome you, your friends and your family. Thank you again for the kind review. Best regards, Charming riverside hotel

10/10 - 훌륭해요

Yutaka 님, 東京

좋아요: 직원 및 서비스
晴れた日に窓際で朝食とったら破格
フロント裏に住んでる夫婦を中心に運営してます 英語やベトナム語も出来ない私に根気よく親切に嫌な顔もせず笑顔で応対してくれました これまで英語が出来なくて嫌な顔されたり素っ気なかったりで精神的にも大きく違います ツアーの手配やルームサービスなどの気配りも良くチェックアウト時の精算が不安になるくらいでした(笑) 精算時は明細もらえ支払いできます ルームサービスのぼったくりはないかと 請求がなかったフルーツとフルーツジュースはサービスのようです 朝食は5階(実質6階)から窓際で川を眺めることができプチリゾート気分が味わえます メニューは豊富で悩むくらいです 安い宿泊費に無料サービスなら納得できるかと お部屋ですが水回りがキレイだったので良かった お湯は熱々ではなく温水といったところ むしろこの価格で色々求める方がおかしいかと 日中工事の音がして改装してる部屋もあるので順次綺麗になっていくのでしょうか 泊まったときは一泊760円ほど 税込等900円はいかなかったです これまでバンコク、ビエンチャン、ハノイ、ホイアン、 そしてここに泊まりましたが安く一番良いサービスを受けることができました 知人などに節約旅行でフエに行くなら絶対に勧めたいですね
답변 제공: Charming Riverside hotel 님, 2016년 8월 15일
Dear Yutaka, Thank you very much for taking time to write this valuable review. We was very glad to see that you sastified with our services. It is always a pleasure for us to take good care. Hope that the next time you come back Hue, you will stay with us again. Thank again for your kind comments and staying with us. Hope to see you soon. Best regards, Charming Riverside hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended
Great hotel and it's an easy walk from the bus stop and the city centre, close to places to eat and the shops. I had a great view of the river, which looks great, particularly in the evening. Jimmy and Na were fantastic hosts and ensured that I was well looked after during my stay, organising the hire of a motorcycle and giving me a tour of the city. I highly recommend for anyone staying in Hue.
Dear sir/madam, Thank you very much for taking time to write this valuable review. We was very glad to see that you sastified with our services. It is always a pleasure for us to take good care. Hope that the next time you come back Hue, you will stay with us again. Thank again for your kind comments and staying with us. Hope to see you soon. Best regards, Charming Riverside hotel