3 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

오크스 사이프러스 레이크스 리조트 여행 후기

4 out of 5
오크스 사이프러스 레이크스 리조트
15 Thompsons Road, Pokolbin, NSW

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 2009개 이용 후기 중 888개" "
평점 8 - 좋아요. 2009개 이용 후기 중 728개" "
평점 6 - 괜찮아요. 2009개 이용 후기 중 253개" "
평점 4 - 별로예요. 2009개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 2009개 이용 후기 중 32개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

ji hyun

가족 여행
좋아요: 청결 상태
조용하게 쉴수있는곳
시설이나 청결은 양호했습니다. 스탭도 친절했고요
2020년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함
Thank you for choosing to stay with us over the holiday season. Hoping you and your family had a wonderful Christmas and are enjoying the start to the New Year.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
오래된 리조트
침대가 너무 불편해서 잠을 설쳐서 화가 났습니다

8/10 - 좋아요

Gayathri

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and quite place with all the amenities
2024년 4월에 1박 숙박함

4/10 - 별로예요

Subrina

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
2024년 3월에 3박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 4월 7일
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great Staff
2024년 3월에 1박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 4월 7일
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 - 괜찮아요

JAE HA

2024년 3월에 2박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 4월 7일
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 - 좋아요

Albert

Nice
2024년 3월에 1박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 3월 31일
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We will recommend
2024년 3월에 1박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 3월 31일
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 - 괜찮아요

Wai Lun William

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The resort was outdated, phone is not working and restaurant food quality can be much better.
2024년 2월에 1박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 3월 31일
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 - 좋아요

Graham

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
2024년 2월에 2박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 4월 7일
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 - 괜찮아요

Sophie

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
2024년 2월에 1박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 4월 7일
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

8/10 - 좋아요

Dave

2024년 1월에 2박 숙박함
답변 제공: Oaks Cypress Lakes Management 님, 2024년 3월 31일
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Andre

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Ria Linda

2024년 1월에 1박 숙박함

4/10 - 별로예요

Emily

별로예요: 청결 상태
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Sudipta

가족 여행
좋아요: 청결 상태, 객실의 편안함
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Jessicca

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Abdullah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

4/10 - 별로예요

Aleksandar 님, Canley Vale

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

4/10 - 별로예요

Naomi

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ju 님, Wahroonga

2023년 12월에 3박 숙박함

4/10 - 별로예요

Ali

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kazunori

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alfredo

좋아요: 숙박 시설 상태 및 시설
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
2023년 12월에 2박 숙박함

8/10 - 좋아요

Lucinda

가족 여행
좋아요: 청결 상태
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Wen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Eduardo 님, Hornsby

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel needs urgent renovation to justify the price.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Viviane

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place. Beautiful views and great food
2023년 12월에 1박 숙박함

8/10 - 좋아요

Rose

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location

10/10 - 훌륭해요

Selda

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Izabela

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Rod

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

TINA

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an excellent apartment with a large lounge and 2 bedrooms with an ensuite each. The restaurant and breakfasts were fantastic. We were very happy with our stay.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Lindsei Frank

2023년 11월에 2박 숙박함

4/10 - 별로예요

Akinori

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

sumith

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Delwyn

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great stay, helpful and attentive staff. Would definitely stay again.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Woon Cheng

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very peaceful
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Tennille 님, Griffith

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No washing machine in the room or clothes horse
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was clean and comfortable and the staff were extremely friendly and helpful. My partner and I had a wonderful stay, thanks team :)
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

DAVID

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Relexed
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ashe

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jake

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were a bit dated, don’t expect to be able to watch Netflix or similar apps, the tvs aren’t quite up to speed. The cupboards were dirty, tried to iron a shirt & the iron/ironing board were broken. One of the plug sockets was hanging out the wall in the bedroom. That being said the guys in reception were welcoming, shame the accommodation was lacking some love.
2023년 10월에 1박 숙박함