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베스트 웨스턴 플러스 헌터스빌 인 & 스위트 니어 레이크 노르만 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 헌터스빌 인 & 스위트 니어 레이크 노르만
13830 Statesville Rd, I-77 At Lake Norman, Exit #23, Huntersville, NC

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 981개 이용 후기 중 333개" "
평점 8 - 좋아요. 981개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 981개 이용 후기 중 179개" "
평점 4 - 별로예요. 981개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 981개 이용 후기 중 75개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Semi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
아늑하고 조용한 분위기
밤에 도착해서 피곤했는데, 바로체크인이 되지 않아 힘들었어요. 베스트웨스턴 플러스라 조금더 업드레이드 된 숙소는 아늑하고 조용해서 좋았습니다 아침식사도 좋았습니다
2020년 2월에 1박 숙박함
답변 제공: Silver 님, 2021년 2월 11일
Semi Thank you for taking the time to review our Best Western Plus. We do appreciate your star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again

8/10 - 좋아요

Gieun Kim

좋아요: 직원 및 서비스
Kindness hotel
Don't misunderstand my review. over all was blue but wifi didnt access in my room but robby was ok. Also, kindness worker. Thanks.
답변 제공: Silver Middleton 님, 2017년 4월 10일
Thank you so much for your review of your recent stay with us! And letting our guest know that you found the "Kindness Hotel". It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice - A Clean, Quiet, and in a Great Location, with easy access to local shopping and eateries. We look forward to your next stay in the Huntersville-Lake Norman area. Sincerely Silver Middleton

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel does not accept cash payment. This is unacceptable, cash is legal tender. This policy needs to be reversed. I chose to the option "pay on premise" and was refused cash payment.
2024년 4월에 1박 숙박함
답변 제공: rv 님, 2024년 4월 17일
We do apologize for the inconvenience of not taking cash, unfortunately we want to keep everyone safe.

6/10 - 괜찮아요

Regina

연인과의 여행, 반려동물 동반 여행
We have stayed here before and had a good experience. This time they were having work done on the parking lot and it made getting in and out very difficult. Also, our vehicle was sprayed with whatever asphalt solution they were using and it left a splattering of tar like substance across our windshield, side mirrors and front windows. I spoke to the staff about the situation and they advised they would inform management and get it resolved. They never got back to us about it so I asked again when I went to checkout. They said they didn't know anything about it and no one told them anything. I left a note with contact information, requesting someone from management to get back to me. I have heard nothing. I have tried to call several times and have not been able to reach anyone, despite calling at different times of day. I don't know how I'm going to get all of this stuff off of my vehicle but I know it's going to cost a good bit. Needless to say, I'm a bit frustrated and disappointed as we are repeat customers and always take good care of the space when we are there.
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 4월 5일
We apologies for the inconvenience this may have caused we will defiantly investigate this matter and reach out to you please know that your review is important to us in which it helps us maintain a1 customer service

10/10 - 훌륭해요

MeLinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Jamar and Alicia have best hospitality and customer service. They are very professional and courteous and they help whenever it is needed. There's another lady she doesn't have very good customer service skills who works the front desk I want to say she's of Jamaican descent she just walks off in the middle of being talked to and she doesn't really respond. I've had a problem with one of the cleaning staff ladies but the people at the front desk quickly helped that problem. Other than that it's been a great stay I've been here for over 3 weeks. I've enjoyed staying here.
2024년 3월에 7박 숙박함
답변 제공: BW 님, 2024년 3월 28일
Thank you so much for submitting your review in reference to your stay we hope to see you back again with us please know that your review means a lot and helps us with providing the best customer service.

10/10 - 훌륭해요

Daphnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Staff very friendly and helpful. Rooms were clean. Will definitely stay here next time we come up to North Carolina.
2024년 3월에 3박 숙박함
답변 제공: BW 님, 2024년 3월 27일
Thank you so much for submitting your review we take your review into consideration which helps us continue to provide excellent customer service we hope that your stay with us encourages you to come back to stay with us again thank you again.

4/10 - 별로예요

Larry

2024년 3월에 2박 숙박함
답변 제공: rv 님, 2024년 4월 17일
We do apologize for the inconvenience and not meeting your expectations.

4/10 - 별로예요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is busy area for restaurant choices and close to highway. Lots of construction happening (3/2024). Our room was clean but the toilet was missing the lid, the floor level window did not shut all the way or lock, and the room door stuck if you open the handle down. Walls are very thin and you can hear everything. Staff was polite. Got a water leak in the hall when we arrived but it got cleaned up.
답변 제공: BW 님, 2024년 3월 25일
Thank you so much for submitting your review in reference to your stay. we are very pleased to hear that your stay was great with us we hope to see you again soon.

6/10 - 괜찮아요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff is great! Shower rail was hanging on by a thread, hanging out the wall and toilet leaked when you flush. Bed was okay, bring own pillows though they’re not very comfortable. Considering the price I paid per night though these are issues I could live with. Area is very convenient too. Be careful pulling into the drive of the hotel, it’s steep and your car will scrape if not careful.
답변 제공: BW 님, 2024년 3월 25일
Thanks for submitting your review in reference to your stay we take all of our guest reviews into consideration to help us provide the best customer service to out guest we hope to see you again soon

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing i didnt like is the room was small.
2024년 3월에 3박 숙박함
답변 제공: BW 님, 2024년 3월 19일
Thank you so much for your review please know that we take your review into consideration. so that we can keep that A1 customer service. we hope that you come back top visit us again if you have any more suggestions on how we could improve feel free to reach out to us

6/10 - 괜찮아요

ALEJANDRO

가족 여행
좋아요: 청결 상태
We had people making noise all night and the hotel did not offer any compensatory arrangement. I could not sleep all night
2024년 3월에 1박 숙박함
답변 제공: BW 님, 2024년 3월 19일
we apologies for the inconvenience please know that your review is important to us. we hope that you come back to visit us again soon again sorry for the inconvenience this may have caused.

10/10 - 훌륭해요

Cameron

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location helped for my sons football clinic
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 3월 18일
Thank you so much for submitting your review your review is important to us and is happy to know that our location as well as hotel was convenient you we hope to see you soon

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy off and on interstate 77. Clean and quiet for an overnight stay.
2024년 3월에 1박 숙박함
답변 제공: BW 님, 2024년 3월 18일
Thank you for submitting your review we are pleased to hear that your stay was a great stay as well as convenient! We hope to see you again soon

8/10 - 좋아요

Tracy

2024년 3월에 1박 숙박함
답변 제공: BW 님, 2024년 4월 5일
Thank you so much for your review it means a lot to us please know that we take all of our customer reviews serious we hope that you come to visit us again

6/10 - 괜찮아요

CIRO 님, Tampa

가족 여행
좋아요: 편의 시설/서비스
Room was a little dirty and the beds as hard as a rock.
2024년 3월에 4박 숙박함
답변 제공: BW 님, 2024년 3월 15일
Hello thanks so much for your review your review is important to us we are sorry for the inconvenient experience while staying with us. we hope that you stay with us again soon.

8/10 - 좋아요

Shannon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 5박 숙박함
답변 제공: BW 님, 2024년 3월 9일
Thank you so much for your review, your review means a lot to us. we take your pride in our work and making sure that our guest feel comfortable during their stay feel free to reach out to us if you have any questions and we hope to see you again soon

2/10 - 너무 별로예요

DAVIDA 님, Wilmington

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
l booked and paid online, the money was deducted from my account. l arrived and had to pay again under a entirely different booking, and was charged more. The hotel has not released my money, it has been 7 days. The room was ok, but l was fraudulently overcharged and now fighting to get refunded. Jamar the daytime associate was very helpful though.
2024년 3월에 2박 숙박함
답변 제공: BW 님, 2024년 3월 9일
We apologize for the inconvenience and will look into this situation for you thank you for your review for we take pride in what we do to make sure that our customers are happy

2/10 - 너무 별로예요

Karen

가족 여행
I reserved a room with two queens for four adults. When we arrived I was told they were over booked and we were given a room with a king and a pull out bed. The pull out had no linen and the front desk could only give us sheets. The mattress on the pull out had a large stain (?blood). There were only three towels in the room. I would not recommend this hotel.
2024년 3월에 1박 숙박함
답변 제공: bw 님, 2024년 3월 7일
we apologies for the inconvenience this may have caused we do take this into consideration so that we can change and address any issues during your stay we hope that you will be back soon

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The breakfast was great. The room was comfortable and clean.
2024년 2월에 2박 숙박함
답변 제공: BW 님, 2024년 2월 26일
Thank you for submitting your review in reference to your stay at our property. your review is important to us, and we definitely take in consideration of your review and will do whatever it takes to keep our customer service one hundred percent satisfaction. We hope that you stay again with us.

8/10 - 좋아요

Kellie

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here for a couple days while visiting friends. It’s close to many restaurants, shops, and other amenities. The included breakfast is okay. Rooms could have been a bit cleaner but wasn’t so bad I wouldn’t stay there. Staff was courteous and helpful.
2024년 2월에 2박 숙박함
답변 제공: BW 님, 2024년 2월 26일
Thank you so much for your review we appreciate your feedback which is very important to us. please know that we take all reviews in consideration to do what it takes to keep our customers happy if you have any other issues feel free to contact us we do hope you come back to visit us again

4/10 - 별로예요

Dan

가족 여행
별로예요: 숙박 시설 상태 및 시설
We stayed in a room at the front of the building and could hear traffic all night.
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 26일
We are sorry for the inconvenience we hope that you come to visit us again if you do decide please feel free to let the front desk attendant know at the time of your stay that you prefer a much quieter side we are willing to accommodate to make your stay comfortable as possible

2/10 - 너무 별로예요

Peter 님, Oakville

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible stay here. Checked into our first room only to find that the toilet did not work. We were moved to another room only to have noise all night that sounded like a pump running. Went to management to complain stating that the room is uninhabitable. Management’s response was “sorry “ and that was it. Definitely not what I would expect from a Best Western Plus hotel. To top it all off, went to their breakfast in the morning to be told there are no knives available.
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 26일
Thank you for your response during your stay with us. we are sorry for the inconvenience this may have caused we will definitely look more into this situation. in the meantime we hope that this doesn't effect your next visit with us for your business us important to us

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 19일
Maria, Thank you so much for your review it really helps us a lot to improve our customer service as well as offer a lot more to our guest. please do not hesitate to reach out to us if you have any further questions or concerns in reference to your stay. We hope to see you again soon thanks.

6/10 - 괜찮아요

Kelvin David Ortiz

2024년 2월에 4박 숙박함
답변 제공: BW 님, 2024년 2월 15일
Thanks for submitting your review. your feedback is definitely important to us. We do take all reviews into consideration when its received. We will do our best to correct whatever issues that needs improvement. we hope that you stay with us again soon feel free to reach out to us if you have any issues or would like to share more information in reference to your stay so that we can be sure to improve thank you so much

8/10 - 좋아요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was fine- beds comfortable- staff very helpful- just an overnight on our way to Hilton Head.
2024년 2월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 5일
Thank you so much for your review on your stay with us we are pleased to know that you enjoyed your stay with us. We work hard to make sure that our guests are comfortable and happy with there stay. we hope to see you again soon

2/10 - 너무 별로예요

Laparis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 9박 숙박함
답변 제공: BW 님, 2024년 2월 2일
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 - 훌륭해요

Janice

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: BW 님, 2024년 2월 2일
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 27일
Ms. Jennifer thank you for staying with us. We also Appreciate you for giving us a review it helps us to strive hard to maintain Outstanding customer service for all of our guest

4/10 - 별로예요

Andrew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had multiple spider webs forming in the washroom. The telephone in the room didn't work—very friendly front desk staff.
2024년 1월에 1박 숙박함
답변 제공: Best Western 님, 2024년 1월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best WesternOperations ManagerBest Western Plus Huntersville Inn & Suites Near Lake Norman

2/10 - 너무 별로예요

Lilian Michel

2024년 1월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean hotel and the staff were very helpful and courteous.
2024년 1월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey.

10/10 - 훌륭해요

Iona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: Bw 님, 2024년 2월 2일
Thank you so much for your review we appreciate your feedback for we try our best to provide our customers with the best service possible while staying with us. We will take your experience into consideration and will continue to work hard to provide great customer service thanks hope to see you again soon.

10/10 - 훌륭해요

Maria Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night road trip stay
Comfortable for family of 3 plus our dog. Quick check in. Very clean. Basic accommodations for one night. Fridge and microwave clean and working. Would stay again if needed. Breakfast was hot scrambled eggs, sausage, bacon and biscuits plus your other staples.
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thank you for your review it means a lot to us.

10/10 - 훌륭해요

Indian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your review. Your feedback means a lot to us.

4/10 - 별로예요

Melie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad mattress, worst pillow Not very clean
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. We will definitely be sure to correct any issues you've had during your stay.

10/10 - 훌륭해요

Merfet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Staff
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thank you for your feedback it is important to us!

10/10 - 훌륭해요

joan 님, Westford

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback for we strive to make our guest feel comfortable during their stay we will take in consideration. Thanks for your feedback sorry for the inconvenience.

8/10 - 좋아요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
weekend stay
The 4-day stay was nice, Erica the night clerk was very friendly and helpful. My only complaint was the breakfast buffet. both Friday and Saturday we got there at 8am and almost everything was gone, and the morning desk person really didn't seem to be very attentive to replenishing things. Monday morning was better. other than that everything was nice.
2023년 12월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thank you so much for your feedback. We will definitely look into this situation for we strive to make our guest feel comfortable during their stay again thank you for your feedback.

8/10 - 좋아요

Dawn

2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. It means a lot to us.

8/10 - 좋아요

Donnie 님, Abingdon

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your review we do apologize for the inconvenience please be sure that your review will not go unnoticed, and we will strive hard to correct the issue that you may had during your stay again thank you for your review and once again sorry for the inconvenience.

4/10 - 별로예요

Troy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The back door was not able so it just stay open all night and once in the room the water was so loud coming out the shower head which was so dirty plus it mildew on the ceiling… I would love to have a full refund because I was unsatisfied with my stay
2023년 12월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
We Apologize for the inconvenience we will definitely look into this issue and correct the situation. Again, thanks for your review and again we apologize for the inconvenience.

4/10 - 별로예요

Ryan

가족 여행
별로예요: 청결 상태
Drive somewhere else
Wouldn't ever go back, the room smelled like smoke, I layed in the bed and kept hearing a beep.....it was the smoke detector hidden under the bed. I told the front desk about the issue and they would fix it immediately and never did anything or replace the detector
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your review. we do apologize for the inconvenience. And will definitely take care of this issue. Your review is important to us. Thank you.

6/10 - 괜찮아요

Linda

연인과의 여행
We've stayed here several times over recent years, but this will probably be our last time. The rooms are dated and have not been well maintained. Staff seem disinterested. I think we can find a better place for a similar price in future.
2023년 11월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your review, we do apologize for the inconvenience. If there is anything we can do, please let us know. We try our best to keep a high level of customer service. Again, we apologize for the inconvenience.

6/10 - 괜찮아요

Paul

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The staff was very friendly when i got the hotel. My room wasn't ready one of my other rooms didn't even have rhe beds made. Mine didn't have the smoke dectector installed just some wires and the base plate thats it. Not very happy at all.
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your review we do apologize and will definitely take this in consideration for this is very concerning we will be sure to look into this issue. Thank you.

10/10 - 훌륭해요

kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so friendly, the room was clean. I appreciated the citris toiletries, smelled wonderful. Liked that they had food delivery, i don't like dining out by myself, so delivery was excellent!!!
2023년 11월에 1박 숙박함
답변 제공: Bw 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon

10/10 - 훌륭해요

Eric

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast is outstanding! The rooms are clean, the staff is friendly, There are a lot of restaurants in the area. An all around 10!!
2023년 9월에 4박 숙박함
답변 제공: Bw 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Don't expect your room to be cleaned for multiple night stays
2023년 11월에 2박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is important to us. Please be sure that your feedback will not go unnoticed and will be taken into consideration so that your next visit will be a very pleasant visit again. We apologize for any inconvenience this may have caused, thanks.

6/10 - 괜찮아요

Richard

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
No heating first day,asked for looking at...day after was the same..so moved us to another room without advising us. The handle to enter in the next..room was rough to operate....
2023년 10월에 5박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is important to us. Please be sure that your feedback will not go unnoticed and will be taken into consideration so that your next visit will be a very pleasant visit again. We apologize for any inconvenience this may have caused, thanks.

2/10 - 너무 별로예요

Cameron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Think twice about staying here.
I was told that breakfast was available until 9:30am. I arrived at 9:05 and grabbed a few items. The man working the breakfast area was very rude and told me it was closed. He had attitude with me.
2023년 11월에 1박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is important to us. Please be sure that your feedback will not go unnoticed and will be taken into consideration so that your next visit will be a very pleasant visit again. We apologize for any inconvenience this may have caused, thanks.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet, staff was great.
2023년 11월에 3박 숙박함
답변 제공: BW 님, 2024년 1월 19일
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon