테라스/파티오

코트야드 바이 메리어트 샬롯 레이크 노먼 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 375개 이용 후기 중 163개" "
평점 8 - 좋아요. 375개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 375개 이용 후기 중 70개" "
평점 4 - 별로예요. 375개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 375개 이용 후기 중 24개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Deborah 님, Canton

2024년 4월에 1박 숙박함
답변 제공: Monika 님, 2024년 4월 15일
Thank you Deborah for taking the time to give us your feedback about your stay with us. We do hope to see you again soon.

6/10 - 괜찮아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Monika 님, 2024년 4월 3일
Thank you so much for taking the time to give us your feedback about your stay with us. We do hope that you will come back to see us again.

4/10 - 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool was closed, back patio needs care and attention… older property in need of renovation
2024년 3월에 2박 숙박함
답변 제공: Monika 님, 2024년 3월 16일
Thank you, Kevin, for taking the time to give us your feedback about your stay. We do apologize for the pool being closed and the look of the patio, but we are working to get these issues resolved.We hope tha you will give us another chance.

6/10 - 괜찮아요

Jenna

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The staff are absolutely wonderful!! The beds are comfortable and it’s an ok place to stay for a few days. There is a distinct smell though of past cigarette smokers which lingers. And the cafe was only open for a few hours in the morning.
2024년 3월에 5박 숙박함
답변 제공: Monika 님, 2024년 3월 13일
Thank you, Jenna, for taking the time to give us your feedback about your stay with us. We do apologize for the cigarette smell and The Bistro only being open for a few hours every morning. We do hope that you will come stay with us again.

4/10 - 별로예요

renee

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
stayed here to enjoy pool!!! pool was closed!!!
2024년 3월에 1박 숙박함
답변 제공: Monika 님, 2024년 3월 6일
Thank you, Renee, for your feedback about your stay with us. We do apologize that you were unable to utilize the pool. We plan to have the pool back in order by mid-summer.

8/10 - 좋아요

Lucien

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Website says restaurant and bar onsite, limited breakfast items from 6-10 Limited dinner menu from 5-10. Bar menu states cocktails but only beer and wine weee available. The indoor pool was closed. There is a channel selection card but no guide on the TV so you have to scroll through the channels to find anything you want to watch. We stayed 5 days, got coffee at the hotel and they were out of half and half creamer every day. This was our first time staying at a Marriott and we based our decision on it having the restaurant and bar so were somewhat disappointed.
2024년 2월에 3박 숙박함
답변 제공: LaMonika 님, 2024년 2월 15일
Thank you, Lucien, for taking the time to give us your feedback about your stay with us. We do apologize for the Bistro experience that occurred. Your feedback will be used as a learning experience for the entire hotel, so that we can do better as a team to make sure that your next experience is a lot better.

2/10 - 너무 별로예요

Sherry 님, Charlotte

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Phone didn't work ice maker didn't work TV didn't work and air didn't work
2024년 1월에 1박 숙박함
답변 제공: Monika 님, 2024년 1월 29일
Dear Ms./Mrs. Sherry,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the phones, ice maker and tv not working properly is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent your experience of the phones, ice maker and tv not working properly from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

sue

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Monika 님, 2024년 2월 4일
Thank you so much Sue, for the 5 out of 5-star review that you gave us. We hope that you will come see us again.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: SlsMgr 님, 2024년 1월 8일
Thank you very much for sharing your experience at our property! We hope to see you again soon.

10/10 - 훌륭해요

Walker M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Monika 님, 2023년 12월 9일
Thank you so much for staying with us. We really appreciate you and hope to see you again.

10/10 - 훌륭해요

Casey

2023년 12월에 1박 숙박함
답변 제공: Monika 님, 2023년 12월 9일
Thank you so much for staying with us. We really appreciate you and hope to see you again.

6/10 - 괜찮아요

Kimberly

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Website claims to have a Bistro with breakfast, but many of the items on the print menu and menu in Bistro are no longer offered. On site bistro was the main reason I chose this hotel over others and it was not as advertised. Bathroom was oddly small, with low ceiling and no fan in the bathroom. Minimalist room and not very large for a 2 queen bedroom. A/c was ineffective; did not cool room. Outdoor seating area was unlit and not kept tidy. Not inviting to sit outside. Fire pit not lit. Overall not worth the price.
답변 제공: LaMonika 님, 2023년 11월 20일
Hello Kimberly,We appreciate you coming to stay with us. Our Bistro does offer breakfast every morning. Our menu has changed due to the season which is a Marriott change. We apologize about the size of the bathroom and not having an exhausted fan in the bathroom as well. Now, as far as the firepit, it does work. There is a button that you have to turn to get the firepit for it to come on.We are due to have some renovations done soon and your issues will be accounted for in those changes. We hope that after the renovations that you will give us another chance to come see us again.

6/10 - 괜찮아요

Stephen

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sales Mgr. 님, 2023년 11월 17일
Thank you for providing essential feedback of our property! If there is anything else, we can do please let us know. We look forward to seeing you again soon!

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sales Mgr. 님, 2023년 11월 17일
Thank you for providing essential positive feedback of our property! We look forward to seeing you again soon.

10/10 - 훌륭해요

Vito

I loved the area where the hotel was located. Easy to get to restaurants and stores.
2023년 9월에 2박 숙박함
답변 제공: Sales Mgr. 님, 2023년 11월 17일
Thank you for providing essential positive feedback of our property! We hope to see you again soon!

6/10 - 괜찮아요

Deborah

가족 여행
Staff were very nice and facility was pretty clean. But, even though we were there two nights, when we came home last the second night pretty late, no one had cleaned our room at all. We had no dry towels and were out of toilet paper and tissues almost gone so my husband had to go find someone to get those items at midnight when we were very tired. The room was also very damp feeling which made it slightly uncomfortable even though AC was on. Pool was out of service and so was the ice machine on our floor. Wasn't a horrible stay by any means but I've stayed at other Marriott properties that were a little nicer.
2023년 7월에 2박 숙박함

8/10 - 좋아요

aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Christin

가족 여행
좋아요: 직원 및 서비스
2023년 6월에 2박 숙박함

4/10 - 별로예요

Lane

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not what I expected
Pool closed. No bar/ lounge as advertised. Truck broken into and robbed right outside front door by drive through lane. Definitely not worth Marriott Courtyard rates.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Stephan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to , location
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Bill 님, Pasadena

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy! Next to a busy highway. Trash trucks banged around at 5:00 am. No housekeeping! Cratered mattress. Terrible and not up to Marriott standards.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Genevieve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Value
Our room was lovely although we did initially have a hiccup when we checked in as our shower door would not slide open. They promptly moved us to another room. The bed was comfortable and the room was quiet. The best part of our stay was the food we ordered from the Bistro. It was amazing (and I’m super picky with food). So my compliments to the chef!
2023년 2월에 1박 숙박함

4/10 - 별로예요

JOSH

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was run down,not up to Marriott standards. Was too bad,wont stay at marriotts anymore they are sub standard

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Dianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bar & grill was grill only (no liquor license). Pull rod and slider on one curtain broken. Shower curtain missing hooks. Toilet paper holder broken. No grab bar in shower. Rip in carpet not repaired.
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Loud group in the open seating area in the front area of hotel until well after 11PM.
2022년 9월에 1박 숙박함

4/10 - 별로예요

Caren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lots of things were broken
Hotel had a few issues which made things less than ideal. First the overhang at the entrance was damaged so you couldn't enter the hotel easily. The Pool was closed for repairs. My bathroom shower had 2 issues there were several tile in shower that were broken. The other one that was the shower head was spraying all over the ceiling.
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Charles

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has charged my bank account 3 times since I left there last week! I have been trying to reach a manager but apparently he doesn’t work normal business hours! He was supposed to credit me and charged me instead! Called corporate and they have a case out but can’t do anything right away! I need my money now not 3-5 business days from now !!! Very unprofessional!!
2022년 9월에 3박 숙박함

6/10 - 괜찮아요

Marie

가족 여행
2022년 8월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 23일
Thank you for your survey. We hope to see you again soon!

6/10 - 괜찮아요

Dennis

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Meghan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Pool was closed for maintenance- not noted anywhere on website. Ice machine broke. When booking said breakfast included. It was not. They have one guy working the breakfast cafe- therefore took a long time just to order. Didn’t wait around to eat. Not many options for kids. When on a vacation, need quick and easy options to eat. Ice for coolers. Pool to entertain kids. Staff very friendly when checked in at 1130pm. Room was clean. Parking easy and safe area.
2022년 8월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 16일
Thank you for your review. We are sorry for the inconveniences that you experienced while here. We have passed your feedback to upper management.

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was what I expected. The room was pretty clean. The staff was very nice. But, the pool was down, which my kids were bummed about. This was just a pit stop on our way through. I’d probably try a different hotel in the area next time (if we stop there).
2022년 8월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 15일
Thank you for your review. We are sorry to hear that the pool was down during your stay. We hope to see you again.

2/10 - 너무 별로예요

Jason

2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overhang had a yellow caution tape around it due to a truck hitting the top ... no contractor arrived to fix or secure while we were there. The swimming pool was closed, waiting for inspection. The windows in our room overlooked dead bushes, weeds, garbage on the ground. This couldn't be a Marriott Courtyard.
2022년 8월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 10일
Our apologies for your experience, as this is not our standards and we take your feedback very seriously. We will share your message appropriately within the organization.

6/10 - 괜찮아요

Gina

좋아요: 청결 상태, 직원 및 서비스
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Kathi

2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 9일
Thank you for your review.

4/10 - 별로예요

Kristopher

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mold in shower, right next to maintenance room couldn't sleep due to doors slamming all night. Room was also over all dirty need to clean better.
2022년 8월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 5일
Thank you for your review! We are sorry to hear that you didn't have a pleasant stay. Should your travel bring you back to the area we hope you will consider us again.

6/10 - 괜찮아요

Kristen

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Only the lobby was updated. Personnel was nice. No cleaning service during my 2 day stay. Made my own bed and emptied my own trash. No free breakfast. Bed was so so. Disappointed at this Marriott.
2022년 7월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 9일
Thank you for your review. We are sorry that you were unhappy with your stay. I have shared your comments with upper management.

8/10 - 좋아요

Thomas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property - would have been nice to have coffee in the lobby - but I think that’s a courtyard thing.
2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 8월 2일
Thank you so much for your review! We hope to see you again soon.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and staff!
2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 29일
Thank you so much for your 5 star review. We are glad that you enjoyed your stay at our property. We hope to see you again soon.

2/10 - 너무 별로예요

Misty

2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Reginald

2022년 7월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 20일
Thank you for your review! We are sorry that you didn't have a pleasant stay while you were here. We would love the opportunity to make it right should your travel bring you back to the area.

8/10 - 좋아요

Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family vacation
It would of be nice to have a microwave in the room, also ice machine was out of service which it was very inconvenient.
2022년 7월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 18일
Thank you for your review! We hope to see you again soon.

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, friendly staff and lots of close food choices. Easy on/off for the interstate.
2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 18일
Thank you so much for your review! We hope if your travel brings you back you will stay with us again

6/10 - 괜찮아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스
I really like staying at courtyards after a long drive. However, this facility had a couple issues. First of all my room smelled as if it was a smoking room. Didn't realize those still existed. Second, there was a limites menu in the bistro and no wine indicates they were working on getting liquor license back. Wish I would of known thst sooner as I would of stayed somewhere else .
2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 18일
We're so sorry to hear that you weren't happy with your stay. We hope that if your travel brings you back to the area you will consider us again.

10/10 - 훌륭해요

Tonya Keen

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Beth

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

SUSAN 님, pittsburgh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, check in was easy, staff was very pleasant. Room was great and bed was comfy.
2022년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2022년 7월 18일
Thank you so much for your review! We're happy to hear that you were pleased with the service you received.