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퀄리티 인 헌터스빌 - 레이크 노먼 근처 여행 후기

2.5 out of 5
퀄리티 인 헌터스빌 - 레이크 노먼 근처
16825 Caldwell Creek Dr, Huntersville, NC

이용 후기

6.6
평점 10 - 훌륭해요. 778개 이용 후기 중 164개" "
평점 8 - 좋아요. 778개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 778개 이용 후기 중 162개" "
평점 4 - 별로예요. 778개 이용 후기 중 129개" "
평점 2 - 너무 별로예요. 778개 이용 후기 중 102개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Seemed like a new owner or management was at this facility. Growing pains. The first room provided to me was already occupied so I was issued a second one with an attempt of an apology. The second room was clean and fresh. The bed was comfortable and pillows of many. Keep the hotel at its present state and get to know your booking/checkin programming and you will be successful. Thank you for a pleasant nights sleep.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Michael,Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you had a pleasant night's sleep in our clean and fresh room. We take all comments seriously and will continue to strive for excellence in our services. Your insights will help us improve our booking and check-in processes for a better guest experience. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

norm

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs to clean up Jordan work Wyndon work shower sucked just needs an overhaul. The staff at the front desk was a confused a little bit couldn’t sleep because of whistling windows.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello norm, We appreciate your feedback regarding your recent stay. We encourage guests to reach out to our management team directly to address any concerns and explore potential solutions. Thank you for sharing your experience; it helps us continuously improve our services for future guests.

8/10 - 좋아요

Ronald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Séchoir manquant, propreté laisse vraiment à désirer, porte de chambre ne ferme pas bien très difficile à débarrer
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Ronald,We appreciate you sharing your feedback with us. We encourage guests to report any concerns during their stay so that we can address them promptly. Your experience will be shared with our team for further attention to detail. We hope you will consider staying with us again in the future.

2/10 - 너무 별로예요

Johanna 님, san francisco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was silent and weird. Breakfast terrible. They had waffle iron out and on but no Dough for the 3 mornings we were there. No eggs, just some slime sausage patties that they heated up in the microwave together with muffin and gravy. When we needed coffee refilled it took them 15-20 minutes to refill it?! First room we got smelled like smoke so we got it changed and the other room smelled better. Lots of weirdos staying there. I guess truckers from the road. Many smelled like alcohol and we saw them walk with open containers around the property.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Johanna, We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable stay for all guests. Please feel free to contact our management team to address your concerns further and ensure a better experience in the future.

4/10 - 별로예요

Robert

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Building in desperate need of repair.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Robert,We regret to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team to discuss your concerns in more detail.

4/10 - 별로예요

Steve

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were NOT clean. Hallway was not vacuumed, internet didn't work and front door wouldn't open automatically (it's supposed to). Don't stay for the breakfast otherwise it was great.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Steve, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Rest assured we will address these issues with our team to ensure a more seamless experience for our guests in the future. Thank you for highlighting the positive aspects of your visit.

6/10 - 괜찮아요

Marvin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The breakfast food
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Marvin,Thank you for sharing your feedback on the breakfast food during your stay. We appreciate your comments and will share them with our team for further review. Our aim is to always provide a wide variety of options to cater to our guests' preferences. We hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 - 너무 별로예요

Jeanith

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk personnel seem not aware of his job. Expedia already took the payment in my credit card but he said it was declined and asked us to pay again. But as I check my card both payments reflected in my account.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Jeanith,We value your feedback and apologize for any inconvenience this may have caused. For any billing discrepancies, we recommend reaching out to our management directly for further assistance and clarification on the charges. Thank you for bringing this to our attention.

4/10 - 별로예요

Jim

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in clerk was horrible. His version of customer service was he will check you in as he feels like it and when he feels like it. He did not like being bothered. He was very condescending that I would even ask him a question. The room was okay until you went into the bathroom. The ceiling leaked above the shower. The paint was bubbling in multiple locations. The cleaning crew left long black hair in multiple locations. You are better off sleeping in your car and brushing your teeth at a gas station.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Jim,We apologize for any inconvenience during your stay. Your feedback is valuable, and we will address it with our team for improvement. We strive to provide exceptional service levels and accommodation to all our guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Sarah

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Sarah,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

Francine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a lot of noise and kids running around. Filed noise complaint and issue was not resolved. Supposed to be a non smoking building and it smelled like cigarettes. Was told I needed cash for a deposit which was not stated anywhere. Charged my card and it has not been refunded yet.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Francine, We apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful environment and strictly enforce our non-smoking policy. Cash deposits are a standard procedure, and we apologize if this was not communicated clearly. Any pending charges on your card should be resolved through direct communication with our management.

4/10 - 별로예요

Ronald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Ronald, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there were any concerns during your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We look forward to the opportunity to welcome you back in the future.

4/10 - 별로예요

Anthony

2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Anthony,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. Your feedback is valuable to us in our continuous efforts to improve our services.

8/10 - 좋아요

Luther

I got what I paid for. Nothing special but adequate hotel
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Luther,We appreciate your feedback on your recent stay with us. Providing a satisfactory experience is our main goal, and we are glad to hear that you found our hotel adequate for your needs. Should you have any further comments or suggestions, feel free to reach out to our management team.

6/10 - 괜찮아요

Holly

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. Place is really rough, although it is inexpensive.. Almost all the outlets were burnt out and all the light bulbs. It was not a quiet place, but the staff was nice and they did their best despite the place being in very rough shape. They definitely need to do maintenance on the rooms. Towel racks, hair dryer, walls, curtain rods etc etc broken all broken burnt out outlets and only one working light bulb in the whole room. Place needs some serious TLC
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Holly,We appreciate your feedback and are glad to hear you had a positive interaction with our staff. We are sorry to hear about the maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team for future improvements. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Troy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too dark need more especially in the back of the building I felt unsafe
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Troy,We appreciate your feedback and take security seriously. Rest assured, we have protocols in place to ensure the safety of all guests. Your concerns will be shared with our team for further review and improvement of our property. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Gina

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Gina, We regret to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to provide more details about your stay so we can address any issues. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Ren

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ren, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have. We value your feedback and would like the opportunity to address them accordingly.

10/10 - 훌륭해요

Juan José

답변 제공: Manager 님, 2024년 2월 8일
Hello Juan José,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back soon for another exceptional stay.

2/10 - 너무 별로예요

Aron

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Constant noise from traffic on I77 all night. Over the course of the week, my room key needed to be reissued multiple times a day every day. Breakfast was practically non-existent. Green bananas when available. Practically no bagels or bread. Broken towel bars. I found out that they only clean the room every day if you request it. They claim company policy changed to that during the pandemic and is still in effect. Tv had a remote that did not work even with new batteries. Poor water pressure in sink and even worse in shower. There are no smoke detectors. This place should have its name changed to Lack of Quality Inn. Never stay here!!! There is only 1 way to improve this motel. Bulldoze it to the ground.
2024년 1월에 8박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Aron, I'm sorry to hear about the issues you experienced during your stay. We understand how important a peaceful environment is for our guests, and we regret any inconvenience caused by the traffic noise. Regarding the room key, we apologize for the inconvenience and will investigate this matter further. Our breakfast offerings may vary due to current circumstances, but we appreciate your feedback and will consider it for future improvements. We apologize for any maintenance issues encountered in your room and will address them with our team. Thank you for bringing these to our attention.

6/10 - 괜찮아요

Jeramie

출장 여행
좋아요: 직원 및 서비스
Friendly staff and it was no hassle with check in
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Jeramie,Thank you for complimenting our friendly staff. We are delighted to hear that your check-in experience with us was hassle-free. We strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Michael,Thank you for taking the time to rate our hotel. We sincerely appreciate your positive feedback and are delighted to hear that your recent stay with us was a pleasant one. We hope to have the opportunity to welcome you back in the near future for an even better experience!

2/10 - 너무 별로예요

YOUROUGA

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello YOUROUGA, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback you have, so that we can address any issues. We value your input and strive to provide the best service possible.

6/10 - 괜찮아요

ken

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Hello ken, We're sorry to hear that your stay with us may not have met your expectations. We would appreciate it if you could reach out to us directly to discuss your experience in more detail. We value your feedback and would like the opportunity to address any concerns you may have had.

2/10 - 너무 별로예요

Pamela

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was NOT close to clean. Entire facility and room had very bad odor! Hotel room lamps had chewed gum all around. My hotel room door would not lock properly easy to be pushed in. The room key will also deactivate forcing us to return to the main desk for deactivation. Very inconvenient!!!! The hotel did not have clean towels for an entire day to provide guests due to staff not being available to do laundry… unacceptable. This hotel receives 1 star only for being pet friendly and available for a last minute stay. I should’ve checked out the very next day not stay 3 days. I will NEVER return to this property.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Pamela,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take cleanliness and room maintenance seriously, and we will address these concerns with our housekeeping and maintenance teams. As for the towel shortage, we regret any inconvenience caused and will work to ensure this does not happen again in the future. We appreciate your understanding and hope you give us another chance in the future.

2/10 - 너무 별로예요

Michele

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The girl at the front desk when we were trying to checkiinwaabrude
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Michele, Thank you for choosing to stay at our hotel. We apologize if your experience did not meet your expectations. We would appreciate it if you could reach out to us directly so that we can address any specific concerns you may have had during your stay.

2/10 - 너무 별로예요

Franklin

연인과의 여행, 출장 여행
Strong Marihuana odor Elevetor does not work (We got stock) Desk service is bad Steps are dirty Welfare recepients living in property
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Franklin,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the issues you experienced. We strive to provide a comfortable and pleasant environment for all guests. We have shared your concerns with the appropriate teams for further attention. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Ariful

가족 여행
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Ariful, We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address any issues that may have arisen. We value your input and hope to have the opportunity to improve your experience in the future.

8/10 - 좋아요

Charle

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Charle,We appreciate you choosing our hotel for your stay and are glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

CARLIMAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스
the room clean, comfortable. The only drawbacks are that the elevator did not work and my room was on the 3rd floor, when taking out the luggage it was exhausting and uncomfortable. and on the website they offer laundry service but it is not really working.
답변 제공: Manager 님, 2024년 1월 22일
Hello CARLIMAR, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the elevator and the laundry service. We appreciate your patience and understanding during your stay. If you have any further concerns, please reach out to our management directly so they can address them accordingly.

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Amanda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Randon

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 14일
Hello Randon,We appreciate you choosing our hotel for your stay. If you encountered any issues during your visit, please don't hesitate to reach out to us with any specific feedback, as we are always looking to improve our guests' experience. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Shamikia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty and inviting upon pulling up. Smells and looks clean, ground kept nicely. Looks like there is a lot of shopping and dining nearby. I'll explore more during the daylight hours.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Shamikia,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that our property's cleanliness and well-maintained grounds impressed you. Our convenient location near shopping and dining options is definitely a plus. We hope you had a wonderful time exploring the area during the daylight.

2/10 - 너무 별로예요

Holli 님, Juno beach

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the rudest, most disrespectful place to stay on LKN What a horrible breakfast, no maids speak English, staff uneducated and rude. 40 year old decor.. water marks on ceilings,huge dogs allowed, Marijuana smell 24/7!! Thin cold windows!! Bad bad bad owners should be held accountable!! Their still resprenting Choice hotels, correct?? Well they shouldn't be!!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Holli, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will forward them to the appropriate departments for review and improvement. We strive to provide a pleasant experience for all guests and apologize if we fell short of your expectations. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Marlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon entering the room that was assigned, we noticed that it had not been cleaned. That however was corrected by James, who when contacted not only gave us a different room but personally came to the room with us to make sure that the room was OK. The entire time we were there, James gave service and hospitality above and beyond the call. He is a keeper for the chain.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Marlene, Thank you for taking the time to share your feedback with us. We apologize for the oversight with the cleanliness of your initial room, but we are glad to hear that James was able to quickly resolve the issue and ensure your satisfaction. We appreciate your kind words about his exceptional service and hospitality, and we will be sure to recognize him for his efforts. We look forward to welcoming you back in the future for an even better stay.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
You get what you pay for
The hotel staff was very nice, everything worked in the room, the bed and pillows were VERY comfortable. The AC/heater did not work very well. It was either very hot or super cold! It was hard to stay comfortable all night. We kept the do not disturb sign on our door for the first three days. On the last day we were leaving for the day and we were hoping the room would be cleaned, so we took the do not disturb sign down. we left at 8 am and came back around 2 pm and our room was not touched. The hotel was very cheap so, you get what you pay for! I would rate this stay a 2.5/5
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Dear Guest, Thank you for taking the time to share your review with us. We appreciate the kind words about our friendly staff and comfortable bedding. We apologize for any inconvenience you experienced with the AC/heater, and we will pass your feedback along to our maintenance team for further review. Regarding housekeeping, please note that our standard cleaning service is provided daily unless otherwise requested. We apologize if this was not communicated clearly during your stay. We value your feedback and hope to have another opportunity to host you in the future.

8/10 - 좋아요

Marisela

좋아요: 직원 및 서비스
We couldn’t slept well because the a/c unit wasn’t working properly. I settled it on 70 degrees and it felt like 80’s too hot. You should fix the unit.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Marisela, Thank you for sharing your feedback regarding the air conditioning unit during your stay. We appreciate your concern and apologize for any inconvenience caused. We have taken note of your comment and will certainly address it with our maintenance team to ensure our systems are working efficiently.

10/10 - 훌륭해요

Sukant

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Sukant,We are thrilled to hear that you had an excellent experience during your stay with us! We pride ourselves on providing exceptional service and appreciate your positive review. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another wonderful stay!

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Patrick,Thank you for choosing our hotel for your recent stay. We appreciate your high rating and are delighted that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Dariusz

가족 여행
좋아요: 직원 및 서비스
average
Pictures on hotels.com site look much, much better then the hotel in real life. Pretty small beds.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Dariusz, Thank you for sharing your experience with us. We apologize if the size of the beds did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements.

10/10 - 훌륭해요

Rene

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Rene,Your five-star rating is greatly appreciated. We are stoked to know that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Adrian

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Adrian, Thank you for choosing our hotel for your stay. We apologize if we fell short of your expectations during your visit. We would appreciate it if you could reach out to us directly with any feedback you may have so that we may address any issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

6/10 - 괜찮아요

Rene

가족 여행
Terrible breakfast
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Rene, Thank you for sharing your feedback about our breakfast. We apologize if it didn't meet your expectations. We appreciate your input and will use it to improve our services. Your satisfaction is important to us and we hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Wayne

가족 여행
In a great area with lots of nice restaurants and shopping. Very safe neighbourhood. For the price this was a great value.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Wayne,Thank you for sharing your positive review! We're thrilled to hear that you enjoyed our hotel's location and found it to be a great value for the price. It's wonderful to know that you felt safe in the neighborhood and had access to plenty of nice restaurants and shopping options nearby. We hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Christopher,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Diedre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk is pleasant
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Diedre,Thank you for your kind feedback about our pleasant front desk staff! We always strive to provide excellent customer service to ensure our guests have a positive experience. We appreciate your recognition and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Tomahawk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Tomahawk,Thank you for taking the time to share this exceptional rating! We are thrilled that you had such an amazing experience during your stay with us. Our team takes great pride in providing top-notch services and ensuring our guests have a memorable time. We appreciate your kind rating and hope to welcome you back again soon for another outstanding stay.

10/10 - 훌륭해요

Nakia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Nakia,Thank you for providing your feedback regarding the cleanliness of our hotel. We take cleanliness very seriously and apologize for any inconvenience you may have experienced. We regret that we did not meet your expectations in this regard. We appreciate your feedback as it allows us to continually improve our services. If you have any further concerns, please reach out to our management team directly.

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall it was a good experience! The front desk attendant was super courteous and helpful! The rooms were adequate…could use a makeover. I’m a runner and planned to run in the morning and was happy to find a paved trail 1/4 mile from the hotel. Bonus for me. The breakfast was mediocre. The typical hotel eggs and sausage, waffle machine. The only thing in the little fridge was OJ and milk since the juice machine was broken/empty. Could have used some yogurt. May not stay here again but it served the purpose for this trip.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Amy, Thank you for your feedback! We're glad to hear that our front desk attendant provided excellent service. We appreciate your suggestion for room upgrades and will take it into consideration. It's great that you found a nearby trail for your morning run. We apologize for any inconvenience with the breakfast options and will address this with our team. We hope to have the opportunity to welcome you back on a future trip.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All was good
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Dear Guest,Thank you for taking the time to provide your feedback. We are delighted to hear that your experience at our hotel was positive. We strive to provide excellent service to all our guests and we're glad we met your expectations. We appreciate your kind words and we hope to have the pleasure of welcoming you back in the future.