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컴포트 스위트 헌츠빌 미드시티 디스트릭트 앳 리서치 파크 여행 후기

2.5 out of 5
컴포트 스위트 헌츠빌 미드시티 디스트릭트 앳 리서치 파크
6224 Torok Cir, Huntsville, AL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 574개 이용 후기 중 272개" "
평점 8 - 좋아요. 574개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 574개 이용 후기 중 59개" "
평점 4 - 별로예요. 574개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 574개 이용 후기 중 24개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

YONG HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 2박 숙박함

6/10 - 괜찮아요

Khia

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I went by the reviews of this property to determine if this was the hotel I wanted to go with. They were all pretty recent and consistent and we really just needed someone to sleep for the night! We were expecting a decent room, but this was just unfavorable. It is very run down and in need of renovations. It looks like the hotel is going to fall apart from the elevators, to the hallways and to the rooms. The room was grimy and felt unclean. The carpet was very old and dirty. The couch in the room had a huge red stain on it and we were hoping it wasn’t blood. The night was definitely uncomfortable and we slept with and on blankets we had brought from home to avoid having to get under the covers. There was also a large hole around the base of the shower where it sticks out the wall and I was afraid something might climb out while I showered. I wouldn’t stay here again. The young man who worked that afternoon was very kind and attentive and made the stay worth it!!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathtub faucet dripped, not a problem for us but notified the desk upon checkout. The only complaint I have is breakfast not starting until 7:00, I think 6:00 would be much better. At least it would have been for us. Staff was great and the room was comfortable.
2024년 4월에 2박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 4월 18일
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

10/10 - 훌륭해요

Linley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and large rooms.
2024년 4월에 1박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 4월 18일
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

8/10 - 좋아요

Christopher 님, Nassau

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Property seems to need some renovation. There were a few items in the bathroom that showed signs of wear. The exhaust fan didn't appear to be working either. The hallway carpet needed a new look
2024년 3월에 5박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 4월 18일
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “4”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

10/10 - 훌륭해요

Darryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was within walking distance to a shopping mall and plenty of choices for food
2024년 3월에 2박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 4월 18일
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

4/10 - 별로예요

Margo

좋아요: 직원 및 서비스
The staff were nice & polite, the conditions of the hotel were terrible, guest hallway carpet big stains, mold in tub unable to shower waited till I returned home, broken TP holder, missing towel rack. Breakfast subpar waffle no syrup, cold real no milk late night noise terrible
2024년 3월에 1박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 4월 18일
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville.

6/10 - 괜찮아요

H. E.

좋아요: 직원 및 서비스
Overall neat and comfortable, friendly staff. The bathrooms could use an overhaul—a bit grimy. Breakfast was picked over halfway through the morning and nothing was being restocked, so that could’ve been better.
2024년 3월에 1박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 3월 22일
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “3”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

6/10 - 괜찮아요

Catherine

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Understaffed Not maintained Limited breakfast options Friendly staff who were working hard
2024년 3월에 2박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 3월 22일
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville

4/10 - 별로예요

GRACE

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is OLD. Everything was broken! The beds were absolute horrible. The night stand was broken. The door to the room was broken. The bathroom door was broken. The bathroom sink was broken. The toilet ran all night. The walls in the pool area were broken. This is the hotel that time forgot. If you want a good nights sleep in a nice hotel DO NOT come to this hotel. We went down for breakfast an hour and a half before it was over and there was NO food. The internet is horrible too.
2024년 3월에 2박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 3월 22일
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville.

4/10 - 별로예요

Douglas

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Did not like that we could hear every noise in the neighbouring rooms, hallways and outside ! There were several people talking loudly and in the halls at 12:45 am and another person that had either their phone texts and email alerts turned up very loud or it was an alarm of some sorts - regardless we could very clearly hear them and they woke us up on 3 occasions !!The breakfast was a complete disaster !! The breakfast was to run between 6am to 9 am - we arrived for breakfast at 7:45 am and there was no coffee, no muffins, bagels no plates etc. Waited for approx 15-20 minutes and nothing was corrected for the breakfast - I think the lady at the front desk was also tasked with looking after the breakfast buffet which certainly wasn't fair to her - however it was a completely unsatisfactory breakfast
2024년 2월에 1박 숙박함
답변 제공: Jen 님, 2024년 3월 2일
Thank you for taking the time to give us honest feedback in regards to your stay. We are disheartened to hear that it was less than your expectation. We will use this feedback to improve our services to our guests.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jen 님, 2024년 3월 1일
Thank you for the fantastic review! We appreciate you taking the time to let us know how we are doing. We look forward to hosting you again.

10/10 - 훌륭해요

Austin

2024년 2월에 1박 숙박함
답변 제공: Simeon Moore - General Manager 님, 2024년 3월 22일
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

4/10 - 별로예요

Rachel 님, Doral

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t expect to get your clean every day
2024년 2월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

2/10 - 너무 별로예요

Lauren

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is obviously older but seems ok. However the bathroom door won’t latch and everything is pretty dated. Also, we booked this hotel primarily for the pool for my son. Which was under construction while we were here. I called 3 times in the few days before we came to make sure it would be open and they told me it would be every time I called. We were able to access the pool for about 20 minutes before they kicked us out to work on the ceiling. Also the pool heater was broken and the water was ice cold. So cold it hurt and you couldn’t get used to it. The breakfast was pitiful. Stale bread and only those premade egg rounds. No other protein at all. At least the waffle was ok. I wish I had paid the extra money to stay at a different hotel. I will never be back. I stayed at this same brand in another city and had a great experience. I’m extremely disappointed and feel cheated. I recommend you take your business elsewhere. At least the checkin guy was very friendly.
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

6/10 - 괜찮아요

Latoyia

별로예요: 청결 상태
The hotel needs major updates, especially bathroom. Get rid of the carpets. My room smelled of smoke and mildew. And it was a non-smoking room. The breakfast can be better prepared. The people above me kept me up all night will the stomping. I cut my stay short. Its in a great area for shopping and eating. But still wasnt worth the uncomfortable hard bed, and smelly room
2024년 2월에 3박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

8/10 - 좋아요

Dolly

좋아요: 청결 상태, 직원 및 서비스
I liked it. I will book again .
2024년 2월에 2박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

8/10 - 좋아요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was wonderful, breakfast was non existent a the food trucks were delayed due to a storm the previous week (seems like they could have run to Sam’s for sweet rolls and fruit) and the bed was so firm I slept on the couch
2024년 1월에 3박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
Thank you for your feedback. We are disheartened that your stay was less than superior and hope that you will come to visit us again.

8/10 - 좋아요

Joshua 님, Glasgow

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
I reserved a king bed and got a room with two doubles because of a “maintenance emergency”. There were several broken or poorly repaired things around the building. As for the breakfast, the food they had was good, but don’t expect many choices. No juice in the machine, no jelly for the biscuits. I would stay there again, but know the money went into the reception area.
2024년 1월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are so sorry that your stay was less than you expected. Thank you for your feedback. We hope that we can host you again in the future.

6/10 - 괜찮아요

Earnestine

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

4/10 - 별로예요

Nestor

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel, the breakfast in the morning horrible choices with lots of items missing.
2024년 1월에 3박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 - 훌륭해요

Leroy 님, Sayreville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

8/10 - 좋아요

Xiao Feng

2024년 1월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 - 훌륭해요

Becky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2024년 2월 28일
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 - 훌륭해요

Russell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed for a wrestling tournament very clean and nice
2023년 12월에 1박 숙박함
답변 제공: Jen 님, 2023년 12월 31일
Thank you for the kind words about your stay at our hotel. We appreciate you and your business and look forward to your return stay with us.

6/10 - 괜찮아요

BRYAN

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
For the price it was clean and good vreakfast friendly staff
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2023년 12월 31일
Thank you for taking the time to let us know how we are doing. We are happy to hear that you enjoyed the breakfast and the staff was friendly. We look forward to your return stay with us.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2023년 12월 29일
Thank you for taking the time to let us know how we are doing. We appreciate the five out of five.

4/10 - 별로예요

judy g

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Had to check three rooms to find a room good enough to sleep in finally on 3rd floor. Breakfast at 815 am was gone and wouldn't bring out more. Used towels for 2 days couldn't get no one to answer phone at desk. Went down and no one there. Food next morning was bad sat there was hard and nasty. Won't stay there again.
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2023년 12월 29일
We are sorry to hear that your stay with us was less than superb. We appreciate the feedback. We do hope that you will come to see us again so we can show you the changes that are being made to make each guests' stay excellent.

8/10 - 좋아요

Joon Kyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jen 님, 2023년 12월 29일
Thank you for taking the time to let us know how we are doing.We appreciate your time and look forward to you staying with us again.

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good stay for overnight trip Rooms where clean. - good location
2023년 12월에 1박 숙박함
답변 제공: Jen 님, 2023년 12월 18일
Thank you so much for taking the time to tell us how we are doing. We are glad you enjoyed your stay and look forward to your stay with us again.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jen 님, 2023년 12월 18일
Thank you for the 10 out of 10! We are glad you enjoyed your stay and look forward to your return with us.

10/10 - 훌륭해요

Jaime

2023년 12월에 1박 숙박함
답변 제공: Jen 님, 2023년 12월 31일
Thank you for the five out of five! We are glad you enjoyed your stay with us.

6/10 - 괜찮아요

Tracy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room with two beds in it and was given a room with a king bed and couch. We had three people in our party. I had to ask for sheets and a blanket. I can only hope they were clean. Also, there weren’t enough towels, so I had to make another trip to the front desk. The sheets on the bed had stains on them. It just wasn’t a good experience.
2023년 12월에 1박 숙박함
답변 제공: Jen 님, 2023년 12월 18일
We are sorry to hear that your stay with us was not to your expectations. Thank you for taking the time to let us know how we are doing and how we may improve our service to our guests.

10/10 - 훌륭해요

Markita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 30일
Thank you so much for the excellent review! We are excited to hear that you enjoyed your stay and look forward to your return stay with us.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean, great breakfast
2023년 10월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 29일
Thank you so much for the favorable review. We look forward to your visit with us again.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Don’t go here for the pool
Very disappointing. We stayed here for a quick fall break trip and booked this particular hotel because it had a pool and was a good location for the activities we wanted to do. I called ahead to confirm the pool was open before booking. The man on the phone said it was, so I booked! We weren’t expecting to walk into the Ritz Carlton by any means but it was apparent that there hasn’t been much updating done in a long time. Imagine my shock when the woman checking us in says “the pool ain’t working, so you know.” Then follows it up with the Wi-Fi is in and out. We aren’t visiting the area for the hotel alone but after we hyped our three young kids up about how we could take a swim in the evening only to have to tell them we couldn’t, we were disappointed. The room had a no smoking sign but it was apparent that people had been smoking either in the hallway or possibly in our room. The continental breakfast was ok but the man working the front desk the next day really needs to lighten up. He was not very friendly at all.
2023년 10월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 19일
We are disheartened that you did not have the stay you deserved.Our pool is out of commission for maintenance, to help those who booked to use the pool, we noted on our website that it is closed right now. We appreciate the candid responses to your stay and we use these to improve our service and facilities for all of our guests.

10/10 - 훌륭해요

Zandra A

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The friendly staff and the room.
2023년 10월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 18일
Thank you for the kind words. We appreciate that you chose to stay with us and look forward to your return.

8/10 - 좋아요

Rachael

2023년 10월에 2박 숙박함
답변 제공: Comfort Inn Huntsville Research Park 님, 2023년 11월 1일
Thank you for staying with us and the great review. We hope to see you again soon!

8/10 - 좋아요

Mary

2022년 11월에 4박 숙박함
답변 제공: Comfort Inn Huntsville Research Park 님, 2023년 11월 1일
Thank you for staying with us. We're glad to hear you enjoyed your stay.

8/10 - 좋아요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s a comfortable hotel and the staff was very friendly. I’ll stay there again on my next trip.
2023년 10월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 9일
Thank you so much for the positive review. We appreciate that you enjoyed your stay with us.

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 9일
It saddens us that you stay was not what you expected. Thank you for taking the time to let us know.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Okay
Ice Machine on fourth floor (my floor) not working.
2023년 9월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 4일
How frustrating! I hope that you let the front desk know so they were able to address it while you were there. We hope that you will come back and stay with us again!

2/10 - 너무 별로예요

Tondra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room had water all over the bathroom floor and dirty panties on the floor. Photos were taken
답변 제공: Jen 님, 2023년 10월 4일
This is very upsetting to us to hear this! Please contact the hotel directly and ask for the General Manager, I would love to talk with you and see the pictures as this is not how we do business.

2/10 - 너무 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Leaking faucet in bathtub along with rust in the tub. Closet smelled like mold. Entire room smelled like water from the constant leaking.
2023년 9월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 18일
Thank you for taking the time to let us know how we are doing. It is disheartening that you experienced a poor stay with us. We look forward to your return stay with us with improvements.

10/10 - 훌륭해요

Santos

2023년 9월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 27일
Thank you for the five star review! We are so excited to hear that you enjoyed your stay and hope you will visit us again!

2/10 - 너무 별로예요

Ellyn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would avoid this hotel. Dirty, unsafe
2023년 9월에 2박 숙박함
답변 제공: Jen 님, 2023년 10월 18일
Thank you for your candid review of our hotel. We appreciate you taking the time to let us know how we are doing. We will be using your feedback to improve our hotel.

2/10 - 너무 별로예요

Sammy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
AC made a clanking” noise very loudly all night! Next morning I showed a recording of the loud noise it made all night and they only offered a refund for half the cost of the room. I was in town for a business meeting and arrived after midnight and had only a few hours to sleep, this made for a miserable day the following day.
2023년 9월에 1박 숙박함
답변 제공: pco 님, 2023년 10월 24일
Dear Sammy,Thank you so much for taking the time to review our property. I'm very sorry you did not enjoy your stay with us. Reviews, such as yours, let us know where we are lacking and improve our hotel. Thanks again for your comments.Patrick O'BrienOperations Manager

8/10 - 좋아요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very clean and spacious rooms. staff friendly and helpful
2023년 9월에 2박 숙박함
답변 제공: pco 님, 2023년 10월 24일
Dear Peggy,Thank you so much for taking the time to review! I'm happy to hear you enjoyed your stay with us. We hope to see you next time your travels bring you to the Huntsville area.Patrick O'BrienOperations Manager