The hotel was clean and the rooms nice. However, we had items go missing from our room and the night manager was very unhelpful. A bag with toiletries was taken, leaving us without an expensive night retained and toothbrush, toothpaste etc. We alerted the night manager immediately when we return early that evening and he did nothing to help. We asked if they could provide at least a toothbrush, which he said they would, (this while shops were still open). But when returning after dinner, he said they did not have any toothbrushes and it was now too late to get one. Felt to us like her did not try. We emailed a complaint and also entered it into the hotels.com secure email system, but to date they still have not responded. In fact the only communication we had since is asking for a review!!! we did see other reviews about items going missing, but took the view that these are probably one off issues.