When making my reservation I was unable to add my children to the amount of people staying so I made my reservation anyways bc the room I selected was for 2 queens and a pullout sofa, plenty room for 6. Upon arrival the lady who was checking me in asked check in info and I told her the reservation says 2 but I was unable to add my children when making my selections, but there would be 6 total. Instantly she said I can not rent you a room for 6 people. Confused instantly bc I have never had this issue anywhere!! She said I am canceling your reservation you have to find another hotel.. mind you we just traveled over 3 hours & now have no place to stay, then she says if you don’t like what I am telling you call our reservation number! Ummm, NO! Why would I want to stay after the rude unprofessional behavior bc I definitely don’t want to stay in a hostile environment with my kids….
So we went right next door where they were HAPPY to have us and gave us a discount for all the insanity we had already suffered and saved the day & our trip!!