외관

르 리츠 호텔 앤드 스위트 여행 후기

2.5 out of 5
르 리츠 호텔 앤드 스위트
720 Lindsay Blvd, Idaho Falls, ID

이용 후기

6.2
평점 10 - 훌륭해요. 1101개 이용 후기 중 243개" "
평점 8 - 좋아요. 1101개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 1101개 이용 후기 중 187개" "
평점 4 - 별로예요. 1101개 이용 후기 중 210개" "
평점 2 - 너무 별로예요. 1101개 이용 후기 중 233개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Angela

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The door to our room was thin and right across from the pool and ice machine. We could hear everything in the hallway. Our shower did not have a shower curtain and it took a long time to get hot water. The bathroom in our room did not have a door and you can see the toliet from the bed. The breakfast options were very limited. They did not have any NON-dairy milk or any vegan options. Our room key kept not working and we had to get it reprogramed at least twice.
2024년 4월에 2박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
ANGELA,Thank you so much for your amazing 10-star review! We are thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay. We appreciate your kind words and hope to welcome you back again soon!

4/10 - 별로예요

Patrricia

별로예요: 숙박 시설 상태 및 시설
Ice machine not working. No vending machine. Shower had mold and scum build up, smelled nasty
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
PATRICIA,Thank you so much for your amazing 10-star review! We are thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay. We appreciate your kind words and hope to welcome you back again soon!

6/10 - 괜찮아요

Logan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, dirty rag in shower from cleaning, multiple hairs everywhere. No shampoo in room
2024년 4월에 2박 숙박함
답변 제공: management le ritz 님, 2024년 4월 16일
Dear Logan,Thank you for sharing your feedback with us, although we are disappointed to learn about the issues you encountered during your recent stay. Please accept our sincerest apologies for the cleanliness shortcomings in your room and the lack of shampoo.We take cleanliness and guest comfort very seriously, and it is unacceptable that we fell short in these areas. We are investigating this matter with our housekeeping team to ensure such lapses do not occur in the future.warm regards,Hotel Management

8/10 - 좋아요

Paula

출장 여행
Piles of unswept dirt in the room.
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
PAULA,It's always our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to know that we met your expectations. Your kind words about our staff's hospitality and the overall ambiance of the hotel are truly appreciated.

4/10 - 별로예요

Robert

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
ROBERT,We apologize for any inconvenience you may have experienced during your stay, and we understand the importance of a positive guest experience. We will be taking immediate steps to address.

2/10 - 너무 별로예요

Christine

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
TV didn't work, so moved to a other room, no hot water in 2nd room so back to first, I fixed the plug on the TV. Hot tub didn't work also, worse breakfast ever, only waffels that weren't edible even screwed up the coffee how does that happen.
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 16일
Dear Christine,Thank you for sharing your feedback with us, although we are deeply sorry to hear about the multiple issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we apologize for any inconvenience caused.We regret the issues with the TV and hot water in your room, as well as the malfunctioning hot tub. We are actively working to address these maintenance issues to ensure a more comfortable experience for our guests.Regarding breakfast, we apologize for falling short of your expectations. We are reviewing our breakfast offerings and procedures to ensure a better dining experience for all our guests.Warm Regards

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
GREGORY,We apologize for any inconvenience you may have experienced during your stay, and we understand the importance of a positive guest experience. We will be taking immediate steps to address .

2/10 - 너무 별로예요

brad

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
BRAD,Should you have any further concerns or if there's anything else you'd like to share, please feel free to contact us directly. Your feedback is invaluable, and we appreciate your understanding as we work to enhance our services.

8/10 - 좋아요

David

2024년 4월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
DAVID,Thank you for taking the time to share your feedback regarding the pricing of our hotel. We are delighted to hear that you found our rates to be good value during your recent stay with us.

10/10 - 훌륭해요

Jack

2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
JACK,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us! We're delighted to hear that you had a fantastic experience at our hotel.It's always our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to know that we met your expectations. Your kind words about our staff's hospitality and the overall ambiance of the hotel are truly appreciated.

2/10 - 너무 별로예요

Danielle

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was very disappointed by the lack of cleanliness. Staff was friendly but the hotel was not clean.
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
DANIELLE,We apologize profusely for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we are taking immediate action to address and rectify these issues. Your feedback is invaluable, and we are committed to ensuring a clean and comfortable environment for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future.

2/10 - 너무 별로예요

Sherman

별로예요: 숙박 시설 상태 및 시설
It was run down and dirty.
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
SHERMAN,We apologize profusely for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we are taking immediate action to address and rectify these issues. Your feedback is invaluable, and we are committed to ensuring a clean and comfortable environment for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future.

4/10 - 별로예요

Cassidy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entrance to the Hotel was welcoming and beautiful. Check-in was slow. Just around the corner of the entrance, was a hallway full of boxes and packages overflowing with garbage. The hallway carpet was dirty and the room's floor needed mopping. The hot tub jets did not work. One of the keys to the room did not work, despite getting it "fixed". And the internet connection was snail paced.
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
CASSIDY,We apologize for the tub draining issue you encountered during your stay. Our maintenance team is working on resolving this promptly to ensure a comfortable experience for all our guests. Thank you for bringing it to our attention, and we appreciate your understanding.

10/10 - 훌륭해요

Leana

2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 4월 25일
LEANA,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us! We're delighted to hear that you had a fantastic experience at our hotel.It's always our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to know that we met your expectations. Your kind words about our staff's hospitality and the overall ambiance of the hotel are truly appreciated.

4/10 - 별로예요

Alexandria

별로예요: 청결 상태, 직원 및 서비스
My biggest complaints are the cleanliness of the room. I’ve stayed here in the past and enjoyed it enough to come back but this time there was an almost empty bottle of tequila in my room, what look to be potential feces on the bathroom wall, and the floor didn’t appear to be mopped. When checking in I was told a hold would be put on my card but returned in the morning making it sound as if funds would be available. It did take 24 hours to be refunded which wouldn’t have been a huge issue but it was a hold for $100 when my room was only $65 and dirty. I did bring this up to the front desk when checking out and they just told me to leave a review. So here I am I hope this helps
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
ALEXANDRIA,We apologize profusely for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we are taking immediate action to address and rectify these issues. Your feedback is invaluable, and we are committed to ensuring a clean and comfortable environment for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future.

2/10 - 너무 별로예요

Corinda

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very gross
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
CORINDAWe sincerely apologize for the numerous inconveniences you faced during your stay. Your experience falls far below the standards we aim to uphold, and we're genuinely sorry for the frustration and disappointment it caused. Our team is investigating the issues with room conditions,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is friendly and offers prompt service. The location is grand. The rooms are nice. The water is hot and the water pressure is unrivaled. The front desk manager Navin is very helpful if your computer app gives you greif Navin takes care of it and you. Great Hotel.
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
james, thank you for your wonderful feedback We're delighted to hear that you had an exceptional experience during your stay with us. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 - 훌륭해요

Karin 님, Winnipeg

좋아요: 편의 시설/서비스
Nice ,perfect , clean
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
karin,We're delighted to hear that you had an exceptional experience during your stay with us. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.

2/10 - 너무 별로예요

Yevgeniy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad breakfast, bad wifi, dirty
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
YEVGENI We sincerely apologize for the issues you encountered during your stay, including problems with breakfast, cleanliness, and wifi. These are not reflective of the standards we aim to uphold. Rest assured, we are addressing these issues promptly to ensure a more enjoyable experience for our guests. Your feedback is valuable, and we appreciate your understanding.Y,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the location, the staff is friendly and helpful. The price here is better then the neighboring hotels.
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
JAMES, Wow, thank you so much for your incredible 10-star review! We're thrilled to hear that you had an outstanding experience during your stay with us. Your positive feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future.

4/10 - 별로예요

Susan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 9일
Thank you for taking the time to share your feedback. We value your input and would like to understand more about your experience to improve our services. If you have specific concerns or suggestions, please feel free to share them with us. We appreciate your patronage and hope to have the opportunity to enhance your satisfaction in the future.

4/10 - 별로예요

Michael

2024년 3월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
MICHAEL,Dear [Guest],We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience falls far below the standards we aim to uphold, and we're genuinely sorry for the frustration and disappointment it caused. Our team is investigating the issues with room conditions.

10/10 - 훌륭해요

Laura 님, Provo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super friendly. A very convenient place to attend the Temple.
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 9일
LAURA , Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us! We're delighted to hear that you had a fantastic experience at our hotel.It's always our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to know that we met your expectations. Your kind words about our staff's hospitality and the overall ambiance of the hotel are truly appreciated.

8/10 - 좋아요

mark

좋아요: 편의 시설/서비스
Very comfortable.
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 9일
Thank you so much for taking the time to share your positive experience at [ LE RITZ]! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we were able to meet your expectations. Your kind words serve as motivation for us to continue delivering the best possible guest experiences.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good check in. Close to Applebees. Nice place.
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 3월 9일
Thank you so much for taking the time to share your positive experience at [LE RITZ]! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we were able to meet your expectations. Your kind words serve as motivation for us to continue delivering the best possible guest experiences.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is under construction. had in the room water damage off the wall bubbling paint. Just very need some loving care. It looks like they’re trying to get it fixed and have a loving care. The pool is supposed to be open 24 hours a day, and it was not, it was closed at 6:30 . Then they take $100 deposit supposed to putting it back when you check out and that has not happened yet. This property will look very good when it gets it care on it.
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 2월 21일
Dear Guest,Thank you for your feedback. We appreciate your understanding of the ongoing improvements to our property. We apologize for any inconvenience caused by the pool hours and the delay in refunding your deposit. Rest assured, we are addressing these issues promptly and appreciate your patience. We look forward to showcasing the positive changes during your next visit.

2/10 - 너무 별로예요

Heriberto Deniz

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So this place has some great rates...but that comes with some problems. It's dirty, they're trying to remodel, but it seems like they're either doing it in house or they're contractor straight up sucks. The rooms they do have that have been "remodeled" have some shotty workmanship, and are just plain dirty. Once you make it past the lobby, which does look clean and inviting, you are then at the hallway which is nasty to say the least. Their breakfast is a joke. A bowl full of hard boiled eggs and sometimes some apples some bread. What they consider breakfast is a joke only good thing they have there is the waffle maker. I will say that the staff was pretty helpful no complaints there. If you want a cheap rate then this place is the place to go but just remember you get what you paid for.
2024년 2월에 5박 숙박함
답변 제공: management le ritz 님, 2024년 2월 21일
Dear Guest,We appreciate your detailed feedback and regret that your experience did not meet your expectations. We apologize for any inconvenience caused by the ongoing remodeling and the cleanliness issues you encountered. We take your comments seriously and will work diligently to address the concerns raised, particularly in the remodeled rooms and breakfast offerings. Thank you for acknowledging our staff's helpfulness. We value your input and hope to improve your perception during future stays.

2/10 - 너무 별로예요

Sierra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 2월 21일
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we take these concerns seriously. We are actively addressing the cleanliness standards to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends during your future visits.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and the staff was friendly.
2024년 2월에 2박 숙박함
답변 제공: management le ritz 님, 2024년 3월 9일
Thank you so much for taking the time to share your positive experience at [LE RITZ]! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we were able to meet your expectations. Your kind words serve as motivation for us to continue delivering the best possible guest experiences.

4/10 - 별로예요

William

2024년 1월에 2박 숙박함
답변 제공: management le ritz 님, 2024년 3월 31일
WILLIAM,We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience falls far below the standards we aim to uphold, and we're genuinely sorry for the frustration and disappointment it caused. Our team is investigating the issues with room conditions

10/10 - 훌륭해요

Gelman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 2월 11일
GELMAN ,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us! We're delighted to hear that you had a fantastic experience at our hotel.

6/10 - 괜찮아요

MICHAEL

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was charged an additional $100 for a security deposit and was told it would be refunded in 3-5 days. The room smelt stale and the bathroom was dirty. Trash was still in the can from previous guests.
2024년 2월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 2월 5일
Hi michael security deposit it will be hold we don't charge with 24 hours it will credit back ,We apologize for any inconvenience you may have experienced during your stay, and we understand the importance of a positive guest experience. We will be taking immediate steps to address the specific issues about trash left over.

6/10 - 괜찮아요

Shirley

출장 여행
The breakfast they show in The Breakfast you get is two different things. Not impressed at all less than a continental breakfast.
2024년 1월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 2월 5일
shirley, Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback, and we are genuinely sorry to hear that your stay did not meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We want to assure you that we take your concerns seriously, and we are already looking into the issues you mentioned.

4/10 - 별로예요

Amber

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The front lobby was inviting. The staff were very nice. However there was a lot of construction, painting and maintenance work being performed. The hallway rug was worn, dirty and in need of replacing.The room we had was partially updated but there were still many items that needed attention. For example the bathtub caulk was very poor. I think they are working hard to improve but it is really not up to a decent standard yet
2024년 1월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 29일
Dear Amber,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our inviting front lobby and the friendliness of our staff.We want to sincerely apologize for any inconvenience caused by the ongoing construction, painting, and maintenance work. Guest feedback is invaluable to us, and we are grateful for your insights as they help us identify areas for improvement.If your travels bring you back to our area, we would love the opportunity to welcome you again and demonstrate the positive changes we are implementing based on your valuable input.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.Warm regards,Le Ritz Hotel and suits

4/10 - 별로예요

Clarissa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is aging and while some improvements have been made, it seemed like mostly DIY work. Out bathroom door wouldn't close. The TV listings were wrong. The mattress was the wrong size for the bed frame.
2024년 1월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 25일
Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced, and we appreciate the opportunity to address your concerns.We are truly sorry to hear that mentioned by you, about bathroom doors and listings of the tv were wrong, impacted your stay. Please be assured that we take your feedback seriously, and we are investigating the matter to prevent any recurrence.

10/10 - 훌륭해요

Ernesto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a nice and quiet place
2023년 12월에 2박 숙박함
답변 제공: management le ritz 님, 2024년 1월 25일
Ernesto, We look forward to the pleasure of welcoming you back on your next visit. If there's anything specific you loved about your stay or any areas where we exceeded your expectations, we would love to hear more.Thank you again for your glowing review. Your satisfaction is our priority, and we appreciate your support.

4/10 - 별로예요

Morgan

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't expect luxury at $72, but I did expect the pictures to match the hotel. The rooms not the lobby are depicted accurately. Our room smelled awful of cheap cologne and we didn't have curtains on the window! I went to the lobby to request a new room, which they immediately did, but I was irritated that after a long day of travel, I couldn't just get into a room and relax. Our room was on the first floor and anyone could look directly into the room since there was no curtains. Why was this room even being given to patrons!? The bathroom did not have a door which is a little inconvenient. The second room was better than the first. The floors and bed were clean, but overall the rooms were mediocre at best and the hallways were dirty.
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 7일
Morgan Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback, and we are genuinely sorry to hear that your stay did not meet your expectations.We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Your satisfaction is our priority, and we would love the chance to demonstrate the improvements we've made.Thank you again for sharing your thoughts.

2/10 - 너무 별로예요

Laura 님, Chicago

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: management, le ritz. 님, 2024년 1월 7일
Laura We apologize for any inconvenience you may have experienced during your stay,To further discuss your concerns or if there's anything specific you would like us to address, please feel free to reach out

8/10 - 좋아요

Eric

2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 7일
Eric, We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out during your stay or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It appears to be under renovations for the better. Staff and stay was nice. Loved the size of room (double queen). Lots of room with my granddaughter. Beautiful area of Idaho falls.
2023년 12월에 3박 숙박함
답변 제공: management le ritz 님, 2024년 1월 25일
Jennifer, It's truly rewarding to know that our efforts to provide exceptional service and a comfortable environment have contributed to your positive stay. Our team works hard to ensure every guest has a memorable experience, and we are grateful for your kind words.

4/10 - 별로예요

BRITTNEY

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fire alarm was burned off the wall, the doors did not fit in the doorway & did not shut completely, the bathrooms were not clean.
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 7일
Brittney ,We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Your satisfaction is our priority, and we would love the chance to demonstrate the improvements we've made.Thank you again for sharing your thoughts.

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Inexpensive. Many rooms. Some rooms have been remodeled, others need it. Breakfast is an afterthought. We've staying here 6-8 times. Always clean, room ready. 7/10.
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 7일
Daniel ,We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out during your stay or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We look forward to serving you again and creating more memorable moments during your next visit.

2/10 - 너무 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pictures don’t accurately describe property
Checked in. No Wi-Fi. Very strange feel. Suspicious people/ activity. Did not feel safe with children. Left at 10 pm and obtained rooms next door at Hilton Garden Inn. We were second party to leave le ritz and move over that night.
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2023년 12월 22일
david,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for the opportunity to address your concerns,However, we're sorry to learn that there were aspects of your stay that did not meet your expectations.

2/10 - 너무 별로예요

Samantha

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the location, HOWEVER, the pool, hot tub, and ALL the ice machines were down for maintenance! There was cereal and waffles for free breakfast but no meat!
2023년 12월에 3박 숙박함
답변 제공: management le ritz 님, 2023년 12월 22일
Dear samantha ,We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Your satisfaction is our priority, and we would love the chance to demonstrate the improvements we've made.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean
Dirty, mold in shower and toilet, no towels, use soaps, bad pillows, etc.
2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2023년 12월 22일
Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback, and we are genuinely sorry to hear that your stay did not meet your expectations.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
DEAD MOUSE
My experience with the hotel was just not that great from beginning to end. When I woke up on that first morning, the water was off. I called the front desk and was told that he had no idea went out was off and he would ask the maintenance man. Nobody ever called or came by to tell me why my water was off and when I returned, it was just on like nothing had happened. Sarurday morning, I was awakened by housekeeping. When I opened the door, they insisted that they needed to clean the room and I needed to check out. They finally checked their list and apologized. On the final morning, as I was making sure I had grabbed everything I brought with me, I found a dead mouse behind the nightstand. When I brought it to the attention of the front desk person, he just said. "So sorry. Have a nice day. "
2023년 12월에 3박 숙박함
답변 제공: management, le ritz. 님, 2023년 12월 19일
We take all guest feedback seriously, and we want to assure you that your comments will be shared with our team for immediate attention. We are committed to making the necessary changes to enhance our guest experience.Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to regain your trust on a future visit. If there is anything more you would like to share, please do not hesitate to reach out.

6/10 - 괜찮아요

Troy

2023년 12월에 1박 숙박함
답변 제공: managment le ritz. 님, 2023년 12월 19일
Dear,We greatly appreciate your feedback and are always looking for ways to enhance the guest experience. Your insights are valuable to us, and we will use them to continually improve our services.If there is anything specific you would like to share about your stay, please feel free to let us know.

2/10 - 너무 별로예요

Jalen

2023년 12월에 1박 숙박함
답변 제공: management le ritz 님, 2024년 1월 7일
Jalen ,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience you may have experienced.

2/10 - 너무 별로예요

Sarah

2023년 11월에 2박 숙박함
답변 제공: management le ritz 님, 2023년 12월 19일
Dear sarah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience you may have experienced

2/10 - 너무 별로예요

babulal

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
things are not working feep on changing rooms
2023년 11월에 1박 숙박함
답변 제공: management le ritz 님, 2023년 11월 23일
babulal ,Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to regain your trust on a future visit. If there is anything more you would like to share, please do not hesitate to reach out.