Thank you for your review which emphasises the importance of taking care when booking on online travel sites. These sites carry multiple pictures and have a standardised method of presentation and as such we are limited to the amount of information we can upload. However both this site and our website clearly represent every cottage in great detail and we go to great effort to ensure our business is represented responsibly and transparently. When you made your original booking you selected Fleur Farm Cottage – this is our simplest cottage for young families and couples. I phoned you and suggested an upgrade to Rose Garden Cottage which is larger and more comfortable for four adults. You accepted this upgrade which we gave you at no additional charge. Upon arrival you identified three problems, a) broken light globe, b) sheets puckered in the corners on single beds, c) fan not switching off. We offered to rectify the first two and there was no problem with the fan, however you did not accept that as sufficient, so we refunded you 100% and found you alternative accommodation. We are sorry that the accommodation did not meet your expectations however do feel we have appropriately represented our business.